This document discusses how technology can be used to develop sales opportunities and build customer relationships. It provides an overview of the speaker's background and experience in real estate and technology. The document then outlines various technologies that can improve business processes like sales pipelines, communication, online platforms, and back office systems using examples from Microsoft, Google, and social media. It emphasizes how technologies like CRM, e-commerce, mobile apps, and communication channels can enhance customer service and experience.

1. Sales in the 21st Century

2. Topics
1. How to use technology to develop sale opportunities
2. How to use technology to build customer relationship

3. Personal Profile
Current Position:
1. Chairman & CEO- Century 21 Fortuna Investment
2. Member of CVEA (Cambodian Valuers & Estate Agents
Association)
3. Member of BNI CEO Chapter (BNI- Business Network
International)
4. Member of CIC (Cambodia Investor Club)
5. Member of CJBI (Cambodia-Japan Association for Business &
Investment)
6. JCI Senator (JCI- Junior Chamber International)
7. Founding Member of JCI Cambodia

4. Personal Profile
Previous Position:
1. President- BNI CEO ChapterMember of CIC (Cambodia Investor
Club)
2. President- JCI Cambodia Phnom Penh Chapter
3. Managing Director- 3V (Cambodia) Co., Ltd.
4. Representative- Hutchison Global Communications
5. International Roaming Manager- Mobitel company
6. Technical Manager- Bayon Satellite Earth Station (MPTC-
Ministry of Posts & Telecommunications of Cambodia)

5. Personal Profile
Graduation:
1. Master of Business Administration- Pannasastra University of
Cambodia
2. Master of Science- State Academy of Services, Moscow, Russia
Contact:
Email: va.vireak@c21fortuna.com
Facebook: www.facebook.com/3VCambodia
LinkedIn: www.linkedin.com/in/vireakva
Website: c21fortuna.com
www.facebook.com/Century21FortunaInvestment/
Phone: 023 5381 999

6. Benefits of Technology in Business
• Increased Productivity
• Reduced Costs
• Increased Collaboration
• Increased Communication
• Better Customer Experience

7. Technology to Improve Your Business
State of Technology Today:
• Social
• Mobile
• Cloud

8. Sales Pipeline

9. Communication Network

10. Communication Channel

11. Online Platform

12. Backoffice Platform

13. Microsoft Products

14. Back office Platform

15. Google Products

16. Social Media Platform

17. Social Media

18. Cloud-based Platform

19. Cloud Storage

20. Collaboration

21. Collaboration

22. Mobile apps for Sales

23. Customer Relationship Management

24. Customer Relationship Management

25. Electronic Signature

26. E-commerce

27. E-commerce

28. Online hotel booking
AirBNB, Uber, etc.

29. Century 21 Fortuna- website
http://c21fortuna.com/

30. Century 21 Fortuna- Facebook page
www.fb.com/Century21FortunaInvestment

31. Facebook- CVEA Group

32. LinkedIn- Real Estate Investor group

33. Google Drive

34. Listing properties on Google map

35. Google map
Google map, Google Earth, Google Street View, etc.

36. Communication Channel

37. Communication Channel

38. How Technology Improves Customer Service
Customer Service Technology:
• Websites, social media pages (FB, LinkedIn, Google page,
etc.) to answer questions.
• E-mail
• Communications (SMS & other channels)
• Software such as CRM tools for relationship management

39. Leverage technology to enhance customer experience
• CRM tools for relationship management
• Marketing tools to engage with customers
• Online survey tools and customer satisfaction tools
• Web analytics and tracking tools

40. THANK YOU!