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![FOSTERING PARTNERSHIPS
Partnerships promote sharing of ideas, information and
resources, which is mutually beneficial for citizens and
establishment of agencies which play an important role in
USAID Citizens'Voice Project facilitated the the decision-making process.Thus, the concept of
education related policy dialogues with elected represent-
such as consultative meetings and discussions involving Akhter Hameed Khan Resource Centre (AHKRC), under to exhibit information material onTMA municipal
government departments and the citizens helped Grants Cycle-1 for Citizen Oversight of Municipal Services, processes and rules & regulations.
transform relationships and enhance citizens' voice by facilitated four public hearings in Peshawar.
enabling their participation in the policy-making process.
Furthermore, a total of 11 policy-making proceedings
were held in which the TLCs and DSCs provided
feedback on policies and voiced their concerns
regarding transparency and accountability at the
local level.
In order to strengthen accountability of elected and public
officials, USAID Citizens‘Voice Project facilitated 66 ―khuli
kachehris‖ (public hearings) and interfaces with legislators and
public officials.This component involved activities which not
only transformed relationships between the state and citizens state Collaboration with the community leads to the
but also supported civic advocacy and oversight roles within
the context of specific policy areas. Moreover, the
intervention by Azad Jammu and Kashmir (AJK)
Rural Support Programme for establishing
Citizens'Voice Project helped in drafting 34 bills/ partnerships is central to strengthening citizens' voice and
policies/discussion papers, policy briefs, strategy increasing the level of transparency and accountability of
complaint offices in three districts of AJK to papers through civil society consultations.The public institutions.
address citizens' concerns regarding electricity
load management.A total of 1,560 grievances were
recorded and sent to the relevant departments
for action and planning.
Similarly, the project facilitated 206 applied
research interventions to assess the
performance of public service departments.
This enabled organizations to not only assess
the existing situation, but also facilitated
formulation of evidence and research-backed
“We used to cajole them and
bribe them [the authorities] to
realize our own rights. But we can
now stand with dignity in front
of public servants and demand
our right in the most proper
manner,” states Muhammad
Ismail of Rohri, Sukkur.
USAID Citizens'Voice Project fostered partnerships
between public departments and citizen groups/CSOs
at the grass-root level in the form of formal Memorandums
of Understandings (MoUs) as well as informal engagements
(seminars, conferences, roundtables and dialogues).
recommendations for policy, legislative and
administrative reforms. For instance, READ aim of these activities was to strengthen citizens' voice in
Foundation, under Grants Cycle-2 for education sector public decision-making spheres, for sustainable impact.The
reforms, conducted an initial survey to facilitate citizens to Project also helped frame 33 charters of demands, which
effectively engage with the government to raise specific were presented to public officials or elected representative
issues of hiring and transfers of teachers and expansion and for endorsements.
rehabilitation of schools in District Poonch,AJK.The
intervention has contributed to transformed relationships
and broadened citizens‘ participation and inclusiveness in
It is important to mention that due to USAID Citizens'
Voice Project, CPDI was able to draft a model law for
RTI, which was later tabled and introduced in the
atives. As a result, there was a significant increase in Khyber Pakhtunkhwa Assembly.The Project also helped
the school enrolment of children in district Poonch. form 218 complaint mechanisms including helplines,
facilitation desks, complaint box/desks, and help
Village kids attending the newly opened school at Khorooro,Thar
Though the regulatory framework of parliamentary
standing committees allows them to hold public hearings,
this option is rarely used in Pakistan.The USAID Citizens'Voice
Project facilitated six public hearings of standing committees
in this regard.The NGO Sudhaar, under Grants Cycle-2 for
education sector reforms, facilitated a public hearing of the
PunjabAssembly‘s Standing Committee on Education.Similarly,
iv
www.cvpa-tdea.org
desks. For instance, PEACE Sindh, under Grants Cycle-1
for Citizen Oversight of Municipal Services, established
a helpline for citizens to lodge complaints and get
information regarding Tehsil Municipal Administration
(TMA) inTaluka Hussain Bux Mari, Mirpurkhas Sindh.
Similarly, DADO, under the same Grant Cycle 1, formed a
district resource center in Upper Dir,Khyber Pakhtunkhwa
SRSP resolved our problem and told us to
submit collectively signed applications.As a
result, we got the school opened within two
months,” says Hameed Pasayo, a peasant
from a village ofTharparkar.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-12-320.jpg)
![1
2
OBJECTIVES
Strengthened citizens‟ voice through, among others, oversight of the legislature and
the legislators and/or advocacy for reforming relevant structural and operational
laws, policies, procedures and practices for improved performance of the legislature.
Priority focus is on the representational and oversight role of the legislature.
Public awareness campaigns about the roles, responsibilities and functions of legislatures, as well as the challenges that need to be
addressed for improved legislative performance
Establishing information exchange hubs, networks and collaborations of citizen groups, civil society organizations and watchdogs
to oversee legislative affairs and monitor legislators' performance
Establishing and enhancing linkages between provincial and national legislators to bridge the gap between national and provincial
Taking concrete steps for establishment of additional or new forums for citizens and civil society groups to interact with
legislators, and participate in or contribute to the legislative or executive oversight work performed by legislators
Developing through a consultative process a Citizens' Charter of Demands vis-à-vis the performance of the Federal or a
Provincial legislature
transparently, honestly and fairly
Enhancing civil society participation in the oversight processes at various stages through available forums or mechanisms at
Federal and provincial levels to convey citizens' voice and demands
Promotion of informed public dialogue around the roles, functions and performance of legislators and legislatures, and the
challenges being faced in reforming and improving the performance at the Federal and provincial levels
Campaigns for more effective legislative procedures in areas like budget approval and oversight [e.g. budget review by
disclosure], and mandatory requirements for public hearings
Contributing towards better scrutiny and analysis of legislative affairs and legislators' performance by pluralistic media by calling
legislators to account on their manifestos and agendas and by analyzing their performance in terms of legislation and executive
oversight.
Linkages, between and among Government, political parties and non-Government actors for
improved accountability of the legislature and the legislators.
Establishing partnerships/linkages with legislators or relevant legislative bodies at the Federal and provincial levels to establish appropriate forums
where citizens and civil society groups could ask questions, seek answers, raise concerns about performance of legislators and suggest reforms with
the aim of strengthening legislative transparency and accountability
Informing and supporting members of the public about how they could use the legislative committees to get their complaints vis-à-vis public bodies
Resolved
Engaging with elected representatives or other relevant institutions to highlight complaints of constituents and citizens (including the ones against
legislators), and get the same addressed to increase accountability in legislators' performance
accountable and transparent governance.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-93-320.jpg)
![OBJECTIVES
1
2
Strengthened citizens' voice through, among others, oversight of the FATA Secretariat,
FATATribunal and other relevant authorities, and/or advocacy for the implementation of
Frontier Crimes Regulation (FCR) reforms for protection of human rights.
anticipated that the public information campaign would be jointly developed with the FATA Secretariat or other relevant
Authorities
Promotion of informed public dialogue around FCR reforms and their implementation issues as well as the challenges that need
to be addressed for protecting human rights
Establishing information exchange hubs, networks and collaborations of citizens groups, civil society organizations and watchdogs
to oversee FCR reforms and monitor their implementation
Taking concrete steps for establishment of forums [if such forums do not exist or when there is a need for additional ones]
where citizens and civil society groups could interact with the FATA Secretariat, and participate in or contribute to the oversight
work being performed by the Secretariat
Enhancing civil society participation in the oversight of FCR reforms' implementation at various stages through available forums
or mechanisms to convey citizens' voice and demands, as articulated through evidence-based and participatory methods
Contributing towards better scrutiny, reporting and analysis of FCR reforms, their implementation and human rights' violations
through pluralistic media, especially by making sure that the voices of the public are heard, and by analyzing the extent, speed and
quality of reform implementation
Designing a communication and information strategy to inform FATA citizens on process and procedure to approach FATA
Tribunal
Establishing a database to document, track and report on human rights violations in FATA.
Linkages, between and among Government, political parties and non-Governmental actors for
improved monitoring of FCR reforms vis-à-vis implementation;
Establishing mechanisms, in consultation with FATA secretariat, to monitor human rights related issues in FATA
Establishing partnerships/linkages with FATA secretariat or relevant public bodies at the Federal and provincial levels to establish appropriate forums
where citizens and civil society groups could ask questions, seek answers, raise concerns about human rights and suggest reforms with the aim of
strengthening implementation/monitoring of FCR reforms
Informing and supporting members of the public about how they could use the mechanisms (in particular the FATATribunal) provided under the
amended FCR to get their complaints vis-à-vis public bodies/functionaries resolved.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-105-320.jpg)
![OBJECTIVES
1
2
Strengthened citizens‟ voice through, among others, oversight of tax
departments and/or advocacy for reforming relevant laws, policies,
tax collection efforts.
Concrete steps for establishment of forums where citizens and civil society groups could participate in and
contribute to the policy making, legislative and monitoring processes at the Federal (e.g. Federal Board of Revenue
(FBR) etc.) or provincial levels (e.g. Excise and Taxation Departments etc.)
Civil society participation in the policy making and decision making processes at various stages at the Federal or
provincial levels through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice
and demands, as articulated through evidence-based and participatory methods
Promotion of informed public dialogue around the policies and practices (in relation to aspects like fair and
equitable taxation policy, tax-payers' grievances, tax-payers' rights and reform of tax collection departments) and
challenges being faced in reforming and improving the performance of taxation sector at the Federal or provincial
Levels
Campaigns for the recognition and implementation of universally accepted tax-payers' rights (e.g. courteous, fair
and professional treatment and timely refunds), as well as for effective platforms for grievance redress in relation
to Federal or provincial authorities
Steps towards improved media reporting on tax related matters and issues
Development and/or promotion or support of a bill of tax-payers' rights in consultation with stakeholders and
with focus on Federal and/or provincial taxation systems
Oversight of relevant institutions, departments and programs to identify strengths, weaknesses and challenges in
order to inform public discourse and provide appropriate feedback into the policy making, implementation or
monitoring processes at the Federal or provincial levels.
Civil Society-Government Partnerships, or linkages, between and among government and non-
Governmental actors for improved accountability in the taxation sector.
Engagement with political parties and elected representatives at the Federal or provincial levels to seek commitments, demand performance and
the taxation sector
Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Provincial Assembly Committee on Finance or National
Assembly/ Senate Committees on Finance), anti-corruption departments and/or other institutions meant for grievance redress or accountability
(e.g. Provincial Ombudsman and Federal Tax Ombudsman) at the Federal or provincial levels
Establish partnership/ linkages with relevant public bodies (e.g. FBR; provincial department of excise and taxation) to establish appropriate forums
where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-113-320.jpg)
![1
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OBJECTIVES
Strengthened citizens‟ voice through, among others, oversight of the implementation
process relating to 18th Amendment and/or advocacy for reforming relevant laws,
rules, policies, bye-laws, regulations, institutional frameworks and practices at the
provincial or district levels to make them consistent with the requirements of the
amended Constitution.
taken or ones still to be taken
Concrete steps for establishment of forums where citizens and civil society groups could participate in and contribute to the
policy making, legislative, regulatory and institutional reform processes in the respective provinces in the light of 18th Amendment
and internally recognized best practices
Civil society participation in the policy making and decision making processes at various stages involving the provincial or district
governments through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice and demands, as
articulated through evidence-based and participatory methods
Promotion of informed public dialogue around the 18th Amendment, its implications and consequently required changes in laws,
policies, rules, regulations and practices as well as the challenges being faced in implementation at the district or provincial levels
Campaigns for the implementation of 18th Amendment, especially the aspects that are about devolution of powers and
responsibilities, to ensure that public service delivery improves through enhanced public participation at various levels
implementation of 18th Amendment
Capacity building of stakeholders in terms of improved understanding of 18th Amendment and its implications as well as its
effective implementation
Oversight of relevant implementation processes at various levels in order to collect information and evidence for informing public
discourse and providing appropriate feedback into the policy-making, implementation or monitoring processes at the provincial or
district levels.
Civil Society-Government Partnership, or linkages, between and among Government and non-
Government actors for improved accountability in relation to 18th Amendment.
Engagement with political parties and elected representatives at the provincial or district levels to seek commitments, demand performance and ask
Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Provincial Assembly Committees), and/or other institutions
Establish partnership/ linkages with relevant public bodies (e.g. Provincial Assembly Committees, Chief Secretary, etc.) to establish appropriate forums
where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms in the context of
18th Amendment
Organize public forums to discuss the performance of relevant public bodies or political parties and, thereby, set in motion the process of public
accountability in the form of, among others, building public opinion and informing electoral outcomes.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-146-320.jpg)
![1
OBJECTIVES
Strengthened citizens‟ voice through, among others, oversight of the print and/or
electronic media as well as of relevant official bodies, and/or advocacy for reforming
relevant laws, rules, policies, bye-laws, regulations, departments and practices at the
Federal and provincial levels to promote free, independent and responsible media.
Applied research on issues related to media freedom, independence and responsibility in the context of Pakistan
Concrete steps for establishment of forums where citizens, civil society groups, and representatives of press clubs and media associations
could participate in and contribute to the policy making, legislative and institutional reform processes in relation to print and electronic media
Civil society participation in the policy making and decision making processes at various stages relating to the Federal and provincial
governments through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice and demands, as articulated
through evidence-based and participatory methods
Promotion of informed public dialogue around the freedom, independence and responsibility of print and electronic media and the required
changes in laws, policies, rules and practices; as well as about the challenges being faced in terms of promoting free, independent and responsible
media and how these could be addressed
Steps towards improved and more effective media reporting and debates about the need of addressing systemic constraints in the context of
ensuring free, independent and responsible media
Capacity building of stakeholders [e.g. civil society groups include representatives of press clubs, media associations, legislators, political leaders,
journalists and relevant public bodies] in terms of improved understanding of issues around free, independent and responsible media
Oversight of relevant government institutions [e.g. Ministry of Information, PEMRA, Press Council etc.] at various levels in order to collect
information and evidence for informing public discourse and provide appropriate feedback into the policy making, implementation or monitoring
processes at the Federal or provincial levels.
2
Civil Society-Government Partnership, or linkages, between and among Government and
non-Government actors for improved accountability in relation to print and electronic media.
Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. National/Provincial Assembly Committees), and/or other
institutions meant for grievance redress or accountability (e.g. Federal/Provincial Ombudsman, PEMRA and Press Council) at the Federal or provincial
levels with the aim of making relevant state institutions accountable to citizens
Establish partnership/ linkages with relevant public bodies (e.g. Federal/Provincial Assembly Committees on Information, Press Council, PEMRA, etc.)
to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance of
relevant institutions and suggest reforms in media related laws, rules, institutions and practices
Organize public forums to discuss the performance of relevant public bodies or political parties and, thereby, set in motion the process of public
accountability in the form of, among others, building public opinion and informing electoral outcomes.](https://image.slidesharecdn.com/7a2eec09-047c-4b6e-bded-0ee6c272eca9-170111120311/85/CVP-SHOWCASE-CATALOG-173-320.jpg)
More Related Content
CVP-SHOWCASE CATALOG
- 1. TELLING OUR STORIES StrengtheningVoice IEnhancing Capacity I Improving Accountability September 2015 This publication was produced for review by United States Agency for International Development. It was prepared by theTrust for Democratic Education and Accountability (TDEA).
- 2. USAID Citizens‟Voice Project TellingOur Stories September 2015 All rights reserved. No part of this publication may be reproduced or used without the permission of Trust for Democratic Education and Accountability (TDEA). 1st Edition Citizens‘Voice Project is implemented by the TDEA G.P.O.Box 2101, Islamabad - Pakistan Email: info@cvpa-tdea.org www.cvpa-tdea.org Photo credit: Staff and Partner Organizations of Citizens‘Voice Project. DISCLAIMER This publication was made possible through support provided by U.S.Agency for International Development Pakistan, under the terms of Contract No.AID-391-C-11-00001.The opinions expressed herein are those of the Trust for Democratic Education and Accountability (TDEA) and do not necessarily reflect the views of the U.S.Agency for International Development.
- 3. VOICE & ACCOUNTABILITY PROCESS OVERALLGOAL ―Improved engagement between citizens and government on priority program-supported initiatives to advance good governance objectives‖ Mobilizing and organizing citizens‘ groups to raise voice for legislative, policy, regulatory and administrative reforms at local, provincial and federal levels Our work here has promoted improved democratic governance by strengthening the role of citizens in government planning and decision- making.These efforts lead to increased accountability, reduction in corruption and improved public service delivery. Dr.Gregory C.Gottlieb The partnership between the two countries is more important and shouldn’t be looked as an aid-dependent relationship rather a partnership of mutual trust and interdependence. It is responsibility of the civil society to ensure that the social contract of individuals with the state is honored. Civil society initiatives have impacted in increasing citizens’ awareness regarding free and fair elections; monitoring of parliamentary proceedings; and enabling representation of FATA in the National Assembly. I.A.Rehman
- 4. 1,690 36 32 24 19 30 337 27 26 50 TRANSPARENT AND ACCOUNTABLE LOCALGOVERNMENTS 638 783 72 45 * Awards pending USAID approval 20,576 1,908 775,489 The Citizens'Voice Project is being implemented by the Trust for Democratic Education and Accountability (TDEA) 781
- 5. ACKNOWLEDGEMENTS ―Telling Our Stories‖catalogue is a compilation of the sincere efforts and achievements of the implementing partners of USAID Citizens'Voice Project for the advancement of good governance objectives in Pakistan.This catalogue acknowledges the interest and tireless endeavors of hundreds of staff and thousands of citizens over the past four years, working together to assert their rights and entitlements through engagement with legislators, regulators and government officials.The resulting improvement in responsiveness of state officials towards public concerns also merits appreciation. This catalogue would not have been possible without the zealous efforts of a hardworking and dedicated team of professionals from theTrust for Democratic Education and Accountability (TDEA) Secretariat and the Citizens‘Voice Project office. Led by Muddassir Rizvi, Head of Programs atTDEA and Samar Hasan, Former Head of Communications at the project, the team reviewed hundreds of reports and numerous complex datasets to draft this vibrant catalogue.This effort is the first step towards documenting successful and replicableVoice and Accountability Models in Pakistan. I am thankful to my colleagues from theTDEA Secretariat particularly Adnan Anjum, Usama Zafar, Syed Mohsin Shayan, Saqib Riaz,Yasser Javed,Adeel Arif, Hammad Hussain, Muhammad Rizwan and Azhar Ali who spent countless hours to compile this document. I would also like to thank and acknowledge the work of my colleagues at the project, including Sahibzada Shah Saud, Ubaidullah Chaudhry, Uzma Farogh,Ajmal Elahi,Aziz Zamir, Iftikhar Khan, Hussain K. Umer,Suhail Anwar,Aatif Abdullah, Habib ur Rehman,Adnan Murtaza, Hamza Hasan, Fatima Shakeel and their respective units for extending continuous and zestful support for making it possible.This first edition also received significant inputs towards its publication from Rehan Khan, Manager Communications & External Relations, before reaching your hands. In the end, I would like to thank the American people for their generous support to the people of Pakistan through the United States Agency for International Development (USAID).The support of the USAID Mission in Pakistan has been instrumental in the implementation of the project and its achievements. Muhammad Jameel Hussain Chief of Party Citizens'Voice Project
- 6. DEDICATED TO THECITIZENS OF PAKISTAN
- 7. is an expressionof citizens' efforts towards making implementing partners. Nonetheless, it is our belief that Pakistan a just, democratic, inclusive and peaceful initiatives such as the Citizens'Voice Project have great society—an indication that citizens are demanding a better potential to help create lasting change in Pakistan.TDEA deal from the state—a deal that is their right under the commends the United States Agency for International Constitution of Pakistan. Development for supporting citizens led initiatives to FOREWORD The journey of USAID Citizens'Voice Project began with a judiciously respond to citizens' concerns over the quality of without challenges.Thematic areas such as tax reform, vision of an empowered Pakistani nation that can engage elections.The demand for reform exhibits public desire to legislative governance, water rights issues, and municipal effectively with state institutions, participate meaningfully in services were new to civil society, and capacity to decision-making processes, and demand greater transparency, accountability and democratic governance. implement such projects was relatively limited, especially at The endorsement of these principles by citizens, who are the local level. In addition, volatile security situation across worked with civil society organizations and citizens from internalizing the spirit and content of their social contract the country, existing relationship gap between civil society the remotest parts of Pakistan as well as urban centers, with the state and pushing for rights and entitlements is and government institutions, and performance period and who share this vision with us.―Telling Our Stories‖ is more size of the grants to implement process-oriented than just a catalogue of our collective accomplishments. It governance projects, posed considerable challenges to The achievements of USAID Citizens'Voice Project must be seen against this backdrop. The project is acting as a catalyst and is encouraging citizens to take collective action through engagements with the rights holders—the elected and public institutions.An agency is being created through consistent investments in enhancing capacity of citizens and promote and strengthen democratic values and helping It was not an isolated event in Pakistan's political history their organizations to pursue their rights, while inculcating Pakistani civil society in achieving this goal. that more than 55 percent people turned out to vote in the General Election 2013 amid polarization, chaos and threats respond to their real and persistent issues.These efforts of terrorism. Greater public interest in the electoral have resulted in an improved public and institutional process is a sequel to an active citizenry that is emerging in behavior. the country, stimulated by a vibrant civil society and an independent and accessible media. The diverse and wide-ranging thematic and geographical Shahid Fiaz coverage of the project provides a unique learning The election followed a democratic transition of power in opportunity for local and international development an otherwise fragile political system, which clearly indicates partners, practitioners and the government. The progress towards democratic consolidation in Pakistan. Furthermore, citizens' interest in the quality of the 2013 exists at the local level; the dedication and commitment of elections in particular, and governance in general, did not civil society organizations and citizens to make Pakistan a die long after the elections. Public protests of various kinds better society, which is diverse, inclusive and capable of continue to build momentum for reforms as the existing ensuring equal citizenship for all. It is important to note that the implementation of the project has not been
- 8. organization in 114 twolocations CONTENTS 42 76 Association of Global Humanists & Ethics 68 READ Foundation 106 Institute of Social and Policy Sciences 2 4 6 96 Awaz Foundation Pakistan Centre for Development Services DAMAN - Development Through Awareness and Motivation Governance Institutes Network International 56 44 46 48 DEVCON An Association for Rural Development Dir Area Development Organization Goth Seengar Foundation 70 72 78 Society for Human Empowerment and Rural Development Sudhaar Society Hamdam Development Organization 112 130 154 114 116 Centre for Peace & Development Initiatives Community Development Foundation Development Resource Solutions 108 8 12 14 16 18 Participatory Efforts for Healthy Environment Azad Jammu and Kashmir Rural Support Program Consumer Rights Commission of Pakistan Global Prosperity Network People Empowerment and Consulting Enterprise 50 54 58 60 114 62 Participatory Educational Awareness and Community Empowerment Children First Development Empowerment WomenAssociation Human Development Foundation Leadership for Environment and Development of Pakistan FATA 80 KP PakWomen Gilgit Baltistan AJK Kashmir 118 120 122 124 128 132 Development Environment Legal Aid Technical Support & Advocacy Association Kainaat Development Association NGOs Development Society Sindh Rural Support Program Advocacy ResearchTraining and Services Foundation Coastal Association Research & Development 20 22 PublicWelfare Organization Research Institute of Natural Resources of Pakistan 64 66 Organization for Human Development Pak Education Society Punjab 134 136 Society for Alternative Media and Research Umang Development Foundation 24 Semiotics Consultants (Private) Limited 138 Yar Muhammad Samejo Educational Society 26 Strengthening Participatory Organization Balochistan 82 Water Environment and Sanitation Society 142 Civil Society Support Program 28 30 32 98 Sustainable Solutions Private Limited Techno Green Associates The Network for Consumer Protection Sindh 84 88 90 Your Engineering Solutions Private Limited Center for Research & Security Studies DevolutionTrust for Community Empowerment 144 146 148 ChangeThru Empowerment Sahara Community Support Program Sustainable Development Foundation 34 YoungWelfare Society Key: Nationwide Sindh Islamabad Three projects 112 130 by one partner 92 StepTowards Empowerment of Pupil 150 Society for Human and Institutional Development 38 40 Akhtar Hameed Khan Resource Centre Association for Behavior and KnowledgeTransformation Punjab KP Balochistan FATA AJK GB 26 76 42 Page No. Two projects by one partner organization 154 60 one par tner three locations Two projects by organization in 102 104 Al Mustafa Welfare Association Awareness on Human Rights Social Development and Action Society 156 138 IndividuallandTrust Human Resource Development Network
- 9. INTRODUCTION USAID Citizens'Voice Projectwas launched in May 2011 and is being Implemented by theTrust for Democratic Education and Accountability (TDEA).The primary purpose of the project is to enable civil society organizations (CSOs) in Pakistan to harness the potential of citizens for strengthening public accountability – a prerequisite for improved governance.The project is unique in its design as well as approach towards a plethora of complex issues that the country is facing. Most issues are rooted in unaccountable, non-transparent and non-responsive governance. Instead of providing services and supporting develop the capacities of citizens and public institutions to engage for policy, legislative, regulatory and administrative reforms for development and democratization in Pakistan. Four and a half years into its implementation, the project has been able to make significant headway in this direction. The measure of success is evident from the achievements and accomplishments reflected in the stories from across Pakistan which are presented in this catalogue. The five-year project has so for awarded 270 grants worth approximately $13 million to CSOs across the four provinces, Gilgit-Baltistan and Azad Jammu and Kashmir. The outreach of the project extends to more than 110 districts.To date, the project has announced ten grants cycles in 19 cross-cutting multidimensional thematic areas. How ever this version of the catalogue only encapsulates the achievements from our Grants Cycle 1 to 5. A common thread in all the project initiatives has been to create an environment of inclusiveness for citizens and civil society to engage in policy dialogue for better governance. In the course of pursuing a myriad of initiatives for strengthening citizens' voice, establishing state-citizen nexuses as well as enhancing transparency and accountability in the governance framework; the project's message has reached more than 775,489 citizens.The initiatives, however, are not limited to creating public awareness alone.The project's design provides for equipping citizens and capacitated to make the state-citizen linkages sustainable and meaningful. Realization of the need for developing institutions is at the heart of the project.As a core objective, the capacity- building initiatives start with the endeavor for institutional development of its partners.To date, more than 1,904 participants from 150 CSOs have been engaged in a wide spectrum of both general as well as customized interventions.The project has developed partnerships with leading educational institutions, such as the Institute of Business Management (IoBM), Karachi and COMSATS, Islamabad to help the partner organizations' strategic outlook and enhancing corresponding management skills. The results have been remarkable.The Citizens'Voice Project is proud to have brought a change in the lives of Pakistanis in the remotest areas of the country whereby the project interventions have resulted in empowering citizenry from Gilgit to Gwadar.This catalogue attempts to highlight some of these achievements. Change is a process and takes time to bear fruits. Projects like Citizens'Voice demonstrate scalable models for successful interventions in a given time and space. Hence, the stories in this publication are steps towards achievem- ents of a goal and not the universal goal itself.This gives empirical evidence that with hardwork and honest efforts of civil society and state officials, significant improvements are possible. ENHANCINGTRANSPARENCY Transparency is an essential element of good governance—it gives citizens (rights holders) a means to state institutions, accountable.Accountability and the rule of law require transparency and information sharing so that citizens can verify the performance of state institutions and their compliance with relevant laws. Transparency is necessary to exercise accountability, since without access to clear, accurate and up-to-date information, it is impossible to ascertain whether state decisions affecting them are at the center of democracy. Open and inclusive policy-making increases public participation, enhances transparency and accountability, builds capacity and leads to better policy/decision-making. In Pakistan, transparency of state institutions remains a major issue, resulting in alleged corruption. Due to this reason, a basis for accountability of duty bearers and state institutions is missing which leads to a lack of public trust and confidence in democratic processes and dearth of informed participation of citizens in decision-making. USAID Citizens'Voice Project has been a successful facilitator in enhancing transparency and accountability of state institutions and duty bearers through the following mechanisms: Inclusion of citizens at the local (district) level to participate in crucial decision-making processes such as budgetary allocations in areas such as education and health; Monitoring of government's initiatives and projects, Utilizing existing avenues in place in the form of law or regulations Ms.Azra Gul Executive Director of PakWomen, a partner organization of Citizens’Voice Project, speaks during a session of Citizens’ Provincial Assembly in Peshawar and complexity of the partnership. In this sense, over 23,500 citizens and 783 government officials have been institutions are working properly or not.The participation The project enabled citizens to build an effective and viable working relationship with the state and its www.cvpa-tdea.org i
- 10. institutions for improvedservice delivery and sustainable solutions. It emphasized the importance of transparency for good governance, and stressed the need for including those people in the decision-making process who would be affected by the decisions made, as excluding right holders from the decision-making process creates unequal power relationships. “This is the best thing that has happened to the Khyber Pakhtunkhwa Assembly in two decades and USAID's role and engag- ement with the civil society is of utmost importance in these times as one of the major needs for the Khyber Pakhtunkhwa MPAs is regular capacity building, which is possible only through such initiatives.” Amanullah Khan, Secretary, Khyber Pakhtunkhwa Assembly USAID Citizens'Voice Project facilitated a total of 1,690 meetings, enabling citizens to effectively engage with advocate for improved service delivery, transparency and accountability of state institutions, and legislative, regulatory and administrative reforms. Similarly, the project facilitated 781 sessions in the form of consultative meetings, round- tables, dialogues and conferences to lobby with government stakeholders, strengthening citizens' voice as well as accountability mechanisms and enhancing transparency. Various seminars were also held to raise awareness among citizens regarding their rights. Pak Women's intervention for Citizens'Voice for Effective Legislative Governance under Grants Cycle 2 held a total of 45 advocacy meetings and six seminars, thereby creating awareness among citizens on the role of legislatures and legislators. It was also successful in enhancing citizens' participation in budget formulation and strengthening their funds.Through its efforts, Pak Women enabled citizens to develop a direct relationship with their representatives for transparent and responsive legislative governance. ii www.cvpa-tdea.org Under the same Grants Cycle,Water Environment and Sanitation Society's (WESS) project emphasized transparency of legislatures for effective, efficient and pro-people legislation and oversight of government institutions. Due to lack of transparency in the functioning of the Provincial Assembly, citizens and CSOs in Balochistan were unable to articulate their demands and hold legislators accountable for service delivery. Citizens' participation in political affairs had largely been limited to voting, in both Ziarat and Loralai districts. The project has been able to enhance transparency of the Balochistan Assembly through formation of a CSOs network which comprised of lawyers, educationists, media represe- ntatives, labor union representatives and doctors. Peaceful rallies and protests held by citizens and dissemination of IEC material and newspaper articles on legislature and accountability led to a transformed relationship between citizens and their elected representatives. Moreover, the project contributed towards strengthening accountability by enabling citizens to raise their voice for effective legisl- ation and resource allocation for their region. USAID Citizens‘Voice Project also facilitated the redressal of four websites for providing information on complaint mechanisms and access to public services. For instance, Your Engineering Solutions (YES), working for effective legislative governance in Azad Jammu and Kashmir under Grant Cycle-2, contributed to enhancing transparency by autom- ating the process of monitoring development funds. In this regard, a dedicated software was prepared byYES in cons- ultation with legislators, which has led to transparency of spending of development funds by enabling citizens to directly monitor them. Under the same Grant Cycle, Hamdam Development Organization (HDO) facilitated the development of a legi- slative library containing records of legislators' performance, their contact details along with details of parliamentary proceedings, including laws and regulations.This library was used as a source of up to date information by youth groups, media representatives, lawyers and provincial parliamentarians. Over the last decade, Pakistan's electronic media has expanded phenomenally, becoming a major stakeholder in the national discourse.There is a strong need for working with the vibrant but at times directionless media to promote policy, legislative, regulatory and administrative reforms. In this context, the USAID Citizens‘Voice Project facilitated various organizations to use electronic, print and social media, to advocate and raise awareness among citizens about their rights and responsibilities. These media interventions put further pressure on policy and decision makers.The project facilitated 132 media campaigns and broadcasted 52,723 media massage to advocate for enhanced transparency in the operations of public offices and Institutions. Participants of a walk, organized by CPDI, demanding enactment of an effective RTI law Global Prosperity Network (GPN), working in Muzaffarabad for energy sector reforms under Grant Cycle-3, successfully engaged print and electronic media to build pressure on duty bearers to redress citizens' grievances regarding power load management.The intervention has paved way for a transp- arent load management plan and has resulted in the establish- ment of two complaint offices in order to resolve citizens‘ concerns. Furthermore, GPN broadcasted a total of 3,318 CPDI not only raised awareness but also engaged political leaders and legislators during critical lawmaking and launched a social media campaign.A draft bill on the Right to Information was presented to the newly-elected Khyber Pukhtunkhwa Govern- ment. It was later promulgated as Khyber Pakhtunkhwa’s Right to Information Act 2013
- 11. messages on FMradio and cableTV to build citizens‘ awareness. Similarly, Step Towards Empowerment of Pupil (STEP), working for Frontier Crimes Regulations (FCR) reforms, effectively used media through broadcasting 48 shows of the radio program ―Kadam Pa Kadam‖ to raise awareness among citizens about their legal rights and entitlements.This helped to mobilize citizens for collective efforts to get maximum benefits from FCR reforms. Access to clear,accurate and up-to-date information is a basic human right and pre-requisite for enhancing transpar- ency of state institutions.The Right to Information (RTI) enables citizens to get information on all matters of interest from state institutions.As many as 7,488 RTI requests in Khyber Pakhtunkhwa were facilitated by the Centre for Peace and Development Initiatives (CPDI), under Grant Cycle-3 for strengthening transparency and accountability mechanisms.The purpose of these requests was to get info- rmation about development projects‘ planning, management, budgetary allocations and spending, etc. from respective government departments for informed citizen engagement. Similarly, the project facilitated the formation of nine information counters/information exchange hubs for legal and technical assistance of citizens on issues around transparency and accountability. TRANSFORMING RELATIONSHIPS Strengthened relationships between citizens‘ and state are mutually beneficial. Extensive and diverse inputs by the public into the decision-making process at the local level not only contribute to the well-being of the community but also tra- nsform working and operational relationships between state institutions and citizens.When people take part in making decisions that affect them and their environment, the outcomes of those decisions are more likely to provide for well-being of future generations. Being part of decision- making process increases citizens‘ trust level and confidence in public and elected institutions. In the long term, public participation can strengthen democracy. Transformed relationships between citizens and the state demonstrate to the people that they are valued and that their views are important. It not only builds trust and confidence in the authorities but also demonstrates to the public that change is possible. The Project made systematic interventions which helped transform relationships between citizens and public instit- utions through effective and efficient engagement for policy, administrative, regulatory and legislative reforms at local, provincial and federal levels.The project also enabled citizens to access information regarding respective gove- rnment departments.This helped in informed engagement to recommend research and evidence based reforms for improved service delivery to the people. The USAID Citizens‘Voice Project facilitated the formation of 1,908 citizen groups to oversee public departments. Under Grant Cycle 2 for education sector reforms, LEAD Pakistan successfully achieved 'cluster-wise' sensitization and mob- ilization . It divided the civil society of Punjab into four main clusters – NGOs, academia, corporations and human rights organizations- and engaged with them separately, as well as collectively for maximum knowledge exchange. The design and subsequent implementation of this project ensured that each civil society cluster was given equal room to share their views on LEAD's platform.The formation of the group helped highlight areas of common interests and motivations, and thus collectively worked to advocate for better edu- cational governance structure, school administration and enrolment rates in Punjab. Similarly, the citizens groups formed by the Association of Global Humanists & Ethics (AGHE), under Grant Cycle-2 for effective legislative governance, were trained on advoc- acy, community mobilization, social accountability, and over- sight techniques of the Gilgit-Baltistan Legislative Assembly (GBLA).The intervention has developed a direct relationship between citizens and their elected representatives for tra- nsparent and responsive legislative governance.While the institutionalization of the new relationship will take time and is a subject of similar future interventions, the GBLA as an institution is now open to transform its rules in a a fashion that can ensure transparent, responsive, accountable and efficient legislative governance.The Organ- ization for Human Development (OHD), under the same Grant Cycle-2 for education sector reforms, engaged with citizens, teachers and parents and facilitated the formation of Mothers Groups (MGs) andVillage Development Committees (VDCs) in order to take part in the manage- ment, oversight and accountability of schools in Mardan, Panelists respond to participants’ queries during a Corporate Cluster Meeting in Lahore Khyber Pakhtunkhwa. OHD's intervention engaged citizen groups to prepare community score cards to generate empirical data, enabling them to play an active and meaningful role in school governance.This contributed towards practical solutions to issues such as teacher absenteeism, non-transparent use of school budget and other service delivery problems. Citizens' participation in policy making process is important as these changes directly affect their daily lives. USAID Citizens‘Voice Project facilitated a total of 11 policy making proceedings in which citizens' participation was ensured. Kainaat Development Association (KDA), under Grant Cycle-3 of Citizens'Voice for Strengthening Transparency and Accountability Mechanisms, facilitated the formation of Tehsil Liaison Committees (TLCs) and District Support Committee (DSC) in Dadu, Larkana, Qamber-Shahdadkot, Shikarpur, Jacobabad, Kashmore and Sukkur. Interventions Women being sensitized on Right to Education under Article 25-A of the Constitution of Pakistan at a local school in district Lower Dir, Khyber Pakhtunkhwa iii www.cvpa-tdea.org
- 12. FOSTERING PARTNERSHIPS Partnerships promotesharing of ideas, information and resources, which is mutually beneficial for citizens and establishment of agencies which play an important role in USAID Citizens'Voice Project facilitated the the decision-making process.Thus, the concept of education related policy dialogues with elected represent- such as consultative meetings and discussions involving Akhter Hameed Khan Resource Centre (AHKRC), under to exhibit information material onTMA municipal government departments and the citizens helped Grants Cycle-1 for Citizen Oversight of Municipal Services, processes and rules & regulations. transform relationships and enhance citizens' voice by facilitated four public hearings in Peshawar. enabling their participation in the policy-making process. Furthermore, a total of 11 policy-making proceedings were held in which the TLCs and DSCs provided feedback on policies and voiced their concerns regarding transparency and accountability at the local level. In order to strengthen accountability of elected and public officials, USAID Citizens‘Voice Project facilitated 66 ―khuli kachehris‖ (public hearings) and interfaces with legislators and public officials.This component involved activities which not only transformed relationships between the state and citizens state Collaboration with the community leads to the but also supported civic advocacy and oversight roles within the context of specific policy areas. Moreover, the intervention by Azad Jammu and Kashmir (AJK) Rural Support Programme for establishing Citizens'Voice Project helped in drafting 34 bills/ partnerships is central to strengthening citizens' voice and policies/discussion papers, policy briefs, strategy increasing the level of transparency and accountability of complaint offices in three districts of AJK to papers through civil society consultations.The public institutions. address citizens' concerns regarding electricity load management.A total of 1,560 grievances were recorded and sent to the relevant departments for action and planning. Similarly, the project facilitated 206 applied research interventions to assess the performance of public service departments. This enabled organizations to not only assess the existing situation, but also facilitated formulation of evidence and research-backed “We used to cajole them and bribe them [the authorities] to realize our own rights. But we can now stand with dignity in front of public servants and demand our right in the most proper manner,” states Muhammad Ismail of Rohri, Sukkur. USAID Citizens'Voice Project fostered partnerships between public departments and citizen groups/CSOs at the grass-root level in the form of formal Memorandums of Understandings (MoUs) as well as informal engagements (seminars, conferences, roundtables and dialogues). recommendations for policy, legislative and administrative reforms. For instance, READ aim of these activities was to strengthen citizens' voice in Foundation, under Grants Cycle-2 for education sector public decision-making spheres, for sustainable impact.The reforms, conducted an initial survey to facilitate citizens to Project also helped frame 33 charters of demands, which effectively engage with the government to raise specific were presented to public officials or elected representative issues of hiring and transfers of teachers and expansion and for endorsements. rehabilitation of schools in District Poonch,AJK.The intervention has contributed to transformed relationships and broadened citizens‘ participation and inclusiveness in It is important to mention that due to USAID Citizens' Voice Project, CPDI was able to draft a model law for RTI, which was later tabled and introduced in the atives. As a result, there was a significant increase in Khyber Pakhtunkhwa Assembly.The Project also helped the school enrolment of children in district Poonch. form 218 complaint mechanisms including helplines, facilitation desks, complaint box/desks, and help Village kids attending the newly opened school at Khorooro,Thar Though the regulatory framework of parliamentary standing committees allows them to hold public hearings, this option is rarely used in Pakistan.The USAID Citizens'Voice Project facilitated six public hearings of standing committees in this regard.The NGO Sudhaar, under Grants Cycle-2 for education sector reforms, facilitated a public hearing of the PunjabAssembly‘s Standing Committee on Education.Similarly, iv www.cvpa-tdea.org desks. For instance, PEACE Sindh, under Grants Cycle-1 for Citizen Oversight of Municipal Services, established a helpline for citizens to lodge complaints and get information regarding Tehsil Municipal Administration (TMA) inTaluka Hussain Bux Mari, Mirpurkhas Sindh. Similarly, DADO, under the same Grant Cycle 1, formed a district resource center in Upper Dir,Khyber Pakhtunkhwa SRSP resolved our problem and told us to submit collectively signed applications.As a result, we got the school opened within two months,” says Hameed Pasayo, a peasant from a village ofTharparkar.
