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YUM! Brands 5 Years: 
Help Desk Specialist – Technical 
Pizza Hut – Louisville, KY – Present 
Duties include Linux sof tware support and understanding of Linux sy stems, scripting in a Linux Platf orm, POS Support, Printer Support, Network 
Diagnostics (CISCO Routers, CISCO Switches, Stallion Hubs, Air Tight Dev ices, CISCO 2811 VOIP, Standard Routers, ISP Modems, and Installation 
Support), Network Monitoring (Sy stem Email Alerts, Solar Winds Monitoring Sy stem, Network Threat and Control), Operational Support f or Pizza Hut 
Restaurants, and abov e store reporting support. Additional projects included graphic design f or the Help Desk Express pamphlet that was presented at 
a business conf erence to f ranchisees and business partners, redesign the department NEWS Letter, create and maintain a websit e f or the department 
NEWS Letter, create certif ication awards f or the initiativ e projects, and create v ideos presentations f or management. Further duties: are being a team 
captain that includes being the team lead during the weekends and point of contact f or escalations and client issues. Back up lev el 2 technical analy st 
in the ev ent L2 is not in or av ailable to handle more complex technical issues and escalations. 
Assistant General Manager – Management 
Taco Bell – Elizabethtown, KY 
Duties included managing a staf f of 30+ employ ees f or a f ortune 500 company . This included managing cash, inv entory , customer relations issues, 
employ ee dev elopment, terminating and hiring employ ees. Additional project included designing and implementing a CHAMPS (Customer Serv ice) 
game f or the staf f to monitor customer f eedback and reward good customer serv ice.

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Victor Hardy 2015

  • 1. YUM! Brands 5 Years: Help Desk Specialist – Technical Pizza Hut – Louisville, KY – Present Duties include Linux sof tware support and understanding of Linux sy stems, scripting in a Linux Platf orm, POS Support, Printer Support, Network Diagnostics (CISCO Routers, CISCO Switches, Stallion Hubs, Air Tight Dev ices, CISCO 2811 VOIP, Standard Routers, ISP Modems, and Installation Support), Network Monitoring (Sy stem Email Alerts, Solar Winds Monitoring Sy stem, Network Threat and Control), Operational Support f or Pizza Hut Restaurants, and abov e store reporting support. Additional projects included graphic design f or the Help Desk Express pamphlet that was presented at a business conf erence to f ranchisees and business partners, redesign the department NEWS Letter, create and maintain a websit e f or the department NEWS Letter, create certif ication awards f or the initiativ e projects, and create v ideos presentations f or management. Further duties: are being a team captain that includes being the team lead during the weekends and point of contact f or escalations and client issues. Back up lev el 2 technical analy st in the ev ent L2 is not in or av ailable to handle more complex technical issues and escalations. Assistant General Manager – Management Taco Bell – Elizabethtown, KY Duties included managing a staf f of 30+ employ ees f or a f ortune 500 company . This included managing cash, inv entory , customer relations issues, employ ee dev elopment, terminating and hiring employ ees. Additional project included designing and implementing a CHAMPS (Customer Serv ice) game f or the staf f to monitor customer f eedback and reward good customer serv ice.