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HR at uber

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The presentation comprises of HR policies and issues faced at UBER

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HR at uber

  1. 1. VGSoM, IIT Kharagpur | HRM Presentation| Uber Ashish Dhuwan (17BM60021) Shreyasi Saha (17BM60095) Shubham Bhatnagar (17BM60097) Siddhant Gupta (17BM60099) Vishrut Shah (17BM60125) HRM Presentation VGSoM, IIT Kharagpur | HRM Presentation| Uber
  2. 2. VGSoM, IIT Kharagpur | HRM Presentation| Uber Contents VGSoM, IIT Kharagpur | HRM Presentation| Uber About the Company Organizational Structure Recruitment & Selection Employee Benefits Performance Appraisal Training & Development Uber’s mistake Case: Resignation of Travis Kalanic
  3. 3. VGSoM, IIT Kharagpur | HRM Presentation| Uber About the Company • Uber Technologies Inc. is a peer-to-peer ridesharing, food delivery, and transportation network company headquartered in San Francisco, California. • It has operations in about 633 cities worldwide and its platforms can be accessed via its website and mobile app.
  4. 4. VGSoM, IIT Kharagpur | HRM Presentation| Uber History of Uber • Uber was founded in 2009 as UberCab by Garrett Camp, the co-founder of StumbleUpon, and Travis Kalanick, who had sold his Red Swoosh startup for $19 million in 2007. • On a New Year's Eve, Camp spent $800 hiring a private driver with friends and had been mulling over ways to decrease the cost of black car services ever since. He realized that sharing the cost with people could make it affordable, and his idea morphed into Uber. • Following a beta launch in May 2010, Uber's services and mobile app officially launched in San Francisco in 2011. • After the initial launch many new initiatives like UberX, Uber Pool, Self-driving car research, Plans for VTOL planes, UberEATS and other such initiatives came into being.
  5. 5. VGSoM, IIT Kharagpur | HRM Presentation| Uber How Uber works? • Riding with Uber • Driving with Uber • Rating scores
  6. 6. VGSoM, IIT Kharagpur | HRM Presentation| Uber Uber Business Model Explained
  7. 7. VGSoM, IIT Kharagpur | HRM Presentation| Uber Recruitment for drivers • Car’s documents : RC book, Insurance • Owners document :2 photographs, address proof, driving licence, photo id, background check certificate • Car condition • Savings/Current account • Mobile phone
  8. 8. VGSoM, IIT Kharagpur | HRM Presentation| Uber Recruitment for Executives External -Uber generally recruits people with creative and analytical skills -Online portal -Off-campus Drive -Referral Drive Internal - Team Transfer - Location Transfer - Project Innovation
  9. 9. VGSoM, IIT Kharagpur | HRM Presentation| Uber Selection Procedure • Situational Interview – Questions based on real-life scenarios – Skype Interview • Time : 1 to 2 hour • Difficulty Level : Hard • Focus : creativity, critical thinking • Behavioural Aspect – HR interview • Time : 15 to 20 min • Focus : Cultural fit • Technical Knowhow – Roles : Finance, Design, Engineering, Operations – Difficulty level : Moderate to hard – Time : 1 to 2 hour • No brain teasers
  10. 10. VGSoM, IIT Kharagpur | HRM Presentation| Uber UBER Revenue Structure VGSoM, IIT Kharagpur | HRM Presentation| Uber • More than 1 mil rides daily • Uber calls cab drivers “Uber Partners” Customer payment to Taxi Driver 80% 20% Cab Driver UBER
  11. 11. VGSoM, IIT Kharagpur | HRM Presentation| Uber Performance Appraisal for drivers • Feedback from customers for drivers on 5 point Likert scale • Main evaluation is on three performance matrix – Driver’s rating – How many rides driver accepts – How many rides driver rejects • Incentives on accomplishing targets
  12. 12. VGSoM, IIT Kharagpur | HRM Presentation| Uber Performance Appraisal for Executives • Appraisal done by Internal Rating and Performance Review (Perf) • Stack Ranking (Scale 1 to 5) • Peer Review(low weightage) • Pressure of competing with each other Score Remarks 1-2 Send to PIP or fire 3 5-7% growth 4 15%+ growth 5 Reserved for CXO
  13. 13. VGSoM, IIT Kharagpur | HRM Presentation| Uber Uber Organisational Structure
  14. 14. VGSoM, IIT Kharagpur | HRM Presentation| Uber Training and Development • Partnership with Maruti and National Skill Development Corporation (NSDC) – UberSHAAN : Creating 1 million livelihood opportunities in India • Uber Training Videos: Helping drivers understand good practices while riding for Uber. • Off Shore Training - Uberversity: Making new employees aware of the Uber Culture.
  15. 15. VGSoM, IIT Kharagpur | HRM Presentation| Uber Employee Benefits Uber Technologies pays its employees 14% above market.
  16. 16. VGSoM, IIT Kharagpur | HRM Presentation| Uber Uber’s mistake: Downplaying HR • Just like other fast-growing start-ups, Uber viewed Human Resource management as an overlooked priority • Only hiring top talent was prioritized • No focus on other aspects of Human Resource management • This attitude increased their chances of exposure to corporate risk.