- 13. STRENGTHENING The project wassuccessful in signing of 36 MoUs, Information about some of these is included in this section. MoUs were signed between the Community Development Foundation (CDF) and the Health and Education departments of Sukkur and Khairpur districts under the project ―Fostering Community Based Structural System of Public Accountability‖ for mutual exchange of information, sharing of technical expertise and development of relationships for increased transparency and accountability in the health and education sectors. Similarly, an MoU between Development Resource Solutions (DRS) and the Provincial Ombudsman‘s Office of Balochistan was also signed under the project ―Giving Voice to the People against Corruption in Balochistan‖ to increase collaboration between citizen groups and the ombudsman‘s office for a transparent and accountable public service delivery mechanism. Devolution Trust for Community Empowerment (DTCE) also signed MoUs with the FATA Secretariat and political administration of Bajaur Agency for collective efforts towards effective implementation of FCR Reforms. Additionally, Research Institute of Natural Resources of Pakistan (RINP) also signed a MoU with theWomen Chamber of Commerce & Industry in lahore to share information on the energy sector issues. Another MoU was signed between the NGO Development Society and the Education Department in Larkana district for mutual cooperation and exchange of information. Moreover, Public Welfare Organization (PWO) also signed an MoU with the Multan Electric Power Company for the effective redressal of citizens' grievances over electricity issues. Likewise, another MoU between PEACE KP and the Peshawar Electric Supply Company was signed to promote civil society-government partnership for improving PESCO staff performing maintenance infrastructure of electricity PWO established an Electricity Governance Forum by engaging citizens from 24 union councils in Multan in order to build capacity of electricity consumers regarding their rights and duties. MoUs with the Khyber Pakhtunkhwa Directorate of Education and the District Education Department of Mardan. Similar agreements were signed by AAWAZ, Sudhaar Society and Children First. These formal relationships continue to strengthen the coordination among relevant stakeholders, ensuring full participation of all actors in achieving meaningful advocacy for improved governance. related to service delivery in the public sector. Accountability essentially refers to the concept of being answerable for one's actions/inactions. It serves a crucial role for effective performance and responsiveness of public bodies and for increasing trust between citizens and accountability is the ability to hold agencies and institutions answerable to the public. In Pakistan, the notion of holding public bodies and civil servants accountable to the people is almost non-existent. In the absence of institutionalized mechanisms for accountability, minimal provision of information and citizens‘ lack of awareness, public bodies have largely been marred by widespread corruption and exploitation which USAID Citizens‘Voice Project has been successfully striving to strengthen accountability of public institutions through various interventions, such as citizens‘ oversight of public bodies, advocacy meetings with legislators and government budgets, presentation of draft bills and policy briefs, and establishment of complaint redressal mechanisms for citizens‘ grievances.The project has established formal mechanisms for citizens to engage with duty bearers, monitor the performance of public bodies and hold them answerable for their actions and performance. The project successfully facilitated citizens‘ oversight of 52 public departments at different levels, such as Pakistan Electric Power Company, National Electric Power Regulatory Authority and the Education Department, etc. As many as 700 advocacy meetings between citizen groups, held at the local level for effective engagement between stakeholders, improved service delivery of public bodies and increased citizen oversight of public bodies. accountability and service delivery in the power sector. DevCon also signed an MoU with the Provincial Government of Sindh for improved citizens' voice on primary education budget's allocation and utilization. Organization for Human Development (OHD) signed In this regard, the engagement of Research Institute of Natural Resources of Pakistan (RINP) in Lahore under the ACCOUNTABILITY project ―Creating Social Impacts of Electricity Reforms in Accountability is one of the core aspects of good Pakistan‖ is particularly noteworthy. governance and has remained at the center of discussions www.cvpa-tdea.org v
- 14. Qasim Jan, afarmer from the rural parts of Peshawar carefully reads a poster explaining utility bills for consumers' awareness and better understanding.The poster was produced under a grant awarded by USAID's Citizens' Voice Project. AJKRSP's activities also enabled citizens to lodge 1,560 complaints with the electricity department in three districts of Azad Jammu and Kashmir. In this context, the project established 24 hour help desks (hot lines) and information counters for the redressal of citizens‘ complaints. Similarly, the establishment of 100 transparency and accoun- tability desks by NGO Development Society under the project ―Enhancing Transparency and Accountability in District Education Department through Different Stakeholders‖ to facilitate students, parents and teachers is particularly noteworthy. A total of 781 conferences, seminars, dialogues, roundtables and consultative meetings were held to advocate with government stakeholders for increased accountability in public sector. Development & EmpowermentWomen Association (DEWA) conducted 11 such meetings in the largely rural area of Lower Dir to strengthen citizens' oversight of the education sector and advocate for reforming laws and policies for improved accountability. For the first time in the country‘s history, the project also facilitated budgets/expenditure tracking of nine public departments by citizens.The public tracking of budgets has improved municipal services and institutionalized mechanisms for effective response to citizens' needs and priorities. In this regard, Goth Seengar Foundation's (GSF) interventions under the project ―WorkTogether for Improvement of Solid Waste Management System‖ is particularly noteworthy as they brought all stakeholders and line agencies on board to work together for improving the condition of solid waste management in district Jacobabad, Sindh. As many as 32 research interventions were carried out to assess the quality of service delivery and to strengthen public accountability. In this regard, Development Resource Similarly, the Azad Jammu & Kashmir Rural Support Program (AJKRSP) under the project ―Reforming Energy Sector through Participatory and Integrated Information Education and Communication Campaign‖, organized 85 meetings to advocate for the preparation and implementation of a transparent load management plan in Azad Jammu and Kashmir.The activities of READ Foundation under vi www.cvpa-tdea.org the project ―Supporting Communities to Strengthen Education Sector in AJK‖ also resulted in strengthened engagement between citizens and the education department of the region. Establishment of effective complaint handling mechanisms is essential for strengthening accountability and increasing the responsiveness of duty bearers towards public demands. Solutions‘ (DRS) project in Quetta to raise awareness on RTI and DevolutionTrust for Community Empowerment‘s (DTCE) project in FATA to ensure effective public oversight and implementation of FCR reforms need a special mention.
- 15. More importantly, asmany as 34 draft bills, discussion papers and policy briefs were presented to public bodies. Furthermore, seven community scorecards/assessment mechanisms were developed under various projects to strengthen transparency and accountability. In this regard, Establishment of citizen scorecards at twoTehsil Municipal Administrations (TMAs) in Lower Dir by Association for Behavior and Knowledge Transformation's (ABKT), is particularly noteworthy. BUILDING INSTITUTIONS For civic engagement to be effective, civil society groups need to be well-respected.To foster a reputation for integrity, these groups should be transparent and accountable.These qualities depend on an organization's ability to manage its internal operations professionally, consistent with internationally-accepted standards.The USAID Citizens'Voice Project enhanced the organizational capacity of civil society actors through organizational development and targeted trainings.The project funded partner organizations all across the country for enhancing engagement of citizens at the constituency, district, tehsil and grassroots levels as the citizens' participation in local level initiatives is critical to ensuring responsive public institutions and officials. Institution building is aimed to build capacities of civil society organizations so that they can strengthen citizens' voice and enable them to hold public institutions accountable. Under the Citizens'Voice Project, civil society organizations have trained citizens to oversee the performance of public institutions by taking actions to oversee the effectiveness of institutional accountability mechanisms through filing RTI requests. Similarly, the public officials and elected representatives were also trained to enhance their capacities for enforcing the existing laws, rules and mechanisms that are imperative for ensuring transparency and accountability. In total, the USAID Citizens‘Voice Project managed to train 20,576 citizens to get acquainted with oversight/accountability mechanisms, with a special focus on the implementation of RTI laws. Moreover, the capacity of 783 public officials and elected representatives was enhanced across Pakistan to enable Partner organizations’ staff attending PMP training them to improve their performance and efficiency for better Under a grant from USAID Citizens‘Voice Project for ‗Strengthening Investigative Journalism through RTI‘ project, CPDI sensitized and trained 46 journalists to support investigative journalism in favor of citizens' rights to contribute to ongoing civil society advocacy for stronger freedom of information legislation. Using the RTI laws to obtain data, journalists reported investigative stories in health, education, and disability sectors, especially about the utilization of public funds.A total of 23 stories were published in leading newspapers while 40 journalists were facilitated in filling 1,839 RTI requests. Similarly, Human Resource Development Network (HRDN) advocated for institutional strengthening, transparency and effective service delivery by the Office of Ombudsman through stakeholder dialogues and capacity building initiatives in Islamabad under the ‗CitizensVoice for Effective Grievance Redress through the Offices of Ombudsmen‘ project. www.cvpa-tdea.org vii
- 16. ELECTION INFORMATION MANAGEMENT SYSTEM As a partof institutional capacity building and strength- ening the transparency of election process in Pakistan, USAID Citizens'Voice Project supportedTDEA's multi-donor funded observation of 2013 general elections. This observation was so far the largest exercise carried out under the banner of Free and Fair Election Network (FAFEN).Around 40,000 trained independent citizen observers were deployed across Pakistan for this purpose. The Election Information Management System (EIMS) aimed to increase public trust in the conduct and quality of elections through real-time election monitoring and information dissemination. An innovative and ambitious endeavor, it truly was the converging point of Free and Fair Election Network‘s (FAFEN) election observation and monitoring experience, gained over the years in other election monitoring programs. Detailed data for 272 constituencies of National Assembly and as many as 8500 polling stations were populated. viii www.cvpa-tdea.org FAFEN's election updates and analysis were covered by 76 newspapers, websites, blogs and online magazines - including The News, Dawn, HeraldTribune, Business Recorder, Pakistan Today, Dawn.com, Daily Dunya,The Nation and Pakistan Observer during the 2013 General Elections. FAFEN representatives were also invited to highly-rated talk shows on all major news channels listed above. The following system modules were incrementally developed indigenously to cater for the Pre-election Day and Post Election Day activities: a. Incident Reporting b. Press Release, Publications, Newsletters c. Election History d. e. Contact List f. GIS Management g. Election Day Call Center h. Election Day Reporting Sheets I. Election Day Results Management j. ECP Observer Accreditation Cards k. SST,MST observer Deployment l. Polling Station Marker m. APIs for different stakeholders n. ParallelVoteTabulation ELECTION DAY The EIMS was an important source of information dissemination on Election Day 2013 whereby; a. A total of 5,621 verification calls were initiated b. FAFEN Election Portal was heavily visited in May 2013.As many as 1,884,183 hits on the portal were recorded in May 2013, giving an average of 20,044 per day and 835 per hour. FUTURE STEPS The subsystems, data and experiences gained are now being used in other TDEA projects. For instance, the data generated by the system is currently being used for the geographical boundary mapping of the Citizens‘Voice Project, the SMS subsystem is being utilized by the Citizens‘ RESULTS b.Transparency through information c.Accountability for enforcement d. Responsiveness through corrective actions e. Improved quality of elections through greater electoral Transparency and accountability leading to increased Public trust f. Automated SMS & web-based reporting g. Geo-mapping Voice Project for the purpose of SMS communication with openparliament.pk TECHNOLOGY USED PHP,JAVA Script, JQuery, OpenLayers (JavaScript Library), Android App, Mapserver, OpenJump,Arc GIS, GDAL library, MySQL, Google Maps APIV3 RUN UPTOTHE ELECTIONS: a. A total of 5,926 violations were reported, out of which 2,886 were reported through the SMS subsystems b. c. 65,018 polling stations of 254 constituencies manually entered in the database d. 42 election-related publications e. administration f. g. h. 9,160 polling stations selected as sample for ParallelVoteTabulation (PVT)
- 17. GRANTS MANAGEMENT INFORMATION SYSTEM (GMIS) applications; review,shortlisting and award of grants; monitoring and evaluation of project activities to final close out, the system facilitates each and every step of the grants management process. Potential applicants are able to upload all credentials, documents and annexures required for submission of their applications within the given deadline.A clearly visible countdown timer serves as a reminder of the Some of key highlights are: a. Five cycles initialized b. Online facing since November 2011 c. 2,423 applications received and assessments conducted d. 70 grants processed e. 5,000 active users throughout Pakistan application submission deadline. Once submitted, GMIS enables applicants to track the status of their applications online.The system also sends them emails f. g. Up to 400 GB of storage space utilized Up to 5.5 million records of data populated Effective and efficient utilization of modern knowledge is at the core of USAID Citizens‘Voice Project.A fully automated online system was developed to manage life cycle of grants. In doing so, not only Citizens‘Voice Project staff but all other users have benefitted from using the system and learning from its features which have been designed keeping in view the global best practices in grant making. The system was initially developed with an aim to support grant making functions, monitoring and evaluation and has now morphed to include the projects‘ numerous auxiliary functions like HR and procurement. Grants Management Information System (GMIS), integral to the grants making and the monitoring life cycle, is the technical workhorse of the USAID Citizens‘Voice Project. Indigenously produced, this online system is user driven, transparent and multi-rolled. It provides a complete 360- degree snapshot of the project. It serves as a core communication interface between USAID, Citizens'Voice Project, implementing partners and technical and project management personnel. From annou- ncement of grants cycles to easy submission of grant and text messages at every stage of the application review process in order to keep them informed. Meanwhile, management personnel can start processing the applications online as per pre-defined criteria. Application evaluation process entails several steps at different levels from the initial Completion Check to theTechnical Review, Grants Management Committee Review, Project Steering Committee Review and finally, USAID Review and Approval and award of grant. Through role-based access as well as activity logs, GMIS is able to maintain integrity and transparency of the system. The following system modules were incrementally developed to cater for the entire life cycle of the grants: a. RFA Announcement & Cycle Opening b. Application deadline and System Lock Down c. Desk Review and Assessment d. Management Decision Support System & Analysis e. Milestones and Grantee Activities f. Monitoring and Evaluation g. Integrated Live Support System h. Integrated SMS and Emails Subsystem I. Role BasedView j. AuditTrails The project has successfully harnessed the system to leverage business advantage.Almost all of the operational functions are handled by the system. FUTURE STEPS The GMIS is a unique system geared towards handling monitoring. For similar projects, this can be a drop in replacement with few customizations, if required.The system is scalable with zero vendor lock-in, free of cost, indigenously built and with technical support readily available in the market. TECHNOLOGY USED GMIS is a layered and modular platform, technically referred to as a LAMP stack and includes the following building blocks: PHP,JAVA Script, JQuery and MySQL In essence, GMIS is a complete environment enabling donors, Citizens'Voice Project staff and implementing partners to view the entire grant award and management process online through basic, advanced and auxiliary tools. It is an innovative online tool which will act as a flag-bearer of effective management, accurate information and transparency in all projects and has great applicability for the Development Sector in Pakistan and abroad. ix www.cvpa-tdea.org
- 18. FAT IMPROVINGWATER RIGHTS April 2012to July 2013 Total Funds Disbursed: PKR 42.05 Million Gilgit Baltistan Awaz Foundation Pakistan Centre for Development Services, Multan and Bahawalpur DAMAAN - DevelopmentThrough Awareness and Motivation Khanewal,Vehari and Lodhran KP Governance Institutes Network International Faisalabad, Gujaranwala and Sargodha AJK Kashmir Participatory Efforts for Healthy Environment Sukkur A Sargodha Gujaranwala Punjab Khanewal Faisalabad Multan Vehari Balochistan Lodhran Bahawalpur Sukkur Sindh
- 19. 1 OBJECTIVES Strengthened citizens‟ voicethrough, among others, oversight of public bodies that leads to policy reform or innovative approaches to irrigation system management and improved implementation of water related rights and entitlements Strengthening the voice of community organizations, farmer groups and water users‘ groups to advocate for full implementation of water rights/ entitlements and enforcement of equitable distribution of water Promotion of informed public dialogue around the policies and challenges being faced in implementing water rights and reforming water distribution systems and management in order to make it more efficient and equitable Development of a farmers' Charter of Demands prepared in consultation with community organizations, large and small farmer groups as well as provincial and district level irrigation and agricultural departments Organization of stakeholder consultations with the aim of building alliances for public private partnership in the water sector leading to innovative, more efficient and sustainable water use and management mechanisms Advocacy at the provincial levels for policy change, especially with the aim of promoting public private partnerships to maintain water use and distribution system integrity, encourage investment, improve efficiency and ensure accountability Oversight of relevant public bodies to identify strengths, weaknesses and challenges to inform public discourse and provide appropriate feedback into the policy making, implementation or regulatory processes as it relates to water use and management Identification and advocacy for forums whereby citizens, civil society groups and related private organizations/ companies could participate in and contribute to the policy making and regulatory processes as it relates to water use and management Participation in the policy making, public hearings and regulatory proceedings organized by relevant bodies to convey citizens' voice and demands, as articulated through evidence-based and participatory methods as it relates to water use and management Undertake actionable research to identify issues and give recommendations for policy change pertaining to water rights and efficient management of water distribution system. 2 Civil Society-Government connections, or linkages between and among government and non- government actors for improved accountability in relation to implementation of water rights/ entitlements and water distribution systems in the districts Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about inadequate policies, inefficiencies, consumer/farmer complaints or corruption in the water sector Establish linkages/ partnerships among large and small farmer groups, companies and provincial/ district level irrigation and agricultural departments to pave the way for public private partnerships in water sector leading to more efficient management and use of water Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. committees of provincial assemblies on irrigation and agriculture) and/or other institutions meant for accountability (e.g. provincial Ombudsmen) as it relates to water Establish partnership/ linkages with relevant government departments (e.g. Departments of irrigation and agriculture) for setting up appropriate forums where citizens, farmers groups, civil society groups, private sector and other relevant stakeholders could ask questions, seek answers, raise concerns about performance and suggest reforms Develop monitoring mechanisms to highlight good performance (and support it) vis-à-vis bad performance; and demand accountability in order to improve water rights and pave the way for reforming the sector.
- 20. PROJECTTITLE PARTNERORGANIZATION Peoples' Awareness DistrictWaterCharter Water Entitlement 1 Fact Sheets IMPROVINGWATER RIGHTS OF RURAL COMMUNITIES IN MULTANAND BAHAWALPUR A view of crops in extensively irrigated district of Punjab PROJECT BRIEF AND OVERALL PROGRESS Awaz Foundation Pakistan, Centre for Development Services (AWAZ-CDS) www.awazcds.org.pk ALLOCATED FUNDS (IN PKR) 10.0m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Punjab Multan and Bahawalpur OBJECTIVES To strengthen citizens' voice through oversight of public bodies that leads to policy reform in irrigation system management and improves implementation of water-related rights and entitlements To develop and strengthen public- private connections/linkages for improved accountability in relation to implementation of water rights/entitlements and water distribution systems in the districts. The ‗Improving Water Rights of Rural Communities‘ project was implemented in Southern Punjab's largely province to realize water entitlements/rights of of 20 local activists. rural communities with a sharp focus on target AWAZ-CDS conducted capacity building exercises officials, local decision-makers, media, civil society society and politicians participated. agrarian districts of Multan and Bahawalpur.The project is unique in its approach as it worked with districts.The mapping generated a list of available with advocacy strategy.The local chapters of PARCs Based on their recommendations, a Farmers' Charter of Demands was developed and presented to the the weakest and the most vulnerable segment of the population associated with agriculture in Pakistan i.e. the lower riparian small farmers in extensively among public bodies and private actors who could started campaigns and formed the District Water Rights be engaged to bring lasting change (reforms) in Committees (DWRCs). Citizens' campaign for water water resource management. rights was led by local PARC chapters. For this purpose, irrigated districts. Based on this exercise, already established Peoples' strong public engagement was ensured through tehsil AWAZ-CDS carried out a comprehensive mapping Awareness and Rights Committees (PARCs) were of the organizations/institutes working across the level farmers' forums in each tehsil of Multan and Bahawalpur, in which tail-end farmers, government HIGHLIGHTS 11and Rights Committees 1,422Citizens Engaged in Rights Campaign 2Rights Committees Farmers‘1of Demand 11Boards Advocacy Policy Strategy 9 02 www.cvpa-tdea.org
- 21. AWAZ-CDS RESEARCH / SITUATIONALANALYSIS At the onset of the project,AWAZ-CDS carried out a comprehensive mapping of the organizations/institutes as well as the efforts made across the Punjab province to realize water entitlements/rights of rural communities with a sharp focus on the target districts. The mapping report was helpful in generating a list of available resources and identifying key stakeholders among public bodies and private actors who can be engaged to bring lasting change and reforms in water resource management.The groups included water users' associations, farmers' groups/associations, relevant media personnel, Civil Society Organizations (CSOs), water rights associations, relevant policymakers and private sector organizations etc. ROLE OF CITIZEN GROUPS Two DWRCs consisting of 15 members (each) and 11 PARCs with 20-25 members (each) were formed.The members belonged to Community Based Organizations (CBOs), bar associations and trade unions.These groups were trained for raising awareness on water rights. Citizen rights campaigns were carried out in both the districts with the help of PARCs whereby 11 tehsil level forums were organized with more than 1,000 male and 372 female farmers.This campaign was aimed at making citizens realize their water ownership rights to ensure equity of distribution, legitimate water sales, reduce deficit and ADVOCACY AND ENGAGEMENT Citizens, members of CBOs, CSOs and professional associations were engaged through skill building that helped them to identify existing issues in the water services sector and advocate for improvements in the same.A total of 11 meetings were held with with PARCs (five in Bahawalpur and six in Multan) in this regard. Furthermore, the Irrigation Department was engaged in 11 formal and 99 informal meetings with PARC members to implement the Canal and Drainage (Punjab Amendment) Act 1975, install water measur- ement gauges to ensure equitable and transparent water distribution which can promote equity as well as sustainability, and develop and implement a mechanism for the joint monitoring of water measurement gauges by private and public stakeholders. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The irrigation system in Pakistan is supply-oriented and distributary outlets are designed to discharge a fixed supply of water when the distributary is running.A transparent and enforceable governance system of water entitlements and rights is critical to ensure efficient water usage. In this regard, apart from enhancing the capacity of farmers to organize and make demands collectively, the project has facilitated the development of operational linkages between groups of farmers with the Irrigation Department.The traditional patronage mechanisms that breed on the citizen-state disconnect have been replaced by a more robust mechanism.AWAZ-CDS formally furnished recommendations for policy and legislative reforms to the Government of Punjab to enable equitable distribution of irrigation waters, thereby ensuring greater yields. Furthermore, the project effectively facilitated the development of formal mechanisms to connect farmers with the Irrigation Department.The consensus between representatives from various bodies (private and public) and farmer groups over improvements in water management and distribution provides a roadmap for future reforms. DELIVERABLES/OUTPUTS Activate already existing institutions/groups undertaking efforts for the realization of water rights 11 PARCs formed Policy advocacy strategy for realization of water rights and entitlements Citizens' Rights Campaign engaging 1,422 community members Farmers' Charter of Demands 2 DWRCs formed Linkages of PARCs and DWRCs with government line departments and private actors 11 water entitlement boards at tehsil level - 6 in Multan and 5 in Bahawalpur AWAZ-CDS used its already established networks through tehsil level PARCs‘ which are functional across 53 tehsils of Southern Punjab. During this Project, AWAZ-CDS established 2 more networks (DWRCs and a PWRC) to bring together local and national civil issues of mutual concerns. In addition, resource and their linkages with public society groups including media, lawyers post-project sustainability is ensured as sector duty-bearers will be an asset for associations, private businesses and these water rights committees will other water sector initiatives in the CBOs on a common platform in continue their efforts in collaboration target districts. Finally, the project also order to discuss, debate and work on with AWAZ-CDS, government and non- developed the capacity of AWAZ-CDS options to address the challenges and government actors.This trained human as an organization and helped its staff in understanding efficient ways of bringing lasting changes in the lives of marginalized communities of Southern Punjab.The project is replicable in rural Punjab and Sindh: both regions have predominantly agrarian economies. www.cvpa-tdea.org 03
- 22. PROJECTTITLE PARTNERORGANIZATION A PROJECT FORMATERIALIZING WATER RIGHTS AND ENTITLEMENTS A farmer standing near a well which is used for irrigation of local crops of area PROJECT BRIEF AND OVERALL PROGRESS DevelopmentThrough Awareness and Motivation (DAMAAN) www.damaan.org.pk ALLOCATED FUNDS (IN PKR) 10.1m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Punjab Khanewal,Vehari, and Lodhran OBJECTIVES Strengthened citizens' voice through, among others, oversight of public bodies that leads to policy reform or innovative approaches to irrigation system management and improved implementation of water-related rights and entitlements. DAMAAN implemented its project,―Transforming the The target area was also among the top listed food Sustainable Agriculture Action Group (SAAG), management and improved implementation of water Thinking-A Project for Materializing Water Rights deficient areas of Pakistan.The project aimed to Pakistan Kissan Ittehad PKI, and Small Farmers related rights and entitlements. Finally, increased and Entitlements‖ in three districts of South Punjab strengthen citizens' voice through oversight of (District Khanewal, DistrictVehari, and District public bodies that leads to policy reforms or Lodhran) for a period of one year.The selection of innovative approaches to irrigation system manage- the target area was based on the high dependency of ment and improved implementation of water related its population on agriculture as a source of livelihood. rights and entitlements. Moreover, feudal system was still strongly rooted in The project developed and disseminated IEC materials, the target area and there was a need for improving developed a policy proposal and organized interactive Network (SFN)) to work as peer educators on water rights and entitlements. It also established networks and alliances at the district and central levels. These activities have increased the capacities of CSOs, SAAG, and PKI to lead advocacy campaigns (directed at government institutions) on policy participation of CSOs in the events organized by DAMAAN and its partner networks (SAAG, and PKI) helped in bringing clarity about water rights and entitlements and resulted in the development of a framework for policy advocacy at the governmental level. the equity of water distribution and entitlements. workshops for CSOs (in collaboration with reform pertaining to irrigation system HIGHLIGHTS Increased Capacity of CSOs Irrigation System Management Reform Policy Recommendations and Approaches Improved Complaint Mechanism System Water Rights Network Increased Awareness about Rights in Farmers Increased Responsiveness of Irrigation 04 www.cvpa-tdea.org
- 23. DAMAN RESEARCH / SITUATIONALANALYSIS The project kicked off by reviewing a number of research papers on colonial law and contemporary water issues, irrigation inequalities, performance of irrigation system etc. An event was organized in Khanewal on WorldWaterWeek to review the issues and flaws in existing policies. On the basis of research findings, the team started preparing a policy proposal.Various case studies were analyzed on issues related to water theft, rotation disputes, corruption and rigid management system laws.The baseline study covered all issues encountered by farmers regarding irrigation water and focused on the existing laws and policies which were troublesome for farmers.The research findings prompted certain amendments in existing policies. ROLE OF CITIZEN GROUPS The project increased the capacity of CSOs in addition to the activation and training of SAAG, and PKI to lead the advocacy campaign.The aim of this advocacy campaign was to achieve policy reforms in irrigation system management and improved implementation of water related rights and entitlements. A policy draft related to water rights, entitlements and ensuring water regulations and accountability was developed by CSOs, SAAG, and PKI. This was achieved through in-depth analysis of existing policies and practices. ADVOCACY AND ENGAGEMENT DAMAAN sensitized and mobilized citizens to join the policy advocacy process through walks, rallies and other public events.Two walks were organized in urban centers and two district level policy dialogues were organized inVehari and Lodhran to share a policy proposal draft and to have an open discussion on irrigation laws and policies. Four public officials spent a full day with the participants and explained the workings of the divisional irrigation system.The debate between CSOs, SAAG and irrigation officials‘ got heated on many occasion but at the end the government officer assured of his complete cooperation for CSOs and SAAG appreciated their stance. FUTURE OUTLOOK (Replicability and Sustainability) Three district level water rights networks will continue working for include power outages, wheat networks have been established.The farmers‘ water rights.The network procurement and spurious pesticide purpose of these networks was to members are organizing their etc.The network is not only an build a relationship between people, meetings at different Venues in the organizing body but is also RESULTS ACHIEVED The most common violations of water distribution results from the lack of oversight by public sector officials and unfair manipulation of irrigation time to benefit influential stakeholders.A lack of institutional approach and near absence of information exchange among small water users results in inefficient watering of crops in an environment where farmers are not accustomed to borrow or lend water in accordance with their needs. In this sense, the project has facilitated the awareness rasing efforts for small- scale farmers and built their capacities to effectively lobby and advocate for policy reforms to improve the implementation of water-related rights and entitlements.The project has established farmers' groups and capacitated CSOs to strengthen the voice of farmers. Furthermore, CSOs and farmers' groups have also been engaged directly with duty bearers to recommend policy reforms in the irrigation sector.These engagements are likely to transform the relationship between public institutions and irrigation system users to meet local demands and ensure improved water distribution. The participation of citizen groups in water rights and entitlements has increased significantly over the course of the project to ensure that duty-bearers are held accountable by the farmers. DELIVERABLES/OUTPUTS Increased capacity of CSOs, SAAG and PKI to develop and lead advocacy with government institutions on policy reforms in irrigation system management and improved implementation of water related rights and entitlements Engagement between farmers‘ representatives, CSOs, NGOs and networks Improved policy recommendations and approaches related to water rights and entitlements ensuring improved water regulations and accountability developed by the water rights network/ alliance Increased participation of CSOs, SAAG and PKI in water rights and entitlements to develop a policy framework and facilitate advocacy at district and provincial levels Complaint mechanism system improved; number of resolved complaints increased Water rights networks have been established to ensure project sustainability has been also developed to connect the farmer community with government officials. communities and officials so that once target districts and discussing Issues strengthening social relations among the project is completed, these beyond water rights.These issues the communities. A web based blog www.cvpa-tdea.org 05
- 24. PROJECTTITLE PARTNERORGANIZATION Baseline District 1 DistrictTraining 1 IMPROVINGWATERRIGHTS IN CENTRAL PUNJAB GINI’s focal person talking about the concerns of farmer to ensure participation from farmers PROJECT BRIEF AND OVERALL PROGRESS Governance Institutes Network International (GINI) www.giniweb.net ALLOCATED FUNDS (IN PKR) 11.28m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Punjab Faisalabad, Gujaranwala and Sargodha OBJECTIVES Strengthened citizen voice through oversight of public bodies that facilitate policy reform Government-civil society linkages to enhance accountability The ‗Improving Water Rights in Central Punjab‘ project the policy environment, assess efforts similar to the proposed project and strengthen the oversight of relevant public bodies by identifying strengths and process, GINI facilitated the participation of farmers identified through research.A benchmark study associations, civil society and media representatives in was conducted that served to evaluate outcomes the special regulation program for allocating seasonal and progress along with enhancing the accountability management and distribution. In this regard, GINI weaknesses and proposing responsive policies. canal distribution frameworks by the Punjab Irrigation of government performance in the delivery of water facilitated the establishment of linkages between Subsequently, district roundtables served as a platform Department. rights and its efficient and equitable use, management government and non-governmental stakeholders to for research findings and recommendations, as well as ensure program delivery (based on empirical evidence) a forum to develop a Charter of Demands in and voiced the concerns of disadvantaged groups, collaboration with relevant government and non- particularly women. governmental actors. The organization also conducted a broad-based awareness raising campaign to create public pressure for implementation of decisions made at district roundtables and the policy engagement workshop, and distribution. Furthermore, GINI conducted a baseline study to map To enhance transparency and accountability of the as well as to create awareness of key water issues HIGHLIGHTS 1Study 3Roundtables Policy Engagement Workshop 3Workshops Provincial Training Workshop 1Charter 1of Demand Network Formed 06 www.cvpa-tdea.org
- 25. GINI that is likelyto sustain in future. RESEARCH / SITUATIONAL ANALYSIS GINI conducted a baseline study for the assessment of current water entitlements in the targeted districts (particularly for disadvantaged groups such as women).The study also provided an overview of the policy and institutional environment, including an assessment of current efforts similar to the proposed project.This study identified demand-side problems faced by users of the irrigation system through a survey of the target districts (Faisalabad, Sargodha and Gujranwala).The total sample size was 600 respondents (200 respondents from each district). GINl also conducted ten Key Informant Interviews (KIIs) with supply-side government stakeholders to identify (supply-side) factors that cause and/or worsen demand-side problems. ROLE OF CITIZEN GROUPS GINI was able to establish a network of over 285 entities in Faisalabad, Gujranwala and Sargodha through community mobilization and Focus Group Discussions (FGDs).The network was termed as the Punjab Water Network (PWN) and its members were tied up with the common objective of improving the economic status of farmers by ensuring equitable and uninterrupted water supply as per their crop needs. GINI also established district network desks which provided facilities voluntarily to the Network members.An eight-point Charter of Demands with inputs from all stakeholders was developed and this was the first time ever when farmers had a chance to prepare and present their demands directly to the duty bearers. ADVOCACY AND ENGAGEMENT An awareness campaign targeting citizens was executed through print and electronic media, while district roundtables were organized in all targeted districts with around 80 participants in each.The participants included farmers, members of CSOs, CBOs, officials of irrigation department,AreaWater Board (AWB), media personnel, representatives of political parties and parliamentarians.Three district level trainings- one each in Faisalabad, Gujranwala and Sargodha were conducted with around 50 participants (in each training). Further, one provincial policy engagement workshop was organized that was attended by 80 people from diverse backgrounds. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED A transparent and enforceable governance system of water rights and entitlements is critical to ensuring resourceful usage of water.The irrigation system in Pakistan remains highly inefficient and inequitable, threatening its agriculture-dependent economy.There is no formal definition and enforcement of water rights, due to which it is crucial to strengthen the voice of citizens to ensure delivery of these rights and improve efficiency and equity in water distribution. By taking a collaborative approach, the project facilitated the direct engagement of farmers with duty bearers and paved the way for policy reforms in the irrigation sector. Besides enhancing the capacity of farmers, the project activities established an institutionalized mechanism for increased participation of farmers in policy issues.The establishment of citizen groups is likely to develop strong linkages between farmers and the irrigation department, allowing the former to aggregate, articulate and raise their demands with the latter in a proactive manner. Besides formally presenting a Charter of Demands for equitable distribution of water, the project promoted innovative water management practices to ensure greater yields. The participatory role of the community is expected to improve the responsiveness of the Irrigation Department, besides increasing public accountability and equitable distribution of water in the longer run. DELIVERABLES/OUTPUTS One baseline study on water rights in Central Punjab District roundtables to discuss research findings to agree on policy actions needed at the local level One Policy EngagementWorkshop 3 district level training workshops One provincial level training workshop Awareness raising through electronic and print media Benchmark study to highlight improvements in the efficiency and equity of water use and management Community mobilization resulted in intervention. Moreover,FGDs for The establishment of PWN that can retain such group to resolve relevant public officials/institution developing a sense of ownership and creating awareness on rights and has representation of over 285 water distribution disputes in future. in an effective manner. belonging among citizens along with increased involvement and ownership of local Communities- both will be responsibilities equipped farmers, CSOs and other rights and duty-bearers with the knowledge entities from Faisalabad, Gujranwala Finally, the training component built and Sargodha, will also contribute the capacities of communities, NGOs to project sustainability.The trained and CBOs which will help them in crucial for the replicability of this duty-bearers and rights-holders the future to raise demands with www.cvpa-tdea.org 07
- 26. PARTNERORGANIZATION PROJECTTITLE Lobbying Farmers‘ OrganizationsTraining Sessions 4 1 CAPACITY BUILDING OF FARMERS‟ ORGANIZATIONS FOR EFFECTIVE AND EFFICIENT ADVOCACY FOR WATER RIGHTS IN SINDH A facilitator conducting an capacity building advocacy session for farmers about water rights PROJECT BRIEF AND OVERALL PROGRESS Participatory Efforts for Healthy Environment (PEHE) www.pehesindh.org ALLOCATED FUNDS (IN PKR) 10.67m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Sindh Sukkur OBJECTIVES To mobilize all stakeholders such as Area Water Boards (AWBs), Farmers‟ Organizations (FOs),Water Course Associations (WCAs) and Irrigation Department for water rights on 23 minors/distributaries of Ghotki Feeder Canal in Sukkur District Capacity-building of Farmer Organizations in Sukkur To advocate for water gauges of irrigation water at minor and water course levels on 23 minors/distributaries of Ghotki Feeder Canal in Sukkur. The ‗Capacity Building of Farmers Organization for Effective and Efficient Advocacy for Water Rights in Sindh‘ project was implemented in Sukkur for achieving set goals and enabling farmers‘ organizations to acquire water rights for farmers. All stakeholders (AWB, FOs, WCAs and Irrigation and Revenue Departments) on 23 minors/ distributaries of Ghotki Feeder Canal and AWB in District Sukkur were mobilized to work together for the water rights of farmers. Capacity and skills of 23 FOs of Ghotki Feeder Canal in Sukkur were enhanced on organizational management, financial management, on farm water management and advocacy, lobbying and leadership in one year. Moreover, advocacy campaigns for the water gauges on 23 distrib- utaries of Ghotki Feeder Canal in Sukkur District were launched during the year. Finally, the financial capacities of 23 FOs were enhanced to collect irrigation revenue. HIGHLIGHTS 7exercises 23Capacitated 2 Distribution of IEC Materials Quarterly Meetings with Irrigation Department Advocacy Irrigation Services ExposureVisit of FO Representatives 08 www.cvpa-tdea.org
- 27. PEHE RESEARCH / SITUATIONALANALYSIS A baseline survey was conducted by PEHE which focused on minors, water courses and problems associated with irrigation such as legal water entitlements and actual (water) discharge of each minor and water course.The survey focused on the role of FOs,WCAs, Irrigation Department, Sindh Irrigation and Drainage Authority (SIDA) and Ghotki Feeder Canal AWB.An important purpose of the survey was to assess and evaluate the roles, capacities and strengths of FOs in resolving identified issues and meeting the objectives assigned to them.All project activities (especially advocacy, lobbying and awareness raising) under all objectives were designed and executed on the basis of the findings of the survey. ROLE OF CITIZEN GROUPS Citizen groups remained at the forefront of all project activities. The same FOs which were unable to function effectively in the past were trained through various capacity building sessions during this intervention: this had a positive impact in improving their overall functioning.Another value added by the project was the component of advocacy and lobbying whereby it transformed FOs from a dormant and redundant body into proactive, capacitated, sensitized and organized voice of the farming communities. ADVOCACY AND ENGAGEMENT During the year,the project mobilized all stakeholders including members of the AWB,FOs and water course associations, for water rights on 23 minors of Ghotki Feeder in Sukkur District. It also conducted six monthly meetings with these stakeholders and organized four awareness sessions on water shortage. RESULTS ACHIEVED Unlike other provinces of Pakistan, especially Punjab and Khyber Pakhtunkhwa, Sindh gets an average of less than five inches of rain every year; moreover, irrigation from other sources such as hill torrents and natural lakes is also negligible. Up until now, farmers in the area were largely unaware of their rights to equitable water distribution and lacked formal institutions which could help them in raising their demands with duty bearers in a collective manner. Besides enhancing the knowledge and building the capacity of farmers, the project has been facilitated mobilizing local communities to advocate for equitable water distribution. In addition, the project has also established a formal mechanism for farmers to aggregate their demands and build pressure on authorities to redress their grievances.The project activities have also transformed relationships between citizens (FOs) and public officials for improved service delivery in the irrigation sector and paved the way for a sustainable and workable connection between citizens and state institutions- allowing the latter to make informed decisions based on public demands. DELIVERABLES/OUTPUTS Advocacy campaign for water gauges on 23 minors of Ghotki Feeder Canal in Sukkur Increased financial capacities of 23 FOs by enhancing their capacities to collect abyana (irrigation revenue) Capacity building of 23 FOs in organizational, financial and on farm water management and advocacy 7 lobbying exercises in Sukkur Training sessions for 50 participants from 23 FOs involved in organizational matters One exposure visit for 50 participants from 23 FOs to the FOs of the other AWBs Advocacy for water gauges of irrigation water at minor and water course level Distributed 1,000 brochures/banners/pamphlets for all 23 minors regarding water entitlements and actual discharges, cultivable area and number of water courses 4 quarterly meetings of farmers with irrigation departments and AWBs on water entitlements and discharge gaps 8 advocacy sessions with farmers about water losses at minor and water course levels 8 awareness and advocacy sessions/meetings on water losses FUTURE OUTLOOK (Replicability and Sustainability) The most important task of this their enhanced knowledge to out annual, seasonal and routine future. Legally, FOs have to provide for intervention was to obtain a reliable overcome water losses and water maintenance of the channels, which the organization and management of water supply (instead of getting more disputes will continue beyond the includes regular de-silting, repair of the distributary/minor with the help water).This required an efficient flow intervention. Furthermore, for the hydraulic and non-hydraulic structures, of the AWB.In this regard, for the first embankment and weed clearance-steps time, FOs have made AWB responsible year. The formulation of FOs and have been made responsible to carry that will result in replicable benefits in for the same. www.cvpa-tdea.org 09
- 28. FAT ENERGY SECTOR REFORMS April2012 to May 2014 Total Funds Disbursed: PKR 86.76 Million Gilgit Baltistan Semiotics Consultants (Private) Limited Nationwide Ghizer Gilgit Skardu Azad Jammu and Kashmir Rural Support Program Muzaffarabad Mirpur and Bimber Global Prosperity Network Muzaffarabad Peshawar KP Mardan Muzaffarabad Hattian People Empowerment and Consulting Enterprises (PEACE) Mardan Nationwide Islamabad AJK Kashmir Public Welfare Organization Lodhran Research Institute of Natural Resources of Pakistan (RINP) Lahore Nationwide A Rawalpindi Mirpur Bimber Gujaranwala Punjab Lodhran Lahore Balochistan Khairpur Sindh Consumer Rights Commission of Pakistan Nationwide Strengthening Participatory Organization Muzaffarabad and Hattian Sustainable Solutions Private Limited Gilgit Ghizer and Skardu Techno Green Associates Gujaranwala The Network for Consumer Protection in Pakistan Islamabad Rawalpindi and Peshawar YoungWelfare Society Khairpur
- 29. OBJECTIVES 1 Strengthen citizens‟ voicethrough, among others, oversight of public bodies and/or advocacy for policy reforms and improved public service delivery in the energy sector. Advocate for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making and regulatory processes Participate in the policy making, public hearings and regulatory proceedings organized by the relevant bodies to convey citizens‘ voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the policies (in relation to aspects like availability, access, quality, equity, regulation, priorities) and challenges being faced in reforming and improving the performance of energy sector (e.g. electricity, gas, renewables etc.) Campaigns for energy conservation and specific energy sector reforms on the basis of demands articulated through a broad-based consultative process involving various stakeholders Oversight of relevant public bodies (e.g. PEPCO, DISCOs,WAPDA etc.) to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation of regulatory processes. 2 Civil Society-Government Partnership, or linkages, between and among Government and non-Government actors for improved accountability in the energy sector. Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about inadequate policies, inefficiencies, consumer complaints or corruption in the energy sector Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Parliamentary Committees of Senate or National Assembly on Water and Power or on Petroleum), regulatory bodies like the National Electric Power Regulatory Authority (NEPRA), the Oil & Gas Regulatory Authority (OGRA) etc. and/or other institutions meant for accountability (e.g. Federal Ombudsman) Establish partnership/ linkages with relevant public bodies (e.g. Ministry of Water and Power; Ministry of Petroleum, OGDC,WAPDA, PEPCO, DISCOs etc.) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms Engage with energy service providers to ensure equitable service delivery and curb line losses attributable to theft.
