Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
SolveProblem_Process.pdf
1. Created ticket?
Engineer working
on Problem
Inform admin
create a ticket
No
Yes
Client s report
Closed
Solved problem
OK
Receive
Request
Leader
Assign Ticket
Leader Check
Scopeof Work
In of Scope
DENY/ No
Support
Out of Scope
Escalate to Higher
LV or Manager
Request
Advice/
Support
NO
Notice the reason of
Deny to customers
and Internals
NO