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I-Serve Self Banking Terminals

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  2. 2. Today banks have transformed themselves into Retail Financial Institutions by offering a wide range of products like Insurance, Loan, Mutual Funds, Credit Cards, as well as other value added services . Self Banking Terminal i-Serve (SBT) <ul><li>Need for Self Banking Terminals </li></ul><ul><li>Increasing number of services provided by banking institutions </li></ul><ul><li>Make every visitor walk out with the highest possible purchase total </li></ul><ul><li>Difficulty in finding and retaining knowledgeable employees </li></ul><ul><li>Innovative competitor strategies to reduce wait time and increase customer service experience   </li></ul>
  3. 3. <ul><li>Information and transaction kiosk reduces employee-customer interaction and increases product and brand awareness </li></ul><ul><li>Automates most routine transactions and provides banks with interactive marketing tools for generating additional revenues </li></ul><ul><li>Provision to browse information on products and services </li></ul><ul><li>Offers high level of security for banking transactions </li></ul><ul><li>Can include EMV, card readers, Triple DES PIN PAD and a host of configurable options </li></ul>Self Banking Terminals
  4. 4. How i-Serve works? 1 2 3 4 5 1 Cheque Deposit Automation I-SERVE can automate your entire cheque deposit process. It accepts the cheque, endorses the cheque and serially stacks it in a specially designed box. The customer is presented with a printed acknowledgement of the cheque. The image of the cheque is sent to the back office. An Intelligent back office software enables the bank to apply various sort methods for speedy reconciliation. 2 Teller Enquiries All routine teller enquires can be provided including balance enquiry, Detailed/Mini Account statement or stop cheque requests. Customer enters Account Details Customer Selects Desired Service Desired Services Performed 3 Customers enter Card No. & Password Balance Information Displayed Internet Banking-reaching Out to the Unbanked I-SERVE enables you to connect to the Internet and carry out transactions through E-banking. 4 Marketing Tool All three steps - from product information, product research to fulfilment of the transaction- can be fully automated with a kiosk. I-SERVE can be engineered for providing opportunities to up sell and cross sell your products. Promotes Financial Products & Services Loans Mutual Funds Insurance Demat Service FOREX 4 Customer Tool Support Help Desk Agent can be reached via Video conferencing; to answer any of your service related queries. 5 Electricity Water Telephone Taxes Prepaid Recharge Credit Card Payment Ins. Premium Revenue Generation Banks can house aggregators for bill payment services. They can tie up with utility and cellcos to offer bill payment and e-topup services, thus enabling additional revenue generation.
  5. 5. i-Serve Features
  6. 6. Services/Configurable Options Cheque deposit automation i-Serve (SBT) can automate the entire cheque deposit process Teller Enquiries All routine teller transactions such as balance enquiry, detailed/Mini account statement, fund transfer, chequebook request or stop cheque requests available at customer’s convenience Internet Banking i-Serve (SBT) enables customers to carry out transactions through e – banking such as account details, fund transfer, etc. Customer tool support Help desk agents can be reached via video conferencing to answer service related queries Marketing Tool i-Serve (SBT) fully automates the three steps: product information, product research and transaction providing opportunities to up sell and cross sell products Revenue Generation Additional revenues by offering bill payment and e-top up services for utilities and cell phone companies
  7. 7. <ul><li>BENEFITS FOR CUSTOMERS </li></ul><ul><li>24 x 7 customer self-service </li></ul><ul><li>Increased customer satisfaction </li></ul><ul><li>Personalized banking experience </li></ul><ul><li>No frustrating queues or human interaction </li></ul><ul><li>Superior service experience </li></ul><ul><li>Automatically generates receipts </li></ul><ul><li>BENEFITS FOR BANKS </li></ul><ul><li>Effectively manage space at branches </li></ul><ul><li>Migrate customers to alternate channels for routine transaction </li></ul><ul><li>Meet the challenges of competition and increase customer base </li></ul><ul><li>Fulfill the promise of true anytime, anywhere and anyplace banking </li></ul><ul><li>Increased selling opportunities for financial products </li></ul><ul><li>Faster and easier clearance services </li></ul>Benefits
  8. 8. <ul><li>Bill payment </li></ul><ul><li>Retail Kiosk </li></ul><ul><li>Prepaid recharge </li></ul><ul><li>Job application Kiosk </li></ul><ul><li>Ticketing Kiosk </li></ul><ul><li>Information and Marketing Kiosk </li></ul><ul><li>Gaming and Redemption Kiosk </li></ul><ul><li>Directories and way finding Kiosk </li></ul><ul><li>Healthcare centers </li></ul><ul><li>Government office </li></ul><ul><li>Insurance companies </li></ul>Applications
  9. 9. <ul><li>CHQ- MATE </li></ul><ul><li>It is an entry level cheque deposit automation solution which allows customers to deposit their cheque while providing them with a printed acknowledgement receipt. </li></ul><ul><li>Read MICR Code </li></ul><ul><li>Generates acknowledgement with user-defined input & MICR No. of deposited cheque </li></ul><ul><li>Free fall stacking of cheques </li></ul>Other Related Products
  10. 10. <ul><li>2. CHQ- MATE (CTS) </li></ul><ul><li>It offers an image-based cheque clearing system , which replaces the physical cheque flow with electronic information throughout the clearing cycle. </li></ul><ul><li>Prints serial number at the rear of the cheque and scans both sides of the cheque </li></ul><ul><li>Generates acknowledgement with user-defined input & image of the cheque </li></ul><ul><li>Serial stacking of cheques </li></ul>Other Related Products
  11. 11. <ul><li>3. CHQ- MATE (BCT) </li></ul><ul><li>It offers an image-based cheque clearing system for processing multiple cheques. </li></ul><ul><li>Prints serial number at the rear of the cheque and scans both sides of the cheque </li></ul><ul><li>Generates acknowledgement with user-defined input & image of the cheque </li></ul><ul><li>Serial stacking of cheques </li></ul>Other Related Products
  12. 12. <ul><li>4. Bulk Cash Acceptor- i-Serve (BCA) </li></ul><ul><li>Bulk cash acceptor from Intellvisions is a self service banknote deposit system, which accepts and processes banknotes deposited in loose bundles of up to 100 banknotes per transaction. </li></ul><ul><li>Banknote identification system for short-edge feeding and processing of loose bundles of cash </li></ul><ul><li>Large database of banknote adaptations, covering around 400 valid denominations in 50 currencies, ensuring fast rollout Worldwide </li></ul><ul><li>Cashbox locking system with key or security seal </li></ul><ul><li>Incorporate advanced features and standards to provide scalability and 24x7 working   </li></ul><ul><li>Electronic cashbox identification </li></ul><ul><li>Extensive pool of counterfeit adaptations </li></ul><ul><li>Retract-box to store forgotten banknotes </li></ul><ul><li>Free fall cassette capacity up to 5000 banknotes </li></ul>Other Related Products
  13. 13. <ul><ul><li>For more information log on to: </li></ul></ul><ul><ul><li>E-mail: </li></ul></ul><ul><ul><li>Tel.: (+91-22) 4087 5452 Fax: (+91-22) 2687 3915 </li></ul></ul>Thank You !