- 30. PROJECTTITLE PARTNERORGANIZATION the complaint system,citizens' voice for policy reforms and 512 were addressed through 24-hour help desks Around 474 citizens took part in energy conferences, 71 participants attended meetings with Members of The project activities directly benefitted around 4,612 three targeted districts of AJK. Legislative Assembly (ML As) in districts Bhimber and By carrying out various activities, public participation and engagement in energy related policies and delivery improved.Approximately 1,560 complaints 6 Public Awareness REFORMING ENERGY SECTOR THROUGH A PARTICIPATORYAND INTEGRATED IEC CAMPAIGN Local community highlighting issues of energy management in a social mobilizing activity PROJECT BRIEF AND OVERALL PROGRESS Azad Jammu and Kashmir Rural Support Program (AJKRSP) www.ajkrsp.org.pk ALLOCATED FUNDS (IN PKR) 6.24m DURATION 18 MonthsDecember 28, 2012 to June 30, 2014 GEOGRAPHICAL AREA AJK Muzaffarabad, Mirpur and Bimber OBJECTIVES To mobilize the citizen to participate in decision-making processes on energy sector issues in AJK To advocate with government departments to prepare and implement transparent load management plans; To form Citizens' Electricity Forums to engage authorities on a range of consumer concerns To advocate for a people-centric energy policy for the region To inform and sensitize the public about existing complaint redress mechanisms and key issues of energy sector The project was launched by organizing inception citizens whereas the spectrum of indirect beneficiaries As many as 15,000 citizens were informed (through the Mirpur; and 85 meetings were held with local workshops at the divisional level. Moreover, six incorporated the whole population of the three project's IEC campaign, FM radio, and banners) about stakeholder dialogues were conducted at the district targeted districts. electricity management. level, 65 Citizens' Electricity Forums (CEFs) were in the energy sector, roles and responsibilities of formed at the UC level, three consultative workshops distribution companies and energy producers, and the were organized, three energy conferences were carried need for proactive disclosure of revised/new tariff out and three meetings with policymakers and schedules. legislators were arranged.The project team also related to the electricity department were lodged disseminated and displayed IEC material in project areas, including banners and posters at prominent locations. HIGHLIGHTS Stakeholder Dialogues 65 Consultative 10 3with 1,800Radio Programs 42Forums Workshops Messages Legislators Broadcasted Campaigns 12 www.cvpa-tdea.org
- 31. AJKRSP RESEARCH / SITUATIONALANALYSIS AJK requires around 400 MW of electricity but is generating only 37.65 MW,which illustrates the wide gap between energy supply and demand.The people of AJK experience prolonged power outages, which usually result in street protests. ROLE OF CITIZEN GROUPS Citizens were engaged to highlight the significance of the project in the emerging scenario of the energy crisis in AJK. CEFs were formed in three targeted districts to encourage community participation in local governance.These forums engaged authorities on a range of consumer concerns, including on complaint redress procedures within the AJK electricity department. Consultative workshops were held to advocate for a people- centric energy policy while stakeholder dialogues were conducted to mobilize the local community to participate in decision-making processes on energy related issues pertaining to production, distribution and management.The formation of CEFs was carried out in 65 targeted UCs and the members of local support organizations, CBOs and CSOs actively participated in these meetings.The participation of at least one official of the Electricity Department of AJK was ensured in these community dialogues.The participants were educated about the themes and overall objectives of the project.The project team also delivered detailed sessions by highlighting the need for citizens' participation in decision-making processes on electricity related issues. ADVOCACY AND ENGAGEMENT The local community was mobilized to participate in decision-making processes on energy-related issues pertaining to production, distribution and management. Public officials and departments were engaged to prepare and implement transparent load management plans. Moreover, CEFs were formed to engage authorities on a range of consumer concerns, including complaint redress procedures. Citizens were sensitized about key issues of energy sector and existing complaint redress mechanisms. Public awareness campaigns were carried out with the help of radio and around 1,800 public messages were disseminated for the consumption of citizens. Similarly, three meetings were arranged with policymakers and legislators to lobby for policy reforms. FUTURE OUTLOOK (Replicability and Sustainability) AJKRSP followed a three-tier social levels which were well integrated implementation of its array of mobilization approach, wherein and coordinated with local support activities, the project required a community institutions were organized organizations.These institutional longer time frame.Also, as at three levels: 1) hamlet level 2) village arrangements gave a solid basis for Muzaffarabad district has a level and 3) union council level.As many sustainability of the project. mountainous topography,future RESULTS ACHIEVED AJKRSP has successfully facilitated the sensitization of citizens on electricity management, distribution and pricing in the target areas. Participatory dialogues, consultative workshops and conferences have developed strong and sustainable linkages between consumers and energy sector officials and proved instrumental in promoting a greater understanding of issues related to the energy sector among consumers.The establishment of citizens' forums has allowed citizens to institutionalize their voice so they can collectively raise their demands and have their grievances resolved in a timely and effective manner.The forums have also proactively highlighted the issues of energy management and successfully advocated for the preparation and implementation of a transparent load management plan in the region. In addition, the project activities have resulted in enhanced levels of community awareness on the role and responsibilities of distribution companies.The capacity building of citizens and increased level of collaboration between stakeholders is expected to foster partnerships and establish agencies to hold public institutions accountable.While policy changes cannot be achieved within a short span of time, the project has successfully paved the way for citizens' participatory role in the policymaking process.The long-term achievements of the project are likely to be visible in the form of an energy sector that is responsive towards citizens' demands and transparent in its functioning. DELIVERABLES/OUTPUTS 6 stakeholders' dialogues organized in Muzaffarabad, Bhimber & Mirpur 65 CEFs formed, one in each UC of the three target districts 3 consultative workshops organized in 3 targeted districts (one in each district) 3 district level conferences organized (attended by 403 male and 71 female participants) 3 meetings with legislators and policymakers highlight grassroot-level energy issues 1,800 short radio messages developed and broadcasted on a local radio channel 1,150 copies of IEC material printed and distributed 42 public awareness campaigns launched through media One closing workshop held One project completion report prepared according to the expected mobility costs. as 65 CEFs were formed at UC For smoother and more effective projects here should be budgeted www.cvpa-tdea.org 13
- 32. PARTNERORGANIZATION PROJECTTITLE evidence on planning,policy-making and regulatory regulation more transparent.The crisis in natural gas to undertake advocacy, lobbying and oversight of the Online Campaign Policy Briefs 5 Fact sheets 4 1 IMPROVING GAS SECTOR GOVERNANCETHROUGH EVIDENCE GENERATION AND PUBLIC PARTICIPATION Consumer Rights Commission of Pakistan (CRCP) www.crcp.org.pk ALLOCATED FUNDS (IN PKR) 5.97m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Nationwide OBJECTIVES To enhance capacities of CSOs by providing them independent evidence and sufficient information about the gas sector To better articulate citizens' demands in the decision-making process To make sector planning, regulation and operations more transparent and accountable Policy dialogue on improving gas sector governance PROJECT BRIEF AND OVERALL PROGRESS The aim of the project was to build the capacities of assessments of gas governance and to advocate for Provider Liaison Group for addressing the technical CSOs and citizens to oversee governance of the improvements in the sector. and managerial issues faced by the consumers.The natural gas sector and to play an active role in making interventions helped achieve vibrant, sensitized and the sector's operations, planning, policy making and capacitated CSOs with enhanced skills and capacity matters of the sector.The project also sensitized sector indicates the inability of the government to sector at national, provincial and local levels. handle the situation.Absence of citizens' proactive engagement with government is another key issue. parliamentarians in policy dialogues. Policy recommendations were also made through policy CRCP formed a project core group and advisory briefs. board to guide and support initiatives during the The project further established a Citizens' and Service HIGHLIGHTS 48 5 Policy Dialogues 4 Articles Published National Consultation Citizen and Gas Provider Liaison Group E-alerts 14 www.cvpa-tdea.org
- 33. CRCP RESEARCH / SITUATIONALANALYSIS CRCP employed a Natural Gas Governance Toolkit to analyze the state of gas governance in Pakistan.The natural gas sector was divided into three main areas; policy, regulatory and social/environmental frameworks.The processes included a study with the help of 33 priority indicators for good governance against established elements of quality services. Based on the analysis of 33 indicators, a research report was compiled for a holistic and in-depth understanding of the capacity, transparency, participation and accountability of all processes and actors in the natural gas sector. It also examined the role of policymakers, regulators, CSOs and donors with respect to the governance of natural gas sector. ROLE OF CITIZEN GROUPS A Project Core Group was formed comprising members of CSOs having diverse strengths, geographic spread, areas of interest and willingness to work for strengthening citizens' role in gas sector governance.The group was given strategic guidance and expertise to streamline gas sector related issues; moreover, their capacities with regard to socioeconomic and technical aspects of gas sector governance were enhanced.The capacity and understanding of the participating CSOs were strengthened for an active role in engagement with regulators, planners and policymakers.A Citizens' Operators Liaison Group was formed to promote effective participation of civil society and advocate transparency in the process and decision making of the natural gas sector.The latter was a volunteer group comprising regulators, representatives of distribution companies, consumer councils and CSOs. ADVOCACY AND ENGAGEMENT The project ensured citizens' engagement with service providers and parliamentarians through various meetings.The project developed five policy briefs. It organized five policy RESULTS ACHIEVED The perceived technical nature of the gas sector and lack of civil society's capacity has resulted in absence of citizens' voice, making gas operations, planning, policy and regulation opaque.Without citizens' engagement, there can be no transparency and accountability of public institutions' actions/inactions. Experience in developed countries suggests that active engagement of citizens through CSOs has helped to ensure sustained and affordable supply of energy; it has also resulted in equity of distribution, safety of distribution networks, and quality of supply.In Pakistan, CSOs are reasonably active in the electricity sector,but no organized effort has been made in the natural gas sector. The project interventions have focused on addressing an increasing need to build the capacity of CSOs to engage with policymakers, planners, regulators and service providers of natural gas so that citizens can raise their concerns and demands for transparency in a collective manner.The project activities have also facilitated in building the capacity of consumers to effectively advocate for energy reforms in the country.The long-term effects of the project are likely to attain improved governance, reflection of citizens' demands and increased public accountability in supply and distribution of gas in the country. DELIVERABLES/OUTPUTS 2 consultation meetings to form the Project Advisory Board 2 consultation meetings to form the Project Core Group 48 online campaign e-alerts 5 policy briefs based on findings and recommendations of the research 5 policy dialogues to share the findings with duty bearers Data collection against 33 indicators 4 fact sheets 4 articles for newspapers National level consultation Establishment of Citizen and Service Provider Liaison Group dialogues and shared the findings of the situation analysis with elected representatives to seek their commitments regarding possible improvements in the sector's performance through enhanced transparency and wider public participation.The dialogues provided an opportunity to share information, citizen experiences, challenges and opportunities with the relevant stakeholders FUTURE OUTLOOK (Replicability and Sustainability) Citizens sensitized through the media formed with the collaboration of proactively participate in policy-making project intervention and policy campaign and news articles will create a citizens, members of civil society processes. Such citizens' oversight and dialogues that included elected ripple effect and spread the information, organizations and employees of liaison groups continue to work representatives have laid key guiding creating more informed citizens and government departments have been independently and help sustain the points for the policy-makers, citizens, Improved transparency and accountability trained in effective oversight of the effect beyond the project cycle. media and other stakeholders for in the gas sector.The volunteer groups relevant departments and to The policy briefs formed during the improving the gas sector. www.cvpa-tdea.org 15
- 34. PROJECTTITLE PARTNERORGANIZATION Seminars on Energy 2 CITIZENS‟VOICEON ENERGY CRISIS Opening ceremony of GPN Project on Citizens’Voice on Energy Crisis PROJECT BRIEF AND OVERALL PROGRESS Global Prosperity Network (GPN) www.gpn.org.pk ALLOCATED FUNDS (IN PKR) 6.61m DURATION 18 MonthsNovember 30, 2012 to May 15, 2014 GEOGRAPHICAL AREA AJK Muzaffarabad OBJECTIVES Improved transparency and accountability in AJK electricity department To raise citizens' voice for policy reforms in energy sector To persuade the government to prepare and implement transparent load management plans To improve complaint redress mechanism of the electricity department To conduct research study on complaints' redress mechanisms in electricity department The project was primarily advocacy-based and voices and public accountability in government presenting them with a set of recommendations implemented in District Muzaffarabad. It was planning and decision-making. GPN formed a Citizen emanating from the research commissioned by the designed to strengthen the voice of communities, VoiceTask Force (CVTF) that primarily acted as the project.The project intended to broaden citizens' focusing on effective methods of engagement aimed voice of citizens on the electricity crisis. CVTF understanding of energy-related issues, especially at improving government responses to the complaints of designed an advocacy media campaign and held regular about fake billing, electricity theft, complaints redress citizens regarding the electricity crisis.The project meetings to resolve the grave energy crisis affecting mechanisms and disclosure of revised/new tariffs helped in improving engagement between citizens the entire region. It helped the AJK electricity schedules that would result in improved and the government to promote good service delivery. make the people/communities more resilient and contribute to the resolution of the energy crisis. effectively in the best interest of electricity consumers. governance in Pakistan. It also sought improvement in aimed to address issues like policy reforms through democratic governance by strengthening citizens' meetings and engagement with legislators and Keeping this background in focus, GPN has prioritized energy sector reforms as one of its core areas to HIGHLIGHTS 16 www.cvpa-tdea.org 3,318 Energy Conferences 8Legislators Electricity Department 12Crises Electricity
- 35. GPN RESEARCH / SITUATIONALANALYSIS Pakistan is experiencing a severe energy crisis that has led to widespread loadshedding, blackouts and violent protests. Constant and prolonged outages disrupt businesses, worsening Pakistan's global competitiveness and decreasing employment opportunities. Reducing the tension and violence in areas that are suffering from loadshedding is a must to prevent destabilization. Keeping this background in focus, GPN prioritized energy sector reforms as one of its core areas to make the people/communities more resilient and contribute to the resolution of the energy crisis. Simultaneously, there is need to influence the state and other stakeholders to fulfill their responsibilities effectively in the best interest of electricity consumers. ROLE OF CITIZEN GROUPS The role of citizen groups in building public awareness was enhanced by the project through their inclusion in resolving the key issues. GPN formed a CitizenVoiceTask Force (CVTF) that acted as voice of citizens on electricity crisis. CVTF designed an advocacy media campaign and held regular meetings to address the grave energy crisis affecting the entire AJK. It also helped the AJK Electricity Department to set up two complaint offices. GPN engaged with legislators for bringing out policy reforms and presented them with a set of recommendations emanating from the research commissioned by the project. ADVOCACY AND ENGAGEMENT A successful energy conference was conducted on energy crises for policy reforms with 68 participants, including consumers, officials and public representatives. Likewise, dialogues were held with the AJK Electricity Department to develop a load management plan, where improved coordination between citizens and the government on the need for a transparent RESULTS ACHIEVED Citizens' voice in the energy sector has largely remained unheard due to the lack of awareness among consumers, combined with the absence of an institutionalized mechanism to articulate and raise their demands.The project targeted the population in an area that has remained ignored by the Federal Government and strengthened the voice of local communities through citizen forums in order to build pressure on duty- bearers to redress grievances in a timely manner.The project has facilitated the participation of local communities in policy reforms through direct engagement with duty-bearers.The interactions successfully paved the way towards a transparent load management plan and establishment of two complaint offices in order to resolve citizens' concerns. Similarly the project facilitated transforming the traditional relationship between producers and consumers and provided a successful demonstra- tion of improved governance through two-way communication between stakeholders. Besides enabling participation and increasing responsiveness, the project results are likely to influence increased transparency and accountability of public officials within the energy sector. DELIVERABLES/OUTPUTS Formation of CitizensVoiceTask Force 12 seminars on energy crisis 9 meetings with CSOs 4 energy conferences 8 meetings with legislators and policy makers Dialogue with electricity department to develop a load management plan Research study by the community to initiate more interventions in the energy sector Electricity meters installed/fixed in 4 UCs Load management plan developed and sent to the Parliament through Information Minister 2 electricity complaint offices set up at Langarpura and Anwar Sharif 3,318 FM/TV messages, debates, talk shows aired load management plan was emphasized.The CVTF helped improve complaint redress mechanisms in urban areas of Muzaffarabad, where the AJK Electricity Department committed to increase the number of complaint offices in targeted areas. Citizens were educated on their rights regarding the complaints redress mechanism, where they could go and get their problems redressed at the earliest. FUTURE OUTLOOK (Replicability and Sustainability) CVTF took steps to keep the forum help resolve energy crisis in AJK.The availability of electricity in Azad Jammu sustained even after the completion of CVTF maintained close interaction department as well as legislators to Citizens‘ understanding about and Kashmir. the project as people are more aware with all like-minded bodies who want keep things going even after the over-billing, electricity theft, complaints' about their rights as consumers. CVTF to improve governance and completion of the project.The legisla- redress mechanisms and disclosure of carried on its efforts along with the socioeconomic conditions of the tors were presented with a set of revised/new tariffs were enhanced for lawyers, traders and volunteer forums to people of AJK. It kept close liaison with recommendations that can be echoed smooth working of the Department and www.cvpa-tdea.org 17
- 36. PROJECTTITLE PARTNERORGANIZATION Advocacy Forums 2on Advocacy36 Orientation ENHANCING ELECTRICITY SECTOR EFFICIENCY WITH PUBLIC PARTICIPATION People Empowerment and Consulting Enterprise (PEACE KP) www.peacepk.org ALLOCATED FUNDS (IN PKR) 6.62m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA KP Mardan OBJECTIVES To strengthen citizens' voice through advocacy for policy reforms, education and information dissemination To promote partnership of civil society with the government for improved accountability and public service delivery in the power sector Community elders meet to discuss enhancement in energy sector efficiency PROJECT BRIEF AND OVERALL PROGRESS The purpose of the project was to empower citizens' levels. Meetings and workshops were conducted on voice in the energy sector through policy reforms, procedures, structures and solutions in order to awareness creation and partnership with civil society, capacitate advocacy forum members to lobby for in addition to creating linkages between government improved services and accountability in the energy and citizens for improved service delivery and sector. The project also helped in discussing and accountability. endorsing alternate power sector policies. PEACE KP PEACE KP established advocacy forums to spread awareness and raise citizens' voice in order to improve the existing power generation, transmission and distribution policies at the provincial and national was able to provide a platform for improving the power sector by engaging both the demand and supply side stakeholders. For improved service delivery, a complaint redress system was introduced by PEACE KP. HIGHLIGHTS 20 Workshops Committee Sub-divisional 6Sessions Power Policies Held Meetings Held Bodies Policy Recommendation MoU with PESCO 18 www.cvpa-tdea.org
- 37. PEACEKP RESEARCH / SITUATIONALANALYSIS The project systematically identified policy and operational gaps in providing citizens with secure power availability.There have been several reasons for the power sector's lagging performance: the absence of citizens' complaint handling and redress mechanism, rising line losses, discrepancies between consumers‘ understanding and actual fuel pricing, lack of funds available to government departments, lack of incentives for Independent Power Producers (IPPs), and consumer mistrust.The project sought to remove the information gap and trust deficit between citizens and government departments. RESULTS ACHIEVED By taking a collaborative approach, the project interventions facilitated the successful formation of citizen groups and engaged them with key officials to ensure effective two- way communication between consumers and producers.The project activities are likely to develop sustainable linkages between citizen groups and energy sector officials to ensure that the former's demands are heard and reflected in the decision-making process.The project interventions are likely to yield improved service delivery through the active role of communities and will increase the level of transparency and accountability of energy bodies in the long run. ROLE OF CITIZEN GROUPS In order to enhance citizens' voice in the power sector, a 20-member advocacy forum was established at the provincial level with members from the public sector, CSOs, IPPs and commercial consumers.This group helped formulate improvements in existing power generation, transmission and distribution policies at provincial and national levels. Six community-based bodies were formed at the sub-divisional level, each including 15 influential persons of the area, such as former nazims, councilors and social workers. These groups worked with PEACE KP on awareness creation, resolution of community level issues for minimizing non-technical line losses and assisting in complaint handling and resolution. ADVOCACY AND ENGAGEMENT Seminars and workshops were conducted to brief participants about the project activities and to engage citizens and government agencies.A documentary film was developed to convey a message of change in policy and consumer behavior.This documentary was broadcasted on electronic media i.e. radio and television. Print media was also used in the project's awareness campaign. Several seminars and workshops were organized by PEACE KP and attended by citizens and key stakeholders of the power sector, which helped in bringing them on the same page to discuss reforms in power sector policies. FUTURE OUTLOOK (Replicability and Sustainability) The citizen groups formed during the project have been sensitized and trained oversee and hold them accountable for on voicing their concerns and taking a improved service delivery in the proactive part in policy formulation. targeted area. Further, the capacitated citizens will continue to effectively engage with DELIVERABLES/OUTPUTS One-day KP Seminar attended by 50 participants A 20 member provincial level advocacy forum was formed 2 workshops on existing power policies to improve services conducted 3 advocacy committee meetings conducted for drafting alternate policy recommendations Advocacy forum workshop conducted on reviewing and endorsing alternative power sector policy recommendations, 6 sub-divisional community based bodies, each consisting of 15 members formed 6 orientation sessions on existing complaint redress system arranged Policy recommendations formulated by advocacy forum. MoU signed with PESCO www.cvpa-tdea.org 19
- 38. PARTNERORGANIZATION PROJECTTITLE This may leadto improved electricity governance in 7 IMPROVING ELECTRICITY GOVERNANCE FOR ELECTRICITY CONSUMERS IN DISTRICT LODHRAN A citizen reading information on electricity bill correction PROJECT BRIEF AND OVERALL PROGRESS Public Welfare Organization (PWO) ALLOCATED FUNDS (IN PKR) 8.15m DURATION 15 MonthsNovember 30, 2012 to February 27, 2014 GEOGRAPHICAL AREA Punjab Lodhran OBJECTIVES To sensitize masses on issues, problems and complaint redress mechanisms relating to power supply To engage citizens in articulating voices for electricity management and governance at the local level To mobilize citizen forums to advocate on issues and problems relating to electricity consumers To improve electricity governance for operating tube wells To address citizen complaints by establishing complaint cells To enhance the capacity of electricity governance forums PWO initiated a project to improve electricity governance for consumers in Tehsil Lodhran, District Lodhran, Punjab.The distribution system of electricity in the target area is marked with WAPDA and its allied power distribution companies. at the local level and to mobilize and organize citizen the electricity consumers at different policy and There is increasing need to establish and strengthen forums and advocate with concerned stakeholders on decision-making forums was enhanced.The citizen forums where the electricity consumers can the issues and problems of electricity consumers. For participation of electricity consumers to raise voice their issues and problems. this, the project established and strengthened Voice for their rights was also increased. poor management and exploitation of consumers. When it comes to the poor and marginalized agriculture, domestic and commercial sectors, paving Consumers, the situation becomes worse.With the way for enhanced agricultural production and Electricity Governance Forums (EGFs) at cluster, tehsil and district levels and formed the Citizen Electricity Complaint Cell (CECC). limited participation in decision making, electricity improved electricity governance.The project aimed to As a result of project activities, the awareness level consumers (industrial, commercial, domestic and engage electricity consumers in articulating their of electricity consumers about the workings of WAPDA agriculture) are exploited at the hands of both voices for effective electricity management/governance and electricity governance and the representation of HIGHLIGHTS Awareness Seminars 100 Complaint Cells Electricity Governance Forums Strengthened Voice of Consumers Improved Access to WAPDA Consumers‟ Role in Decision Making 20 www.cvpa-tdea.org
- 39. PWO specific grant.This trainedhuman RESEARCH / SITUATIONAL ANALYSIS PWO arranged a Focus Group Discussion (FGD) with farmers and consumers in which the organization learned that they were charged extra electricity units every month.These consumers faced numerous problems due to excessive exploitation by Multan Electric Power Company (MEPCO) officials.The situation led to depression among the consumers whereby they were facing considerable problems due to the discriminatory behavior of MEPCO.There was a general lack of information among the electricity consumers related to electricity supply, calculation of electricity cost, billing correction and other related aspects.Therefore, electricity consumers in Lodhran needed information and organized platforms so that they could articulate their demands and issues related to energy sector governance ROLE OF CITIZEN GROUPS PWO mobilized citizens through a mobilization campaign which allowed the consumers to get themselves organized for finding solutions to their problems related to electricity provision, billing and other related issues.The consumers were also engaged in the Citizen Electricity Complaint Cell (CECC).There were 10-15 members in each CECC, representing consumers from different villages/UCs. Moreover, PWO initiated networking and linkages of Electricity Governance Forums (EGFs) with CSOs, media, bar associations and other relevant forums for effective representation of issues of tube well owners. These networks took up issues of tube well owners to the relevant authorities. ADVOCACY AND ENGAGEMENT PWO developed public private partnerships between the newly created citizen forums and MEPCO and its local offices in the target tehsil.The detailed terms of partnership were worked out and mutually agreed between the key stakeholders.An EGF was formed by PWO which interacted with different MEPCO governance structures, both in Lodhran and Multan to highlight and resolve the complaints of electricity consumers. PWO engaged EGFs in advocacy dialogue and convinced policy planners for adopting their demands. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Citizens' engagement with public institutions and participation in decision-making is crucial to ensuring public accountability and consumers' protection. Up until now, the distribution of electricity in the target area has been marked by mismanagement and exploitation of consumers. Due to misinformation and absence of a platform for citizens to aggregate, articulate and raise their demands, the energy sector was marked by poor governance, corruption and mismanagement with no checks and balances on public officials.The situation demanded an increased participatory role of consumers to ensure that their concerns were heard and addressed in an effective manner. In this sense, the project facilitated the engagement of consumers in rural areas and enabled them to articulate their demands for improved governance. The capacity-building and increased knowledge of citizens is expected to yield its results in the form of improved service delivery in the energy sector, besides increasing the level of transparency and accountability of MEPCO officials.The project is expected to transform the role of citizens from traditional consumers to mobilized actors, having direct influence over decision-making to ensure that their demands are heard and fulfilled in a timely and adequate manner. DELIVERABLES/OUTPUTS 7 awareness raising seminars conducted 100 community mobilization visits conducted Formation of 7 citizens' electricity complaint cells Formation of 2 electricity governance forums at tehsil and district levels Dissemination of IEC material among citizens and stakeholders Enhanced level of citizens' awareness about the workings and procedures ofWAPDA Increased and organized participation of electricity consumers to raise voices for their rights Improved availability of information aboutWAPDA and its procedures to electricity consumers Enhanced representation of consumers at policy and decision-making forums PWO built the capacities of local actors) even after the expiry of this The project has provided a takeoff Southern Punjab, particularly in as citizens' institutions, managed and partners (EGFs and communities) to PWO‘s advocacy initiatives in the District Lodhran, by building up its run by the citizens themselves. and developed institutions such as resource and their linkages with agriculture sector and contributed strategic program of agriculture In this regard, PWO built the capacity of EGFs which will continue their public sector duty bearers are an to attaining the organization‘s long sector strengthening.The main focus these institutions in such a manner that efforts (in collaboration with PWO asset for PWOs and other agriculture term vision and mission for the of the proposed intervention was to they sustain their work and effort even and other state and non-state sector initiatives in the target district. marginalized communities of establish and strengthen the EGFs after the conclusion of the intervention. www.cvpa-tdea.org 21
- 40. PROJECTTITLE PARTNERORGANIZATION Steering Increase in % CREATINGSOCIAL IMPACTS OF ELECTRICITY REFORMS IN PAKISTAN Research Institute of Natural Resources of Pakistan (RINP) www.rinp.org ALLOCATED FUNDS (IN PKR) 6.82m DURATION 14 MonthsNovember 30, 2012 to January 29, 2014 GEOGRAPHICAL AREA Punjab Lahore OBJECTIVES To establish a mechanism for participation of citizens in grassroots planning and community representation in federal and provincial decision-making for effective citizens' oversight, enhanced administrative management and budgetary allocations To conduct a study for analyzing three year complaint data and draw recommendations for improvements To advocate with LESCO for the disclosure of information related to various aspects including billing, safety measures and complaints Citizens register for a meeting on electricity reforms PROJECT BRIEF AND OVERALL PROGRESS The intervention was aimed at improving the cooperation and data sharing. However, LESCO refused students in bringing electricity sector reforms, for effective policymaking and its implementation involvement of citizens and building a mechanism debates, essay and quiz competitions at school, for the Government of Punjab. for their participation in policymaking processes weak systems, stating that it is confidential information. college and university levels were organized. to improve electricity service delivery in terms of effective citizens' oversight, enhanced administrative management and better aligned budgetary allocations based on needs and priorities. In this regard, an effective communications strategy was Moreover, a conference on energy conservation designed and implemented to create awareness about the was organized that was attended by the officials importance of electricity conservation among citizens. of the Punjab Energy Department, LESCO, PEPCO Various IEC materials were designed and distributed along with research analysts, technocrats, To improve complaint redress mechanisms, RINP in Lahore and simultaneously an electronic media industrialists and retired bureaucrats to derive made a continuous 9-month effort to sign a MoU campaign was launched to sensitize citizens about a policy paper on implications and techniques with LESCO in order to open gateways to mutual energy conservation. In order to educate and engage of energy conservation. It served to frame guidelines HIGHLIGHTS 14,608 Citizens9Councils Charter1Demands Enhanced Community Awareness Media Campaigns Energy145Energy Committee Conservation Awareness 22 www.cvpa-tdea.org
- 41. RINP RESEARCH / SITUATIONALANALYSIS RINP carried out extensive literature review, in-depth situational analysis and case studies in three most populated towns of Lahore (Ravi Town, Nishtar Town and Iqbal Town) and under took a public perceptions survey outlining the core issues faced by consumers and the electricity sector along with recommendations for reforms.The research study explored reasons behind the power crisis that led to violent protests and general dissatisfaction and summarized the prevailing electricity crisis in national and local contexts, both quantitatively and qualitatively.According to one of the findings, citizens can influence policymaking and its implementation to some extent. ROLE OF CITIZEN GROUPS RINP formed 9 Citizens' Energy Councils(CECs) at the UC level and an Energy Steering Committee (ESC) at the town level.These committees were tasked to strive for enhancing the efficiency of service delivery through policy reforms.The 24-member Committee was a town-level representative body and its function was to advocate for energy sector reforms by building public education and responsibility, monitoring decisions and performance in the sector, sharing information with the consumers (watchdog system), mediating between consumers and LESCO, lobbying for reforms that lead to better and more equitable electricity provision for everyone and acting at grassroots level as a consumer rights protection unit (advocacy). ADVOCACY AND ENGAGEMENT RINP established a close rapport with the Energy Department of Punjab to explore opportunities for taking up joint initiatives and running a mass awareness and advocacy campaign on energy conservation and capacity building of staff/officials. RINP held several meetings with key officials of the energy sector,including the Punjab Power Development Board (PPDB), Punjab Power Development Corporation Limited (PPDCL) and the Energy Department. RINP established linkages with various stakeholders and workshops and seminars were arranged to provide them with a platform to discuss issues related to RESULTS ACHIEVED The current state of the energy sector calls for the involvement of all stakeholders to confront ongoing challenges. Until now, the voice of consumers, the biggest stakeholder in the energy sector, has remained overlooked in key decisions, mainly due to the absence of a common platform for consumers to aggregate, articulate and collectively raise their demands. Collaborating with the community leads to the development of partnerships and establishment of agencies which have an important role in decision-making . Partnerships promote sharing of information and resources, which help improve the overall situation.A broad base of community involvement contributes to awareness and support for the needed reform initiatives. By taking a collaborative approach, the project has been able to build citizens' awareness and enabled them to directly connect with representatives of the energy sector for improved governance and decision-making, which is likely to increase the transparency and accountability of the energy sector in the long-run.The project has provided a demonstration of successful engagement with public officials and legislators, which is likely to build pressure on authorities for proactive disclosure of information related to various aspects of the energy sector. DELIVERABLES/OUTPUTS Carried out grassroots level mobilization to enhance awareness and community empowerment through a baseline study Formed public platforms to discuss and resolve electricity issues - including 9 CECs and an ESC Designed and aired research-based awareness and advocacy campaigns using print and electronic media to increase levels of awareness of citizens about efficient utilization of energy and reduced power theft Took capacity building initiatives and improved engagement of key stakeholders to establish linkages through strategic dialogues and workshops Enhanced transparency and accountability at service-provider end (LESCO) through development of a Charter of Demands Touching approximately 14,608 beneficiaries, RINP improved community knowledge on energy smart behavior by 56% Fostered willingness among citizens to participate in energy conservation awareness campaigns by 45% Increased participation of citizens and civil society groups in policymaking and oversight processes to discuss and resolve electricity related issues by 16% energy crises and reforms. FUTURE OUTLOOK (Replicability and Sustainability) Focussing on energy conservation, future activities, as they can play an stakeholders such as energy sector reforms. Finally, capacity building and RINP sensitized people to play their integral role in raising public awareness institutions, local body representatives facilitation of policymakers and citizens role in adopting and promoting energy for promoting energy smart behaviors. and academia to provide them with a will transpire continuously due to the smart behaviors and best practices to In order to expand outreach and platform for a constructive dialogue for formation of citizen groups advocating overcome the prevailing crisis. RINP will produce sustainable results, RINP will clarifying and directing a roadmap for for energy sector reforms. remain in contact with academia in use linkages established with key future initiatives on energy sector www.cvpa-tdea.org 23
- 42. PROJECTTITLE PARTNERORGANIZATION Sensitization 1 Seminars onDistrictWater ENERGY SECTOR REFORMS Semiotics Consultants (Private) Limited www.semiotics.pk ALLOCATED FUNDS (IN PKR) 7.73m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Nationwide OBJECTIVES To develop an understanding of electricity supply issues - development of bipartisan understanding of electricity reforms resulting in effective advocacy by citizen groups at the constituency level with electric power providers, policymakers and regulators To develop an understanding of electricity supply issues to enhance ability to resolve disputes To improve the delivery of public services to enhance public partici- pation in load management by electric power supply companies To promote meaningful dialogues between legislators and citizen advocacy groups Roundtable conference on electricity issues PROJECT BRIEF AND OVERALL PROGRESS The Energy Sector Reforms project encouraged by engaging citizen forums with electricity providers. citizens to pay bills, conserve energy and stop power public oversight and accountability of public utilities Semiotics organized seminars all over Pakistan and pilferage. to safeguard citizens' rights by advocating for strong enhanced citizens' understanding on electricity issues regulation of electric power supply, educating public and their knowledge on relevant laws, characteristics on energy conservation and holding electricity of electric power, energy efficiency and alternative providers accountable for their services. sources of electricity.The organization also formed Semiotics strengthened citizens' ability to function citizen forums and engaged them with duty bearers as advocates of better public service delivery in the to discuss electricity issues and suggest alternative energy sector and enhanced their knowledge on the ways to resolve them.These forums empowered rules and regulations governing this sector.The project citizens on their rights as consumers and broadened improved civil society and government partnerships the support base for energy reforms by encouraging HIGHLIGHTS 225Workshops Handbook for Consumers 5Energy Reforms Improved Services of Energy Sector 15Rights Committees PSMs on Energy Sector Reforms Better Awareness About Energy Issues 24 www.cvpa-tdea.org
- 43. SEMIOTICS RESEARCH / SITUATIONALANALYSIS The delivery of public services, including electric power,has steadily declined in both quality and quantity. Urban sprawls, changing lifestyles, lack of private capital formation and poor allocation of capital have gradually brought the infrastructure to a level of near collapse. Information asymmetry is clearly evident in this scenario as information on crucial and costly infrastructure projects is not shared with citizens. Recognizing the need for private capital formation, the government embarked on a series of reforms such as unbundling corporatization and privatization. Competition has significantly improved services and lowered costs of service; this has, for instance, been seen in the telecom sector. Unfortunately, the energy sector has deprived of resources due to various political and economic factors. In this situation, the project was designed to increase citizens' knowledge and oversight of public utilities in the energy sector. ROLE OF CITIZEN GROUPS Citizen forums were formed and engaged with the electric service providers to discuss and resolve their issues through meaningful dialogue.The forums in Islamabad, Peshawar and Quetta facilitated consultations between front line advisors and relevant stakeholders for improved service delivery in the power sector. ADVOCACY AND ENGAGEMENT Four seminars were organized in the four provincial capitals to sensitize citizens about issues like dispute resolution, energy efficiency ratios and other crucial matters related to energy sector governance.A total of 300 citizens attended these seminars. A handbook titled ‗Guide to Electricity: A User Handbook‘ was developed, based on the latest information and power statistics.This document served as a consumers' guide for preserving energy and using energy efficient appliances. It enlists dispute resolution forums such as ombudsmen and consumer courts, available for the users.This book helped raise awareness among citizens who were largely unaware of procedures and policies in the power sector, creating a gulf between the users and government departments. Citizens were also engaged through a documentary and public service messages for improvements in the energy sector. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED A knowledgeable citizen is an empowered consumer. However, due to lack of transparency and information exchange in the energy sector, consumers in Pakistan were unaware of energy supply issues and remained excluded from decisions pertaining to load management and policymaking.The dismal state of energy supply, combined with asymmetric information, resulted in frequent riots and incidents of aggression, necessitating the need to include citizens' input in key decisions and policy matters. The project focused on raising citizens' awareness about electricity supply and provided them with a platform so that they can aggregate, articulate and raise their demands in a proactive manner.The project facilitated this process by increasing the flow of information on energy characteristics and usage, besides broadening the base for wide- scale support towards energy reforms in the country.The increased awareness of citizens and their participation in policymaking is likely to translate its effects in the form of equitable service delivery, improved governance and increased transparency and accountability in the energy sector. DELIVERABLES/OUTPUTS Sensitization of 225 citizens on electricity supply challenges and possible solutions One handbook for understanding rights of consumers and influencing citizen committees and trade associations for addressing energy issues 5 seminars on energy reform The project increased citizens' research on regular basis. Some understanding on energy issues and citizens also expressed their willingness linked them closely with service to volunteer themselves to meet providers.To sustain the project's service provider groups. Furthermore, objectives, Semiotics built its capacity to media channels were also willing to provide data, policy notes and conduct cooperate in displaying project relevant information. www.cvpa-tdea.org 25
- 44. PROJECTTITLE PARTNERORGANIZATION Civil Society Networks(CSNs) were formed, consisting of 16 CSOs, operating at grassroots and UC levels.The CSNs comprised of different professionals from local CBOs. A total of three CSNs were formed (two 1 Formed 1 MobilizationWorkshops Meetings with 6 6 ENHANCING ACCESSTO,AND CONTROL OVER ENERGY RESOURCES CSO network members attending a seminar on better utilization of energy resources PROJECT BRIEF AND OVERALL PROGRESS Strengthening Participatory Organization (SPO) www.spopk.org ALLOCATED FUNDS (IN PKR) 7.85m DURATION 14 MonthsDecember 6, 2012 to January 15, 2014 GEOGRAPHICAL AREA AJK Muzaffarabad and Hattian OBJECTIVES To persuade the AJK government to provide technical support to the community based mini hydropower projects To mobilize and organize citizen forums, political actors and other relevant stakeholders to influence the policy makers for fair and equitable energy management legislation to ensure the fulfillment of local energy requirements on priority basis To influence the government and political parties of AJK for changes in legislation to ensure the fulfillment of local energy requirements on priority basis SPO was entrusted with a project ‗Enhancing Access district level in Muzaffarabad and Hattian and one and Control over Energy Resources‘ to persuade the at the State Level).The Network held meetings with government to extend its support to small hydropower projects in districts Neelum and Hattian key issues and causes of the problem at grassroots and enhance people's control over these projects. level. In this way,the organization provided a platform to mini hydropower projects owner organizations and individuals in the target district to voice their opinion and provide recommendations on improving social and political leadership, unions and associations, hydroelectric power generation in the area technical experts, rights activists and officials from To review and compile district level recommendations of CSNs, a state-levelTechnical Advisory Group (TAG) was formed. In addition, CSN held different meetings and seminars at the district level. To enhance the knowledge, attitude and practice of the communities, IEC materials were developed in and posters to inform people about the issue. The analytical study report not only helped the project team to identify and prioritize the core issues of community based mini hydropower projects for advocacy, but also identified 144 new potential sites for such mini projects.The drafted policy on community based mini hydropower projects was shared with relevant government authorities. No existing policy was found at the state level about the mini hydropower stations. Later on, these recommendations from the district level were compiled and finalized byTAG (led by CSN). The recommendations were submitted to the Prime Minster of AJK to be considered as helping documents for drafting a policy in support of mini hydropower stations in the region. HIGHLIGHTS Analytical Study CSNs3 StrategicWorkshop 10 10 Advocacy Campaigns AdvocacyWorkshops of CSNs 26 www.cvpa-tdea.org
