Digital Collections with online account information, debt settlement logic, omnichannel contact centre including whatsapp

1. V-Collector OmniChannel Contact Centre
Collecting micro debt is not cost effective using traditional
outbound dialer campaigns because of all the costs involved with
infrastructure and personnel so many contact centres have
resorted to using SMS reminders which are becoming more and
more inefficient because of the lack of information and engagement
with your customers. The world has gone digital and your
customers are more demanding.
Your customers want to negotiate their debt 24/7 on self service
towards receiving a discount settlement or a payment plan spread
over various months. Part of this debt negotiation is the providing
of account information such as the current balance, the most
recent charges or simply to modify the registered address on their
account.

2. SMS Campaign Creation
Campaigns are created from a database based on criteria within variables
such as amount due, days overdue , last payment received. Each criteria
will have a range defined.
SMS message body is created and the system will generate unique fields
such as name, credit card number and most importantly the link to the
interactive website.
Access to online information such as account details, balance details,
recent charges and recent payments can be viewed. We will agree on
your template which is the customer look.
Settlement page configuration must be applied that will have the discount
percentage discount and interest rates for differently monthly plans.
Based on these parameters the debtor receives their offers.

3. Debtor Interactive Landing Page Info
 Account holder details such as name, card number, address and
creditor
 Account details such as balance owed, default date and minimum
payment
 Last payments made
 Last statement amounts

4. Settlement Page Look

5. Debtor Actions
 Click pay button and go to online payment
 Click ¨ Promise to Pay ¨and schedule it on calendar
 Chat with live agent on WhatsApp or Web Chat
 Send e-mail

6. Online Payment
Payments from our interactive landing page are paid directly into
your account with Stripe our card processor. We provide the
complete integration.
Tokenization and recurring payments are supported.
Also supported:
SEPA Direct Debit AliPay Giropay WeChat Pay
BanContact Ideal Sofort

7. Unified Agent interface with lite CRM
All media arrives to the unified agent interface with the supervisor
given live access to view activity.

8. Wallboard
For each campaign we have a live screen that will show total visits,
total customers that paid, the monetary amount and the amount of
payment agreements made.
Info is displayed on a daily basis, using reports more detailed
information is provided.

9. Summary
By migrating your SMS push campaigns to the V-Collector omni-
channel 360 degree solution your results will dramatically increase
For collections with proper implementation and campaign
management we expect to increase payments by 30 % +
Contact: Richard Blewis – Sales Director
Tel: + 34 632562285 Skype ID: richard.blewis1
richardb@recobrosdigital.com