The document discusses business netiquette norms in Anglo-Saxon culture, specifically the United States, Great Britain, and Australia. It examines the etiquette guidelines for various forms of online business communication, including company websites, emails, instant messengers, chatrooms, and web conferencing. The main norms outlined include maintaining a professional attitude, personalized communication, security awareness, easy feedback, careful timing, and common courtesy across all electronic messaging systems.

1. Intercultural Communication Project Business Netiquette in Anglo-Saxon Culture (USA, Great Britain and Australia) by Alexey Kudryavtsev LMA-501

2. Business Netiquette Our subject is the set of norms that regulate online business communication in Anglo-Saxon culture. Our aim is to point out the main tendencies defining the rules of online business communication in Anglo-Saxon culture carried out by means of major messaging systems. Since most of the international business communication is done in English, most probably it is the norms of netiquette established by the representatives of Anglo-Saxon culture that will be regarded as most widespread and most regularly followed these days, so we may conclude that the study carried out in this work is highly topical

7. Communication through company Web site: DO’s

8. Communication through company Web site: DON’Ts

9. Communication in instant messengers: DO’s "Away" status message Professional communication pattern

10. Communication in instant messengers: DON’Ts Informal language Writing in caps is traditionally regarded as shouting

11. Communication in instant messengers: DON’Ts Lengthy messages “ Machine gun” messaging

12. Communication via e-mail

14. Thanks for your attention! Best regards, Mr. Alexey Kudryavtsev, Student gr. LMA-501 :) Dear Jury,