- 45. SPO RESEARCH / SITUATIONALANALYSIS SPO conducted an analytical study on community based mini hydropower projects at UC Neelum of District Neelum and selected sites of Hattian. Its objectives were to identify potential areas for new community-based mini hydropower projects, problems and challenges of the existing projects, and technical support required from the electricity department.The study not only helped to highlight and prioritize the core issues of community-based mini hydropower projects but also identified 144 new potential sites for such projects.Through the analytical study, core issues related to electricity generation and transmission were identified where CSNs had designed their advocacy strategies and campaigns in the light of the key findings of the study. ROLE OF CITIZEN GROUPS A CSN was formed, comprising of local social and political leadership, members of unions and associations, CBOs, representatives of political parties, technical experts, right activists and community members.The Network played a leading role in conducting advocacy and acted as a hub of all such activities.An advocacy team liaised with SPO's existing partner CSOs to identify and select members for CSNs.To review and compile district-level recommendations of CSNs, a TAG was formed, comprising of seasoned professionals from business community, local influentials etc.The major function of this advisory group was to compile a final draft of recommendations and inputs by district level CSNs and submit them to the Prime Minster of AJK for their implementation. ADVOCACY AND ENGAGEMENT An orientation meeting was organized to ensure government and stakeholders' support for the project. During the orientation, the SPO team shared thematic approach and objectives of the project with the district administration, line departments, political parties, CSOs, media, religious leaders, social activists and other stakeholders. A combined three-day training of 35 representatives, including female members of CSNs was held on conducting accountability of the government line departments and raising awareness regarding energy rights and duties of the citizens. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Citizens' voice in the energy sector has been largely suppressed due to a lack of awareness and absence of a common platform for citizens to raise their demands. Until recently, there was no clear policy at the state level to deal with mini hydropower stations.The project successfully identified the potential to resolve the ongoing energy crisis through mini hydropower projects and provided citizens with an avenue to aggregate their demands and build pressure on relevant authorities to address their needs and grievances.Through continuous advocacy and lobbying with citizen forums, the project was able to advocate and promote the idea of community-based mini hydropower projects, compelling the AJK government,WAPDA and its affiliated departments to revisit their policy and work collaboratively in order to resolve their differences.The project facilitated the successful engagement between legislators, public officials and citizens, which is likely to yield its results in the form of improved electricity supply, increased responsiveness towards consumers' needs and greater accountability of public institutions. DELIVERABLES/OUTPUTS One analytical study Formation of 3 CSNs One strategic workshop of CSNs 10 mobilization workshops for alliance building 10 meetings with local public officials 6 advocacy campaigns through IEC materials and media 6 advocacy workshops at the district-level on community based hydropower project 4 state-level seminars on community based power projects One Focus Group Discussion For project sustainability, SPO engaged people on a voluntary basis to lead the project so that they can continue advocating for their rights after project completion. CSNs are constituted by representatives from political parties, CSOs, unions and associations. Through engagement plans, these informal entities will incorporate the issues at hand into their scope of work.These networks are oriented on proposal development and program design. It is envisaged that these CBOs may submit their plans for funding to pertinent donor agencies. Since SPO's intervention in AJK is on a permanent basis, the organization will continue to explore projects wherein these CSNs may be included to advocate for the issue of energy shortage/mismanage- ment.The project was focused on building and strengthening institutions through advocacy. Finally, sustainability will be ensured through continued advocacy focusing on different issues and thematic approaches. www.cvpa-tdea.org 27
- 46. PROJECTTITLE PARTNERORGANIZATION The project remainedquite successful in strengthening and institutionalizing citizens' voice and participation in GB Energy Policy. Major stakeholders such as LSOs, crisis is poor governance and mismanagement seminars on energy policies were organized and (resulting in the misuse of energy by limited groups), awareness sessions were held to mobilize communities. Energy Policy before the intervention. In this regard, SSPL obtained a copy of the Energy Policy and translated it In terms of public-private linkages, advocacy sessions into Urdu for general public understanding. were organized and a Gilgit-Baltistan Energy Forum 1 Energy on Energy Policy Roundtable 4 of on RAISING PEOPLES‟VOICE FOR POWER SECTOR REFORMS A conference on raising peoples’ voice for power sector reforms in GB PROJECT BRIEF AND OVERALL PROGRESS Sustainable Solutions Private Limited (SSPL) www.sspl.org.pk ALLOCATED FUNDS (IN PKR) 7.97m DURATION 17 MonthsNovember 30, 2012 to April 30, 2014 GEOGRAPHICAL AREA Gilgit-Baltistan Gilgit, Ghizer and Skardu OBJECTIVES To strengthen and institutionalize citizens' voice and participation in GB's Energy Policy To establish public forums to broaden the participation of key stakeholders in policy decision-making in power sector reforms at GB level To facilitate and support GB Government and WAPDA in organizing an investment conference for attracting private sector investment in hydropower projects To mobilize and organize CSOs and Local Support Organizations (LSOs) to contribute towards energy conservation, improvement in tariff collection, and prevention of losses (through electricity theft), and environmental conservation The project was introduced in the face of acute there are visible cases of misuse of power. demands of communities and it was a timely call energy crisis in Gilgit-Baltistan with a calculated and a much-needed action to bring visible results hypothesis that besides a huge gap in demand and in the target areas (where project interventions were supply of power,one of the major causes of energy quite robust and focused). Further, roundtables and CSOs, CBOs, members of District Energy Forums (DEFs) and the general public lacked awareness about the GB imbalances in the distribution of power, a dysfunctional billing system and discrepancies in bill recoveries.This phenomenon was tested through an action research in all three piloted districts which confirmed that there (GBEF) was formed to pilot a project.The project paved to advocate for power sector reforms. are huge lapses in terms of energy governance and The project was relevant to the emergent needs and the way for linkages between the public sector and citizens HIGHLIGHTS Gilgit-Baltistan District3Forums Seminars4 2Conferences Advocacy Sessions Meetings3District Seminars3Energy 28 www.cvpa-tdea.org Energy Forum Energy Forums Conservation
- 47. SSPL RESEARCH / SITUATIONALANALYSIS SSLP conducted action research to identify the root causes of the energy crisis by hiring and training teams for data collection through household surveys and FGDs in all three pilot districts; Ghizer,Gilgit and Skardu.The collected data was analyzed by a research expert and a report and recommendations were devised to tackle the crisis.The findings were shared with WAPDA and other public departments to guide the GBEF to engage in policy dialogue and devise recommendations for addressing the issues. ROLE OF CITIZEN GROUPS SSPL formed the GBEF,comprising 16 members from CSOs, provincial & local governments and project stakeholders in the public and private sectors. Its objectives were to address the energy crisis through advocacy, awareness raising, consultations, dialogues, decisions and legal steps; and by ensuring the enhancement of installed capacity and timely completion of other projects. The Forum was also tasked to lobby for the initiation and execution of mega hydro power projects to ascertain economic prosperity in GB. Similarly, three DEFs were formed in Gilgit, Skardu and Ghizer to engage with duty-bearers to resolve issues pertaining to the energy crisis in the region. ADVOCACY AND ENGAGEMENT The DEF and GBEF members attended advocacy sessions to learn ways and techniques of approaching duty-bearers to convince them to take recommended steps. In this regard, citizen groups facilitated the arrangement of public events and seminars on different themes relevant to the energy crisis to create awareness among people and mobilize their support for feasible solutions.They held regular meetings at their respective locations to review their progress and devise future strategies to make engagement more effective.The citizen groups remained engaged with elected representatives and public officials to resolve issues and to cope with the power crisis in the area during winters. Gilgit remained the most challenging district due to sectarianism and challenges of community mobilization (especially female mobilization). FUTURE OUTLOOK (Replicability and Sustainability) The sustainability of this project is a key potential to serve interests of the Support Program (AKRSP) or the concern for all stakeholders and they public in energy sector in the long LSOs.The modalities for this are yet to mean to see the energy forums as run. Most of the stakeholders are of be developed and there is greater need pivotal points for advocacy on behalf of the view that it should be kept under to have an institutional arrangement RESULTS ACHIEVED Up until now,major stakeholders such as LSOs, CSOs and CBOs were, to a large extent, unaware of the energy policy and consequently, remained excluded from policy formulation.The ongoing energy crisis has necessitated the need to include all stakehol- ders, especially citizens, in key decisions pertaining to the energy sector. Collaborating with the community leads to the development of partnerships and establishment of agencies, which serve an important role in public accountability. However,in order to include citizens, it is essential to strengthen and institutionalize their voice so that they can raise their demands and advocate for necessary reforms in a proactive manner. In this sense, the project facilitated the establishment of an institution for citizens to build their capacity and actively participate in the policy formulation process.The intervention has provided a successful demonstration of engagement with public officials for the first time in the mountain region and is likely to translate its results in the form of improved governance and increased transparency and accountability of public institutions. DELIVERABLES/OUTPUTS 4 seminars on energy policy were conducted in which 61 participants were present 2 round table conferences were organized with 55 participants 4 advocacy sessions for improved governance with 234 participants 3 meetings on DEFs with 50 participants 3 seminars on energy conservation with 134 participants the public.The key issue though is to the umbrella of a representative public sustain those forums which have greater entity such as the Agha Khan Rural for the sustainability of the project. www.cvpa-tdea.org 29
- 48. PROJECTTITLE PARTNERORGANIZATION 1 Citizens SensitizedCapacity Citizen Groups Meetings with NEPRA FM Radio Messages Talk ENHANCING CITIZENSVOICE AND ACCOUNTABILITY IN SERVICE DELIVERY BY DISCOS Capacity building workshop on accountability in service delivery by DISCOS PROJECT BRIEF AND OVERALL PROGRESS Techno Green Associates (TGA) www.eebp.pk ALLOCATED FUNDS (IN PKR) 7.09m DURATION 13 MonthsJanuary 31, 2013 to February 28, 2014 GEOGRAPHICAL AREA Punjab Gujaranwala OBJECTIVES To engage electricity consumers with NEPRA and Gujranwala Electric Power Company (GEPCO) to ensure that articulated consumer voices are heard for effective electricity governance and implementation of performance standards To develop capacity of local CSOs for effective engagement with regulators and voice the concerns of citizens To strengthen and facilitate the use of grievance redress mechanisms at the local level, for improvement of procedural activism and greater accountability To develop better and in-depth understanding of problems through stakeholder dialogues and research to support initiatives towards awareness-raising and evidence- based advocacy The project, 'Enhancing CitizensVoice and Accountability in Service Delivery by Power Distribution Companies (DISCOs) was implemented by TGA in twoTehsils (one urban, one rural) of District Gujranwala.The intervention aimed to satisfy consumer demands and improve gover- nance in the energy sector by involving citizens in policy formulation and operationalization. A perception/baseline survey at the individual/household level was carried out in the target areas to assess people's perceptions of GEPCO service delivery. Furthermore, desk review of NEPRA regulatory provisions on performance standards was conducted byTGA. TGA, along with CSOs from targeted areas started attending NEPRA monthly regulatory meetings to improve the latter's capacity in actively engaging with the regulator in decision making processes: a total of 10 NEPRA meetings were attended in this regard. Moreover, elected representatives (parliamentarians) were also apprised of the efforts to improve the state of the power sector in the country. A knowledge sharing seminar was organized for citizens and members of the CSOs to facilitate them in effectively engaging with service providers on the basis of proce- dural activism instead of violent protests.TGA also conducted a workshop to share the findings of the NEPRA policy and procedure to build the capacities of CSOs and citizens with regard to holding the service provider accountable. Furthermore, the project aired Public Service Messages(PSMs) to discourage more energy related protests in Gujranwala. HIGHLIGHTS Performance Review 80 4Building 2 50 36 Media1Show 30 www.cvpa-tdea.org of NEPRA Sessions Constituted and CSOs
- 49. TGA RESEARCH / SITUATIONALANALYSIS Two types of studies were conducted in the project, a baseline survey and a desk review of NEPRA regulatory provisions regarding performance standards.The baseline study revealed that 68% of rural and 92% of urban consumers believed that the complaint redress mechanism needed improvement, However 25% of rural and 8% of urban respondents were satisfied with the existing system, whereas 7% of rural people did not have an opinion. NEPRA was unable to follow the standard operating procedures as revealed from the studies conducted byTGA.TGA reviewed and analyzed NEPRA performance standards for the distribution company (GEPCO) in detail and made recommendations based on its findings.The analysis focused on specific provisions related to scheduled and unscheduled power outages, the relevant technical standards for services delivery, the penalties that can be levied for non-compliance and the relief that can be given to the affected people in case the service provider does not comply with the performance standards. ROLE OF CITIZEN GROUPS A Citizen-Service Provider Group (CSPG) was formed to hold GEPCO accountable for service delivery.This helped in analyzing the issues and problems associated with GEPCO service delivery in the selected area.The group ensured full support and agreement to enter into proactive dialogues to actively participate in the proceedings of NEPRA and for their continued and sustained role in future on the same lines. ADVOCACY AND ENGAGEMENT NEPRA became the first regulatory authority in Pakistan to institutionalize a process of public hearings. Citizens showed interest in the hearings with several consumer groups attending these hearings, particularly rate setting hearings. Policy dialogues were also arranged to engage citizens with regulators and suppliers like GEPCO. Moreover,local chapters of political parties in Gujranwala were apprised of the basic concepts of good governance, transparency and accountability for inclusion in their election manifestos with specific reference to the electricity/power sector. Under this activity, policy briefs were prepared and discussed with Gujranwala MNAs and MPAs and distributed among citizens' representatives and relevant stakeholders from the supply and demand sides. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Collaboration with the community leads to development of partnerships and establishment of agencies which play a pivotal role in holding institutions accountable to citizens. However, the concept of citizens' engagement with public institutions for representation and complaint resolution virtually remained non-existent in Pakistan, especially in the energy sector. With a collaborative approach, the project interventions were able to build citizens' capacity and engaged them directly with the public officials so that they can raise their demands for improved service delivery in a proactive manner.The project is expected to build pressure on the GEPCO authorities for improved service delivery and resolution of citizens' complaints.The improved knowledge of citizens and successful dialogue with officials is likely to translate its effects in the form of greater social accountability and transparency in the future. DELIVERABLES/OUTPUTS 1,500 IEC materials in the form of reports, brochures, policy dialogue One review of NEPRA performance standards 80 members of rural & urban CSOs trained/ sensitized 4 trainings and capacity building sessions 2 citizen groups constituted for effective engagement with GEPCO and NEPRA 50 meetings with NEPRA and CSOs for capacity building and trainings 36 FM radio messages 1 media talk show One industrial group constituted for effective engagement with GEPCO Capacities of two CSOs and one be kept informed on the latest Industrial Forum have been built to developments and activities with a view continue the efforts to keep to continue to effectively engage with GEPCO on board for better service the service providers and other supply side stakeholders to accept and address TGA will continue to provide technical support to committed CSOs.These organizations will also be encouraged to engage with service providers and participate in the proceedings of the The performance of the CSOs continued and sustained dialogue raised effectively in the future. remained under observation during the between service providers and project and frequent feedback will be users.The continued participation obtained to ensure their effective of CSOs, household representatives engagement. and industrial consumers would help shown interest in load shedding will citizens‘ concerns. Furthermore, regulators independently. The CSPG would provide a forum for to ensure that citizens' voice is www.cvpa-tdea.org 31
- 50. PROJECTTITLE PARTNERORGANIZATION 1 NEW ENERGY CONTRACT BETWEENCONSUMER & STATE/REGULATOR A farmer reading an informational poster on utility bills PROJECT BRIEF AND OVERALL PROGRESS The Network for Consumer Protection (NCPP) www.thenetwork.org.pk ALLOCATED FUNDS (IN PKR) 7.8m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Nationwide Islamabad, Rawalpindi and Peshawar OBJECTIVES To strengthen citizens' voice through oversight of public bodies and advocacy for policy reforms To encourage citizens' participation in policymaking and promotion of informed public dialogue to improve the performance of the energy sector To activate consumer redress mechanisms within the framework of existing consumer redress manual of NEPRA and OGRA and as provided in the consumer protections laws of Islamabad, Rawalpindi and Peshawar. To increase accountability and oversight of electricity and gas supplying and transmission companies by consumer groups The project aimed at mobilizing consumer bodies to proactivelyparticipate in policymaking and regulatory mechanisms.The project also empowered domestic consumer groups with information about policies (especially regarding complaint redress) and consumer protection laws in Islamabad, Punjab and Khyber Pakhtunkhwa.Furthermore, it activated Consumer Councils (CCs) (that were already existing under consumer protection laws but were dormant) in Islamabad, Rawalpindi and Peshawarin order to effectively address consumer complaints pertaining to excessive billing, faulty meter reading,bills charged on the basis of average rather than on actual consumption and electricity theft. Another distinctive feature of the project was the representation and active participation of consumers in NEPRA and OGRA hearings which was ensured through support from the CCs and specific legal guidance. These interventions were backed by an analysis of the energy sector challenges in Pakistan and the gaps pertaining to consumer awareness of and participation in tackling these challenges. HIGHLIGHTS Advocacy6Seminars Workshop on Consumer Education 75on 30Consumer Protection Consumer Councils FGDs and KIIs with Stakeholders Public Hearings by OGRA & NEPRA 86Laws 32 www.cvpa-tdea.org
- 51. THENETWORK RESEARCH / SITUATIONALANALYSIS Review of the existing laws and policies of the power sector were carried out in the beginning of the project with reference to international consumer rights guidelines.The review was conducted by an independent consultant with a thorough understanding of power sector policies.The review attempted to identify gaps in implementation of policies from the consumers' perspective and provided recommendations for improving governance and consumer participation in implementation and policy formulation.The study also reviewed the interface between different federal and provincial bodies such as the Ministry ofWater and Power,WAPDA,PIB, energy departments of Punjab and Khyber Pakhtunkhwa, and various power generation, transmission and distribution companies in the target areas. ROLE OF CITIZEN GROUPS The CCs already existed in the districts under the consumer protection laws of Khyber Pakhtunkhwa, Punjab and Islamabad Capital Territory (ICT), but they were not effective in addressing consumer complaints.The project activated the CCs in order to address consumer issues and promote informed discourse on energy policy among key players. The councils played an important role in collecting complaints from their respective areas and filing them with concerned departments. ADVOCACY AND ENGAGEMENT The project organized six advocacy seminars on ―Energy Sector Regulations and the Consumer in Pakistan‖, in which Islamabad Electric Supply Company (IESCO) officials, citizens and members of professional associations were engaged.The participants were informed about the existing energy policies and their negative outcomes for power sector governance and consumers.The project also held advocacy meetings with employees of the Federal Interior Ministry, the Ministries for Industry in Khyber Pakhtunkhwa and Punjab, and district officials in Peshawar and Rawalpindi in order to help activate the CCs. Regulatory authorities such as OGRA and NEPRA were also engaged in order to develop an understanding of power pricing, on the basis of which the project conducted trainings of citizens and professional associations on oversight and accountability of government departments. FUTURE OUTLOOK (Replicability and Sustainability) Through this project, consumers in CSOs, academia, judiciary, lawyers, RESULTS ACHIEVED The project strengthened consumers' voice by building their capacity and establishing networks through which consumers can collectively raise their demands and build pressure on energy sector supply, transmission and regulatory bodies.The project interventions also mobilized consumers to monitor the performance of these bodies and sensitized them on consumer rights to increase their influence on energy policies. The project facilitated the activation of a consumer redress mechanism under consumer protection laws and has brought consumers' perspectives in tariff determination by regulatory bodies. In the long-run, the project activities are likely to improve service delivery and public accountability in the energy sector. DELIVERABLES/OUTPUTS 6 advocacy seminars on ―Energy Sector Regulations and the Consumer in Pakistan‖ in which policy briefs and policy reports were shared and discussed Trainings and meetings with 86 relevant government officials Workshop on consumer education for 72 participants 75 lawyers oriented on consumer protection laws and the need to activate the dormant Islamabad Consumer Protection Act 1995 and the Punjab Consumer Protection Act 1997 30 meetings to mobilize CCs in Rawalpindi, Islamabad and KP Focus group discussions and in-depth interviews with stakeholders to determine the nature and scope of information to be presented through IEC material 1,879 IEC materials distributed among citizens A number of public hearings organized by OGRA and NEPRA regarding tariff determination by generation and distribution companies, attended byThe Network Islamabad, Rawalpindi and Peshawar redress these complaints.The project government officials, local politicians and other professionals on consumer rights in the energy sector so that they can influence energy sector also trained the business community, policies in the long run. www.cvpa-tdea.org 33
- 52. PROJECTTITLE PARTNERORGANIZATION Citizen Complaint 1 EMPOWERING ELECTRICITY CONSUMERSIN DISTRICT KHAIRPUR, SINDH Citizens attend an awareness seminar on electricity PROJECT BRIEF AND OVERALL PROGRESS YoungWelfare Society (YWS) www.yws.org.pk ALLOCATED FUNDS (IN PKR) 7.91m DURATION 15 MonthsNovember 30, 2012 to February 27, 2014 GEOGRAPHICAL AREA Sindh Khairpur OBJECTIVES To address consumers' complaints vis-à-vis Sukkur Electric Power Company (SEPCO) through comm- unity mobilization and engagement with relevant authorities To maximize the recovery of electricity bills through awareness and consumer-supplier interaction; To establish citizens' complaint cells as a medium between electricity consumers and SEPCO To launch an awareness campaign for the masses to sensitize them about key issues of electricity governance for their improved role in decision-making YWS initiated a project to empower the electricity consumer in District Khairpur, Sindh. The system of electricity distribution in the area is marred with poor management and consumer exploitation.The situation worsens in rural areas.With limited participation in decision making, the consumers are exploited by WAPDA and its allied power distribution companies. In this context, there is an increasing need to establish and strengthen citizen forums where the rural population can voice their issues and concerns with regard to service delivery in the energy sector. This may lead to improved electricity governance in the rural areas, paving the way for enhanced agricultural production. The project aimed to establish citizens' complaint cell as a medium between electricity consumers and SEPCO and to launch awareness campaign for the masses to sensitize them about key issues of electricity governance for their improved role in the decision- making process.The project activities resulted in the establishment of public private partnerships, citizens complaint cells, and a tehsil level Electricity Consumers Organization (ECO). A total of 16 Citizens Complaint Cells (CCCs) were established as a result of project activities.These cells helped citizens in getting their complaints addressed by SEPCO. Furthermore, more than 6,000 electricity consumers were apprised of complaint lodging methods and effective uses of electricity through an awareness campaign. HIGHLIGHTS 16Cells Electricity Consumer Organization 6,000Consumers Sensitized Dialogues held with SEPCO ECOs Trained on Oversight Issues Citizens Engaged for Improved Services Platform for Responsive Energy Sector Created 34 www.cvpa-tdea.org
- 53. YWS RESEARCH / SITUATIONALANALYSIS YWS conducted a baseline study which showed that there were more than 40,000 (meters) electricity consumer households with more than 300,000 beneficiaries having a monthly consumption of 8.8 million units in the target area. In this regard, the potential monthly revenue from billing was around Rs. 250 million out of which only Rs. 55 million was recovered. Around 70% of the population of 16 UCs has access to electricity and the intervention was aimed to increase the recovery ratio which could be helpful in providing electricity to the remaining 30% population.The project conducted a mapping exercise to make clusters of those households which have electricity supply meters.The idea was to make clusters of 150-200 households (having electricity meters) as a result of which 160 clusters in the target project area were formed. ROLE OF CITIZEN GROUPS The project engaged citizens by establishing CCCs at each UC as a medium between consumers and SEPCO. Each Cell comprised of15-20 members, including electricity consumers and community activists. Moreover,ECO at the tehsil level comprised of 16-22 active community members and members from each UC level CCC.The ECO advocated and lobbied for the protection of the rights of electricity consumers.With that, 160 clusters in the project area were established in which community members participated as volunteers.These clusters highlighted high risk areas like low recovery and overbilling. ADVOCACY AND ENGAGEMENT The proposed project established a public-private partnership betweenYWS and SEPCO's local and divisional offices.The main focus of this partnership was to provide mutual facilitation in which SEPCO's officials catered to the demands, needs and complaints of the electricity consumers in the target project area while the ECO and CCCs facilitated SEPCO in terms of bill distribution and recovery. Moreover,the ECO conducted consulta- tions and dialogues with the local and divisional level officials of SEPCO with the agenda to bring forward the issues of electricity consumers through their respective CCCs. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Citizens' engagement and participation in decision-making is essential for community development in any area. Despite a global shift towards inclusion of citizens, decision- making in Pakistan remains under the control of a few stakeholders with no mechanism in place for social accountability, the result of which is poor governance and exploitation of consumers.The current state of the energy sector demands an increased participatory role of consumers in the decision-making process in order to resolve their concerns through improved governance. In this regard, the project facilitated the establishment of various platforms for citizens to collectively raise their voice and participate in the decision-making process through engagement with public officials. In the long-run, the project is expected to transform the role of citizens from traditional consumers to active producers, having direct influence over decision-making processes in the energy sector. In other words, the project has laid the stepping stone for citizens' inclusion and is likely to translate its effects in terms of improved governance and increased level of transparency and accountability in the energy sector. DELIVERABLES/OUTPUTS 16 CCCs established to address citizens' complaints/issues and voice their demands with the higher authorities of SEPCO An ECO established at the tehsil level to act as a medium between SEPCO and electricity consumers and to advocate for the protection of electricity consumers' rights More than 6,000 electricity consumers made aware about the effective use of electricity, complaint lodging process and their responsibilities through a comprehensive awareness campaign in the target UCs Continued dialogues were held with local and divisional level electricity supply institutions (SEPCO) for improvement in service delivery, including collection of bills Issues related to electricity consumers were highlighted and resolved Citizen's groups were trained and strengthened to oversee issues related to electricity governance in their communities Communities were involved in improving transparency and accountability for electricity regulation with respect to recovery and consumers‘ issues An informed citizens' platform was available to advocate and lobby for promoting responsive consensus oriented energy sector decision-making A key component of the proposed efforts in collaboration withYWS and continue in the target district even asYWS is based in the local area, especially with regard to monitoring the issues/complaints of electricity sustainability strategy was the other state and non-state actors even after the project duration.YWS will it can manage to perform this role. the activities of the CCCs and the ECO. consumers from concerned cluster formation and strengthening of CCCs after the expiry of this grant.The develop a close liaison with the UC YWS will engage/involve the UC Furthermore, 16 UC level CCCs have coordinators during monthly meeting and ECO.YWS developed capacity of trained human resource and strong level CCCs and tehsil level ECO and tehsil council administration already been established in the target that would be held at the UC office and these local partners (ECOs and linkages with duty-bearers will be an for monitoring their progress and to actively cooperate with the CCCs UCs. Each CCC's selected Chairman submit the issues/complaints in the communities), who will continue their asset, and ensure that efforts will maintaining the oversight activities: and ECO.This will help in the long run, who is a member of ECO would receive monthly meeting of ECO. www.cvpa-tdea.org 35
- 54. FAT CITIZENS‟ OVERSIGHT OFMUNICIPAL SERVICES April 2012 to September 2014 Total Funds Disbursed: PKR 49.61 Million Participatory Educational Awareness and Community Empowerment Balochistan Gilgit Baltistan Mirpur Khas Akhtar Hameed Khan Resource Centre Peshawar Association For Behavior and KnowledgeTransformation Lower Dir Association of Global Humanists & Ethics Upper Dir Lower Dir KP Peshawar AJK Kashmir Multan DEVCON An Association for Rural Development Sanghar Dir Area Development Organization A Upper Dir Goth Seengar Foundation, Jacobabad Punjab Multan Balochistan Jacobabad Sanghar Sindh Mirpur Khas
- 55. OBJECTIVES 1 Citizens‟ participation indecision making process and active oversight of the development process strengthened leading to noticeable improvements in the municipal services delivery supported by empirical data. 2 Provincial/District governments institutionalize tools and mechanisms to effectively respond to citizens‟ needs and priorities.
- 56. PARTNERORGANIZATION PROJECTTITLE Meetings 2 2 3Monthly Chronicles Media Articles SOCIAL ACCOUNTABILITY OF MUNICIPAL SERVICES DELIVERY AND DEVELOPMENT IN PESHAWAR Training workshop on governance score card usage and administration PROJECT BRIEF AND OVERALL PROGRESS Akhtar Hameed Khan Resource Centre (AHKRC) www.ahkrc.net.pk ALLOCATED FUNDS (IN PKR) 8.32m DURATION 25 MonthsApril 20, 2012 to May 15, 2014 GEOGRAPHICAL AREA KP Peshawar OBJECTIVES To create vibrant social accountability systems for municipal services sector inTown-1, Peshawar To increase citizens' participation in the decision making process at the local level To increase citizens' participation to improve government responsiveness towards citizens' needs at the local level The project was aimed at creating a vibrant system of social accountability and awareness among the citizens regarding municipal services at the lowest tier of the Town Municipal Administration (TMA), specifically in Town-1, Peshawar.The project built on tasks and activities aligned to meet the two indispensable needs through the mapping and identification of stakeholder groups, formation of Citizens Resource Center (CRC), and evaluation of state of municipal services through governance score card, technical and social review of new plans, policy advocacy, educating citizens, and strengthening policymakers' accountability through public hearings, articles, and roundtables. HIGHLIGHTS Interim9 of Workshops Technical and State Municipal Advocacy Papers 18& 16CRC/Stakeholders Social Reviews Services Reports Policy Briefs Facts and Figures Briefs 38 www.cvpa-tdea.org
- 57. AHKRC RESEARCH / SITUATIONALANALYSIS Situational analysis of the water supply, sanitation, solid waste management and street lights was completed; and through successful advocacy with the political leadership and the Department of Local Government, the state of water supply, sanitation etc. was improved further.As the community discovered tools and methods that bring about positive changes, they are now relying less heavily on public interventions, but rather, for the first time raised their own funds for water and sanitation activities. ROLE OF CITIZEN GROUPS The project formed Community Resource Center (CRC) which steadily evolved into a credible voice of the community.The inclusive process brought in influential personalities, business and professional groups, political activists, students and media through information sharing which resulted in creating a fertile environment for collective social action. ADVOCACY AND ENGAGEMENT Mapping and identification of stakeholders helped in identifying target groups for effective development and progress. Establishment of the Citizens Resource Centre (CRC) directly provided a platform, bridging the public with the government. Evaluation of the state of municipal services through governance score cards acted as a visual tool showing govern- ment performance. Citizens made policy-makers accountable through public hearings, roundtable and focus group discussions and informed information sharing through news- paper stories and opinionated articles.Technical and social review of plans, policy advocacy, empowerment and awareness-raising was carried out so that citizens from all walks of life and backgrounds could be heard. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Due to the absence of local governments in Khyber Pakhtunkhwa and dissolution of the Local Government Ordinance (2001), there are fewer opportunities for citizens to raise their voice for effective service delivery and development planning at theTMA level. The project mobilized and trained citizens to monitor the performance of theTMAs and advocate for effective planning for better service delivery.The project facilitated in strengthening the accountability system and raised awareness among the people regarding municipal services at lowest tier of theTMA inTown-1 Peshawar.Through mapping, the project identified key issues ofTMAs and advocated for viable and practical solutions for improvements and reforms.This transformed the relationship between citizens and duty bearers with regard to better service delivery byTMAs.The project also facilitated the formation of CRCs for the registration of complaints. It published governance scorecards to generate an informed debate among citizens and informed evidence and research-based advocacy. DELIVERABLES/OUTPUTS Linkages building workshop 9 interim meetings of CRC/stakeholders Orientation session of data collectors/surveyors on the governance score card Training on governance scorecard usage & administration 2 ‗State of Municipal Services in Peshawar‘ reports Training manual 2 workshops - 2 days each 2 technical and social reviews 4 public hearings 3 advocacy papers/ policy briefs 18 monthly chronicles & facts and figures briefs 16 media articles Final project report Co-ordination with stakeholders The project developed certain measures and checks to guarantee the sustainability of the intervention. On the second day of project knowledge and results sharing, CRC members and local stakeholders gathered to finalize the CRC agenda. They also passed unanimous resolutions to affirm their commitment to take over the CRC responsibilities and for ensuring better services. The members agreed that the CRC team coordinator will liaison with Municipal Corporation to chair the upcoming meetings regularly. As a result of joint consultation meetings between the government and non-gover- nmental stakeholders, a community Plan of Action was formulated for collective redress.With UC level CRCs in place, the community is now ready for a bipartisan role with meaningful participation of all political parties and an active oversight of municipal services. The community is now aware of the state of water supply and has shared the agreed-upon plan for repair work on water supply and drains cleaning. In the future, the community will be able to play a vigilant role as they are apprised about the contracts signed by HALCROW with the contractors and the funding secured by LG&RDD from USAID in shape of Municipal Services Development Program (MSDP); www.cvpa-tdea.org 39
- 58. PARTNERORGANIZATION PROJECTTITLE 2 TMA StaffCitizen Complaints Support Hygiene Promotion IMPROVEMENT & STRENGTHENING OF MUNICIPAL SERVICETHROUGH ADVOCACY,CITIZENS‟ INVOLVEMENT AND OVERSIGHT Health and hygiene session for middle and primary school teachers PROJECT BRIEF AND OVERALL PROGRESS Association for Behavior and KnowledgeTransformation (ABKT) www.abkt.org.pk ALLOCATED FUNDS (IN PKR) 7.07m DURATION 20 MonthsAugust 06, 2012 to April 05, 2014 GEOGRAPHICAL AREA KP Dir-Lower OBJECTIVES To strengthenTMA's water and sanitation services through capacity- building, advocacy, linkage-building and by placing coordination mechanisms To improve citizens' involvement inTMA's water and sanitation services through enhancement of effective complaint tracking system and formation of municipal services support committees To improve social accountability, adaptability and citizens' oversight through the establishment of citizens' scorecards mechanism To mobilize and engage a wide range of stakeholders through capacity building to improve key evidence-based hygiene behaviors at the household and community levels ABKT's project aimed to promote the use of transparency and social accountability tools in service delivery at the tehsil level by building the capacity of Tehsil Municipal Administration (TMA) staff through sustainable social accountability practices.The proposed project included a variety of interventions under three major areas; capacity-building, advocacy and linkage-building to strengthen the capacity of TMAs and citizens. It has been observed that there are some areas where the water and sanitation service delivery is lacking and problems are still being faced. HIGHLIGHTS Complaint Tracking Systems 120 522Capacitated Quarterly Newsletter 1and Accountably Network Capacities of TMA staff enhanced 12Sessions 40 www.cvpa-tdea.org
- 59. ABKT RESEARCH / SITUATIONALANALYSIS The project conducted four baseline surveys based on data collection fromTMAs in Timergara and Adenzai.The baseline presented the prevailing situation and people's knowledge in Timergara and Adenzai and captured their observations regarding municipal services within their mohallahs/villages.Three tools were used for the baseline surveys with male respondents (social mapping, FGDs, and transit walk) and one (FGD) with female respondents to assess the local culture and norms. ROLE OF CITIZEN GROUPS The project formed a District Municipal Services Accountability Network (DMSAN) to inform, support and direct a joint initiative between civil society, community and line departments for improved service delivery of municipal services.The formation of these committees contributed to the development of a common understanding and coordination and relations to ensure that public officials and institutions are held accountable by the citizens.The 12-member committees comprised four members from each Municipal Services Support Committees (MSSCs), which were formed for the same purpose at the tehsil level. ADVOCACY AND ENGAGEMENT Seven coordination and experience-sharing meetings of DMSANs were held to strengthen linkages between citizens and public officials.The meetings defined the roles and responsibilities of service users and providers for improved coordination, accountability and service delivery.The MSSCs facilitated four consultative dialogues between TMAs and target communities with the aim to enhance awareness among citizens to understand the structure of municipal committees and enable them to be a part of the decision-making process. Similarly, hygiene sessions for Lady Health Workers (LHWs) andTraditional Birth Attendants (TBAs) were held to build awareness on health-related issues. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED After the promulgation of the Local Government Ordinance (LGO) of 2001, the responsibility of municipal service delivery was entrusted to a newly-established entity- TMA. Even though theTMAs have completed a decade of existence, incomplete devolution has caused the capacity of the local government to remain weak whereby there is no standard system in place for customer orientation or political accountability.ABKT's project enhanced transparency and accountability mechanisms for better service delivery at the local level.The project facilitated the capacity building of citizens andTMA staff to effectively engage for improved water and sanitation services.The project facilitated the formation of MSSCs which coordinated withTMAs to highlight specific issues.These groups also engaged with public representatives to voice issues of budgetary allocations and infrastructural needs of theTMAs.The project actively engaged citizens to build their awareness on hygiene and health issues through promotion sessions on hand washing, household water treatment methods and solid waste management. DELIVERABLES/OUTPUTS 2 complaint-tracking systems were established in Municipal Committees ofTimergara and Chakdara through which 522 complaints were registered 7,000 quarterly newsletter to educate and apprise all stake holders regarding municipal services improvement through citizens' involvement were published Formation of one DMSAN and MSSCs to ensure that service provider bodies are accountable to public and service users at the community level Conducted 12-One day health and hygiene promotion sessions for school teachers,TBAs, LHWs and women at the community level Approximately 6,000 girls and boys students (100 each in 60 schools) were given awareness about hand washing and household water purification methods and solid waste management Capacities of 80% ofTMAs' staff were enhanced, which improved the quality of water and sanitation services of the twoTMAs i.e.Timergara (urban) and Adenzai Lower Dir Capacities of the 24 members of DMSAN were built during the project period to oversee and facilitate the MCs in Lower Dir Women's participation in DMSAN forum was made possible through the proactive involvement of active female members, made possible by strong lobbying with and motivation ofTMA officials and DMSAN male Members Following project interventions, a coordination mechanism for sharing experiences at theTMA and district levels has been established between citizens and government officials in the form of DMSANs.A complaint tracking mechanism at two TMAs will continue to supervise and facilitate citizens. www.cvpa-tdea.org 41
- 60. PROJECTTITLE PARTNERORGANIZATION Baseline Survey CitizenForums 1 MERI AWAZ IEC material on effective municipal services being distributed within local community PROJECT BRIEF AND OVERALL PROGRESS Association of Global Humanists & Ethics (AGHE) http://aghepakistan.org/ ALLOCATED FUNDS (IN PKR) 8.5m DURATION 20 MonthsAugust 06, 2012 to April 05, 2014 GEOGRAPHICAL AREA Punjab Multan OBJECTIVES To improve efficiency and effectiveness of municipal services in three towns of Multan district To promote citizens' voice and participation in local decision-making in municipal services. The Local Government Ordinance 2001 paved the way for establishing Town Municipal Authorities (TMAs) with the mandate to provide all municipal services. However, citizens andTMAs mostly have no operational relationship, which leads to the nonfulfillment of the needs and demands of citizens. This project aimed to promote citizens' voice and participation in local decision-making processes in three towns of Multan district, reducing inefficiency and ensuring accountability in the delivery of municipal services through citizens' involvement. The project had 1,842 direct beneficiaries (654 women and 1,188 men) who participated in capacity building programs, advocacy workshops, seminars and public dialogues. Indirect beneficiaries included the entire population of the district, as the project was designed to have a multiplier effect. HIGHLIGHTS 1 36 Complaint Registration Mechanism System Citizens'1 Dialogues of Demands CoD on Municipal Servises IEC Materials Distributed 42 www.cvpa-tdea.org
- 61. AGHE RESEARCH / SITUATIONALANALYSIS The project team conducted a baseline survey in three towns of Multan i.e. Musa Pak Shaheed, Sher Shah and Jalalpur Pirwala.These towns have 12 UCs, of which five were taken as a sample.The study highlighted important water and sanitation issues and its findings showed that most citizens identified the municipal administration in their respective areas as the main service provider for water and sanitation facilities, waste collection and road maintenance services.The citizens were satisfied with the improvement in road infrastru- cture but expressed their dissatisfaction over water services and waste collection. During the FGDs, respondents showed little knowledge of complaint mechanisms in their respective towns and voiced the need for an effective complaint mechanism. ROLE OF CITIZEN GROUPS The project mobilized and facilitated citizens to raise their voice and participate in decision- making for improved service delivery.AGHE established vibrant citizen networks and built their capacity, besides carrying out a public awareness campaign through FM radio, television and distribution of IEC materials. Citizen forums were formed in 12 UCs and given defined roles such as identifying priority issues, gathering information, soliciting views of citizens for improved municipal services, building important bridges of trust between the government and communities, determining budget priorities and bringing technical expertise to the discourse on improving municipal services.A total of 36 forums were established in the targeted UCs, consisting of 116 men and 68 women. ADVOCACY AND ENGAGEMENT Nine advocacy workshops were held in each town to sensitize citizens on the right to proper municipal services.The workshops facilitated participants in developing a Charter of Demands through which the public would raise its voice with the concerned authorities. Politicians, MNAs andTMA officials attended the workshops and heard citizens' demands regarding improved municipal services.The project also facilitated eight public dialogues between citizens and elected representatives.The basic purpose of the dialogues was to highlight and advocate key concerns on municipal services and work out strategies to optimize existing resources.A total of 330 citizens (219 males and 111 females) attended these dialogues. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project facilitated in increasing public demand for improved municipal services and early local government elections.Through this project, citizens were given the opportunity and the SolidWaste Management departments.The advocacy workshops effectively engaged elected representatives with citizens for improved service delivery. Subsequently, they pledged to raise citizens' demands in the provincial assembly. The project also enhanced the capacity of citizens' forums to oversee municipal services related issues, liaise with service providers and engage with policymakers. The project sensitized over 12,000 residents regarding Right to Information and complaint registration procedures, leading to increased numbers of complaint activities, communities were able to exercise their rights and register their complaints through accessible channels with adequate follow-up and productive responses from the communities and the municipal institutions through improved communication and coordination with regard to service delivery. DELIVERABLES/OUTPUTS Baseline survey conducted in 3 towns of District Multan covering 12 Ucs 36 citizen forums (composed of 184 citizen volunteers) established in 12 UCs in District Multan and trained to overseeTMAs Complaint Registration Mechanism System proposed to redress the citizens' complaints regarding municipal service delivery IEC campaign carried out on citizens' Right to Information and complaint registration procedures, reaching over 12,000 residents of the 3 target towns Citizens' Charter of Demands promoted through media campaigns, advocacy workshops and seminars for improved municipal services Sustainability plans were embedded in project implementation strategies as the participants trained and sensitized by the project are expected to pass on their information and learning to other community members. Policymakers, CSOs media persons were sufficiently involved in project activities to build pressure on the government to improve the quality of municipal services and to ensure the continuation of intervention initiatives after project completion. Members of the citizen forums will also continue to follow the action plans that were developed during the capacity building programs. www.cvpa-tdea.org 43
- 62. PROJECTTITLE PARTNERORGANIZATION Baseline Survey StakeholdersCitizens Committees Volunteers CITIZENS FOR CHANGE Cleanliness campaign underway at Sanghar PROJECT BRIEF AND OVERALL PROGRESS DevCon-An Association for Rural Development http://www.devconpk.org ALLOCATED FUNDS (IN PKR) 6.93m DURATION 25 MonthsApril 20, 2012 to May 4,2014 GEOGRAPHICAL AREA Sindh Sanghar OBJECTIVES To collect and refine the data of UC-II in the perspective of municipal services To educate both masses and stakeholders on their rights and responsibilities in strengthening service delivery through advocacy and social mobilization To improve services of waste management, sanitation and street lights by making institutions/officials accountable through citizen participation in preparation and implementation of development plans and budgets To improve complaint management systems withinTaluka Municipal Administration (TMA) UC-II DevCon- An Association for Rural Development, in partnership with the Taluka Municipal Administration (TMA)- Shahdadpur, District Sanghar has implemented a joint project titled ‗Citizens for Change‘, sponsored by USAID Citizens'Voice project. This project particularly aimed to improve municipal services in UC-II of Taluka Shahdadpur through piloting unique interventions.The aim of implementing this was to introduce a replicable model for all other UCs and towns in the district.The project has positively impacted the lives of the community and improved their knowledge and attitudes towards active citizenship whereby remarkable improvements have been observed in different areas including awareness levels of citizens about the (1) roles and responsibilities of municipal services (2) existing conditions of the sanitation, drainage, sewerage and waste disposal etc, (3) complaint management system (4) levels of citizens‘ satisfaction from municipal services and responses against their complaints and (5) role of volunteer citizen committee. HIGHLIGHTS 1 24Meetings MoU with TMA 18Formed Complain Centers Established 251Capacitated Quarterly Sanitation Campaigns 44 www.cvpa-tdea.org