  17. 17. VGSoM, IIT Kharagpur | HRM Presentation| Uber Uber’s mistake: Why people leave ? • Lack of career advancement opportunities • Hostile work environment • Dissatisfaction with senior leadership • Burnout It has been seen that the most common reasons why people leave organizations are as follows:
  18. 18. VGSoM, IIT Kharagpur | HRM Presentation| Uber Uber 2.0: Steps to address the mistakes Training Process Performance Review Additional Initiatives Work-Life balance • Mandatory HR training focusing on handling of complaints • Mandatory manager training • Mandatory interview training • Set personal goals • More feedback from managers • Competition with self and focus on self improvement • Work from home for people with kids or long commutes • Dinner at 7 instead of 8:15 to better accommodate families • Surveys for employees to measure “employee sentiment” • Establishment of Employee Diversity Advisory Board
  19. 19. VGSoM, IIT Kharagpur | HRM Presentation| Uber Push for Uber 2.0 All the mentioned changes implemented by Uber in their HR policies were triggered by a series of events which ultimately lead to the resignation of their CEO Travis Kalanic.
  20. 20. VGSoM, IIT Kharagpur | HRM Presentation| Uber The resignation of Travis Kalanic VGSoM, IIT Kharagpur | HRM Presentation| Uber The events that led to the resignation of CEO, Travis Kalanic : Feb 19, 2017 Susan Fowler, a former Uber engineer, published a blog post (https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at- uber) explaining her recent departure from the company and accusing Uber of sexual harassment. In response, Kalanick launched an “urgent investigation” into the accusations. The company also hired former U.S Attorney General Eric Holder to investigate reports of sexual harassment Feb. 28, 2017 Kalanick apologized and said it was time for him to “grow up” after a video showed him arguing with an Uber driver who complained that pay rates for drivers had fallen and told Kalanick that “people are not trusting you anymore.” Kalanic in response was seen swearing at him.
  21. 21. VGSoM, IIT Kharagpur | HRM Presentation| Uber The resignation of Travis Kalanic VGSoM, IIT Kharagpur | HRM Presentation| Uber March 19, 2017 Uber President Jeff Jones quit after less than seven months in the position. His announcement followed the departure of Ed Baker, vice president of product and growth, and Charlie Miller, an Uber security researcher, earlier in March. May, 2017 The U.S. Department of Justice launched a criminal investigation into Uber’s use of a secret software tool known as “Greyball,” which helped it to evade local law enforcement officials in places where the service was not yet approved. June 7, 2017 Eric Alexander, Uber’s president of business in the Asia-Pacific region, was fired after journalists began asking about reports that he obtained the medical records of a woman who was raped by her Uber driver in India in 2014 and showed the records to top executives, including Kalanick.
  22. 22. VGSoM, IIT Kharagpur | HRM Presentation| Uber The resignation of Travis Kalanic VGSoM, IIT Kharagpur | HRM Presentation| Uber June 8, 2017 Recode published one of his mails regarding an office party in Miami in 2013. The email to the staff showed his informal approach to office relationships, over indulgence and behaviour under the influence of alcohol. June 11, 2017 Uber’s board of directors voted unanimously to adopt all recommendations from former U.S. Attorney General Holder following his investigation into company culture. The recommendations included reducing Kalanick’s authority and sharing his responsibilities with other executives, improving the complaint process through human resources, and increasing the independent oversight of the board. June 13, 2017 Kalanick announced he would take an indefinite leave of absence from the company, citing his mother’s recent death in a boating accident.
  23. 23. VGSoM, IIT Kharagpur | HRM Presentation| Uber Changes in Leadership VGSoM, IIT Kharagpur | HRM Presentation| Uber The following changes have been made after the resignation of Travis Kalanic • Review and reallocate the responsibilities of Travis Kalanick • Use the search for a chief operating officer take over the running of the company's day-to-day operations and overseeing its corporate culture. • Use performance reviews to hold senior leaders accountable: Company leaders will be specifically assessed on their efforts to build an inclusive, happy, and diverse team • Employment actions: Uber's HR department will take certain unspecified actions delegated to it by the company's board of directors and the special committee of the board that oversaw the investigation.
  24. 24. VGSoM, IIT Kharagpur | HRM Presentation| Uber Thank You!

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