1. Victoria E. Bergstrom
116 Cranefield Place ŸNewport News, Virginia 23602
Mobile (757) 768-3377
vick.bergstrom@gmail.com Ÿ www.linkedin.com/in/victoriabergstrom
Mobile (757) 768-3377
vick.bergstrom@gmail.com Ÿ www.linkedin.com/in/victoriabergstrom
Summary My goal is to use the skills from my Business Information Technology degree to pursue a career in the
technology field. I have experience in database development and management, analyzing data,
quantitative modeling, and creating presentations for insights into data.
Education Virginia Polytechnic Institute & State University (Virginia Tech), Blacksburg, VA May 2016
• Bachelor of Science in Business – Business Information Technology with a concentration in
Computer-Based Decision Support Systems (GPA 3.0)
• Member of The National Society of Collegiate Scholars & Dean’s List Recipient
Senior Capstone Project – Database Management System Jan 2016 – May 2016
• Developed and implemented a secure and user-friendly database management system for the Virginia
Beach Justice Initiative to increase productivity and organization. The database manages event,
victim, volunteer, advocate, and employee information with secure access to confidential information
to specific users.
Experience Computer Support, Huntington Ingalls, Newport News, VA Nov 2016 – Present
• Serve as a help desk troubleshooter by telephone and online to provide support services, technical
advice, trouble analysis, general information, systems, courseware access, customer records
maintenance, data entry, problem detection, and problem resolution.
• Provide routine and recurring assignments in the delivery of Information Technology (IT) customer
support services, maintain records, logs and reports of assistance.
• Observe equipment and processes by monitoring consoles for operator messages or error indicators.
• Follow standard operating procedures, security processes and protocols in processing and monitoring
business, scientific, engineering, or other production batch jobs.
• Work with systems that process on multiple platforms such as zOS/390, UNIX and Windows.
Data Analysts and Insights Intern, Modea, Blacksburg, VA May 2015 – Jul 2016
• Created and managed real-time dynamic dashboards with Google Analytics and other datasets within
DOMO to make relevant insights for clients
• Set up dashboards with SQL queries in DOMO, and dashboards in Google Analytics (GA) for easy
client review and internal transparency between the Modea engineering, user interface, human
resource, project management, and analytics teams.
• Identified data samples, collected and analyzed data, identified problems and solutions to provide
insights to clients.
• Ran mathematical calculations and reviewed statistical information in order to show month-over-
month and yearly improvements of e-commerce and conversion goals for Modea clients.
Database Systems Intern, Fear 2 Freedom, Newport News, VA May 2014 – Aug 2014
• Helped Fear 2 Freedom (a global non-profit that helps victims of sexual assault) expand internationally
by transferring a paper-based system to a computer-based database system to better reach donors.
Also, assembled support kits for relief for sexual abuse victims.
Christian Leadership Training, Virginia Beach, VA Jun 2013 – Aug 2013
• Lived and worked with other Christian participants, and participated in group ministries, workshops,
training sessions and presentations by national speakers.
Assistant Manager, Lazer Rush, Newport News, VA Feb 2011 – Jul 2012
• Managed financial transactions, organized events, marketed promotions on social media and local
radio stations, created promotional handouts on Photoshop and other design software, and provided
exceptional customer service.

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Activities • International Justice Mission Campus Chapter (IJM) – As Acting President, planned events
for awareness and fundraising, organized and conducted meetings, coordinated volunteer
opportunities, and developed and maintained partnerships within the university and the local
community.
• Virginia Beach Justice Initiative (VBJI) – Updated information in a national anti-human
trafficking organization database and continuously volunteered in advocacy efforts.
• Modern Day Slavery: Throughout the World and the US – Organized an event to raise
awareness of human trafficking in the Hampton Roads, VA, area and to connect law enforcement,
organizations and volunteers.
• Straight Street – Mentored inner-city children at high risk of human trafficking in Roanoke, VA.
• Virginia Tech Cru – As the Campus Activity Organizer served to lead a team that organized
monthly events for 300+ attendees.
• New Life Christian Fellowship – Served as a lighting technician in setting up, running and
storing equipment.
• Waters Edge Church – Served as a Sunday school teacher and stage manager.
• Thin Blue Line – Volunteered at events in support of both the Newport News Police and Newport
News Fire Departments.
Skills Agile Processes, DOMO – Data Visualization, Google Analytics (GA), HTML, CSS, MySQL, zOS/390,
UNIX, Security Processes and Protocols, Help Desk Support, Optimizely, Marketing, Leadership,
Communication, Event Planning, Social Networking, Microsoft Office software.