- 63. DevCon RESEARCH / SITUATIONALANALYSIS DevCon in collaboration with theTMA department Shahdapdur conducted a baseline survey on municipal services being provided in UC-II ofTaluka Shahdadpur.The survey revealed that most people were unaware about municipal services, including the waste disposal management system. Skin diseases, malaria, diarrhea and dengue were common and most respondents had suffered from these diseases.The respondents were unaware of benefits of a drainage system which resulted in stagnant water in the area. Streetlights were dilapidated while parks and playgrounds were not maintained. Furthermore, TMA officials and comm- unity members were unaware of their basic responsibilities and no mechanism was in place for effective coordination.The complaints were being verbally conveyed in the absence of any formal system. ROLE OF CITIZEN GROUPS Citizen interaction with TMA and its officials was weak in District Sanghar, leading to lack of transparency and accountability of the institution. DevCon's project highlighted specific issues like the availability of relevant information and citizens' engagement with TMA in budget making and planning etc. at the local level.The project educated citizens regarding their rights, responsibilities and channels through which they can advocate for improved service delivery and enhance the transparency ofTMAs. ADVOCACY AND ENGAGEMENT To achieve the objectives of the intervention, the project team sought consent fromTMA Shahdadpur through a formal MoU, while a comprehensive and separate questionnaire was designed to gather data fromTMA officials and the public.A 75 member volunteer committee, with 40% representation of females was constituted to understand project objectives.The working environment atTMA UC-II office was improved while a monthly meeting of all theTMA for UC-II was facilitated.The other steps to achieve the objectives included `Hafta-e- Safai' (week long cleanliness drive), establishing waste collection points and disposal plan, progress tracking through periodic review, discussions with Tehsil Muncipal Officer (TMO) and UC-II‘s public representatives over various issues, establishing a complaint desk in UC-II office, introduction of complaint audit system, end-line survey, drafting a report about the project in collaboration with TMO and holding a seminar at the end of the project to present the report to a provincial representative. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project facilitated increasing the level of citizens' awareness regarding their rights and responsibilities with regard to municipal institutions thus influencing public demand for improved service delivery. Under the project, citizens in the target area were given the opportunity to engage with public officials for the first time, resulting in the develop- ment of a sustainable linkage between rights-holders and duty-bearers.The project has resulted in a marked improvement in the provision of basic facilities at the local level, such as a functional sewerage system, cleanliness of parks, streetlights and a proper waste management system.The recruitment of volunteers strengthened the oversight role of citizens, especially with regard to hygiene and proper waste management, increasing the accountability of public officials and institutions.The project has also facilitated in transferring the relationships between local communities and municipal institutions through enhanced communication and coordination for improved service delivery, which are likely to continue after the project's completion. DELIVERABLES/OUTPUTS A baseline survey was conducted to assess the current situation of municipal services in the town. 80 male & female volunteers from UC-II oversawTMA performance and created hygiene awareness Capacity building of 251 volunteers 24 consecutive coordination & consultation meetings with stakeholders were undertaken to seek their role in ensuring proper waste disposal 22 monthly meetings, particularly aimed at improving coordination and consultation with officials were held with theTMO The findings of the Baseline Study show that most residents of UC-II were not aware of municipal services. Furthermore, residents of the target area were not acquainted with proper waste management and disposed of their garbage in open places An MoU was signed between DevCon and theTaluka MunicipalAdministration Department in the target area Community members are now more conscious about their health & hygiene and exercising better practices at the household level Local communities and volunteers are aware of municipal services and the particular roles & responsibilities of the concerned department A mechanism is in place for hospital and household waste collection & disposal TMA officials and staff are now more accountable towards citizens and their services are being monitored by the volunteer committee A marked improvement was observed in the sewerage system, cleanliness in parks, street lights, and water resources availability during the project period A Complaint Center System has been introduced by theTMO office which will continue after the project.AWaste Disposal System has also been introduced and 75 garbage cans have been installed in UC-II.The waste is being disposed of in a timely manner by the concerned waste management staff and disposal exercise is being monitored by the Volunteer Committee. Formation of various committees joined by volunteers andTMA representatives will continue to sensitize community members and other stakeholders about their rights and responsibilities. www.cvpa-tdea.org 45
- 64. PARTNERORGANIZATION PROJECTTITLE Baseline Survey AwarenessSession FGDs at 2 Civil Society 1 CITIZEN PARTICIPATION INTHE MUNICIPAL SERVICES FORTHE SUSTAINABLE DEVELOPMENT OF DISTRICT DIR UPPER - KPK Focused group discussion on municipal services in Upper Dir PROJECT BRIEF AND OVERALL PROGRESS Dir Area Development Organization (DADO) www.dadopk.org ALLOCATED FUNDS (IN PKR) 7.95m DURATION 30 MonthsApril 20, 2012 to September 30,2014 GEOGRAPHICAL AREA KP Dir - Upper OBJECTIVES To prepare a report on present/past projects and their anticipated impact on the lives of citizens and to analyze the strengths and weaknesses ofTMA To create a conducive environment for citizens' voice and participation in the decision making processes of district government departments To increase awareness and educate citizens about their right to information and to engage them in ensuring transparency, accountability and fund tracking mechanisms To orient the service delivery process of TMA output by introducing useful output based budgeting inTMA with active support and participation from citizens In District Dir Upper, unequal power relations and decision-making disconnect between citizens and governing bodies are amongst the structural causes of social and political instability; leading to many problems such as poverty, low standards of living, low literacy rate and poor health etc. Enabling citizens to participate equally in the governance structure in order to define their development priorities and strategies will make a valuable contribution towards sustainable development along with social and economic growth.This calls for more attention on integrating citizens' voices and participation into the mainstream development process.This cannot be achieved until citizens are allowed to participate in the decision making process at all forums. Dir Upper is the most deprived district in KPK in terms of human development. Owing to deep rooted cultural norms and societal mindsets, citizens are not allowed to share equal development opportunities. Near-absent participation of citizens in different decision making forums, including the governance structure, is one of the reasons for abysmal underdevelopment.As they are not allowed to have access to public information, practical steps must be taken for developing a pertinent remedy for the problem. DADO, along with various activists and expert groups, recognized the dire need to launch a project on active citizen participation and access to information regarding TMAs and other district departments, programs and projects that would pave the way for a better standard of living for the citizens of District Dir Upper. HIGHLIGHTS 1 Capacity Building of CBOs 50 4District Level Workshops on Budgeting 1Forum Complaint Handling Committee 46 www.cvpa-tdea.org
- 65. DADO RESEARCH / SITUATIONALANALYSIS The situational analysis highlighted that there is dire a need to enhance the standard of living of the residents of Dir Upper.This is reflective of the fact that theTMA and its line departments need to work alongside residents of the area. In this regard, introduction of good governance, awareness of transparency and concepts of rule of law,citizens' particip- ation in the decision process, output based budgeting, prioritization of community needed programs and the Right to Information are required.Thus, the management of DADO selected six major UCs of TMA Dir (Out of 13 UCs) to launch a comprehensive project. The citizens of these UCs are dependent on agriculture and wage labor for their livelihood. Facilities such as drinking water,basic education, basic health, communication, sanitation and financial institutions are available to less than 20% of the total population in the area. ROLE OF CITIZEN GROUPS The organization strengthened and formed CBOs under a predetermined inclusion and exclusion criteria in which the representation of both affluent and poor citizens was ensured. In addition to the project activities, people were also involved in needs identific- ation for theTehsilAnnual Development Plan, oversight of municipal services and liason with municipal administration for early solutions to citizens' problems. ADVOCACY AND ENGAGEMENT CBOs were established and capacitated on the creation of a platform for discourse and action. Awareness sessions on citizens' Right to Information were held to generate healthy debates on the local government system. Union council-level stakeholder dialogues were held on transparency, accountability and improvement of municipal services to promote citizen-government engagement.Tehsil-level awareness seminars were organized to spread knowledge through various tiers. For developing citizens' report card on municipal services, FGDs on budget priorities were conducted to get citizens' views on the delivery of municipal services. Furthermore, capacity building of line departments on output-based budgeting was enhanced to ensure effective distribution of funds. Finally, district-level advocacy meetings for improvement in municipal services proved highly beneficial in taking steps towards effective implementation. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED CBOs, tehsil level Civil Society Forum (CSF), over sight committees, complaint handling committees, and District Resource Center were established for the purpose of citizens‟ participation in the decision making process, improvement in service delivery and accountability of concerned authorities with regard to service delivery.These committ- ees and Center not only played their positive role in enhancing citizen participation for the improvement of service delivery and accountability; they also contributed to policy and action oriented recommendations for strengtheningTMA role and introduced monitoring mechanisms for better service delivery in the project area. DELIVERABLES/OUTPUTS A baseline survey in 6 target UCs Formation and capacity building of CBOs in the target area 50 awareness session on citizens' role in the decision making process of municipal services, Right to Information and FundTracking Mechanism 4 FGDs on budget priorities at the district level 2 workshops on output based budgeting Formation of a CSF 2 capacity building workshops forTMA and UC administration Formation of Complaint Handling Committee at the tehsil level District Resource Center established at DADO office to exhibit information material on local government laws and regulations The project's success is based on the positive utilization of citizen centered approaches to improve the functioning of municipal services in the area. In fact, the intervention's success will encourage its replication in other parts of the region. The resource center established at the DADO office for the welfare of the citizens will act as a physical resource for citizen engagement. In this regard, the primary function of the resource center will be to connect citizens with TMA and its line departments and to assist them in finding solutions for community level issues. In this regard, DADO representatives will guide individuals and process their concerns to the relevant office for redressal and act as a buffer between citizens and line departments. www.cvpa-tdea.org 47
- 66. PROJECTTITLE PARTNERORGANIZATION Citizens Sensitized 1 MohallahCommittees WORKTOGETHER FOR IMPROVEMENT OF SOLID WASTE MANAGEMENT SYSTEM Citizens’ Oversight Committee meeting for improvement in solid waste management in Jacobabad PROJECT BRIEF AND OVERALL PROGRESS Goth Seengar Foundation (GSF) www.gothseengar.org ALLOCATED FUNDS (IN PKR) 7.36m DURATION 18 MonthsApril 20, 2012 to September 30,2013 GEOGRAPHICAL AREA Sindh Jacobabad OBJECTIVES To overseeTMA performance through citizens' participation To improve municipal service delivery through citizens' participation in decision making To institutionalize tools and mechanisms to effectively respond to citizens' needs and priorities To build citizens' capacities to actively take part in oversight and decision making processes To build the capacity ofTMA to resp- ond to citizens' needs and complaints To sensitizeTMA and community on the Sindh Freedom of Information Act To improve the existing complaint handling system Non-existent solid waste management is a major issue in Jacobabad.The condition further deteriorated after the floods in 2010, which swept away 70% of the villages and inundated 85% of the area in the district.The receding floodwaters left heaps of solid waste behind, which became an incubatory for flies, mosquitoes and rodents.A serious public health emergency was in the offing. TheTaluka Municipal Administration (TMA) did not have sufficient human and financial resources to cope with the problem.The situation warranted greater engagement of the community, both in terms of support to, as well as oversight ofTMA services. TheTMA, on the other hand, was working under a weak management framework, which allowed little transparency and provided no mechanism for public accountability of the institution. The already weak complaints handling mechanism was also dysfunctional. There existed no mechanism for the community to engage and interact with TMA officials. On the other hand, the local community had little understanding of their rights and entitlements and was not organized to negotiate with TMA on decisions affecting them on a daily basis.The community was not consulted or involved during the formulation of budget priorities, which was one of the major local concerns. It was against this backdrop that the project was designed.The core objective of the project was to build the capacity of various community groups and to raise demands for their inclusion in decision-making processes, particularly budgetary decisions for local level development.At the same time, the project sought to work closely with TMA to enhance their capacity to work with the communities and respond to their immediate and urgent concerns, efficiently and effectively. Policies and operating procedures required review and improvements to enable theTMA to work in a transparent and accountable manner. HIGHLIGHTS 508 Citizens' Oversight Committee Street Theaters on RTA TMA Website Developed IEC Material Distributed Online Citizens' Complaints 60 48 www.cvpa-tdea.org
- 67. GSF RESEARCH / SITUATIONALANALYSIS The project conducted a community perception survey in eight urban UCs of Jacobabad.The purpose of the survey was to document the status of the existing Solid Waste Management System in TMA Jacobabad and to identify the gaps that were to be addressed in order to improve municipal service delivery. Qualitative research methods were used to gauge public perceptions in the target union councils.A total of 50 Focus Group Discussions (FGDs), 25 each with male and female members of the community, and eight Key Informant Interviews (KIIs) were conducted with other relevant stakeholders, includingTMA officials. ROLE OF CITIZEN GROUPS The project facilitated the formation of a Citizens' Oversight Committee (COC).The Committee comprised 12 active and concerned citizens who were willing to enagage and influence TMA to become more responsive to public needs. The members of the Committee were trained on the technical aspects of the working of TMA, as well as equipped with tools and techniques for oversight and advocacy. Special attention was paid to ensure that the members of the Committee were able to present their concerns to officials in an effective and assertive manner. The project also helped form 60 Mohallah committees in eight UCs with the primary purpose of developing a sense of responsibility among people, and encouraging them to take part in the decision making process through local level advocacy initiatives. ADVOCACY AND ENGAGEMENT The project held five meetings with six local politicians to advocate for TMA reforms in Jacobabad.The project also facilitated citizen groups to hold six street theater performances for increasing awareness of the local community in slum areas regarding the Sindh FOI Act: six cleaning-day campaigns were also organized. The COC engaged with TMA officials for raising complaints and their redressal. Similarly, the staff also engaged with government officials during the perception survey (eight KIIs) conducted at the start of the project. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED One of the most important contributions of this project was facilitating the enhancement of the institutional capacity ofTMA: TMA employees were trained for better complaint handling and responsiveness. Another important achievement of the project was its role in facilitating the transform- ation of roles as the project activated citizens through mobilization campaigns, organized them in different groups and trained them for effective oversight of municipal services. Furthermore, project activities enabled citizens to participate in policy making processes forTMA reforms. Citizens' bodies such as COC and Mohallah committees also helped in strengthening transparency and accountability of government departments through active and trained oversight. DELIVERABLES/OUTPUTS Developed 10,000 brochures and 500 posters on solid waste management and distributed them among the community for awareness of municipal services Sensitized 256 men and 252 women on the Sindh Freedom of Information Act Formed a 10 member (8 males and 2 females) COC involving all segments of society to bridge the gap between TMA and the community Raised public awareness on Sindh Freedom of Imformation Act through street theatres and displayed IEC material on the same at theTMA office Developed aTMA website for easy access to information regardingTMA services and for the resolution of citizens' complaints online Constituted 60 Mohallah Committees in eight UCs ofTehsil Jacobabad to ensure solid waste management.These committees also coordinated with the district management for the eradication of polio and arranged medical camps in their UCs independently. The COC has agreed to devise new strategies to deal with issues of solid waste management, along with gas, water and electricity issues in mohallahs. Mohallah committees have been linked with other district gove- rnment departments (planning, development and revenue) and CSOs. Mohallah Committees will coordinate with NASASC which will take charge ofTMA Jacobabad. All these steps will help in resolving the problems faced by communities on a daily basis. www.cvpa-tdea.org 49
- 68. PROJECTTITLE PARTNERORGANIZATION 6 2 6Meetings 2 on CITIZEN RESPONSIVE GOVERNANCE ATTMA LEVEL Community meeting for strengthening citizens participation in local decision making PROJECT BRIEF AND OVERALL PROGRESS Participatory Educational Awareness and Community Empowerment Balochistan (PEACE) www.peace-pk.org ALLOCATED FUNDS (IN PKR) 3.48m DURATION 15 MonthsApril 20, 2012 to July 19,2013 GEOGRAPHICAL AREA Sindh Mirpur Khas OBJECTIVES To enhance citizens' participation in local decision making at theTMA level To improve capacities of communities andTMA in planning, budgeting and management of public services To enhance accountability, transparency and citizen responsive governance at theTMA level In absence of the local governments, public instit- utions generally make decisions about development and budgetary allocations without consulting local populations.While most financial resources account for non-development expenditure, the residues are not allocated on a needs basis which further exace- rbates the deprivation of the most deprived. One of the consequences of the non-inclusion of public in local decision-making and oversight of public institu- tions is the further deterioration of public services; in this case, provided by the Taluka Municipal Administration (TMA).This does not only cause alienation between citizens and the state but also raises the chances of misuse of public money in the absence of effective accountability mechanisms. These issues were prevalent in the newly established Taluka Hussain Bux Marri in Disrict Mirpur Khas in Sindh.Along with other Taluka level departments, the TMA was also newly established and required administrative and technical assistance to administer its business, particularly with regard to public engagement and improvements in service delivery. In this context, investments were needed to build the capacities of the TMA staff. Furthermore, communities living in the Taluka had little understanding of their rights and entitlements under the new administrative framework. In addition, the communities needed to be organized to effectively raise demands for developm- ent and improvements in the quality of services. The Citizens' Responsive Governance Project was designed in this context with the primary purpose of making efforts for inclusive, responsive, transparent, and accountable governance at the TMA level.The project worked with TMA to strengthen its planning, budgeting, management capacities and systems for improved coordination with the citizens.The project also facilitated and encouraged educated citizens to organize themselves into groups and raise demands for response governance. It was a unique intervention in a relatively underdeveloped area of the province which intervened both on the demand and supply sides in order to maximize benefits for the citizens. HIGHLIGHTS Community Mobilization Meeting Governance and Development Citizens' Consultations Planning2with TMA and GDC Participatory Monitoring Visits to Services Training1Planning forTMA and GDC Training Budgeting forTMA and GDC 50 www.cvpa-tdea.org Coordination Delivery Projects Representatives
- 69. PEACE RESEARCH / SITUATIONALANALYSIS The project established a baseline during its inception phase to objectively assess the quality of municipal services and to gauge public perceptions about the same.The baseline also attempted to analyze the gaps in municipal service delivery. Furthermore, results were evaluated at the end of the annual development cycle; based on these results, the targets for the next year were set. ROLE OF CITIZEN GROUPS The project facilitated the formation of Governance Development Coordination Group (GDCG) comprising active citizens to work as a local advocacy group with the mandate of seeking improvements in the quality of municipal services.The GDCG worked with TMA officials to set target outcomes, develop action plans and monitor implementation.The process started with annual budgeting.With a call for budget, citizens' consultations were organized to prioritize development needs and service gaps; these were taken under consideration throughout the planning process and target setting.The project built the capacity of theTMA and GDCG for two annual financial cycles to ensure that a step-by-step TMA planning process is carried out with citizens' participation and results are evaluated at the end of each year.The project formed a group of citizens and organized it on the platform of GDCG.The group worked with TMA in citizens' consultation, priority setting, planning, budgeting, service, project implementation, and monitoring and evaluation. This group worked with government officials for enhanced links and coordination and to discuss improved service delivery measures and citizens' priorities in the target district. These groups built effective linkages with TMA for the provision of services in a transparent manner. ADVOCACY AND ENGAGEMENT The project ensured accountability and transparency by engaging citizens and media and increased access to information. Budget reviews were conducted to incorporate citizens' priority areas with regard toTMA's annual budget and plans. Citizens' consultations and priority-setting meetings with relevant public officials were facilitated for improved service delivery ofTMAs. Information regarding citizens' rights was shared through community meetings and debates that helped increase the knowledge of the community at grass roots level. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The Citizens' Responsive Governance project facilitated in fostering a working relationship between citizens and government officials (TMAs) in Mirpurkhas for better service delivery.The project facilitated the formation of citizen groups, which effectively engaged withTMAs for planning, budgeting and implementation of services. Citizens were trained to review budgets, monitor and evaluate the performance ofTMAs on a set criterion, document the issues and engage with elected and public officials.The budget review led to the incorporation of their priorities inTMAs' annual budget and plans.The project strengthened the accountability mechanism through information sharing on budgetary allocations and processes of spending at the local level. DELIVERABLES/OUTPUTS Baseline study Data analysis 6 community mobilization meetings 2 GDCGs 6 citizens' consultations 2 planning meetings with TMA and GDC 2 participatory monitoring visits to service delivery projects and sites Technical assistance toTMA and GDC in participatory planning and management Training on planning for TMA and GDC representatives Training on budgeting for TMA and GDC Training on management for TMA and GDC Technical Assistance to GDC on day-to-day management, advocacy and citizens' voices Technical Assistance toTMA and GDC on coordination and implementation of services 4 GDC strengthening coordination meetings The Governance Development Coordination group is likely to sustain beyond the project's completion. However,it will require support in terms of capacity-building and administrative/technical input in order to function more effectively.The targeted beneficiaries were capacitated to work independently in future for the objective of this project www.cvpa-tdea.org 51
- 70. FAT EDUCATION SECTOR REFORMS August2012 to February 2014 Total Funds Disbursed: PKR 73.66 Million Leadership for Environment and Development Punjab Children First Haripur DevCon-An Association for Rural Development KP Lower Dir Shangla Gilgit Baltistan Jacobabad, Hyderabad, Sanghar, Khairpur and Badin Mardan Haripur Rawalakot Development Empowerment Women Association Kashmir Lower Dir A JK Human Development Foundation Rahimyar Khan, Mardan,Tando Muhammad Khan and Zhob Organization for Human Development A Khushab Sargodha Narowal Mardan Pak Education Society Shangla Zhob Punjab Rahimyar Khan Balochistan Jacobabad Khairpur Sindh Sanghar Hyderabad TM. Khan Badin READ Foundation Rawalakot Society for Human Empowerment and Rural Development Khushab and Sargodha Sudhaar Society Narowal
- 71. 1 2 OBJECTIVES Strengthened citizens‟ voicethrough, among others, oversight of public sector education system and/or advocacy for reforming relevant laws, policies and practices for improved quality of public sector education. Advocate for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making and monitoring processes Assist in effective networking of organizations working for education sector reform to strengthen accountability, ensure coordination and to avoid duplication of efforts Participate in the policy making and decision-making processes at various stages through available forums or mechanisms to convey citizens; voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the policies (in relation to aspects like availability, access, quality, discrimination, gender-gap, curriculum, infrastructure, administrative & absenteeism,) and challenges being faced in reforming and improving the performance of education sector Campaigns for the implementation of Article 25-A of Pakistan's Constitution, which declares right to education as a fundamental right of all children of 5-16 years of age Campaigns for increased budgetary allocations, devolution of more powers to schools (e.g. school-based budgeting), transparency and stronger citizens' involvement on the basis of demands articulated through a broad-based consultative process involving various stakeholders Oversight of relevant institutions, departments and programs to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation or monitoring processes Address the relationship and improved cooperation among district/city, provincial and Central Government to address bottlenecks in service delivery Support policies and related government initiatives aimed at improving the enabling environment to effectively carry out the decentralization of the schooling system Support the development and sustainability of government agencies and other institutions that will provide ongoing assistance to improve local education governance Advocacy campaign and engagement with political parties and all other stakeholder to develop policy and a regulatory framework for the private educational institutions to effectively address concerns related to, among others, quality, discrimination, fees and safety conditions. Civil Society-Government Partnership, or linkages, between and among Government and non- Government actors for improved accountability in the education sector. Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about inadequate Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Parliamentary Committees of provincial assemblies on education), anti-corruption departments and/or other institutions meant for accountability (e.g. Provincial Ombudsman) education) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms Effective steps to ensure the promotion of the use of available complaint forums to get the complaints of students or their parents effectively addressed.
- 72. PARTNERORGANIZATION PROJECTTITLE signed with for 1Building 5 Seminars STRENGTHENING CITIZENS‟VOICE FOR FREE AND COMPULSORY EDUCATIONTO PROMOTE ACCOUNTABILITY A walk being conducted for raising awareness about Article 25-A of the Constitution of Pakistan PROJECT BRIEF AND OVERALL PROGRESS Children First (CF) ALLOCATED FUNDS (IN PKR) 7.36m DURATION 9 MonthsAugust 6,2012 to May 5 2013 GEOGRAPHICAL AREA KP Haripur OBJECTIVES To mobilize local communities to monitor and respond to education- related issues in Haripur district of Khyber Pakhtunkhwa To create demand for necessary legislation to ensure free and compulsory education and prohibition of corporal punishment To advocate for the efficient use of and increase in education budget of Khyber Pakhtunkhwa Amid an education emergency compounded by administrative and policy changes in the education abysmally low school enrollment and retention rates in sector.The empowered citizens approached elected Pakistan, the project sought to improve the legislative framework for government education in Khyber them to introduce the required legislation i.e. Pukhtunkhwa.Two key areas were focused upon: the Enforcement of Prohibition on Corporal Punishment enactment of Article 25-A of the Constitution and Bill and introduction of the Khyber Pakhtunkhwa Free improvement in the learning environment through and Compulsory Education Act. conducted at the district and provincial levels to build pressure on the provincial government to take concrete steps. Mobilization and empowerment of civil society groups, youth, social workers, teachers and journalists was also undertaken as a prerequisite for building greater demands for education reforms and increased accountability of public institutions. criminalization of corporal punishment in schools. The project also developed liaison with other like- The project facilitated citizens to create demands and minded civil society groups, such as the Child Rights build pressure on duty bearers for required legislative, Movement (CRM). Joint advocacy events were HIGHLIGHTS MoU 1KP Orientations2Citizens' Citizens‘ Education Capacity2 Advocacy6Sessions Awareness events 2Education Dept Education Forums Council Sessions (CEFs) (CEC) 54 www.cvpa-tdea.org
- 73. CHILDRENFIRST Enabling legislation foreducation and RESEARCH / SITUATIONAL ANALYSIS The passage of the 18th Amendment has not only made education a provincial subject, but also guaranteed the right to free and compulsory education to all children between the ages of 5 to 16 years in Pakistan. Massive floods and the ongoing wave of terrorism adversely affected the education infrastructure, especially in Khyber Pakhtunkhwa.Although sector policies are in place to bring gradual improvements in institutions and the services provided, there are significant gaps in individual and institutional capacities to implement these policies effectively. Moreover,the centrally-organized administration prevents schools or citizens from getting involved in the decision-making process.This leads to social indifference and curtails the administrative independence of the schools at the provincial and district levels. ROLE OF CITIZEN GROUPS The project strengthened citizens‘ voices by establishing CEFs in Khanpur, Haripur and Ghazi tehsils and a CEC at the district level in Haripur. Each tehsil committee comprised 25 members including parents, teachers, activists, lawyers, journalists, youth and former councilors.The 25-member district committee was trained and sensitized about the significance of collective efforts to bring education-related legislative changes.These groups acted as a pressure group to advocate with members of the Khyber Pakhtunkhwa Assembly to legislate for improved education.The groups were mandated to establish ongoing linkages with the education department to raise demands for the redress of urgent issues with regard to services and infrastructure in the target areas. ADVOCACY AND ENGAGEMENT The project facilitated citizen groups in the oversight of 59 government schools.The information generated was used to build citizens' case for the need to improve school infrastructure and services in the district.The CEFs and CEC arranged five lobbying sessions with four elected representatives to sensitize them about education-related issues so that they can introduce laws on free & compulsory education for the implementation of Article 25-A and the prohibition of corporal punishment.A female MPA pledged to table a bill in the Provincial Assembly to check political interference in the education department. Furthermore, training sessions were held and were attended by 132 people including teachers,ADOs, CSO representatives, journalists, students, youth and lawyers. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The 18th Amendment devolved the authority for designing the school curriculum to the provinces and recognized the provision of free and compulsory education to all children of the ages 5 to 16 years as a fundamental right. However,the government of Khyber Pakhtunkhwa has not taken any practical step in this regard and no legislation has been introduced so far.To accomplish the fundamental and constitutional right of children, the government has to enact the Khyber Pakhtunkhwa Free and Compulsory Education Act on a priority basis. Equally important are the rules for the Khyber Pakhtunkhwa Child Protection Authority Act, which protects the rights of the vulnerable children and prohibits corporal punishment in educational settings. Enforcement of this law will enhance the retention of children in schools.The project facilitated in raising awareness about these legislations and built effective citizen forums which engaged with government officials and elected representatives for their enactment.The project also created awareness and influenced policymakers to raise demands for legislation for free and compulsory education in the province.The project helped transform the relationship between citizens and elected representatives, with the former playing a more supportive role.The CEFs and CEC have been equipped to monitor the education sector and advocate for reforms through effective engagement with duty-bearers for corrective actions. DELIVERABLES/OUTPUTS An MoU signed with the Khyber Pakhtunkhwa Education Department 2 pre-formation orientation session for the formation of CEFs, preparation ofTORs and formation of 3 CEFs at the tehsil level Formation of CEC at the district level Linking CEC and CEFs with other like-minded organizations/groups 2 capacity building sessions for CEFs 6 lobbying and advocacy sessions with CEFs Printing and dissemination of 5,000 posters (IEC material) Supporting CEFs to arrange 5 tehsil level advocacy and awareness events Supporting CEC in the analysis of provincial education budget and expenses 2 seminars for sharing the findings of the provincial education budget analysis by the CEC 6 advocacy events arranged with CEC and CEFs to advocate increased and efficient use of education budget Organized a District Education Conference with 200 participants Improved awareness among duty skills improved quality of education bearers and rights holders on education and accountability at the grassroots facts/rights sustained the project level. As a phase-out strategy, CEFs and CEC are registered as rights-based CSOs, which continued working for the citizen groups and to ensure their future sustainability, Children First signed a formal Memorandum of outcomes. Enhanced capacity of CEFs and CEC increased budgetary allocations also members on monitoring and advocacy helped in sustaining project outcomes. monitoring and promotion of education Understanding (MoU) with them as in their respective constituencies. well and other like-minded NGOs to To formalize its relationship with these broaden the advocacy base. www.cvpa-tdea.org 55
- 74. PROJECTTITLE PARTNERORGANIZATION MoU with 5 5Endorsements by EDUCATION REFORMTHROUGH EXPENDITURE ANALYSIS ON PRIMARY EDUCATION Women being sensitized about primary education PROJECT BRIEF AND OVERALL PROGRESS DEVCON An Association for Rural Development www.devconpk.org ALLOCATED FUNDS (IN PKR) 6.9m DURATION 19 MonthsAugust 06, 2012 to February 28, 2014 GEOGRAPHICAL AREA Sindh Jacobabad, Hyderabad, Sanghar, Khairpur, and Badin OBJECTIVES Identifying gaps in education sector budget preparation, approval and utilization processes through an in-depth analysis of past three year financial records of five districts in Sindh Getting citizens' and civil society's support for ensuring and improving transparency in governance and finance by sensitizing and raising awareness on the issues and gaps in the budgeting process Bringing changes in the policy and practices related to budget preparation, approval and utilization processes through lobbying and advocacy with key stakeholders in the province ‗Education Reforms through Analysis of Expenditure on Primary Education‘ project was aimed at strengthening public oversight on the utilization of education funds in Hyderabad, Jacobabad, Khairpur, Sanghar, and Badin districts in Sindh.The education funds are allocated at the provincial level during the budget approval phase. Later, expenditure bills are submitted on a quarterly basis for payments.The process trickles down to district and sub-district and lower administrative levels. The project's primary focus was to establish evidence through rigorous research for improvements in the financial management of the education sector in order to enhance transparency, accountability and efficiency. This was important in the context of the current state of affairs when education budget is neither released on time nor properly utilized. Expense per child cannot be tracked despite the constitutional right of citizens to access public information. In addition, a specific budget line for primary schools has yet to be provided, which makes the allocations subject to the discretion of the education officials. There has been a general concern that education budgets are arbitrarily utilized by the political elite instead of on needs basis.This also increases the chances of misuse of public money. There is no study available on the trends of budget use during a fiscal year.The accounting reports are available but an effort to compare the spending trends with the quality or delivery of education has not been made.Therefore, these reports cannot help management to take informed decisions. The research was instrumental in developing a sound understanding and advocacy agenda for civil society organizations working in the education sector for long- term educational governance reforms.The report was also published by local and national newspapers. Equally important is public ignorance of budgetary allocations or actual expenses made in the education sector.This information falls under public domain and should be made available to the public in an easy to understand format. HIGHLIGHTS 1Provincial Govt Interviews of EDO-Education Analysis of Last 3Years' Budget Proposals on Budget Preparation Education Budget Monitoring 20Stakeholders Mechanism for Budget Analysis Committees 56 www.cvpa-tdea.org
- 75. DevCon but also morecapable of monitoring interest among people to keep track Several advocacy points have been and evaluating the same. of public money. districts were brought on board In addition to the organizations, the and oriented about the project and its objectives.As a result of this inclusion available to the public by getting them and awareness, these organizations are published in several local newspapers. RESEARCH / SITUATIONAL ANALYSIS DevCon conducted an analysis of government expenditure on primary education in the target districts.The purpose was to develop a coherent and objective understanding of the complex financial management processes and their impact on primary education and its delivery and quality. DevCon collected primary data of last three years for five target districts.The collected data was analyzed with the help of local and provincial leadership and civil society organizations. Input and comments were also sought from the Education Department to ensure accuracy of findings and inferences. ROLE OF CITIZEN GROUPS The project worked with existing CSOs working in the education sector.The organizations were involved in all steps of the generation of evidence pertaining to issues in education budget management.They were made part of consultative meetings where the research findings were shared and recommendations based on these findings were put forward for approval.Their engagement at the time of the interpretation of the primary data for inferences was particularly useful as it helped them understand crucial issues that impair the quality of education service delivery in the target districts. ADVOCACY AND ENGAGEMENT Initially, education departments in all five districts were engaged through rapport building (regular meetings) followed by signing of a Memorandum of Understanding (MoU) with the provincial government to reach a workable agreement for the future. Furthermore, meetings were arranged where the government education officials, citizens and CSOs were present to help foster the spirit of public-private partnership, in addition to highlighting the budget making and spending processes and their weaknesses. Meetings with socially and politically influential actors were arranged to solicit their support for RESULTS ACHIEVED The „Education Reforms through Analysis of Expenditure on Primary Education‟ project was a unique effort to address the issues afflicting the education sector, particularly at the primary level, from a budgetary and financial management perspective. Improvement in education governance is essential for ensuring a high quality of service delivery in the sector.While the focus of the current public discourse is largely on low budgetary allocations on education as being the primary cause of most issues, the project brings forth evidence that improvements can be made through non-fiscal measures such as better budgetary management and appropriate use of existing resources.The research has not only been a source of enlightenment for decision-makers, planners and implem- enters but it has also improved the understanding of CSOs working in the sector. The project also contributed towards strengthening accountability by engaging people and CSOs in monitoring and evaluating the education related budgetary allocations for their respective districts.The project also helped in enhancing transparency by accessing the records of funds allocated and spent by education departments in the target districts. The audit and analysis of the education budget identified loopholes that exist in the policy making process.The advocacy and engagement of media, CSOs and other stakeholders with the policy makers and implementers has contributed towards improving citizen- state relationship in the larger context. DELIVERABLES/OUTPUTS Signing and documenting approved terms of engagement between stakeholders Departmental permission to access their data at the provincial and district levels Financial data of primary schools accessed and collected 5 in-depth interviews of EDO-education conducted Detailed analysis of the obtained data on budget preparation, approval and utilization processes (for the last 3 years) in the form of a report District based analysis reviewed by 20 renowned public figures of each district Recommendations on budget preparation, process and utilization 5 district based volunteer Education Budget Monitoring Committees formed to watch over the budget process and utilization A copy of the original report signed by 20 renowned and influential personalities prepared Changes in policy and practices through influencing Sindh government's Education Department Systematic publication of the budget in local languages as part of the outreach strategy Mechanism developed for the analysis of budget expenditure per child trend, with reasons on a regular basis education governance reforms through specific measures to improve budgetary management. FUTURE OUTLOOK (Replicability and Sustainability) DevCon has already started work on logical continuation of the completed not only more attentive towards This has not only brought the issue planning an advocacy based intervention project. budgetary allocations and expenditures, to public attention but also created an Further, during the project, a number of CSOs hailing from the target identified on the basis of an Audit and Analysis Report of the last three years' education budget allocations and expenses.The intervention will be a www.cvpa-tdea.org 57
- 76. PARTNERORGANIZATION PROJECTTITLE and female.These councilswere reactivated and Awareness Sessions Parent-Teacher 5 Capacity Building Focus Group Public Service Messages 8 CITIZEN PARTICIPATION IN EDUCATION STRENGTHENING FORTHE SOCIO-ECONOMIC DEVELOPMENT OF DIR LOWER -KPK Women being sensitized about Article 25-A of Constitution of Pakistan PROJECT BRIEF AND OVERALL PROGRESS Development Empowerment Women Association (DEWA) www.dewapk.org ALLOCATED FUNDS (IN PKR) 7.69m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA KPDir - Lower OBJECTIVES To strengthen citizens‟ voice through oversight of public sector education system and advocacy for reforming relevant laws, policies and practices for improved quality of public sector education To establish civil society-government partnerships, or linkages, between and among government and non- governmental actors for improved accountability in the education sector The government enacted a policy in June 2007 for improving educational service delivery at the school level. Under this policy, the government was required to release PKR. 7,000 per room annually for improv- ement in the basic facilities in public schools. However the project could not yield the stipulated benefits. PTCs were tasked to undertake efforts to increase school enrollment, ensure student attendance, dec- rease school drop out ratios, and motivate parents. This policy, however, remained weak on the implem- entation front. capacitated to undertake their responsibilities. local leadership. Furthermore, PTC members were Parents, teachers and students were mobilized also mobilized and motivated to work independently through awareness sessions. Linkages between PTCs, to promote quality education. education department, CSOs, and political elites were developed for a collective effort to address the issues. Moreover, capacity building trainings for PTC members Under the policy, three types of responsibilities have been assigned to Parent Teacher Councils (PTCs) i.e. administration, promotion and development of education. Under the administrative responsibility, ‗The Strengthening Citizens' Participation in Public enabled them to keep proper record of their progress Education for Socio-Economic Development of to promote quality education, increase enrolment Lower Dir‘ project targeted 32 PTCs, both male ratio and to decrease dropout ratio in their respective schools.The project worked as a bridge among PTCs, education department, elected representatives and HIGHLIGHTS 32 32 Public Dialogues 8 4 128 Parent-Teacher Days 58 www.cvpa-tdea.org Councils Workshops for PTC Members Discussions
- 77. DEWA RESEARCH / SITUATIONALANALYSIS A baseline survey was conducted in four UCs in order to identify and select target schools on an as-need basis.The project staff (mostly social organizers) visited the targeted area and selected 16 girls' and the same number of boys' from primary schools for inclusion in the project. ROLE OF CITIZEN GROUPS PTC is one of the independent government recognized bodies to handle school/education related matters at the community level. During project implementation, 16 male and as many female PTCs were reactivated. Several project activities were designed to brief PTCs on their roles and responsibilities while other activities involved citizens and profe- ssionals through focus group discussions (FGDs), public dialogues and workshops in order to mobilize locals to actively participate in the oversight of education related policies and actions. ADVOCACY AND ENGAGEMENT In the first stage, the organization conducted an introductory meeting with the Executive District Officer (Education): the Assistant District Officer (ADO) and District Officer (DO) also participated in the meeting.The project staff introduced the organization and planned activities in Lower Dir. A formal request was also submitted to obtain a No Objection Certificate (NOC) for project implementation.The results of the meeting were encouraging as EDO education showed great interest in the planned activities and ensured complete cooperation with the organization and citizens in order to improve the state of education in the district. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Educational institutions in Lower Dir were facing problems like absence of a drinking water supply, boundary walls, electricity, and latrines; and a lack of interest of parents, teachers, education officials and political leaders with regard to uplifting the education sector in the district. Parents did not send their children to school because of the latter's contribution in daily domestic and agricultural tasks. Poor quality of public sector educa- tion further exacerbated the matter whereby girl students were the most affected. Due to absenteeism of teachers and lack of interest of education system stakeholders, a perfor- mance gap existed which affected the overall education system.The project facilitated citizens to initiate discussions on their role and responsibilities for education sector reforms. Moreover, education department officials and line departments became more responsive to information sharing with citizens. Citizens' engagement with government officials and elected representatives also contributed towards addressing community needs during budget allocation.The project facilitated the reformation of PTCs, which enabled citizen‟s to directly monitor the school management and development systems as well as to raise voice with duty bearers to address the issues and challenges faced by their respective schools. Citizens have been capacitated to better advocate for their rights to education and monitor various service delivery programs of the education department. Strengthened capacities have enabled citizens to communicate their concerns to the right authorities in a proper way. DELIVERABLES/OUTPUTS Baseline survey of 16 boys and 16 girls primary schools Meeting with education officers (EDO,ADOs, DDOs) 32 awareness sessions with 646 female and 687 male participants 32 parent-teacher councils (PTCs) with 80 male and 80 female members reactivated 1,000 PTC policy papers and 1,500 IEC materials prepared and disseminated 5 public dialogues with 168 participants 4 male and 4 female capacity building workshops for PTC members 4 FGDs with citizens‘ and professionals 128 public service messages broadcasted through radio 8 parents-teacher days organized with 320 male and 355 female participants Capacity building workshop for education officials Workshop for political leaders and community elders District Assembly session with 50 participants Formation of a complaint handling committee DEWA worked intensively with the the Complaint Handling Committee the support for strengthening dev- Ordinance whereby these bodies are community through PTCs during and the Oversight Committee will be olved structures in targeted areas by meant to provide a platform to proa- project implementation and gradually capable of managing their operations facilitating the restructuring and ctive members of the community to They will also contribute towards project design, implementation, management and monitoring at the grassroots level, Finally, for the Khyber Pakhtunkhwa Government, PTC policy implemen- tation will pave the way for independently. capacity building of PTCs. participate in development related ultimately improving services through sustainable education development of the project. By the end of one year,it is expected that the PTCs, Another important element that will serve as an exit strategy for DEWA is The formation of PTCs has been proposed in the Local Government activities of the education department in their area. bottom-up planning and development. in the province. www.cvpa-tdea.org 59
- 78. PROJECTTITLE PARTNERORGANIZATION in % CSO Members and ADVOCACYCAMPAIGN FOR EDUCATION SECTOR REFORMS IN PAKISTAN Human Development Foundation (HDF) www.hdf.com ALLOCATED FUNDS (IN PKR) 8.46m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA Nationwide RahimYar Khan, Mardan, Tando Muhammad Khan and Zhob OBJECTIVES To strengthen citizens' voice through advocacy for reforming relevant laws, policies and practices for improved quality of public sector education. Capacity building workshop for village oversight committee on education PROJECT BRIEF AND OVERALL PROGRESS The project was designed to improve the under- HDF engaged in an advocacy campaign in four districts An end-line survey was also conducted to assess the standing of Article 25-A and issues related to the of RahimYar Khan, Mardan,Tando Muhammad Khan project impact on the masses in these four districts education sector among people in the four districts and Zhob whereby it followed a bottom-up approach of Mardan (Khyber Pakhtunkhwa), RahimYar Khan to engage a number of stakeholders from community to (Punjab),Tando Mohammad Khan (Sindh), and Zhob provincial and national levels. (Balochistan).Another aspect of the advocacy cam- HDF has a strong network ofVillage Development paign was to advocate with the key stakeholders, i.e. Organizations (VDOs) which were used for the parliamentarians, politicians, bureaucrats and opinion advocacy campaigns in the target communities. The Organization conducted baseline surveys in all editors, writers) to urge the legislators for education four districts regarding people's awareness of education sector reforms. sector related reforms and issues. at the end of the project. The advocacy campaign was carried out by conveying key messages to the masses through FM radio at the district level, and also to build capacities of certain community organizations at the grass-root level, i.e. theVDOs in selected villages to reach out to the community members on an individual basis and to raise awareness about education sector related issues and reforms. HIGHLIGHTS Increase7Enrolment 20% Charter1Demand 5,000 60 www.cvpa-tdea.org of Education opened Capacitated CitizensTrained
- 79. HDF RESEARCH / SITUATIONALANALYSIS A baseline and end-line survey was conducted in each of the four districts whereby the respondents were asked to fill out a questionnaire and their responses were recorded by data collectors/surveyors to gather information.The data was gathered, recorded and analyzed by HDF's Performance Improvement Plan (PIP) section and was desegregated by geographical location.This helped in identifying which geographical areas needed to be focused on during the advocacy campaign.The questionnaire was designed by the Senior Program Manager of the PIP section and external surveyors/data entry specialists were hired for data collection and analysis.The baseline survey was conducted to assess the respondents' levels of understanding of education sector related issues, reforms and their Right to Education.An end-line survey was also conducted using the same approach. ROLE OF CITIZEN GROUPS The project did not create any citizen groups as such but it mobilized, sensitized and trained existing citizen groups such asVDOs to advocate for their interests and to pressurize the legislators to introduce legislative reforms and work for the implementation of existing policies and laws for improvements in the education system. Citizens were the target audience of multiple media and radio campaigns that took place during the project period and intended to increase awareness regarding the state's responsibility of providing education and citizens' right to quality education. ADVOCACY AND ENGAGEMENT The project engaged all segments of society in a comprehensive manner through meetings, round table conferences, discussions, and media campaigns that encompassed citizens, members of local CBOs, national and provincial lawmakers.The project not only trained the citizens in lobbying for their Right to Education but also linked them to their respective lawmakers by bringing them on the same platform.The advocacy and lobbying campaigns targeted a large number of citizens and members of CBOs.The FM radio and electronic media campaigns regarding Article 25-A of the Constitution engaged an even greater number of citizens and helped the project achieve its aim of creating widespread awareness about the issue. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Over the years, school enrolment rates in Pakistan have remained consistently low. Coupled with rapid population growth, this has led to a steady increase in out-of-school children.The HDF project has enabled citizens to advocate for their Right to Free Education and raise voices with relevant authorities to ensure the implementation of Article 25-A and education sector reforms.The project raised awareness among citizens regarding Article 25-A in four districts of Mardan (Khyber Pakhtunkhwa), RahimYar Khan (Punjab),Tando Mohammad Khan (Sindh), and Zhob (Balochistan).These citizens effectively engaged with respective parliamentarians and government officials for education sector reforms.The project also fostered partnerships among citizens in the form of VDOs which not only raised awareness among the general populace regarding their rights to free and compulsory education but also engaged with elected and public officials. Furthermore the project used electronic media in the form of radio to convey awareness messages regarding Article 25-A to the masses. HDF's effort mobilized communities in far-flung areas and emphasized on the need of expanding access to education by building new schools at such locations.This has helped the out-of school children in such areas to acquire the same level of education as children from other areas, leading to an overall increase in the enrollment rate. DELIVERABLES/OUTPUTS 7% increase in enrolment in primary and secondary education 20% increase in awareness about Right to Education 14% increase in awareness about state's responsibility for providing free and compulsory education 3 schools opened in village Chakar Khan Jamari on self-help basis 10 adult literacy centers established Charter of Demand signed by 400 stakeholders Over 5,000 community organizations' members and citizens trained on lobbying for legislative reforms and implementation of existing laws Radio and electronic media campaigns developed Baseline and end line survey reports A key component of HDF's post- project evaluation was the analysis of the project's sustainability. Project sustainability has been achieved by involving the communities in the implementation of the project and giving them a feeling of ownership. Post- project sustainability will also be complemented by the fact that VDOs have received training regarding the advocacy campaign and now have sufficient knowledge of Article 25-A and their rights. HDF's regional offices have a proper logistical system and the regional teams visit the HDF partner communities daily thereby keeping a check on project sustainability. The citizens trained and mobilized during the project also became part of project's sustainability as they keep contributing to project's objectives even after its conclusion. Similarly, the media and radio campaigns have sensitized people to an extent where they can identify the issues confronting them and work for their resolution without any need for external intervention. www.cvpa-tdea.org 61
- 80. PROJECTTITLE PARTNERORGANIZATION Stakeholders Sensitized 66 34CSO RepresentativesCSO Representatives Discussion Papers Policy Briefs Mobilization 7 STRENGTHENING CIVIL SOCIETY OVERSIGHT OF EDUCATION DECENTRALIZATION IN PUNJAB Awareness session at educational institute PROJECT BRIEF AND OVERALL PROGRESS Leadership for Environment and Development–Pakistan (LEAD) www.lead.org.pk ALLOCATED FUNDS (IN PKR) 8.49m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA Punjab OBJECTIVES To promote informed public dialogue around the policies and challenges being faced in reforming and improving the performance of the education sector in Punjab To strengthen democracy through increased civil society engagement with the government in decentraliz- ation of schooling system To create a civic backstopping capacity for education governance in Pakistan in the context of the 18th Amendment and Article 25-A of the Constitution The ‗Strengthening Civil Society Oversight of Education Decentralization in Punjab‘ project was aimed to empower the district administration and local community in planning, management, resource mobilization, utilization, implementation, and monitoring and evaluation of the education system. It included efforts to urge the civil society to do its part in positively influencing the devolution of powers in the education sector.The project was designed for civil society groups to explore their niche, build consensus and use LEAD's platform to collectively demand for education sector reforms. LEAD engaged different stakeholders to sensitize them on education governance situation and subsequently devise and feed their recommendations into the policymaking process. Several dialogues were held with different civil society clusters, such as NGOs, corporations, academia and human rights experts in Punjab to promote a consultative and democratic process for the inclusion of voices from all segments of society. HIGHLIGHTS 62 www.cvpa-tdea.org 254 15 1Strategy engagedCapacitated Articles Published
- 81. LEAD RESEARCH / SITUATIONALANALYSIS A situational analysis involving desk research, literature reviews and consultations with key personnel were conducted as part of a qualitative baseline for the project. In addition, four short background papers were drafted for different cluster meetings which analyzed the level of knowledge of the respective clusters.The project also conducted a stakeholder mapping for individuals, organizations and public departments. Situational analysis focused on the governance structure in Punjab, and formulated four background papers for all four clusters (NGOs, Corporate, HR groups and Academia).This helped in establishing a baseline of the roles of all four groups, expectations from them and a good understanding of their work with regard to educational governance in Punjab.These background papers fed into the cluster meetings and kept the discussions well informed and relevant. ROLE OF CITIZEN GROUPS Citizen groups comprising NGOs, academia, corporations and human rights organizations were mobilized, sensitized and capacitated to engage with duty-bearers, including elected and public officials for advocacy on education sector governance reforms. Given the diverse composition of citizen groups, the project facilitated the development of synergies and mutual learning avenues between the groups.This diversity helped in framing policy recommendations for improved education governance structure, school administra- tion and increase in enrollment.As many as 92 individuals including 43 (37 male and 5 female) NGO/CBO representatives, 24 (16 male and 8 female) corporate organization members, 30 (26 male and 4 female) from academia and 29 (21 male and 8 female) human rights activists were part of these groups. ADVOCACY AND ENGAGEMENT The project sensitized civil society representatives and organizations about issues related to education and its decentralization, which will yield a sustainable impact at the macro level in Punjab. It has established synergies and partnerships that will continue beyond its completion. Roundtables have helped in developing binding agreements between NGOs, academia, human rights and corporate organizations.The discussion papers and policy briefs will help LEAD design and develop its future education interventions. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED In the backdrop of the Devolution Plan, the 18th Amendment, the NFC Award and Article 25-A of the Constitution, the civil society is now compelled to make a move and enter the fray to positively impact the evolution of autonomy in the education sector. However, all segments of the civil society will have to explore their niche, build consensus and develop appropriate platforms to approach the governance structure and its administrators. It is important to focus on the provincial level, given that many of the powers in the sector were transferred to this tier, and because the Punjab Government can act, especially (if supported) to generate a conducive environment for change at the district level.The project fosters relationships between like-minded CSOs, academia, corporate sector and human rights groups to recognize the education crisis in Punjab and jointly advocate for policy reforms to address it.The project has also capacitated citizens to raise education- related demands with their elected representatives for policy reforms. Given these intrinsic synergies, the project concentrated in strengthening citizens' voice to utilize opportunities emerging from the decentralized schooling system, which will serve the education sector more sustainably in the future. Moreover,informed engagement with policymakers will help frame effective legislative outputs in the education sector. DELIVERABLES/OUTPUTS Sensitization of 254 stakeholders and the wider public on education sector decentralization in Punjab for local demand creation Generation of niche civic capacity of 15 CSO representatives in engaging the Punjab Government for improved laws and policies in the education sector Effective networking and development of a consensus amongst 66 CSO representatives for education reforms in Punjab through shared learning dialogues 3 discussion papers and 4 policy briefs developed to increase government accountability and oversight in the education sector through strategic mobilization of civil society 7 media articles and 3 blogs published to improve media reporting on education-related matters and challenges The project has sensitized civil society representatives and organizations on issues related to education and its decentralization, which will yield a sustainable impact at the macro level in Punjab.The project has established synergies and partnerships that will continue beyond its completion. Furthermore, roundtables have helped in developing binding agreements between NGOs, academia, human rights and corporate sector organizations.The discussion papers and policy briefs will help LEAD in designing and developing its future education interventions. www.cvpa-tdea.org 63
- 82. PROJECTTITLE PARTNERORGANIZATION With regard toincreasing enrollment in schools, PTCs,VDCs and MGs were involved to get admission dates from the schools and parents were mobilized to meetings on a monthly basis. Mother Groups (MGs) sessions.The main purpose of the CSCs was to on different forums to convey the message to policy andVillage Development Committees (VDCs) were identify different issues, problems of schools and makers. formed for equitable gender representation. MGs reasons for low quality of education through the social school enrollment and decrease drop out. Community scorecards were developed for the target area by conducting ten Focus Groups Discussions Mother Groups 6 1 PTC Orientation PTCs Members Focus Group Citizens Engaged IMPROVING SCHOOL GOVERNANCE Organization for Human Development (OHD) ALLOCATED FUNDS (IN PKR) 5.76m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA KP Mardan OBJECTIVES To increase parental participation in school governance of 10 targeted schools (boys and girls)in five selected villages of District Mardan To achieve 100% enrollment rate with low or no dropout and focused on quality education in five selected villages (10 schools including boys and girls) of District Mardan. Training of mother group for improvement in school governance PROJECT BRIEF AND OVERALL PROGRESS The project started the reformation and activation of mobilizing the PTCs,VDCs, MGs, and teachers. (FGDs) and ten Performance Scorecards (PSCs) with education.A district advocacy workshop was also Parent Teacher Councils(P TCs) in the target area. communities; ten Self Evaluation Scorecards (SESCs) conducted to involve officials of district departments, Orientation sessions were held with PTC members, social workers, NGOs and parents to make efforts for and they were trained and mobilized to conduct service users and service providers in the same meeting improving the quality of education by raising the issues admit children in these schools. Regular follow up for the identified children were taken by the OHD staff. Enrollment campaigns were also conducted to increase were trained and quarterly meetings were conducted with them to mobilize them to make efforts for with media through a press conference to use increasing school enrollment and parental particip- it as a pressure group to persuade the policy makers ation. Parental participation was increased by to make reforms for improving the quality of HIGHLIGHTS 6 Village Development District Advocacy 10 133 15 431Committees Workshop Sessions Trained Discussions 64 www.cvpa-tdea.org
- 83. OHD RESEARCH / SITUATIONALANALYSIS There are 1,328 functional government primary schools in Mardan with 776 boys' and 552 girls' schools.At the secondary level, the total number of functional schools is 318, including 174 male and 144 female schools.The gross enrolment ratio in government primary schools of Mardan is 64%. Keeping this situation in view, the project was designed to emphasize on social accountability to improve school governance and service delivery. Community scorecards were developed to empower the community to play an active role in school governance to ensure teacher attendance and transparent use of school budget, resulting in higher enrolment, reduced dropout and better quality of education. ROLE OF CITIZEN GROUPS Six MGs were formed during the course of the project to serve two purposes. First, to create gender parity in the citizen bodies, formed to oversee and manage the schools and; second, to engage with the families and convince them to enroll their children in schools. The project createdVDCs to involve parents in the development and decision-making process and convince those who were not part of theVDCs to visit schools. Furthermore, PTCs were formed to increase interaction between the teachers and parents which strengthened transparency and accountability in the target schools.Continued interactions created a sense of accountability among teachers, leading to improved performance. ADVOCACY AND ENGAGEMENT The project engaged citizens, teachers and parents through different activities. Citizen bodies such as MGs andVDCs were formed and trained through skill building workshops, FGDs and meetings to mobilize parents, especially mothers and citizens to take part in the management, oversight and accountability of educational institutions. Further, teachers were trained and activated through mobilization meetings and skill RESULTS ACHIEVED Keeping in view the current state of the education sector in Pakistan, the project focuses on accountability to improve school governance and service delivery. Mardan, the second largest city of Khyber Pakhtunkhwa, has around 1,328 functional government primary schools with a gross enrollment ratio (in government primary schools) of 64%.A large number of children are out of school due to various reasons.The project engaged citizen groups to prepare community score cards which enabled them to play an active role in school governance. It contributed to viable and practical solutions to address issues such as teacher absenteeism, non-transparent use of school budgets and other service delivery problems.The project also facilitated the formation of PTCs and trained them to monitor the day-to-day state of affairs of schools. These citizens were also capacitated to effectively engage with duty bearers (including elected and public officials) for the institutionalization of feasible and workable solutions for better governance in the education sector in District Mardan. Moreover,the project also engaged with media to amplify citizens' voice for better education sector governance to influence decision and policy makers to initiate a reforms process. DELIVERABLES/OUTPUTS 6 MGs formed 6VDCs formed and mobilized 6 villages profiled 10 PTC orientation sessions More than 133 PTC members trained on reforms 74 male and 73 female teachers trained on effective management of PTCs More than 80 stakeholders advocated on improving education system in the target district 431 citizens engaged through interface meetings 10 Self-Evaluation Scorecards from teachers 15 FGDs conducted 10 performance scorecards from citizens Press conference on community scorecard findings building workshops to make them realize and fulfill their duties; teachers were also trained to communicate with parents and incorporate their feedback to improve their teaching performance. FUTURE OUTLOOK (Replicability and Sustainability) All trainings and capacity building Further, MGs andVDCs were community needs and issues that were the project, these citizen groups can manner and to make efforts continu- with MGs, the members passed a workshops conducted with the CBOs formed to assist in the implemen- causing problems in the education continue to function and sustain the ously and independently for the resolution to continue to conduct incorporated a sustainability strategy by tation of project activities. system.These citizen bodies were not project objectives for a long period of development of their communities meetings independently after the preparing the organizations to function PTCs were reformed and activated only trained to identify the issues but time. Both MGs andVDCs have the with regard to improving the quality conclusion of the project. autonomously without external funding to help the community members also to resolve them on their own. potential strength to represent their of education. It is worth mentioning or guidance. and ordinary citizens in identifying Therefore, even after the completion of communities in the best possible that during the last quarterly meetings www.cvpa-tdea.org 65
- 84. PROJECTTITLE PARTNERORGANIZATION Mother Groups FormedSchool Management Campaigns Launched 1 SMC Members 1 4 SUSTAINABLE EDUCATION INITIATIVES IN DISTRICT SHANGLA, KPK Pak Education Society (PES) www.pespak.org ALLOCATED FUNDS (IN PKR) 6.62m DURATION 14 MonthsAugust 06, 2012 to September 30,2013 GEOGRAPHICAL AREA KP Shangla OBJECTIVES To advocate for setting up of forums where citizens and civil society can participate and contribute to policymaking and oversight To promote informed public dialogue around the policies and challenges being faced in reforming and improving the performance of the education sector To oversee relevant institutions, departments and programs to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation and monitoring processes. PROJECT BRIEF AND OVERALL PROGRESS The project has contributed to reforming the (CRC) and issues related with education sector level and sensitizing local masses and policy makers education sector through the establishment of forums where citizens and civil society groups participated and contributed to the policymaking and monitoring processes.The active participation and contribution of citizens and civil society groups was sought through the formation of (MGs) Mother Groups, School Management Committees (SMCs) and an Education governance and financing. Furthermore, Union Council (UC), district, and provincial level dialogues were promoted and issues pertaining to madrassah going and out of school children, protection of female teachers, teacher absenteeism and service delivery mechanisms in the education sector were discussed; in addition, valuable recommendations were provided to increase spending on education, particularly in rural areas of the province and to improve the quality of education delivered through the public schooling system. Overall, the project was in line with the National Education Strategy paper (2006/07 to2014/ 15) which clearly reflected on ―developing human resources in Pakistan as a pre-requisite for global Coordination Committee (ECC) at the district level. to address the problems faced in these areas. The The project built their capacities with regard to the project aimed at improving awareness, expanding peace, progress and prosperity‖. United Nations Convention on the Rights of the Child knowledge of education sector issues at the rural HIGHLIGHTS 12 60 16 Education Coordination 180 Research Study Dialogues on 66 www.cvpa-tdea.org Committees Formed Committee Capacitated Policymaking
- 85. PES RESEARCH / SITUATIONALANALYSIS The project conducted a SWOT analysis in target schools and highlighted genuine issues that children, teachers and parents face in the education system. On the basis of the findings of this analysis, a complaint response mechanism was established at the district level.The ECC was tasked with actively pursuing the complaints received.A draft recomm- endations paper based on these dialogues was prepared and shared with district and provincial level authorities and policymakers for informed decision-making. ROLE OF CITIZEN GROUPS The project set up MGs at the UC and village levels to lead a campaign for achieving 100% girls enrollment in primary schools.An ECC was formed at the district level to liaise with the Education Department to ensure its transparency and accountability.The project took community elders and other influentials into confidence before starting any activities and briefed them about the aims and objectives of the intervention to ensure their cooperation during the implementation phase. Once the community elders ensured their support, the project teams met and mobilized local women, who previously had no representation in policy making or local level school management.This was a major hurdle in the uplift of female schools and resulted in low school enrollment for girls in the area. SMCs were also formed in order to ensure citizens' voice in the effective management of schools where their children are educated. ADVOCACY AND ENGAGEMENT The Department of Education in Shangla was brought on board through meetings and consultations.The project activities bridged the gap between citizens and government department officials in overseeing and planning the education policy for the District. In addition, education officials along with citizens' groups such as SMCs, MGs and ECCs attended several meetings to discuss the issues that the schools faced and proposed resolutions for addressing these problems. Complaint handling mechanisms were also set up at the UC level for hearing and resolving emerging issues in a timely manner. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project contributed in achieving strengthened citizens' voice through oversight of public sector education system and advocacy for reforming relevant laws, policies and practices for improved quality of public sector education. The project facilitated the establishment of forums where citizens and civil society groups participated and contributed to the policymaking and monitoring processes.The active participation and contribution of citizens and civil society groups has been sought through the formation of MGs, SMCs and ECC at the district level. The project built their capacities on the Child Rights Convention and issues related with education sector governance and financing. Furthermore,UC, district and provincial level dialogues have been promoted and issues related with children in madrassas, out of school children, protection of female teachers, absenteeism, and service delivery mechanism within the education sector were discussed and recommendations to the policy and decision makers were provided. DELIVERABLES/OUTPUTS 12 MGs and 60 SMCs were formed; the project is supporting 16 campaigns for increasing school enrollment and ensuring quality education An ECC represented by active members of SMCs was formed at the district level and 70% of its members actively participated in decision-making processes at the provincial level policy dialogues, held twice during the project Capacity building of 180 members from selected SMCs and ECC on the UNCRC and issues related with education sector governance and budget tracking One research study conducted at the sub-divisional level on the status of students living in madrassas and out of school children Mapping of (in at least 50% schools out of the total 60) teachers, specifically female teachers conducted and report prepared to inform district administration on teachers issues and status of absenteeism; 4 (UC, district, and provincial level) dialogues promoted on the basis of studies conducted to inform policy level decisions A complaint Handling Mechanism established and functioning at the district level To ensure sustainability, the project built capacities of the SMCs,WGs, and ECC to actively pursue the recommendations of the project and hold the district and provincial level authorities accountable.A Complaint Response Mechanism was devised and actively pursued by the ECC for timely responses to community complaints. Furthermore, community members have been apprised of the CRC to advocate for a supportive environment for female education.They have also been informed about the basic issues pertaining to governance and finance in the education sector- this will help citizens in holding the state authorities responsible for ensuring accessibility to and enrollment in government schools offering quality education. The ECC will coordinate with the education officials to ensure that the meetings are held regularly with the district authorities with a clear agenda and action plan.An MoU will be signed between district education authorities and the ECC, describing clearly the roles and responsibilities of both parties involved. www.cvpa-tdea.org 67
- 86. PROJECTTITLE PARTNERORGANIZATION Baseline Study Meetingswith School Meetings with Meetings with Teachers 1 School Competitions FM Radio Spots SUPPORTING COMMUNITIESTO THE STRENGTHEN EDUCATION SECTOR IN AJK READ Foundation www.readfoundation.org ALLOCATED FUNDS (IN PKR) 7.08m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA AJK Rawalakot OBJECTIVES To foster engagement of citizens with the Education Department inTehsil Rawalakot; To increase citizens' awareness of existing education sector policies, particularly Article 25-A of the Constitution To consultatively formulate a reform agenda for the education sector in Azad Jammu and Kashmir (AJK). Information poster being displayed at Rawalakot PROJECT BRIEF AND OVERALL PROGRESS The project built a link between community members together through engagement in several workshops. and the Education Department by using School Management Committees (SMCs) to form a and used to develop a reform agenda. democratic structure of Education Councils (ECs) at the UC level. Similarly, an Education Steering Committee (ESC) was formed at the tehsil (sub- district) level with the representation of political parties, media groups, civil society, religious groups, Moreover, all these diverse groups were brought HIGHLIGHTS 1 28 28 14 Strategy Formulation 12 100Management Community Groups and School Heads Workshop Committees 68 www.cvpa-tdea.org
- 87. READ RESEARCH / SITUATIONALANALYSIS READ Foundation executed a Knowledge,Attitudes and Practices (KAP) survey to interact with the community at the very beginning of the project and to get an idea of the community's perception of the issue that the project intended to focus on.The KAP survey helped develop a document highlighting the issues prevailing in government and private educational institutions.The survey informed advocacy with the Education Department, including lobbying for the review of the service structure and rules for the teaching staff, regular training and refresher courses for teachers and adopting successful models from other areas of the country to improve efficiency. RESULTS ACHIEVED The project has facilitated citizens to effectively engage with the state to raise issues which will improve education sector governance in the future. In this regard, local communities were capacitated to effectively engage with government officials and to prepare recommendations and suggestions for education sector reforms.The project also helped in transforming citizen-government relationships and broadened citizens' participation and inclusiveness in education sector policymaking. Due to the intervention, there has been a significant increase in school enrollment in District Poonch. ROLE OF CITIZEN GROUPS The project reactivated nonfunctional SMCs and formed these committees where they were nonexistent.These SMCs combined to form ECs at the UC level.These groups were used to spread awareness messages regarding the role of citizens in the oversight of the Education Department.The project also formed community groups which helped raise awareness regarding the importance of education and also advocated for reforms in the education sector. School heads and teachers were also approached to orient them on project activities and to enlighten them about the role that they can play in reforming the education system. ADVOCACY AND ENGAGEMENT The project team worked in close coordination with the District Education Department in Rawalakot.The team regularly met with senior department officials to keep them updated about the project activities and to involve them in various activities with schools. As a result, the District Education Officer (DEO) attended several meetings with school teachers while the Deputy DEO and Assistant Education Officers (AEOs) accompanied the project team in several activities, including the formation of ECs, meetings with these councils and schoolteachers, and other events organized in schools.AEOs also helped the project in clustering schools for SMC meetings, collecting the data of potential SMC members and helping the project team conduct meetings with the SMCs. DELIVERABLES/OUTPUTS KAP survey conducted and findings reported 28 meetings of 420 members of active SMCs 28 meetings of 420 members of Community Groups 14 meetings with 210 teachers and school heads 4 meetings with 60 representatives of CSOs and academia 3 meetings with government line departments 12 meetings with political party heads Formulation and meetings of 210 members of 14 ECs 4 meetings of the ESC Strategy formulation workshop with 30 participants Seminar with 250 participants 15,000 brochures, posters and banners printed and disseminated 12 school competitions 100 FM radio spots 100 cableTV spots FUTURE OUTLOOK (Replicability and Sustainability) The formation of the ECs and ESC READ Foundation has ensured that to ensure a link between the of this project.The CTC will follow up various stakeholders and their agenda was a step towards long-term project all ECs and the ESC are recognized department and other stakeholders. on the results achieved and will retain for change in the education sector. sustainability.These committees will by the Education Department as formal its coordination with ECs and ESC.A continue to engage with the Education Department for advocacy.To prevent the DEO,AEOs and other senior these groups from becoming inactive, the Center for Training and Coordination (CTC), will play an important role in the continued success continuous follow-up for the next three years by READ Foundation itself will set the pace of collaboration between www.cvpa-tdea.org 69
- 88. PROJECTTITLE PARTNERORGANIZATION School Management EducationDepartment School TeachersTrained SMC Members SMCs Implement 3 MAKING SCHOOLS ACCOUNTABLE TO PERFORMANCE Society for Human Empowerment and Rural Development (SHER) www.sher.pk ALLOCATED FUNDS (IN PKR) 7.24m DURATION 18 MonthsAugust 06, 2012 to January 19,2014 GEOGRAPHICAL AREA Punjab Khushab and Sargodha OBJECTIVES To improve the performance of 60 targeted schools in terms of retention and completion rates by using Performance Management Tools (PMTs) To build the capacity of the teachers for improvement in the 60 lowest performing schools To make the School Management Committees (SMCs) effective through capacity building and implementation of School Action Plans (SAPs) Female students being told about importance of education PROJECT BRIEF AND OVERALL PROGRESS The project strengthened performance management, repetition, dropout, and low rate of promotion, but also enabled ranking of the schools as Rank 1 (poor) to improving service quality and outcomes by focusing Rank 5 (best). Based on this ranking system, SHER on reducing dropout and repetition rates.This led to factors of an institution.A school may focus on its KPIs on promotion rate of its students or reducing dropout develop a District Education Performance Management educational budgets, making public agencies rate.The project selected 30 low performing schools System.This system was linked to existing accountable for results to senior management and per district having a high rate of repetition, dropout Educational Management Information System (EMIS). the public and increased citizens' trust in public and low rates of promotion. institutions.The initiative made daily work more interesting and satisfying for head teachers, supervisors and education officials. This unique initiative not only developed the performance management tools based on high rates of HIGHLIGHTS 30Committees EMIS Software Developed 12 88 300Trained 60SAPs Best Performing Schools Awarded 70 www.cvpa-tdea.org
- 89. SHER RESEARCH / SITUATIONALANALYSIS A situational analysis was conducted prior to the designing of Performance Management Tools (PMTs) by holding consultative meetings with key stakeholders and by reviewing documents such as the Millennium Development Goals (MDGs), Pakistan Economic Survey 2010-11,Pakistan Social and Living Standards Measurement Survey 2010-11 and other Government of Pakistan (GOP) policy documents (EMIS Census Reports were also revie- wed).The situational analysis included both qualitative and quantitative techniques. Key officials of education departments including 50 teachers and 25 SMC members were interviewed.The information from these interviews and data from the education department was analyzed and served as an input to develop the training material and other program activities. ROLE OF CITIZEN GROUPS During the project, 30 SMCs were mobilized and trained to identify their roles in overseeing the management issues of their respective schools.These SMCs were later also trained and used to formulate school action plans for 30 schools which helped improve funds management and address issues that were responsible for their poor performance. The selected SMC members also worked as education managers.Teachers and heads of schools were also trained during the project.This led to their mobilization in developing school action plans to proactively deal with school management issues. ADVOCACY AND ENGAGEMENT RESULTS ACHIEVED The project facilitated the capacity building of government officials through fostering public private partnerships and also activated SMCs in 60 schools in two districts of Punjab, leading to strengthened accountability of the education department.This project also developed performance management standards for schools, which may be replicated across Punjab. SHER's intervention led to an improvement in the management performance of 60 targeted schools.Through reactivation of SMCs, citizens (including teachers, community members, parents, etc.) were able to better engage with public officials to bring about positive changes in the target schools. Although the project used the existing EMIS at the district level, it improved the utility through better reporting tools and by developing performance management software for the ranking of schools.Therefore, the project directly contributed towards better reporting standards.The project harnessed the use of technology and effective citizen engagement (through SMCs) with government officials for better service delivery. DELIVERABLES/OUTPUTS 30 SMCs mobilized EIMS software developed and pre-tested 12 education department officials trained on the use of the software 88 school teachers trained on EIMS software More than 300 SMC members trained on developing SAPs 60 SMCs granted funds for the implementation of SAPs Distribution of awards among top three best performing schools As a first step to achieving the intended project results, MoUs were signed with the education departments of Sargodha and Khushab. The project also engaged the citizens and government departments by conducting several trainings and FGDs on issues that the schools faced and the ways in which these issues could be addressed.The project made an online application for the oversight of school action plans and linked it to the EMIS.The project team then trained the officials from the district education departments on using the software. FUTURE OUTLOOK (Replicability and Sustainability) The project was planned to build Education Department involving the functional and the data collection well managed to further disseminate are available to the education foreseeable future. public-private partnerships by mobili- methods already in existence were and share the best practices with more department for taking this model zing the existing mechanisms of school as the head and his/her deputies supported with analysis on the districts across Pakistan.The model also forward.The project has created and management, data collection and oversaw the implementation.Teachers performance of the schools. creates local master trainers with mobilized community resources, mostly encouraging involvement from the of the existing schools were used, community.The same structure of the SMCs that exist on paper were made SHER has ensured that the docum- entation of the whole process is the sole purpose to train more people human, which can continue to function than required, so that enough resources without SHER‘s involvement for the www.cvpa-tdea.org 71
- 90. PARTNERORGANIZATION PROJECTTITLE Public Service EnrollmentCampaigns 2 2 SMCs Reactivated School Development Children Groups STRENGTHENING OF CITIZENS‟ VOICE AND ACCOUNTABILITY THROUGH OVERSIGHT OF EDUCATION SYSTEM Community walk to raise voice for students enrolment in Narowal PROJECT BRIEF AND OVERALL PROGRESS Sudhaar Society (SS) www.sudhaar.org.pk ALLOCATED FUNDS (IN PKR) 7.06m DURATION 12 MonthsAugust 06, 2012 to August 05, 2013 GEOGRAPHICAL AREA Punjab Narowal OBJECTIVES To improve education governance in Narowal by August 2013 To improve public-private engagement for strengthened governance mechanisms To strengthen school community linkages for enhanced school development indicators The project ‗Strengthening Citizens'Voice and Public The project revolved around raising awareness, Accountability through Oversight of Education System building knowledge, orientation and training to ensure support monitoring, enrollment increase, reduction in stakeholders working to uplift education were dropout and mobilizing people to support schools. established and strengthened. A suggestion and and Advocacy for Improvement of Quality of that relevant stakeholders are adequately sensitized Education in Government and Private Schools of and dedicated to provide the Right ot Education to Moreover, these SMCs were capacitated on financial management, planning, implementation and monitoring complaint system was introduced where every citizen from the targeted area had access to suggestions and Narowal‘, through an integrated effort of all stake- children without discrimination.The local communities holders, was actively involved in channeling efforts, initiated an organized dialogue and developed a school towards improving effectiveness to realize educational based action plan for accountability which strengthened outcomes.This was achieved by creating conditions citizens' voice.The SMCs were strengthened and where all stakeholders raised their voices, acted as reactivated through regular interaction and trainings. by developing school development plans. Private a complaint box.This idea helped encourage people schools were partnered to address issues pertaining to act as watchdogs for education and register their to provision of quality education, discrimination, complaints and suggestions.The Department of monitoring fees and safety conditions.Their associations, Education was convinced to make appropriate use of managers and owners were engaged to set standards such suggestions and act on complaints. accountability agents and played a guiding role to improve access, quality and governance in education. Targeted SMCs were trained on their role and and initiate dialogue on these issues.Village and district level forums and networks including all HIGHLIGHTS 25 25 Media Campaigns Mobilization Campaigns 50 50 50 72 www.cvpa-tdea.org Messages Plans Implemented Formed
- 91. SUDHAAR RESEARCH / SITUATIONALANALYSIS A baseline survey of 50 primary schools (17 boys, 19 girls and 14 private co-education schools) was conducted.These schools were selected with the coordination of the District Education Department in Narowal.The study helped in finding out the current practices in schools and the problems and challenges pertaining to school councils and their perform- ance. Based on the results, tools were developed and finalized for scaled up administration. The findings were shared in a stakeholder workshop and used for modifying and impleme- nting the project strategy. Similarly, reactivation of SMCs and school level budgeting through school development planning was initiated on the basis of these findings. Later,the District Education Department was sensitized to replicate the same in all schools of the district. ROLE OF CITIZEN GROUPS The project reactivated 36 SMCs in public and 14 in private schools for effective school management and improvement in local governance through oversight and accountability. These SMCs were trained while 30 local CBOs and private school associations or groups were mobilized and oriented to strengthen citizens' voice and public accountability.The representation of youth, women and other marginalized groups was also ensured. Children groups were formed in 50 schools which included more than 500 children to encourage child involvement in co-curricular activities. Further, suggestions and complaints mechanisms were established at the village level for increased involvement of 50 community groups in education oversight and enhancement of public accountability. ADVOCACY AND ENGAGEMENT During the initial stage of the project, a Memorandum of Understanding (MoU) was signed with the District Education Department to ensure its cooperation during the project. Further, a monitoring and evaluation pro forma for District Education Officers (DEOs), Deputy District Education Officers (DDEOs) and Assistant Education Officers (AEOs) was implemented to serve as a transparency and accountability mechanism over the education RESULTS ACHIEVED The Government of Pakistan is off-track in its progress towards the Education for All (EFA) 2015 goals and the second Millennium Development Goal pertaining to Universal Primary Education for all children.Although the Government acknowledges that the involvement of the community is mandatory for the promotion of education, the orga- nization of School Management Committees (SMCs) and ParentTeacher Associations (PTAs) in most cases are not effective.The long-term vision of forming SMCs and School Councils is to gradually and eventually transform school governance at the local level, to an extent where local people will directly oversee some aspects of school administration. Through an integrated approach, partnering with government officials and elected representatives, the project contributed to improved access, quality and governance in the education sector. The project also contributed to broadening citizens' participation and inclusiveness in education related policy dialogues with elected representatives and policy makers. DELIVERABLES/OUTPUTS 25 public service messages disseminated Enrollment campaigns in 25 localities 2 media campaigns 2 mobilization campaigns for education department's managers and monitoring staff 50 SMCs reactivated and trained School development plans prepared for 50 schools 50 children's groups formed Organized 8 events for mobilization and orientation of local CBOs, NGOs, Private School Associations and other groups representing youth and women 3 groups formed at theTehsil level to contribute to monitoring and addressing issues in the education sector 4 advocacy events with political stakeholders Establishment of suggestion and complaints mechanisms in 50 schools officials' performance. Furthermore, project activities such as reactivation of citizen councils and formation of children groups were carried out in the 36 government schools included in the project. FUTURE OUTLOOK (Replicability and Sustainability) Sudhaar has handed over the developed an M&E pro forma for AEOs sector can be made more effective. Further, Sudhaar is working on developing Complaints and Suggestions (C&S) and organized its orientation sessions In addition, Sudhaar has been operating other projects in the same thematic area Mechanism to the Education in all three tehsils of Narowal.The org- in Narowal since 2009 and is implem- based on the findings and experiences of Department and tried officials to ization has also developed cross-check enting three other projects whereby this project.This will help in sustaining the ensure its functionality after project sheet of visits by AEOs so that accou- it will keep raising education related results achieved from this project. completion. Further, Sudhaar also ntability and governance in the education issues and reforms at its citizen forums. www.cvpa-tdea.org 73
- 92. FAT CITIZENS‟VOICE FOR EFFECTIVE LEGISLATIVEGOVERNANCE September 2012 to April 2014 Total Funds Disbursed: PKR 70.3 Million Gilgit Baltistan Swat Malakand KP Mardan AJK Kashmir Kotli A Bannu Laki Marwat Mirpur Tank D.I.Khan Punjab Ziarat Loralai Balochistan Sindh Association of Global Humanists & Ethics Balochistan Gilgit Baltistan Hamdam Development Organization Tank Dera Ismail Khan Laki Marwat and Bannu PakWomen Mardan Swat and Malakand Water Environment and Sanitation Society Loralai Ziarat with coverage of all provincial & National Contituencies Your Engineering Solutions (YES) Private Limited Kotli Mirpur
- 93. 1 2 OBJECTIVES Strengthened citizens‟ voicethrough, among others, oversight of the legislature and the legislators and/or advocacy for reforming relevant structural and operational laws, policies, procedures and practices for improved performance of the legislature. Priority focus is on the representational and oversight role of the legislature. Public awareness campaigns about the roles, responsibilities and functions of legislatures, as well as the challenges that need to be addressed for improved legislative performance Establishing information exchange hubs, networks and collaborations of citizen groups, civil society organizations and watchdogs to oversee legislative affairs and monitor legislators' performance Establishing and enhancing linkages between provincial and national legislators to bridge the gap between national and provincial Taking concrete steps for establishment of additional or new forums for citizens and civil society groups to interact with legislators, and participate in or contribute to the legislative or executive oversight work performed by legislators Developing through a consultative process a Citizens' Charter of Demands vis-à-vis the performance of the Federal or a Provincial legislature transparently, honestly and fairly Enhancing civil society participation in the oversight processes at various stages through available forums or mechanisms at Federal and provincial levels to convey citizens' voice and demands Promotion of informed public dialogue around the roles, functions and performance of legislators and legislatures, and the challenges being faced in reforming and improving the performance at the Federal and provincial levels Campaigns for more effective legislative procedures in areas like budget approval and oversight [e.g. budget review by disclosure], and mandatory requirements for public hearings Contributing towards better scrutiny and analysis of legislative affairs and legislators' performance by pluralistic media by calling legislators to account on their manifestos and agendas and by analyzing their performance in terms of legislation and executive oversight. Linkages, between and among Government, political parties and non-Government actors for improved accountability of the legislature and the legislators. Establishing partnerships/linkages with legislators or relevant legislative bodies at the Federal and provincial levels to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance of legislators and suggest reforms with the aim of strengthening legislative transparency and accountability Informing and supporting members of the public about how they could use the legislative committees to get their complaints vis-à-vis public bodies Resolved Engaging with elected representatives or other relevant institutions to highlight complaints of constituents and citizens (including the ones against legislators), and get the same addressed to increase accountability in legislators' performance accountable and transparent governance.
- 94. PROJECTTITLE PARTNERORGANIZATION A total ofsix citizens' networks were formed at the constituency level comprising 179 individuals from public participation for improved governance, has also newly established Gilgit-Baltistan Council and been successful in transforming relationships between Legislative Assembly. AGHE conducted an analysis to investigate the community).As many as 62 members of the networks Based on the findings of the analysis, the project Support Members Enrolled Members Trained Policy Dialogues GBLA Members Awareness Sessions Advocacy Seminars Governance Support Networks Project Association of Global Humanists & Ethics (AGHE) www.aghepakistan.org ALLOCATED FUNDS (IN PKR) 14.1m DURATION 20 MonthsSeptember 10, 2012 to April 8, 2014 GEOGRAPHICAL AREA Gilgit-Baltistan Gilgit and Skardu OBJECTIVES To establish vibrant citizens' groups and networks to monitor the legislative process To advocate for participation of citizens in the legislation process for improved transparency and accountability To build capacity of citizens' networks to improve their knowledge and understanding on the legislative process through interaction with legislators Senator Mushahid Hussain at capacity building workshop for GBLA members PROJECT BRIEF AND OVERALL PROGRESS The Governance Support Networks Project was representatives of vulnerable groups, including women. team further designed and customized an advocacy for improved governance. Members were given an implemented in Gilgit and Skardu, where citizens‘ The project activities enabled constituents and citizen plan for citizens' participation in the legislative opportunity to engage with legislators in an informed participation in the legislative/policymaking process has groups to constructively engage in the legislation/ process. manner, while citizens were involved through mass remained minimal despite recent administrative decision-making process, which will ultimately translate awareness campaigns. reforms in the region.The project, besides enabling into an overall improvement in the performance of the various segments of the society (politicians, academia, media, women, human rights activists and business citizens and policy makers. The project conducted a situational analysis and public situation of citizens' oversight of legislation using were trained on advocacy, community mobilization, awareness campaigns, established citizen networks different research tools, such as surveys, FGDs, social accountability and oversight techniques, which and conducted capacity building of stakeholders with consultative meetings and in-depth interviews (IDIs). not only empowered the individuals but also particular focus on media personnel and provided an environment to institutionalize reforms HIGHLIGHTS Citizens'6Networks 179in Networks 62 12 29Engaged 20 9 76 www.cvpa-tdea.org
- 95. AGHE RESEARCH / SITUATIONALANALYSIS AGHE conducted a survey to analyze the state of governance in Gilgit-Baltistan. KIIs, FGDs and consultative meetings were held in two sample districts of Gilgit and Skardu.A total of 300 citizens (169 males and 131 females) participated in the survey.According to the findings, majority of the respondents were satisfied with the promulgation of the Gilgit- Baltistan (Empowerment and Self Governance) Order 2009. However,they were of the opinion that legislative bodies are weak and have performed poorly.Despite the enactment of the Giligi-Baltistan Empowerment and Self-Governance Order,citizens' participation in the legislative process has remained abysmally low.Resources are allocated through a techno-centric approach with no systems in place for people to hold public officials and elected representatives accountable for poor indicators, particularly in health and education sectors. ROLE OF CITIZEN GROUPS Six Governance Support Networks (GSNs) were formed at the constituency level,comprising 179 individuals, including 53 women.As many as 62 members, including 21 women, were trained on advocacy, community mobilization, social accountability, and oversight techniques. These members engaged with legislators to institutionalize reforms for improved governance. Similarly, citizens were involved through mass awareness campaigns through local FM radio and distribution of IEC material. ADVOCACY AND ENGAGEMENT Based on the findings of situational analysis, citizens developed a Charter of Demands and presented it to the members of the Gilgit-Baltistan Legislative Assembly (GBLA) during advocacy meetings.AGHE arranged 9 seminars that were attended by elected representatives, including the Health and Local Government (LG) ministers who were presented with a strategy paper and a Charter of Demands.Additionally, interactions with citizens led to discussions on local issues such as LG elections and municipal services. Similarly, 12 public dialogues, 20 awareness sessions and 12 talk shows on FM radio were also held to provide citizens' with platforms to voice their demands for effective legislation on education sector, improvement of municipal services and LG system and youth/women development. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Although an administrative measure by the Federal Government, the Gilgit-Baltistan Empowerment and Self-Governance Order 2009 is a democratic milestone for the people of this mountainous and developmentally challenged region of Pakistan. For the first time, people were able to elect members to the Legislative Assembly with powers to legislate on 61 subjects.While the new political institution requires time and resources to mature, people also needed greater understanding and appreciation of the new relationship that empowered them to influence their elected representatives to legislate, a function that was earlier the domain of the Federal Government.The project focused public education of the roles and functions of the Legislative Assembly as well as facilitating people to develop direct relationships with their representatives for transparent and responsive legislative governance. In addition, the project was successful in drawing the interest of legislators to dedicated trainings on legislative governance and on ways through which they can be more accountable to their electorate.While institutionalization of the new relationships will take time (subject to future voice and accountability work), the ground has been set where Legislative Assembly as an institution is open to transforming its rules in a fashion that can ensure transparent, responsive, accountable and efficient legislative governance. DELIVERABLES/OUTPUTS Situational analysis to understand the state of citizens' participation in legislation and decision-making GSNs established in six constituencies to monitor legislation and advocate for citizens' participation 62 out of 179 GSN members trained on engagement with legislators 2 training manuals, a strategy paper on governance and IEC materials on citizens' right to participate in decision-making process developed Capacity of 29 members of GBLA, Gilgit-Baltistan Council and other government officials developed Developed Citizens' Charter of Demands for effective and participatory legislation Promoted the Charter of Demands through media campaigns, advocacy seminars and public dialogues Over12,000 citizens made aware of the Right to Information and the roles/responsibilities of legislatures Provided avenues to citizens' networks to engage with legislators and policymakers through advocacy seminars and public dialogues 2 capacity-building programs organized for GSN members Parliamentarians given opportunity to meet federal legislators through exposure visits Members empowered through citizens' networks will pass on the their knowledge and learning to their fellow community members and other organizations that did not participate in project activities. Furthermore, decision makers, policymakers, NGO representatives, and local media personnel were sufficiently involved in project activities to ensure citizens' voice for effective legislation. In this regard, these stakeholders can put pressure on the government to improve the quality of services in public institutions especially pertaining to health, education, and municipal services. GSN members will also continue to follow their action plans that were developed during the capacity building programs. Certain practices like the Citizens' Charter of Demands will be updated from time to time, while AGHE will provide follow-up support to citizen networks by organizing their meetings and joint sessions on a regular basis. www.cvpa-tdea.org 77
- 96. PARTNERORGANIZATION PROJECTTITLE The project wasimplemented with the idea that proceedings of the Provincial Assembly and engage support for the electoral process is essential for with members directly to share their issues and ask parliamentary effectiveness and instrumental in relevant questions. of the legislative process in the Federal Legislature. ExposureVisits of 5 Citizens Attend CitizensTrained Members of CSOs JournalistsTrained 4 AWARENESS AND ADVOCACY CAMPAIGN AIMED AT HELPING SOCIETY BETTER INTERACT WITH LAWMAKERS OF KP,NA ASSEMBLIES Hamdam Development Organization (HDO) www.hamdam.org.pk ALLOCATED FUNDS (IN PKR) 13.83m DURATION 19 MonthsSeptember 10, 2012 to April 9, 2014 GEOGRAPHICAL AREA KP Tank,Dera Ismail Khan, Laki Marwat and Bannu OBJECTIVES To undertake public campaigns for more effective legislative procedures in areas like budget approval and oversight, adoption of a code of conduct for legislators and mandatory requirements for public hearings To develop through a consultative process a Citizens' Charter of Demands vis-a-vis the performance of Federal and Provincial legislatures To establish and enhance linkages between Provincial and National legislators to bridge the gap between National and Provincial Legislation on specific issues To establish forums of CSOs and develop information exchange hubs to oversee legislative affairs and monitor legislators' performance Local community members being sensitized about women right to vote PROJECT BRIEF AND OVERALL PROGRESS The project has successfully been completed in four and advocacy campaigns were carried out for Consultative workshops of legislators were also held amendments.Technical support was also provided to districts of Khyber Pakhtunkhwa with a unique effective legislation and executive oversight. The the Legislature and public hearings for budget approach towards building the capacity of existing as overall project tasks and activities revolved around the constituents. formulation were facilitated. well as aspiring legislators. the idea of citizens' oversight of the legislature. For Citizens were given the opportunity to observe the this purpose, a Group of Active Parliamentarians (GAP) was formed with the aim to improve the functioning of the Legislature. building trust between people and elected The project also conducted exposure visits for The activities led to increased transparency and representatives. lawmakers to build their capacity and understanding accountability in the Khyber Pakhtunkhwa Assembly, Activities such as orientation program, study tours besides helping the process of drafting legislation and HIGHLIGHTS 10MPAs Consultative Workshops 30KP Assembly 160 102 105Trained Advocacy Meetings Proceedings 78 www.cvpa-tdea.org
- 97. HDO RESEARCH / SITUATIONALANALYSIS The research highlighted that interaction between citizens and parliamentarians is virtually non-existent in Pakistan, especially in the militancy-hit province of Khyber Pakhtunkhwa. Lawmakers remain away from their constituencies due to security reasons, creating comm- unication gaps between the people and their elected representatives.The understanding of the concept of transparent and accountable legislative governance is extremely limited and lawmakers are judged for their welfare activities rather than legislative aspirations and performance. ROLE OF CITIZEN GROUPS The project worked with the existing groups of citizens and strategized to invest in building their capacity for project sustainability. It identified several citizen groups including the ones representing minorities and journalists and CSOs for engagement in the project. Five trainings were conducted in four districts which were attended by160 participants, including 11 men.These trainings focused on opportunities & technicalities for meaningful engagement with elected representatives. In addition, 102 members of civil society, including two women, were trained on developing relationship with ERs to influence and support the legislative process. Moreover,105 journalists were trained on Assembly rules and procedures to improve the reporting of Assembly proceedings. ADVOCACY AND ENGAGEMENT The project facilitated the formation of a 5-member GAP of the KP Assembly to raise the need for accountable, transparent and responsive legislative governance.A total of 772 (718 male and 54 female) citizens directly engaged with lawmakers to share their issues with them.The project facilitated 10 exposure visits for provincial legislators to the National and Punjab assemblies for a better understanding of the legislative process. Five consultative workshops for legislators were held to devise an action plan which reflected the issues of constituents.A website containing all relevant information and an online legislative library were developed for citizens' understanding.The website (www.colghdo. info) was also linked with social media. Four workshops for citizens were also conducted RESULTS ACHIEVED The project worked with both outgoing as well as new members of the KP Assembly (elected in General Elections 2013) by facilitated the development linkages between citizens and the elected representatives in southern districts of KP.The political process in these districts was seriously affected due to their proximity with the militancy-hit tribal areas.With security threats to legislators, most of them stayed away from their home constituencies, which reinforced the traditional disconnect between the constituents and their elected representatives. Due to this disconnect and low public interest, the KP Assembly had not been challenged to be responsive to public demands and aspirations. In addition, elected representatives from KP could not fully capitalize on the post 18 th Amendment Scenario which resulted in greater devloution of powers to the provines. In this scenario, the project laid the groundwork for effective public participation in legislative governance and pro-people legislation by training the new MPAs and holding exposure visits for them to the National and Punjab Assemblies. Equally important has been project's work with citizens to mobilize their interest to engage with elected representatives as a perquisite for promoting transparency and accountability.The project also contributed to enhancing transparency by training journalists regarding the Rules of Business of the KP Assembly, which need a review for more responsive law-making and effective executive oversight. DELIVERABLES/OUTPUTS 10 exposure visits of MPAs to National and Punjab Assembly 5 consultative workshops for formulating a plan of action 18 MPAs engaged in 6 GAP meetings 32 MPAs (13 male and 19 female) engaged in 10 exposure visits to National and Punjab Assembly 10 MPAs (6 male, 4 female) participated in 5 consultative workshops for plan of action 3,000 stickers, 3,000 booklets, and 4,000 pamphlets distributed in target areas 772 citizens (718 male, 54 female) directly engaged with 9 MPAs and one MNA 160 citizens trained in 5 sessions to increase participation of marginalized groups in legislation 102 members of CSOs trained in 5 sessions 105 journalists trained in 5 sessions 90 citizens participated in 4 advocacy meetings for the formation of public interest forums in each constituency 123 citizens participated in 4 advocacy meetings for constitutional and rules reform to give them an idea about the formation of public forums to express their views and share their grievances with legislators. FUTURE OUTLOOK (Replicability and Sustainability) The formation of GAP,citizens' approach to inculcate a sense of multiplier effects.The project media is expected to play its role contribute towards their effective provincial assembly, which will enable engagement with lawmakers and ownership among citizens and towards objective reporting of performance. them to oversee the performance of CSOs' training on legislative legislators. Citizen groups, CSOs and to create awareness on legislative legislative business. Moreover, exposure Additionally, the development of a their representatives and ultimately procedures laid the foundation for media personnel were trained and governance, rules, policies and visits of parliamentarians are likely to legislative library is expected to provide minimize the gap between people and project sustainability.The project has empowered towards legislative procedures among local communities improve their understanding of people with resources to understand their elected representatives. been implemented using a participatory oversight, which is expected to have at a grassroots level, while mainstream legislation, which will in turn the nature of laws being drafted in the www.cvpa-tdea.org 79
- 98. PROJECTTITLE PARTNERORGANIZATION LegislativeWatch Pressure 6 6ConsultationCapacity-building Awareness SeminarsWorking Advocacy Meetings CITIZENS‟VOICE FOR EFFECTIVE LEGISLATIVE GOVERNANCE PROJECT KP Pak Women www.pakwomen.org.pk ALLOCATED FUNDS (IN PKR) 15.7m DURATION 19 MonthsSeptember 10, 2012 to April 9, 2014 GEOGRAPHICAL AREA KP Mardan, Swat and Malakand OBJECTIVES To strengthen citizens' oversight of the Khyber Pakhtunkhwa Assembly and of the development budget of Khyber Pakhtunkhwa, particularly of block funds at the disposal of legislators To lobby for reforming relevant structural and operational laws, policies, procedures and practices for improved performance in the Khyber Pakhtunkhwa Assembly. Workshop on performance of legislature in progress PROJECT BRIEF AND OVERALL PROGRESS The project covered 17 provincial constituencies in Demands for the annual budget. Information was funds by departments rather than legislators. Khyber Pakhtunkhwa and mainly focused on effective disseminated using cell phone technology, social media performance of the legislature, citizens' participation in and print material, as well as through press budget formulation and distribution of development conferences on key issues. and block funds at the grassroots level. For this purpose, the project formed pressure groups, legislative watch committees and working groups that held consultations with citizens and legislators. Interaction between constituents and legislators improved through consultative meetings at the constituency level.Through these negotiations, four citizens' demands were accepted: these included The project also conducted a baseline study to assess demands for reduction in block funds, separate funds citizens' concerns and developed a Charter of for disabled persons, and utilization of development HIGHLIGHTS 17Committees District3Groups Provincial1 34Workshops Trainings Group 21 80 www.cvpa-tdea.org
- 99. PAKWOMEN non-government organizations RESEARCH /SITUATIONAL ANALYSIS To strengthen democracy, legislative bodies must serve as bridges between state institutions and citizens by representing their constituents' interests and carrying out pro- people legislation.The legislature is also crucial for executive oversight to ensure that government agencies protect citizens' rights and provide improved, equitable delivery of quality public services. Effective legislative bodies with sufficient capacities are critical for the consolidation of democracy in Pakistan as they can empower ordinary people to participate in the decision-making process. ROLE OF CITIZEN GROUPS The project formed 17 constituency-level legislative watch committees and three district pressure groups.These groups informed 119,234 citizens from various segments of society (including political activists, volunteers, religious leaders, youth, disabled persons, minorities and members of the transgender community) about the role of legislators and distribution of development and block funds. A provincial working group comprising all political parties, women and non-Muslim parliamentarians was formed to develop recommendations for proposed amendments to the Rules of Procedure of the Khyber Pakhtunkhwa Assembly. ADVOCACY AND ENGAGEMENT The project engaged citizens as well as MPAs in all 17 constituencies through a series of consultative sessions and individual advocacy meetings, covering issues such as the role of the Provincial Assembly and its legislators in reforming relevant structural and operational laws, policies, procedures and practices, effective annual development budget and reduction in the ratio of block funds in the annual development funds for Khyber Pakhtunkhwa.The MPAs were empowered to negotiate the share of block funds for their RESULTS ACHIEVED Besides creating awareness among citizens about the role of the Khyber Pakhtunkhwa Assembly and its legislators, the project has also been successful in enhancing citizens' participation in budget formulation and strengthening their voice in influencing decisions about development and block funds. It has facilitated them in developing a direct relationship with their elected representatives for transparent and responsive legislative governance. In addition, the project has also contributed in developing the capacity of MPAs to effectively represent, legislate and respond to public needs.The project has strengthened legislative accountability while also transforming relationships between citizens and their elected representatives. DELIVERABLES/OUTPUTS 17 legislative watch committees formed at constituency level 3 district pressure groups formed in each project district ProvincialWorking Group formed to inform citizens about the role of legislators and promote participatory budget formulation through consultations 6 consultation workshops with MPAs and political leaders 6 capacity-building training sessions of district pressure groups on block and development funds 34 awareness seminars for legislative watch committees 72 advocacy messages broadcasted on FM radio 21 advocacy meetings with government departments and ministries 8 press conferences on critical issues held at the district level 17 orientation trainings of legislative watch committees 1,100 social media messages disseminated for public awareness 24 advocacy meetings held with individual MPAs Mid-term workshop review 2 day capacity-building training for parliamentarians respective districts and constituencies through these consultative sessions. FUTURE OUTLOOK (Replicability and Sustainability) This is an essential foundation for project, who will ensure the continu- and funding agencies. learning to others and continue the Khyber Pakhtunkhwa Assembly's project now have information and further advocacy for accountability greater knowledge regarding the role of and transparency in the Assembly. ation of activities after project conclusion. Moreover, the project PakWomen has regularly followed up to hold advocacy meetings with Rules of Procedure will also continue to parliamentarians from their conduct regular meetings and work on the Khyber Pakhtunkhwa Assembly, PakWomen has handed over all the developed linkages between the ensure internalization of information at constituencies. its recommendations for a transparent, development funds, block funds and project activities to the network of activists/volunteers and government/ an individual and institutional level and The working group formed by the accountable and effective legislature. transparent utilization of the budget. volunteers and activists created by the to make sure that they pass on their project to propose amendments to www.cvpa-tdea.org 81
- 100. PROJECTTITLE PARTNERORGANIZATION Governance Baseline Survey 2 62InteractiveTheaters Training for CSOs Seminar on2 CITIZENS‟VOICE FOR ENHANCED AND EFFECTIVE LEGISLATION AND ACCOUNTABILITY CSO network being trained on effective legislation PROJECT BRIEF AND OVERALL PROGRESS Water, Environment and Sanitation Society (WESS) www.wess.org.pk ALLOCATED FUNDS (IN PKR) 12.7m DURATION 13 MonthsSeptember 10, 2012 to September 30,2013 GEOGRAPHICAL AREA Balochistan District Loralai, Ziarat, with coverage of all provincial & National Contituencies OBJECTIVES To promote and strengthen citizens' voice for effective oversight of the Balochistan Assembly and improved performance of legislators through advocacy, awareness and capacity- building interventions The project was implemented in the underprivileged districts of Ziarat and Loralai in Balochistan, where accessibility issues, tribal politics and a lack of education have suppressed citizens' voice to a large extent.The project formed two CSO networks which were trained on understanding the legislative process, was prepared and presented to parliamentarians. The project team also held consultative meetings with media personnel to highlight the information gap between citizens and media outlets. Seminars on equal participation of women were also held to raise awareness on women's role in promoting good relevant issues was prepared and distributed to raise citizens' awareness.An awareness walk and a workshop were also held in each project district to create public awareness of citizens' rights and the need for citizens to raise their voice for resource allocation and policy reforms. citizens' rights and roles, rights-based advocacy, governance. resolution, and community mobilization. Gaps and Public awareness campaigns were also held to inform citizens about the importance of their voice ineffective legislative governance. IEC material on various HIGHLIGHTS 1 CSO Networks Formed Consultative 1Good Network Meetings Awareness Walks on Human Rights Day 82 www.cvpa-tdea.org
- 101. WESS RESEARCH / SITUATIONALANALYSIS The research revealed that political organizations in Balochistan have largely been built on two principles: hereditary authority and personal bonds of allegiance in which protection is exchanged for loyalty.The persistence of tribal politics and the continuing power and influence of local chiefs have affected the functioning of the parliamentary system.This is exacerbated by citizens' lack of awareness and indifference towards their own democratic rights, resulting in poor governance and gaps between individuals and state institutions. Due to the lack of access to information, CSOs have been unable to articulate their demands and hold legislators accountable for the delivery of core public services. Citizens' participation in political affairs has largely been limited to voting in both Ziarat and Loralai. ROLE OF CITIZEN GROUPS In order to effectively raise citizens' voice for effective legislation, two civil society networks were formed and trained on management and leadership skills and rights-based approaches to policy advocacy.The networks worked in coordination with citizens at the tehsil level to prepare a Charter of Demands, which was presented to parliamentarians in both districts.The groups also worked to increase citizens' awareness of their rights under different national and international commitments such as the Universal Declaration of Human Rights, the Convention on the Rights of the Child, the Convention to Eradicate Discrimination AgainstWomen, and the Millennium Development Goals. ADVOCACY AND ENGAGEMENT The project team arranged two dialogues to engage citizens directly with parliamentarians.These were attended by MNAs and MPAs from both districts. Citizens were given a chance to raise questions regarding service delivery and justification of allocated funds for their respective areas.The Charter of Demands prepared by CSO networks was also presented during the dialogues in both districts. In addition, media organizations were also engaged to minimize the information gap between citizens and the media and to highlight the collective role that CBOs and the media can play to report RESULTS ACHIEVED Citizens' participation in political affairs has largely been limited to voting in both Ziarat and Loralai.The project facilitated in transforming the state-citizen relationships through the formation of CSO networks and enhanced their capacity through management and leadership skills to effectively engage with the legislature. It has led to the bridging of the communication gap and transformation of relationships between citizens and their elected representatives. Moreover, the project has also strengthened the accountability of the legislature by enabling citizens to raise their voice for effective legislation and resource allocations for their respective region. DELIVERABLES/OUTPUTS Baseline survey conducted in Ziarat and Loralai 2 CSO networks formed 2 five-day trainings on leadership and management conducted for CSO networks 6,000 IEC materials prepared and distributed 2 consultative meetings with media personnel held 80 citizens directly engaged in dialogues with parliamentarians 6 interactive theaters held to disseminate advocacy messages 50 participants from CSO networks trained on rights-based approaches 700 citizens attended awareness walks on Human Rights Day 200 citizens attended workshops to increase citizens' voice in effective legislative governance 200 women from various backgrounds attended seminars for equal participation of women in promoting good governance 2,000 radio messages broadcasted to promote citizens' voice and increase awareness community issues. Citizens were also engaged for a walk and a workshop in each district to increase their awareness regarding their rights and to raise their voice for increased transparency/accountability. FUTURE OUTLOOK (Replicability and Sustainability) Rights-based advocacy and community have developed their capacity to effective legislation, resource allocation Moreover,the project has also with legislators. mobilization build a sense of ownership raise a collective voice for effective and good governance.The participation developed linkages between CSOs and and ensure the sustainability of any governance and contribute towards of CSOs, including youth and women's political parties, which are likely to project.The formation of CSO accountability.With increased capacity, remain intact in the long-run.WESS will networks and their training on CSOs are expected to remain involved of the society and multiply the results of also assist the networks in preparing management and rights-based advocacy in promoting citizens' voice for the project beyond its completion. future action plans to remain involved www.cvpa-tdea.org 83
- 102. PARTNERORGANIZATION PROJECTTITLE 6 Information Exchangeof Demands DESIGN & IMPLEMENTATION OF PUBLIC IEC FOR MUTUALLY BENEFICIAL SUSTAINABLE LINKAGES BETWEEN CITIZEN & LEGISLATORS OF AJK ASSEMBLY Your Engineering Solutions (YES) Private Limited www.yes.com.pk ALLOCATED FUNDS (IN PKR) 13.97m DURATION 19 MonthsSeptember 28, 2012 to April 29, 2014 GEOGRAPHICAL AREA AJK Kotli and Mirpur OBJECTIVES To improve public knowledge and awareness of the functions and responsibilities of the Azad Jammu and Kashmir (AJK) legislative assembly To promote positive interaction and sustainable linkages between citizen groups and AJK legislators for improved transparency and better governance Women reading information material on legislative governance in AJ&K PROJECT BRIEF AND OVERALL PROGRESS The project has successfully been implemented in two Information exchange hubs were established for funds.The process was completed by a team of improved linkages between citizens and legislators.The software developers in consultation with legislators focus on direct interaction between citizens and hubs also served as complaint centers for citizens. and members of think tanks. lawmakers to enhance participatory legislation.The Legislative think tanks were also formed at the district level in order to draft a Citizens' Charter of Demands assess citizens‘ opinions on the legislation process and present it to legislators.The Charter of Demands in AJK and assess the level of interaction between was also publicly displayed at each information hub for citizens and legislators. Based on survey findings, effective communication. Open meetings of legislators and voters were also held in six constituencies and attended by concerned public awareness campaigns were run in six constituencies through print and electronic media as well as through seminars. In addition, the project team developed a web portal to automate the process of monitoring development HIGHLIGHTS Public Awareness Campaigns 10Hubs District-level Think-Tanks Online Fund Monitoring Meetings of Legislators withVoters Draft Information Exchange Charter (IEC) Bill Charter1 84 www.cvpa-tdea.org
- 103. YES RESEARCH / SITUATIONALANALYSIS Even though the legislative assemblies in AJK have continued to function without interruption since 1985, their performance has remained weak due to pressures from the Central Government, voters' lack of interest, family politics, and legislators' allegiance with political parties rather than constituents. Citizens' voice remains suppressed due to minimal interaction between legislators and voters, while development funds continue to be allocated without any transparent monitoring mechanism.There remains a need to develop sustainable linkages between citizens and elected leaders in order to transform the relationship beyond the electioneering phase for improved governance and socioeconomic uplift of the region. ROLE OF CITIZEN GROUPS The citizen groups successfully prepared a Charter of Demands and an IEC bill which were presented to the legislators. Moreover,nearly 2,400 citizens participated in open meetings and directly interacted with the legislators. ADVOCACY AND ENGAGEMENT Citizens were engaged in field surveys to gauge their opinions on legislation and assess their interaction with lawmakers. Lawmakers attended open meetings to interact with citizens and create an environment where citizens could directly raise questions with them on issues of governance and legislation.The project team also engaged local people to create awareness on legislative governance and to mobilize them to participate in the legislation process. In addition, citizens collaborated with the legislative think tanks to draft a Charter of Demands, which was presented to the legislators. FUTURE OUTLOOK (Replicability and Sustainability) The IEC exchange hubs were handed the efforts after the project.The over to local people in order to sustain development fund monitoring software efforts of minimizing the gap between will be handed over to AJK Assembly citizens and legislators after the Secretariat so that it can be utilized for project's completion.The development the future monitoring of development of the web portal is also likely to sustain funds. RESULTS ACHIEVED The project has contributed to strengthening citizens' voice through awareness campaigns and educating citizens on the roles and responsibilities of legislators for improved legislative governance. It has also facilitated citizens to articulate demands and raise them with their respective elected representatives. Active engagement of citizens with elected representatives at the local level is essential to promoting transparency and accountability.As part of its efforts to bring the constituents and the elected representatives closer, the project facilitated information exchange hubs for improved linkages between citizens and legislators. In addition, the project also harnessed technology by automating the process of monitoring development funds. In this regard, a dedicated software was finalized in consultation with legislators, which has led to transparency of spending of development funds and enabled citizens to directly monitor these funds. DELIVERABLES/OUTPUTS Public awareness campaigns held in 6 constituencies to inform and educate citizens about the roles and responsibilities of legislators for improved legislative governance Establishment of 10 information exchange hubs for improved linkages between citizens and legislators; these hubs also serve as complaint centers for citizens Establishment of district-level think tanks for effective interaction between citizens and Legislative Assembly members Automation of development fund monitoring by customized software web portal Quarterly open meetings of legislators with voters Draft IEC bill presented to legislators for presentation in the AJK Legislative Assembly www.cvpa-tdea.org 85
- 104. FAT ADVOCACY FOR EFFECTIVEIMPLEMENTATION OFTHE FRONTIER CRIME REGULATIONS (FCR) September 2012 to October 2014 Total Funds Disbursed: PKR 40.38 Million Gilgit Baltistan Bajaur Agency Mohmand Agency Khyber Agency Orakzai Agency FR Bannu A Bannu Waziristan Agency D.I Khan KP Peshawar Nowshera Kohat AJK Kashmir Punjab Balochistan Sindh Center for Research & Security Studies, (Waziristan Agency, Orakzai Agency, Bajaur Agency, Mohmand Agency, Khyber Agency, Kohat, D.I Khan, Peshawar,Bannu and Nowshera) DevolutionTrust for Community Empowerment, Bajaur Agency StepTowards Empowerment of Pupil, (Khyber Agency, Orakzai Agency, FR Peshawar, FR Kohat and FR Bannu)
- 105. OBJECTIVES 1 2 Strengthened citizens' voicethrough, among others, oversight of the FATA Secretariat, FATATribunal and other relevant authorities, and/or advocacy for the implementation of Frontier Crimes Regulation (FCR) reforms for protection of human rights. anticipated that the public information campaign would be jointly developed with the FATA Secretariat or other relevant Authorities Promotion of informed public dialogue around FCR reforms and their implementation issues as well as the challenges that need to be addressed for protecting human rights Establishing information exchange hubs, networks and collaborations of citizens groups, civil society organizations and watchdogs to oversee FCR reforms and monitor their implementation Taking concrete steps for establishment of forums [if such forums do not exist or when there is a need for additional ones] where citizens and civil society groups could interact with the FATA Secretariat, and participate in or contribute to the oversight work being performed by the Secretariat Enhancing civil society participation in the oversight of FCR reforms' implementation at various stages through available forums or mechanisms to convey citizens' voice and demands, as articulated through evidence-based and participatory methods Contributing towards better scrutiny, reporting and analysis of FCR reforms, their implementation and human rights' violations through pluralistic media, especially by making sure that the voices of the public are heard, and by analyzing the extent, speed and quality of reform implementation Designing a communication and information strategy to inform FATA citizens on process and procedure to approach FATA Tribunal Establishing a database to document, track and report on human rights violations in FATA. Linkages, between and among Government, political parties and non-Governmental actors for improved monitoring of FCR reforms vis-à-vis implementation; Establishing mechanisms, in consultation with FATA secretariat, to monitor human rights related issues in FATA Establishing partnerships/linkages with FATA secretariat or relevant public bodies at the Federal and provincial levels to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about human rights and suggest reforms with the aim of strengthening implementation/monitoring of FCR reforms Informing and supporting members of the public about how they could use the mechanisms (in particular the FATATribunal) provided under the amended FCR to get their complaints vis-à-vis public bodies/functionaries resolved.
- 106. PROJECTTITLE PARTNERORGANIZATION Editorial Meetings ReportsTranslated intoResearc h-based Radio Programs in Live Radio MOONG QABAIL (WETHETRIBALS) National Seminar on FCR Reforms PROJECT BRIEF AND OVERALL PROGRESS Center for Research & Security Studies (CRSS) www.crss.pk ALLOCATED FUNDS (IN PKR) 8.5m DURATION 13 MonthsSeptember 28, 2013 to October 27,2014 GEOGRAPHICAL AREA FATA Waziristan Agency, Orakzai Agency, Bajaur Agency, Mohmand Agency, Khyber Agency,Kohat, D.I Khan, Peshawar, Bannu and Nowshera OBJECTIVES Encourage targeted audience to raise voice for democratic rights and help them realize the power of campaigning Nudge FATA locals to press policy makers, lawmakers in governance and parliamentary structures Increase local ownership of drive for equal rights, legal and administrative reforms and promote political reforms discourse at the National level Create space to lobby for greater mechanisms of accountability of FATA officials, sensitize officials of FATA Secretariat, parliamentarians, and government agencies to remove their opposition to the abolition of old legal-administrative structures and help bring reforms in FATA. Moong Qabail (We the Tribals) was aimed to improve the state of basic human rights in FATA.Through a radio advocacy campaign and four district-level seminars, citizens in tribal areas were sensitized to raise their voice for democratic and fundamental rights.The intervention prompted citizens to officials. The project trained journalists to collect data from students, women, minorities and displaced persons. Based on the collected data, the reporters published among the FATA residents and provided a means for collectively pressurize public and elected officials on several news stories and compiled reports for live increasing local community's ownership of the campaign for equal rights and promoting a political reforms discourse at the national level to create space shows regarding the implementation process of recent amendments to the FCR. The project created awareness and demand for the for an accountability mechanism of FATA Secretariat provision of democratic and fundamental human rights HIGHLIGHTS 12 120 120Reports Pashto 40Pashto 20Programs Right-Based Advocacy Seminars Fundamental Rights 88 www.cvpa-tdea.org
- 107. CRSS RESEARCH / SITUATIONALANALYSIS The FCR denies basic rights to the residents of FATA.In the presence of FCR, notions of individual liberty, statehood, rule of law and governance have no significance for the majority of the population.To change the status quo in FATA,the government amended the FCR in 2011, but the political administration has failed to implement the reforms package in its true spirit. In this scenario, CRSS designed the project and utilized a radio campaign for advocacy to highlight the need for legal and administrative reforms in the region. Considering the uncertain security situation in FATA,the medium relatively minimized direct risks to the stakeholders contributing to the dialogue on FCR. ROLE OF CITIZEN GROUPS The project primarily focused on rights-based advocacy for FCR reforms through a media campaign and no citizen advocacy groups were formed. However,the project engaged several government officials, NGO representatives, experts, political and social leaders, local elders, media persons, and others in interviews and invited them on live radio programs. ADVOCACY AND ENGAGEMENT CRSS, as part of its advocacy and sensitization campaign, undertook an initiative in the form of 'Moong Qabail' under which it organized four district-level seminars in Peshawar, Kohat, DI Khan and Islamabad, encapsulating the tribal peoples' opinions to mainstream the need for the abolishment of the FCR.As many as 255 people (190 men and 65 women) attended these seminars. RESULTS ACHIEVED The project helped transform citizen-state relationship to inspire confidence in the amended FCR. It created awareness regarding the FCR and apprised people of their democratic rights and entitlements so that they can advocate for the protection of basic human rights. Political entitlements helped improve state-citizen relationships and paved the way for institution building.The engagement of citizens with duty-bearers built pressure to establish and enforce good governance and parliamentary structures in FATA.Through sensitization, citizens were enabled to advocate for equal rights and legal administrative reforms that promote a political reforms discourse. Similarly, citizens' engagement and enhanced responsiveness of duty-bearers made the FATA officials accountable to the people. Sensitization of public officials, parliamentarians and government agencies helped remove opposition to the abolition of FCR for popularizing reforms in the region. DELIVERABLES/OUTPUTS 12 editorial and management meetings 120 research-based reports 120 Pashto reports translated into English to cater to larger audiences 40 Pashto radio programs broadcasted 20 live radio programs broadcasted Transcription of 60 Pashto programs in English to cater to larger audiences 4 seminars to sensitize citizens on fundamental rights FUTURE OUTLOOK (Replicability and Sustainability) The project has an inbuilt mechanism to ensure participation and involvement of policymakers and decision-makers. all stakeholders and its approach ability. All those involved in the radio campaign will continue to play an www.cvpa-tdea.org 89
- 108. PROJECTTITLE PARTNERORGANIZATION Meetings Seminars on 4Seminar on DA KHALQU AWAZ (THE PEOPLE‟SVOICE) Tribal women attending a meeting on FCR Reforms PROJECT BRIEF AND OVERALL PROGRESS DTCE employed a holistic approach of assembling all and enhancing citizens' voice. stakeholders for the creation of advocacy messages and materials for the implementation of FCR reforms along with proposing alterations within the current context to achieve maximum public accountability and monitoring human rights violations in Bajaur Agency. The project formed civil society and citizen groups and enhanced provincial legislators' capacity for greater understanding as well as advocacy for implementation of FCR reforms, emphasizing new responsibilities. It also helped in developing mechanisms for organizing DevolutionTrust for Community Empowerment (DTCE) www.dtce.org.pk ALLOCATED FUNDS (IN PKR) 17m DURATION 16 MonthsSeptember, 2012 to December,2013 GEOGRAPHICAL AREA FATA Bajaur Agency OBJECTIVES To form linkages between and among government, political parties and non-government actors for improved monitoring of FCR reforms vis-à-vis implementation To strengthen citizens' voice through oversight of the FATA Secretariat, FATATribunal and other relevant authorities, and advocacy for the implementation of FCR reforms for the protection of human rights HIGHLIGHTS 4with Political Agents 7FCR Reforms Roundtables Publication of Newsletter Talk Shows Televised Documentary on FCR Reforms 1Political Mobilization 90 www.cvpa-tdea.org
- 109. DTCE RESEARCH / SITUATIONALANALYSIS DTCE conducted a survey to assess the perception of FATA residents regarding the implementation of FCR reforms.The research was focused on gaps in the current FCR reforms to present community-determined changes in the same.A survey-questionnaire methodology was used to understand behaviors, beliefs and observations of the respon- dents and their responses were analyzed and interpreted.The non-probability technique and convenience/judgment sampling were employed as they are often used to get a gross estimate of results during preliminary research.A situational analysis was also undertaken. ROLE OF CITIZEN GROUPS To ensure maximum involvement of citizens, DTCE created an FCR Reforms Cell in the FATA Secretariat to oversee and conduct stakeholder dialogues for ensuring maximum public awareness and targeted stakeholder dialogues (inclusive of women and marginalized groups, FATA Secretariat, tribal lawyers, political agents, and local jirga) to gauge the perception of all stakeholders regarding FCR reforms. Elected representatives, jirga members and maliks (tribal elders) were involved through the dissemination of printed material, including brochures and flyers regarding specific citizen entitlements and their relevant impacts on their lives. ADVOCACY AND ENGAGEMENT The project established a toll-free hotline and the BOLO SMS system to engage citizens' voice. Over 40,000 BOLO SMSs were sent during the project.A One-Window Operation was also set up in Bajaur.The project conducted a training of local CSOs, held roundtables with women and marginalized groups and organized 12 seminars on effective implement- ation of FCR reforms and political engagements. In addition, the project signed MOUs with the FATA Secretariat and the political administration in Bajaur Agency, and held meetings with local jirga elders.Two stakeholder dialogues were also held.The project also aired 10 radio programs and a documentary on FCR reforms on Khyber News. Four quarterly newsletters were also published. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED This intervention has facilitated the establishment of working relationships between citizens and government officials along with political parties and non-governmental actors for the improved monitoring of the implementation of FCR reforms in FATA.This will contribute to the strengthening of public institutions and ensure substantial improvem- ents in their efficiency and responsivenes. Similarly, citizens' engagement contributed to the advocacy for the implementation of legal and political reforms in the region for bringing FATA into the mainstream while respecting local customs and traditions. The creation of the FCR Reforms Cell in FATA Secretariat helped in overseeing and conducting stakeholder dialogues for ensuring maximum public awareness; organizing targeted stakeholder dialogues to gauge the perception of all stakeholders about the amended FCR and empowering locals to raise voice for improving the FCR (keeping in view the local context). Citizens' voice was strengthened through oversight of FATA Secretariat, FATATribunal and other relevant authorities and by providing a platform to all stakeholders for creating advocacy messages to seek the implementation of amended FCR; proposing changes within the current context to achieve maximum public accountability and monitoring human rights violations in the Bajaur Agency. DELIVERABLES/OUTPUTS 4 meetings with FATA Secretariat and Political Agents, 2 meetings with tribal lawyers and 4 local jirgas 7 seminars to educate the FATA residents of their entitlements and rights as per reforms (one in each district) Seminar on political mobilization of FATA residents in each tehsil (7 seminars followed by advertisements seeking public participation) 4 roundtables to ensure socially-excluded and marginalized groups are given a platform to raise issues IEC materials disseminated in Bajaur during trainings, awareness-raising workshops, events at press clubs and meetings with tribal lawyers MoUs signed between FATA Secretariat and DTATribunal Publication of newsletter titled Da Khalqu Awaz (The Peoples'Voice) Talk shows televised on ATV and KTN 20-minute documentary on FATA reforms Newspaper supplements to highlight local achievements and major concerns of residents with respect to the implementation of FCR reforms Contacts developed between the state administration, relevant CSOs press clubs and jirgas are expected to cultivate close institutional as well as personal linkages that are likely to continue after the completion of the project.This will ensure that genuine demands and complaints of FATA residents will be heard and acted upon by the administration and citizens will be ensured their due constitutional rights. The sustainability of the project will be ensured through several types of activities undertaken by DTCE and CSOs. Lastly, DTCE has concluded its association with the project (in the last quarter) after remaining engaged with it for the first three quarters. www.cvpa-tdea.org 91
- 110. PROJECTTITLE PARTNERORGANIZATION Stakeholders Sensitized CitizensSensitized Community Civil Society Pashto Radio Episodes Program NAWAE SAHAR (NEW DAWN) Sensitization workshop on implementation of FCR Reforms PROJECT BRIEF AND OVERALL PROGRESS StepTowards Empowerment of Pupil (STEP) www.steppk.org ALLOCATED FUNDS (IN PKR) 14.88m DURATION 19 MonthsSeptember 28, 2012 to April 15, 2014 GEOGRAPHICAL AREA FATA Khyber Agency, Orakzai Agency, FR Peshawar, FR Kohat and FR Bannu OBJECTIVES To empower citizens by increasing their participation in FCR governance in two proposed agencies and three frontier regions of FATA To engage and support local communities/citizens more effectively for local political administration regarding FCR reforms To monitor the impact of amended FCR in selected areas of FATA by providing information and increasing awareness STEP implemented the Nawae Sehar (New Dawn) In addition, the concerned departments were implementation of FCR reforms. project to advocate for amendments to the FCR. identified for project implementation through The project created awareness about the need public input.The project facilitated and for reforms and community participation in FCR supported communities to engage more governance for improved service delivery. In this positively with the local political administration regard, a number of CSOs and CBOs in FATA were for the implementation of FCR reforms. It capacitated to create awareness about the FCR by relied on the involvement of active citizens and arranging hujra level sessions in each of the project trained CSOs for the monitoring/oversight of areas. government institutions resulting in the effective HIGHLIGHTS 29on FCR 78on Amended FCR 10Committees Formed 48 Video1 IEC Material Distributed Short Messages Disseminated 92 www.cvpa-tdea.org
- 111. STEP RESEARCH / SITUATIONALANALYSIS The governance system in tribal areas primarily includes two components; political configuration and justice/legal system.These components were not working adequately, as is the case with FCR. Over the past couple of years, two significant sets of reforms were introduced; first, in the form of the 18th Constitutional Amendment and the second as an Amendment to the FCR. However,FATA citizens don't have access to information about the latter, making the situation more problematic as they are mostly unaware of their legal rights.The project focused on devising an advocacy plan to create awareness, assist and mobilize local people and the political administration to ensure maximum benefits of FCR reforms. ROLE OF CITIZEN GROUPS STEP mobilized citizens for forming local organizations and civil society groups to create awareness on and inform communities about the importance of FCR reforms. In this regard, citizens' role was to provide guidance and knowledge to assess their absorption capacity. Key individuals were involved to dig out all hindrances that could hamper project activities.To spread the message of FCR reforms, citizens played a crucial role to create awareness among masses about the judicial system and its processes. STEP also formed content advisory groups to ensure relevant and timely media programming that catered to the needs of listeners and beneficiaries. ADVOCACY AND ENGAGEMENT The project launched a radio and SMS campaign for raising awareness among citizens regarding the urgent need for FCR reforms.A total of 48 radio programs (in local language) were broadcasted during the project cycle. Similarly, four SMS campaigns were launched which engaged a total of 6,157 (6,000 male and 157 female) beneficiaries. RESULTS ACHIEVED This intervention built citizens' capacities for implementing the amended FCR for improved institutional governance.The initiative helped to promote transparency, accountability and public institution strengthening. It also contributed to enhancing the effectiveness of political administration and efficiency of legal and justice systems in the region. Furthermore, capacity building of citizens to encourage their participation in FCR governance strengthened citizens' voice for transparent and accountable public and elected offices.This project encouraged citizens' access to information about their legal rights and entitlements so that they can make collective efforts to get maximum benefits from FCR reforms.The residents of FATA who were deprived of their political rights for decades were given the opportunity to participate in the political process through the extension of the Political Parties Act; in addition, STEP's advocacy campaign contributed to political mainstreaming of the people living in FATA.The engagement and provision of support to local communities promoted effective enforcement of FCR and strengthened institutions for catering to public needs and demands in the region. DELIVERABLES/OUTPUTS 29 government officials/media persons/CSOs/ CBOs members sensitized on FCR amendments 78 influential community members/citizens sensitized on amended FCR 21 individuals from 7 CBOs trained on FCR reforms 2,527 citizens attended awareness sessions at community level on FCR reforms 10 (15-member) Community Civil Society Committees formed to monitor and oversee implementation of amended FCR 48 Pashto radio episodes (30-minutes each) for the implementation of amended FCR 30-minute magazine program Kadam Pa Kadam 5,000 copies of documentary disseminated 105 listeners involved in participatory monitoring of audio/video content development and broadcasting 10,000 brochures distributed 3,000 copies of amended FCR (Urdu version) distributed 6,157 short messages disseminated about amended FCR sections in Urdu and Pashtu FUTURE OUTLOOK (Replicability and Sustainability) The project's sustainability is based on established and allowed institutionalized region.The project facilitated long- CCCs. Greater awareness and Forum which enabled them to choose FATA Lawyers' Forum, MNAs, Senators, the formation and strengthening of coordination and cooperation.After term sustainability by integrating improved capacity of community to the right person for the right Community Civil Society Committees the project's completion, people will community ownership at all stages as it demand and exercise their basic rights problem/issue while a directory was (CCCs) and their capacity building. have improved level of awareness, case endeavored to ensure that FCR-related Ensured sustainability.The CCCs held provided to CCCs containing contact Regular meetings of CCCs with FATA affairs are operated and maintained in Face-to-face meetings with FATA information of all FATA stakeholders Tribunal and FATA Lawyers‘ Forums implementation of FCR reforms in the the long-term through the training of Tribunal Prosecutors and FATA Lawyers' such as FATATribunal, FATA Secretariat, www.cvpa-tdea.org 93
- 112. FAT CITIZENS‟VOICE AND PUBLICACCOUNTABILITY INTAX COLLECTION SECTOR October 2012 to March 2014 Total Funds Disbursed: PKR 24.13 Million Gilgit Baltistan KP Islamabad A JK Kashmir Attock Rawalpindi A Chakwal Jhelum Gujranwala Sargodha Punjab Faisalabad Balochistan Sindh Governance Institutes Network International Islamabad, Sargodha, Faisalabad and Gujranwala The Network for Consumer Protection in Pakistan Rawalpindi, Jhelum, Chakwal and Attock
- 113. OBJECTIVES 1 2 Strengthened citizens‟ voicethrough, among others, oversight of tax departments and/or advocacy for reforming relevant laws, policies, tax collection efforts. Concrete steps for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making, legislative and monitoring processes at the Federal (e.g. Federal Board of Revenue (FBR) etc.) or provincial levels (e.g. Excise and Taxation Departments etc.) Civil society participation in the policy making and decision making processes at various stages at the Federal or provincial levels through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the policies and practices (in relation to aspects like fair and equitable taxation policy, tax-payers' grievances, tax-payers' rights and reform of tax collection departments) and challenges being faced in reforming and improving the performance of taxation sector at the Federal or provincial Levels Campaigns for the recognition and implementation of universally accepted tax-payers' rights (e.g. courteous, fair and professional treatment and timely refunds), as well as for effective platforms for grievance redress in relation to Federal or provincial authorities Steps towards improved media reporting on tax related matters and issues Development and/or promotion or support of a bill of tax-payers' rights in consultation with stakeholders and with focus on Federal and/or provincial taxation systems Oversight of relevant institutions, departments and programs to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation or monitoring processes at the Federal or provincial levels. Civil Society-Government Partnerships, or linkages, between and among government and non- Governmental actors for improved accountability in the taxation sector. Engagement with political parties and elected representatives at the Federal or provincial levels to seek commitments, demand performance and the taxation sector Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Provincial Assembly Committee on Finance or National Assembly/ Senate Committees on Finance), anti-corruption departments and/or other institutions meant for grievance redress or accountability (e.g. Provincial Ombudsman and Federal Tax Ombudsman) at the Federal or provincial levels Establish partnership/ linkages with relevant public bodies (e.g. FBR; provincial department of excise and taxation) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms.
- 114. PROJECTTITLE PARTNERORGANIZATION tax returns, improvedrelationship between right- Baseline Study 3 6 1 CITIZENS‟VOICE AND PUBLIC ACCOUNTABILITY INTAX COLLECTION SECTOR Meeting with government tax official PROJECT BRIEF AND OVERALL PROGRESS Governance Institutes Network International (GINI) www.giniweb.net ALLOCATED FUNDS (IN PKR) 11.08m DURATION 17 MonthsOctober 31, 2012 to March 15, 2014 GEOGRAPHICAL AREA Nationwide Islamabad, Sargodha, Faisalabad and Gujranwala OBJECTIVES To engage sales taxpaying enterprises in working for the simplification of administrative burden of complying with sales tax law To establish forums for citizens and civil society to participate and contribute to policymaking, legislative and monitoring processes, and engage with political parties/elected representatives, parliamentary committees, anti- corruption departments and relevant public bodies To promote oversight of public instit- utions to identify strengths, weaknesses and challenges to inform public disco- urse and provide appropriate feedback into policymaking, administration and monitoring at the Federal level General SalesTax (GST) is one of the major sources of The Citizens'Voice and Public Accountability in tax holders and duty-bearers and formation of a network revenue in the country. However, despite sales tax collection sector engaged with FBR's RTOs in Sargodha, of over 30 members and representatives of Inland campaign on electronic, print and social media that target revisions, FBR‘s collection has remained poor in Faisalabad and Gujranwala to create awareness and Revenue Departments, Chamber of Commerce and and responsibilities and redressal mechanisms. Punjab.The 2009-10 Annual Report by the Director arrange stakeholder dialogues, besides launching a Industries andTax Bar Associations. Over the course General Audit (Inland Revenue) depicts a grim picture campaign related to tax administration reforms. It of 12 months, the project engaged taxpaying enterpri- of tax collection in Punjab.The percentage share of implemented cost-effective mechanisms to engage with ses for the simplification of administrative burden of total sales tax collection at RegionalTax Offices (RTOs) relevant policymakers at the Federal level for sales tax complying with sales tax laws. It reached out to stake- in Faisalabad and Gujranwala are among the lowest policy. Primarily, the project contributed to developing holders through mobilization workshops, sensitization within the Central Zone of FBR's tax collection and a better understanding among taxpayers regarding their sessions, dialogues and policy roundtables which has shown continuous downward trends since 2004- rights and responsibilities, enhanced compliance to fill primarily targeted political parties and parliamentarians. 05. In addition, the project launched an awareness-raising HIGHLIGHTS 1 1,500Citizens Mobilized Quarterly Taxation Watch Report District Mobilization Taxation Awareness Stakeholder Network Quarterly Policy Roundtables Workshops Workshops 96 www.cvpa-tdea.org
- 115. GINI RESEARCH / SITUATIONALANALYSIS GINI conducted a baseline survey of 450 taxpayers in the three target districts and gauged the satisfaction levels of taxpayers regarding access, competence, performance, corruption and citizen-friendliness of tax officials. In addition, GINI conducted key informant interviews with 10 policymakers and implementers at the Federal and local levels to include their input on administrative reforms. ROLE OF CITIZEN GROUPS GINI established a network comprising 30 CBOs, three Tax Bar Associations, four Chambers of Commerce and Industries/Women Chamber of Commerce and academia for advocacy.This provided a functional platform to raise citizens‘ voice with regard to taxpayers‘ rights and responsibilities for enhancing public accountability in tax collection. ADVOCACY AND ENGAGEMENT GINI worked closely with public officials of Inland Revenue Department and RTOs, providing them with a platform to initiate dialogue with right-holders. GINI mobilized stakeholders through workshops and roundtables and launched an awareness campaign on electronic, print and social media.The project engaged and established linkages with a broad array of stakeholders who were willing and able to contribute towards project objectives.This provided them with a forum for conveying citizens' voice and demands for reforms in the sales tax policy. FUTURE OUTLOOK (Replicability and Sustainability) As a result of collective efforts, the Inland Revenue Department in also set up facilitation stalls at several RESULTS ACHIEVED The tax collection system in Pakistan lacks authority, with huge gaps and trust deficit between taxpayers and tax collectors.Though citizens pay taxes, they are unaware of their rights and entitlements as taxpayers. Similarly, they don't have any role in tax governance due to the absence of an institutional platform to raise their demands. In this sense, the project has, for the first time, engaged right-holders and duty-bearers on a common platform and initated direct interaction to improve tax collection and awareness.The project gave taxpayers an opportunity to propose improvements in tax registration and collection, which were documented and taken up with the regional and district tax officials.The interventions are expected to yield improved trust between citizens and taxpayers in the long run.The establishment of citizen groups helped the community to understand tax collection procedures and engage with duty-bearers in a proactive manner. DELIVERABLES/OUTPUTS Baseline study of 450 taxpayers to strengthen citizens' voice for accountability in tax collection 1,500 citizens including 300 women mobilized Key Informant Interviews with 5-10 policymakers and implementers at the Federal and local levels Quarterly TaxationWatch Report 3 district mobilization workshops to share the findings of the baseline study 6 taxation awareness workshops Stakeholder network comprising 30 members Quarterly policy roundtables Benchmark study to measure the impact of interventions Awareness campaign Faisalabad introduced mobile kiosk vans to increase awareness on issues identified during the project.The Inland Revenue points.The project established a successful model that can be replicated for similar results in other districts. www.cvpa-tdea.org 97
- 116. PROJECTTITLE PARTNERORGANIZATION Public Forums 8 TaxMediaToolkit Trainings 4 PAY INCOMETAX The Network for Consumer Protection in Pakistan www.thenetwork.org.pk ALLOCATED FUNDS (IN PKR) 12.33m DURATION 16 MonthsNovember 2, 2012 to February 15, 2014 GEOGRAPHICAL AREA Punjab Rawaplindi, Jhelum, Chakwal and Attock OBJECTIVES To set up forums for citizens and civil society groups for participation in policymaking, legislative and monitoring processes To build capacity of media persons for improved reporting on income tax related matters and issues To campaign for recognition and implementation of universally accepted bill of taxpayers' rights To oversee relevant institutions, departments and programs to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the implementation or monitoring processes at the Federal or provincial levels Signature campaign for raising awareness about benefits of income tax PROJECT BRIEF AND OVERALL PROGRESS The Pay Income Tax project was implemented to to scrutinize public/government institutions and strengthen citizens' voice on income tax returns in and hold them accountable. It engaged taxpayers four districts of Punjab. Citizens were oriented on the (right-holders) and tax authorities (duty-bearers) by macroeconomic picture of Pakistan's economy; a organizing taxpayers forums, youth sensitization sessions, income tax advocacy seminars, training of returns on FBR's web portal and complaint redress procedures (FBR, Federal Tax Ombudsman (FTO) and others). income tax walk.The project was also aimed to achieve improvement in awareness and knowledge The intervention aimed at bridging gaps between dissemination among different stakeholders regarding taxpayers and authorities. It enhanced the ability of taxation and enhancing consumer participation. citizen groups, civil society and private sector HIGHLIGHTS 12 Youth Sensitization Income4Advocacy 1 Media4 Training ofTax Press Conferences 98 www.cvpa-tdea.org Organized Sessions Seminars Developed
- 117. THENETWORK RESEARCH / SITUATIONALANALYSIS The Network designed a communication, advocacy and mobilization strategy by identifying target groups for engagement in advocacy forums.The strategy was developed through a review of literature which included analyses of income taxes along with laws, policies and educational material of different tax departments.The review incorporated analysis and information gathered through In-depth Interviews (IDIs) and Focus Group Discussions (FGDs) with different segments of taxpayers. In this regard, 20 IDIs were conducted with politicians, office-bearers of the chambers of commerce and industry, heads of tax adminis- tration and judges, while ten FGDs targeted taxpayers (74 men and 21 women): the group also included shopkeepers, traders and market committees. ROLE OF CITIZEN GROUPS As the project primarily focused on advocacy to strengthen citizens' voice, no citizen group was formed. However,four advocacy seminars were organized with businessmen, lawyers, teachers, politicians and government officials.A total of 137 participants (34 women and 103 men) were oriented on income tax and its relationship with their respective district development budgets. Representatives from the local FBR offices also participated as resource persons to sensitize existing and potential taxpayers. In addition, eight youth sensitization sessions were organized in different public and private colleges/ universities. Students were sensitized through group discussions, debates and IEC material. As many as 292 students (211 girls and 81 boys) participated in the sessions. ADVOCACY AND ENGAGEMENT The project facilitated a training session on tax complaint handling management with FBR representatives.The contents covered international best practices and mechanisms to adopt those practices in the local context.Ten officials (four women and six men) attended the training session.The Network also initiated a 1000-signature campaign on Taxpayer Bill of Rights by organizing an income tax walk in Jhelum.Almost 200 signatures were made by the participants of the walk. In addition, four press conferences (one in each district) were organized to give local journalists an overview of theTaxpayers Bill of Rights.As many as 119 journalists (114 men and five women) attended these press conferences.The project also launched a radio campaign to raise awareness on the Taxpayers Bill of Rights. FUTURE OUTLOOK (Replicability and Sustainability) The project interventions have impact after project completion. capacitated citizens regarding the tax collection system and theTaxpayers Bill of Rights.The interventions have led to an increase in public engagement in the system, which will have a sustainable RESULTS ACHIEVED The project facilitated in strengthening citizens' voice by bringing the citizens together with tax authorities on a common platform so that they can hold the FBR officials accountable for their actions.The capacity-building of citizens and government officials not only helped bridge the gap between right-holders and duty-bearers but also contributed to reducing disparities between them to build confidence in the taxation system. Moreover,the tax officials learnt why ordinary citizens are hesitant in registration and what needs to be simplified to increase the tax base.The project also contributed to raising awareness of citizens on the use of the operational complaint-handling mechanism so that they can exercise their right to report any inefficiency that needs to be resolved for the improved performance of the FBR. DELIVERABLES/OUTPUTS 12 forums with 20 participants in 4 targeted areas 8 youth sensitization sessions in selected schools/colleges 4 income tax advocacy seminars with 137 participants (34 women and 103 men) Media toolkit developed to report on issues related to income tax 4 media trainings attended by 101 journalists Training of government officials on tax complaint handling management attended by 10 officials (4 women and 6 men) 4 press conferences attended by 119 journalists (5 women and 114 men) www.cvpa-tdea.org 99
- 118. FAT CITIZENS‟ ENGAGEMENT ANDACCOUNTABILITY FOR AN EFFECTIVE LOCAL GOVERNMENT SYSTEM December 2012 to May 2014 Total Funds Disbursed: PKR 40.42 Million Gilgit Baltistan KP AJK Kashmir A Rawalpindi Lahore Punjab Faisalabad Quetta Balochistan Multan RahimYar Khan Khairpur Sindh Hyderabad Al Mustafa Welfare Association Khairpur Awareness on Human Rights, Social Development and Action Society Quetta Institute of Social and Policy Sciences Faisalabad, Multan, Lahore, RahimYar Khan and Rawalpindi Participatory Efforts for Health Environment Hyderabad Division
- 119. OBJECTIVES 1 2 Informed public opinionand strengthened citizens' voice through, among others, oversight of relevant provincial institutions and governments and/or advocacy for holding local government elections and/or reforming relevant laws, policies, rules and transparent and accountable manner. Engagement with political parties, provincial governments and legislators to impress upon the need and importance of a strong, effective, accountable and a representative local government system and early elections to have it in place Peaceful campaigns to mobilize public support and to demand an effective local government system as well as early local government elections Participate in the law/policy making and decision-making processes at various stages through available forums (e.g. parliamentary committees, District Development Committees, etc.) or mechanisms to convey citizens' voice and demands, as articulated through evidence-based and participatory methods Engagement with media to raise relevant issues and concerns, as well as to seek their proactive support for the cause of early local government elections within an appropriate legal framework Promotion of informed public dialogue around the laws and policies (in relation to aspects like powers, transparency, representation, gender, taxation, grievance redress mechanisms, etc.) and challenges being faced in reforming and improving the public service delivery Analysis of the relevant draft bills and legislative proposals, consultations with stakeholders and then extension of feedback to Oversight of relevant institutions and departments to track the progress, if any,as well as the challenges in order to inform civil society interventions and public discourse, and provide timely and appropriate feedback into the policy making, implementation or monitoring processes. Civil society-government partnership, or linkages, between and among government and non- government actors for improved accountability in relation to the local government system. Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about inadequate legislation/policies about local government system as well as delayed local government elections Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Parliamentary Committees on Local Government) and other institutions meant for accountability Establish partnership/ linkages with relevant public bodies of the respective provincial government (e.g. Departments of Local Governments) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms.
- 120. PROJECTTITLE PARTNERORGANIZATION Community Planning 4 TMAand Citizen Groups Formed COMMUNITY CENTERED MUNICIPAL DEVELOPMENT PLANNING Capacity building workshop of community planning committee PROJECT BRIEF AND OVERALL PROGRESS Al Mustafa Welfare Association (AMWA) http://almustafa.pk ALLOCATED FUNDS (IN PKR) 7.93m DURATION 14 MonthsDecember 28, 2012 to February 27, 2014 GEOGRAPHICAL AREA Sindh Khairpur OBJECTIVES To make people aware of the roles and responsibilities of their local governments To mobilize communities to participate in the affairs of their respective local governments To form and strengthen citizen groups for increased participation in municipal development planning To build the capacity of UC andTMA level municipal administration for improved people centered municipal development planning AMWA implemented the ‗Community Centered representation of minorities and women along whereby TMA officials were trained on particip- ations and suggestions were shared with all local Municipal Development Planning‘ project in District with people with technical backgrounds in the CPC. atory training techniques formed the second part government bodies in the district along with Khairpur, Sindh Province.The project aimed to In addition, a taluka level Municipal Development of the project. In this regard, the project worked promote community centered municipal develop- Planning Committee (MDPC) was established; it in close collaboration with the Planning Department ment planning where citizens had a chance to consisted of members from all UC level CPCs. of TMA Khairpur. Furthermore, the Planning Depart- prioritize their needs for the delivery of effective Primarily both CPC and MDPC acted as administr- ment was strengthened so that a systematic demand municipal services. For this purpose, a UC Level ation whereby they consolidated the demands and oriented planning process could be institutionalized. Community Planning Committee (CPC) (Comprising future needs of their respective communities and The proposed project was implemented in close media and other concerned stakeholders. members from all the communities of a particular presented these to their respective UCs andTMA. collaboration with local government officials, CSOs UC) was established.There was a mandatory Furthermore, capacity building of the TMA staff and the target communities and project recommend- HIGHLIGHTS 11,757Citizens Sensitized 48Committees Municipal Development Planning Committees 100UC Staff Trained Municipal Development Prepared 53 IEC Material Distributed 102 www.cvpa-tdea.org
- 121. AMWA RESEARCH / SITUATIONALANALYSIS Local Governments (LGs) in Pakistan lack the capacity to initiate people-centered develop- ment planning. In this regard, a number of factors hinder the process of systematic planning at the LG level including elite capture, political favoritism, lack of political motivation and the lack of community awareness and participation in the affairs of their local governments. There is a need for involving communities in the planning of services that are directly meant for them.With regard to municipal services, it becomes even more important for citizens to get themselves involved in the planning, designing and delivery processes. The need for citizen participation is crucial, especially in the absence of elected local government bodies to resolve people's issues at the grassroots level. ROLE OF CITIZEN GROUPS The project engaged citizens by conducting a public awareness campaign to apprise them of the roles and responsibilities of local governments, particularly at the taluka and UC levels. In this regard, public awareness seminars were held in each UC of the five target talukas. Moreover,Community Planning Committees(CPCs) were formed and strengthened for collecting and compiling information from the respective communities to be included in the municipal development plans.The capacity building of CPCs was conducted by comb- ining two UCs whereby members were trained on all stages of planning and development (and their role in the process), community participation, role of active citizens in society, social mobilization and other related subjects. ADVOCACY AND ENGAGEMENT The project engaged multiple stakeholders by conducting advocacy workshops to consolidate the Charter of Demands for early LG elections and build awareness of the public, civil society activists and the representatives of political parties to jointly struggle and raise voices in favor of the LG system for resolving the basic problems faced by citizens at the grassroots level.With that, the proposed project focused on local legislators to foster their engagement in policy reforms in favor of effective local governments. For this purpose, a consultative workshop was held at Khairpur.The current Provincial and National Assembly members and office bearers of different political parties belonging to district Khairpur attended the event. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project contributed towards enabling citizen participation through sensitization, mobilization and skill building.The project reached out to more than 11,000 people and sensitized them about the importance of devolution of power and the benefits of the LG system for the citizens. Once sensitized, citizens were activated and mobilized to not only raise demands for the swift devolution of power as demanded by the Constitution, but also to oversee and reform the performance of municipal officials.The project also helped in transforming the relationship between the constituents and the elected representatives or the government departments by mobilizing citizens and making them realize their role in providing input for formulating policies and feedback, once the policies are formed.The project also made the citizens aware of the roles of local representatives to enable them to perform effective oversight. DELIVERABLES/OUTPUTS 11,757 people (male and female) made aware of the roles and responsibilities of their local governments 53 Citizens Groups (48 CPCs and four MDPC) formed and strengthened 820 members of CPCs and MDPCs trained on participatory municipal development planning, advocacy and negotiation skills 100 TMA and UC staff trained on people centered development planning Pilot participatory municipal development plans prepared in the target taluka at UC level The proposed project involved all the results. Furthermore, capacity building TMAs and at the UC level.A focal The UC level CPCs andTaluka with CPCs and MDPCs, a Coordination orientation and other required support concerned stakeholders at every stage exercises were carried out to identify person was identified and trained level MDPCs continued the project Committee (CC) has been formed and so that they could work properly. of implementation.This helps AMWA and train master trainers (in all five to monitor and coordinate the activities on a long term basis as assigned the formal role to manage to build a sense of ownership among all targetTMAs) at the local community essential trainings and other they are comprised of local people post project activities.The implementing stakeholders, which is helpful for level.These master trainers act as focal activities after the project long term sustainability of project persons for future trainings, both in implementation phase is over. who will remain in touch with the communities. For linkages development organization (AWMA) has established a close liaison with the CC to give www.cvpa-tdea.org 103
- 122. PROJECTTITLE PARTNERORGANIZATION 1 Pressure DistrictPressure MediaWorkshops Published PROMOTINGTHE LOCAL GOVT. SYSTEMTHROUGH CITIZENS ENGAGEMENT Citizens’ attending a meeting at a local school PROJECT BRIEF AND OVERALL PROGRESS The project aimed at promoting the local government system through informed public opinion, strengthened citizens' voice and reforms in relevant laws and policies. It engaged citizens, legislators, politicians and government officials by sensitizing them on the local government system so that they can work collaboratively to reform existing (local government) laws and regulations for timely elections.The project formed pressure groups at the provincial and district levels to sensitize stakeholders to raise their voices in favor of the local government system. Awareness on Human Rights Social Development and Action Society (AHRSDAS) www.ahsaspk.org ALLOCATED FUNDS (IN PKR) 13.4m DURATION 17 MonthsDecember 28, 2012 to May 15, 2014 GEOGRAPHICAL AREA Balochistan Quetta OBJECTIVES To engage political parties, provincial governments and legislators to highlight the need for local government and early local government elections To mobilize the community for early local government elections To sensitize parliamentary committees for holding local government elections To solicit support of media for early local government elections To promote public dialogue on law and policies To analyze draft bills and legislative proposals for consultations with stakeholders To promote civil society-government partnerships or linkages for improved accountability HIGHLIGHTS Situational Analysis Local Politicians Sensitized District & Provincial Workshops Provincial1Group Formed 12Groups 12 Articles8 104 www.cvpa-tdea.org
- 123. AHRSDAS RESEARCH / SITUATIONALANALYSIS AHSAS conducted a joint study with the Organization for Integrated and Sustainable Development (OISD) to understand the gaps and challenges in restoring the local government system in Balochistan.The study comprised two sets of data collection from 12 districts. Secondary data collection was made through a desk review, while primary data was collected through consultative and individual meetings with community members, media workers, politicians, and government officials.A semi-structured questionnaire was developed for these consultative sessions and in-depth interviews were used to collect data from 327community members, 74 politicians and 83 government officials. ROLE OF CITIZEN GROUPS The project formed pressure groups at district and provincial levels which included former nazims, media persons, lawyers, politicians, civil society activists, community notables, and volunteers.These pressure groups were pivotal in exerting pressure on the Provincial Government and parliamentary committees to announce early local government elections in the province. People expressed their views and concerns to influence change within their communities through these pressure groups. ADVOCACY AND ENGAGEMENT The project facilitated 24 workshops in each of the targeted districts to sensitize the community as well as politicians regarding effectiveness of and need for local governments. A community sensitization seminar (attended by 120 men and 20 women) was held for raising awareness on the local government system.At the district level, the project also sensitized former nazims and aspiring candidates to support the campaign for early elections of local bodies.A total of 71 former nazims and aspiring candidates attended the session.The pressure groups formed by the project held consultative meetings with parliamentary committees and district government committees for legislation on local government.As many as 29 members of the pressure groups attended these consultative sessions. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project has successfully raised citizens' awareness on the benefits of the local government in Balochistan and enabled their participation in the decision-making process.The local government system entails devolution of power,which in itself enables citizens' participation and strengthens their voice.The project activities have also helped transform relationships between rights-holders and duty-bearers through the formation of citizens' platforms, which have enabled them to collectively raise their demand in a proactive manner and bridged the gap between citizens, government departments and elected representatives. In addition, the project also led to an Amendment in the Local Government Act passed by the Balochistan Assembly in 2013 and sought local government elections on a party rather than individual basis. DELIVERABLES/OUTPUTS Information collected for situation analysis and report generated Provincial Government, parliamentarians and other stakeholders realized the importance of the Local Government System District nazims and politicians sensitized to support the campaign for early elections of local government through district and provincial level workshops and seminars Pressure group formed at the provincial level and 12 groups formed at the district level respectively Community and other stakeholders mobilized at the district level for holding early elections of the local government Media campaign launched at the district level by holding 12 workshops (one in each district) 8 newspaper articles published on the need for holding early local government elections Debate on the local government system organized at the provincial level and relayed on cableTV network Radio messages relayed for the general public to inform them about the importance of the Local Government System Outcome and recommendations of the public dialogue to improve balance of powers, transparency, gender participation, taxation system and grievance redress mechanism Draft bills and legislative proposal analyzed and recommendations for its improvement given to the Parliamentary Committee Recommendations obtained from the seminar for the improvement of accountability of the Local Government System The project has been implemented to ensure the participation of the community to support the Provincial Government in achieving the objectives of the 18th Amendment.The formation of pressure groups comprising stakeholders from diverse backgrounds and their sensitization and advocacy through workshops and seminars has transformed relationships, which are likely to generate informed public opinion and sustain after project completion www.cvpa-tdea.org 105
- 124. PROJECTTITLE PARTNERORGANIZATION Meetings with AllParties Meetings with 2 EVIDENCE-BASED ADVOCACY FOR STRENGTHENINGTHE LOCAL GOVERNMENT SYSTEM IN PUNJAB Stakeholders consultation on local government system in Punjab PROJECT BRIEF AND OVERALL PROGRESS Institute of Social and Policy Sciences (I-SAPS) www.i-saps.org ALLOCATED FUNDS (IN PKR) 10.74m DURATION 15 MonthsFebruary 28, 2013 to May 15, 2014 GEOGRAPHICAL AREA Punjab Faisalabad, Multan, Lahore, RahimYar Khan, and Rawalpindi OBJECTIVES To generate evidence base that would inform public on the importance of effective local government To review and improvise the Local Government Law to contain opportunities and forums for citizens' participation, transparency, public accountability and the Right to Information. To capacitate and engage CSOs and media to demand early local government elections. To create a strong voice of citizens for an effective Local Government (LG) System. The project mainly aimed at strengthening the LG System in Punjab, by informing public opinion on the issue and strengthening citizens' voice for early LG elections. I-SAPS engaged members of political parties from the treasury as well as from opposition. In this regard, 14 individual meetings were conducted with the members of major political parties from Punjab. Meetings were held with members and Provincial were shared with the members of Provincial Assembly. I-SAPS continued its efforts to ensure that the Before enactment of the Punjab Local Government recommendations regarding transparency, citizen Bill 2013, meetings were also held with the members participation and improved accountability are of Special Committee No. 2 on the Punjab Local incorporated in the new law. parties, bar associations, CSOs, and media to leverage evidence-based demand for improved LG legislation and for early elections under the new law. The project successfully created political support for an effective LG System and citizens' participation. Assembly representatives of Pakistan Muslim League- N (PML-N), Pakistan Tehreek-i-Insaf (PTI), Jamiat-e- Ulma-e-Islam (JUI), Pakistan Muslim League-Q (PML-Q), Jamat-e-Islami (JI), Mutahida Qaumi Movement (MQM), and Pakistan Peoples Party (PPP). Government Bill whereby a special discussion was also conducted with Convener of Special Committee No. 2, Mr.Abdul Razaq Dhillon. During the discussion recom- mendations from I-SAPS were shared in detail and support of the convener and members of the After enactment of the Punjab Local Government Act, 2013, I-SAPS focused its engagement and advocacy efforts to strengthen citizens' voice for early LG elections. The advocacy efforts under the project were carried out across the board and engaged members of political During the meetings, areas for improvement in the committee was sought for making the legislation more draft legislation were highlighted and recommendations effective.Till the enactment of provincial LG Bill, HIGHLIGHTS Review of Existing Laws Public Perception Survey Consultation on Model LG Law 8Political Parties 2Conferences 8Lawyers, Media TrainingWorkshops for CSOs 106 www.cvpa-tdea.org
- 125. I-SAPS RESEARCH / SITUATIONALANALYSIS The LG System in Pakistan has undergone many changes since 1947. Considering the obvious shortcomings of this system under the Ordinance of 1979, the government came up with a new local government framework in 2001.The plan integrated the rural with the urban LGs on one hand and bureaucracy with the elected LG officials on the other.The LG System introduced in 2001 presented a coherent structure in which the district adminis- tration and the police were answerable to the elected Chief Executive of the district. In addition, civil society's involvement in development activities and a system of effective checks and balances were some of the important features of this new system. ROLE OF CITIZEN GROUPS I-SAPS proposed an initiative for strengthening the LG System in Punjab through fostering public opinion about it and by helping to generate demand for local bodies' elections. In this regard, I-SAPS engaged CSOs and political parties to leverage evidence-based demand for strengthening the LG legislation and system in Punjab. It is expected that the project will help in mobilizing political support for an effective LG System and ensuring citizens' participation in the same. Under the project, I-SAPs intends to launch a campaign for the provision of the Right to Information related clauses in LG legislation. ADVOCACY AND ENGAGEMENT After enactment of the Punjab Local Government Act (PLGA) 2013, I-SAPS focused its engagement and advocacy efforts to strengthen citizens' voice for early LG elections. In this regard, a number of activities were conducted which included stakeholder consultations in Lahore and Multan, two All Parties Conferences (APCs) in Lahore, two CSO Training Workshops (one each in Rawalpindi and Lahore) and four meetings (each) with district bar associations and press clubs.These advocacy efforts helped in gaining political support and creating demand for early LG elections in Punjab. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project facilitated in the successful enactment of PLGA in Punjab in August 2013.The new Law contains opportunities regarding citizens' Right to Information whereby Section 140 of the PLGA 2013 establishes citizens' Right to Information with respect to every office of the LG in the province.The new law,unlike the Punjab Local Government Ordinance (PLGO) 2001, stipulates a time period of fifteen days for the provision of the required information to an applicant on payment of such fee as may be prescribed.The previously laid down condition of 'prescribed form' for obtaining information has been removed. The Act further binds local governments to publish information about their performance and staffing on a quarterly basis. Moreover,the LGs are now required to do record keeping with special emphasis on electronic record keeping.The new system encourages and provides opportunities for citizens' participation at all tiers of the LG. Finally, forums have been provided in the PLGA 2013 to ensure citizens' participation for accountability, demand articulation, and proper utilization of financial resources for development activities. DELIVERABLES/OUTPUTS Report on the review of laws and legal framework Case Study on pre and post devolution development Report on public perception regarding the effectiveness and outcomes of the LG systems Paper on international and regional best practices A report on recommendations for improvements in existing LG Law One consultation on model local government law 8 meetings with political parties and relevant government departments 2 APCs 8 meetings with district bar associations and press clubs Network of CSOs formed for strengthening the LG system 2 training workshops 2 joint consultations with political parties, CSOs and media The project is a self-sustaining initiative focussing on sustained policy advocacy and demand articulation for LG stren- gthening through a group of 44CSOs, engaged from different districts of the Punjab province. In this regard, the CSOs that were involved and capac- itated under this project are continously engaging at all levels and forums to demand an effective LG system in Punjab. It is expected that once the LG system is in place, the CSOs capacitated under the project will contribute to improving transparency and enhancing the acc- ountability of the system.The group of CSOs also serves as a forum for articulting citizens' voice and demand for early elections. Furthermore, these CSOs keep I-SAPS informed of their initiatives and efforts for LG streng- thening and are also applying their advocacy and engagement skills (gained during trainings) for imple- menting initiatives for LG strengthening in other parts of the country. The research and evidence produced under the project will also remain useful as reference material and information for evidence based advocacy carried out by the capacitated CSOs.This will also be a useful resource for all relevant stakeholders involved in strengthening the LG system in Punjab. www.cvpa-tdea.org 107
- 126. PARTNERORGANIZATION PROJECTTITLE government officials andpolitical activists 1 Meetings Media Personnel CITIZENS‟ ENGAGEMENT AND ACCOUNTABILITY FOR AN EFFECTIVE LOCAL GOVERNMENT SYSTEM Participatory Efforts for Healthy Environment (PEHE) www.pehesindh.org ALLOCATED FUNDS (IN PKR) 8.35m DURATION 14 MonthsDecember 28, 2012 to February 27, 2014 GEOGRAPHICAL AREA Sindh Hyderabad Division OBJECTIVES To create a demand for LG system among the masses and other stakeholders through an integrated public awareness and education campaign in Sindh To launch an advocacy campaign to convince and persuade political parties and Federal/provincial governments to hold LG elections at the earliest To influence policymaking and decision-making processes by organizing consultative workshops, dialogues and seminars to share findings, recommendations, case studies, best practices, and strengths and weaknesses of LG systems Awareness raising workshop on General Elections PROJECT BRIEF AND OVERALL PROGRESS PEHE proposed a project to improve public service The project mobilized the citizenry on a participated in these meetings and shared their services and are able to discuss and demand for delivery and rural development at local levels by provincial level to achieve these objectives. recommendations on the LG system. Keeping in LG elections.The sustainability of any project establishing an elected LG system.The proposed The main purpose of the nine advocacy and view the media‘s influence on the state's decision depends on its ownership by the stakeholders/ project aimed to advocate, apprise and mobilize awareness sessions was to create demands making process, an effective media campaign can citizens, which can be measured through project stakeholders, political leaders, government for the LG system among the masses and pave the way for the implementation of a strong, participation of stakeholders and their officials, members of civil society groups including other potential stakeholders through advocacy effective and transparent LG system.The project contribution in the programs. media personnel, human rights activists, social and awareness sessions.The meetings were also helped sensitize the policymakers to realize workers etc. to create demand for the timely productive and helped the project to promote their responsibilities with regard to providing elections of the LG system in Sindh and to influence awareness and demand for a strong and municipal services to all citizens, regardless of and promote required legislative changes and effective LG system in Sindh. Moreover ethnicity, and ensured that the civil society and policy for the same. citizens are more aware of their rights to these HIGHLIGHTS Advocacy Campaign for 11,802 Citizens Mobilized Engagement with citizens & legislators Advocacy1with 100 1Study 622 108 www.cvpa-tdea.org LG Elections Media Personnel Sensitized
- 127. PEHE RESEARCH / SITUATIONALANALYSIS A brief review of the LG system was undertaken to create a baseline for the project. Many studies have been conducted on evaluating the performance, scope, potential, and weaknesses of the LG system 2011.A baseline social audit of governance and delivery of public services was undertaken by UNDP in 2001/2002 in key public services sectors such as education, health, water and sanitation, police, access to justice and public engagement in local government arrangements.The studies allowed an assessment of public engagement through the measurement of access to and satisfaction from the public services as well as their (public's) participation in local development.The literature review showed that there was a need for launching an advocacy campaign with the political parties, legislators and senior officers, highlighting the importance of holding timely elections. ROLE OF CITIZEN GROUPS Stakeholders and citizens were strengthened and sensitized about the importance of the LG system through advocacy and awareness sessions/meetings in nine districts of Sindh. Their active participation in creating awareness amongst the masses about the importance of the LG system was stressed.There was a need for an awareness campaign for the general masses and citizens as they needed to learn about and advocate for the cause of a local level elected government through raising their collective voices and political potential. For this purpose, citizen groups were engaged and district development committees were formed which conducted meetings with citizens and stakeholders to advocate for an LG system.A panel was created to share the research findings and studies on the LG system. ADVOCACY AND ENGAGEMENT IEC materials were developed in Sindhi to highlight the major achievements of LGs and brochures and leaflets were distributed to create awareness on the same. Stakeholders meetings were held in nine districts of Hyderabad Division to raise demands for a strong and effective LG system in Sindh and a Committee of stakeholders was formed for advoc- ating for holding LG elections. Five meetings were held with print and electronic media personnel, in which reporters, columnists, anchors and producers participated. The main purpose of the panel was to facilitate consultative dialogues/workshops and seminars at the district level and to share the findings of the studies on the LG system with the participants. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED This was an advocacy based project aimed at creating a demand for the devolution of power and local government elections as stipulated in the Constitution. In this regard, the activities conducted under the project paved the way for citizens' participation. Citizens were sensitized and apprised of the benefits that the local government system would bring for them and the constitutional requirement for the devolution of power to the local level.This helped activate citizens to voice their demands for holding LG elections through organized platforms, thus exerting pressure on the Provincial Government. Similarly, the project also helped transform relations amongst various stakeholders. Conventionally the citizens, especially of the rural areas of interior Sindh, do not get a chance to provide their input in policy formulation. However,the project activities engaged the citizens with political parties and elected representatives. Citizens also signed a Charter of Demands which was shared with the political parties and the elected provincial lawmakers to apprise them of citizens' demands: political parties and elected representatives ensured their complete cooperation in this regard. DELIVERABLES/OUTPUTS Advocacy campaign launched in Sindh to convince and persuade political parties and the Provincial Government to hold local government elections at the earliest within the legal framework 11,802 citizens educated and mobilized to understand and raise demands for the LG system Engagements to make the LG system more responsive to citizens' demands and aspirations with regular engagement between citizens, legislators and policy makers One booklet developed for awareness and information on the LG system 360 political leaders, legislators and senior officers at district levels urged to hold LG elections 100 media personnel sensitized and advocated to highlight the importance of holding LG elections Research study developed and shared with the stakeholders 484 stakeholders and citizens were strengthened and sensitized about the importance of the LG system through advocacy/awareness sessions/meetings in 9 districts of the Sindh province 419 project stakeholders including political activists, government officials and CSO members sensitized 622 individuals participated in the awareness raising sessions Recommendations on LG presented to the Secretary of the Local Government Department Karachi The ownership and initiative shown by the stakeholders and citizens, can be measured through stakeholders‘ contribution in programs on the LG system and is reflective of its sustainability. Furthermore, project sustainability is ensured through the joint efforts of citizens, government officials and political leaders who are working together to promote inclusive and responsive policies on the LG system. As a result of project activities, policymakers became more sensitized and realized their duties towards facilitating local government elections for the provision of municipal services to all of the citizens. In addition, civil society and citizens became more aware of their rights to these services and are able to discuss and demand LG elections. Finally, the project part- icipants have prepared a draft of recommendations for the new Local Government Act 2013.These recommendations were shared and submitted to the provisional LG Department Karachi, Sindh. www.cvpa-tdea.org 109
- 128. Swabi FAT CITIZENS‟VOICE FOR STRENGTHENING TRANSPARENCYAND ACCOUNTABILITY MECHANISMS December 2012 to May 2014 Total Funds Disbursed: PKR 62.72 Million Centre for Peace & Development Initiatives Peshawar,Mardan,Abbottabad and Mansehra Community Development Foundation Khairpur and Sukkur Development Environment Legal Aid Technical Support & KP Mardan Charsadda Peshawar Noshera Gilgit Baltistan Mansehra Abbottabad AJK Kashmir Advocacy Association Peshawar,Mardan,Swabi,Charsadda and Noshera A Punjab Chaman Quetta Balochistan Jacobabad, Kashmore Shikarpur Qamber Shahdadkot Larkana Sukkur Khairpur Development Resource Solutions Chaman Quetta Kainaat Development Association Larkana,Qamber Shahdadkot,Shikarpur,Jacobabad,Kashmore and Kandhkot Sindh NGOs Development Society Larkana Tharparker Sindh Rural Support Program (SRSP) Tharparker
- 129. OBJECTIVES 1 Strengthened citizens‟ voicethrough, among others, oversight of public bodies that leads to advocacy for policy/legislative reforms and improved performance in terms of strengthening transparency and accountability mechanisms. Promotion of informed public dialogue around the policies, strategies and challenges being faced in terms of establishing transparent and accountable mechanisms Public awareness and advocacy for effective laws on whistle blowers protection in the provinces Public awareness and advocacy for effective Right to Information laws in the provinces Advocacy for strengthening anti-corruption mechanism in provinces including reforming anti-corruption departments and more effective oversight of executive bodies by parliamentary committees and civil society Citizens'/ civil society oversight of relevant public bodies to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making and implementation processes related to anti- corruption measures Advocate for spaces and forums whereby citizens and civil society groups could participate in and contribute to the policy making and anti-corruption efforts Strengthening policy debate and implementing advocacy initiatives aimed at improving audit mechanisms in the provinces; and Promotion of effective intra-departmental complaint handling mechanism in government organizations. 2 Public private connections, or linkages, between and among state and non-state actors for more effective accountability. Capacity building of civil society organizations for implementing a range of accountability and anti-corruption strategies Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about Establish partnerships/ linkages with (or make use of) parliamentary committees, anti-corruption bodies (e.g. provincial anti-corruption departments) and/or other institutions meant for accountability (e.g. Provincial Ombudsman etc.) Establish partnership/ linkages with relevant government departments (e.g. police, revenue, public works, health etc.) or regulators to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest Reforms Facilitating citizens in using anti-corruption mechanisms to have their grievances redressed Establish partnership/ linkages for enforcement of Anti-money Laundering Act 2010.
- 130. PROJECTTITLE PARTNERORGANIZATION 1 1 541 YouthMembersStakeholders Trained Community Members STRENGTHENINGTRANSPARENCY AND ACCOUNTABILITY MECHANISMS IN KP Centre for Peace & Development Initiatives (CPDI) www.cpdi-pakistan.org ALLOCATED FUNDS (IN PKR) 13.18m DURATION 12 MonthsFebruary 28, 2013 to February 27, 2014 GEOGRAPHICAL AREA KP Peshawar, Mardan,Abbottabad, and Mansehra OBJECTIVES To develop a better and in-depth understanding of issues of corruption through stakeholder dialogue and research to support initiatives towards awareness-raising and evidence based advocacy To raise public awareness of Right to Information (RTI), the windows of opportunities it opens and how the corruption can be reduced using the RTI tool To build the capacity of journalists, CSOs and local opinion leaders to use the RTI tools effectively, thus creating a huge demand for RTI To sensitize and build the capacity of public officials to respond positively to the citizens‟ demand for information Participant collecting her award at a declamation contest PROJECT BRIEF AND OVERALL PROGRESS CPDI implemented a project to strengthen in government bodies and strengthened citizens' accountability and transparency mechanisms in KP voice against corruption.The project has three and to create awareness (on the same) at local distinct components based on campaigning for level by using different tools to combat corruption. reforms in transparency and anti-corruption The initiative aimed at creating conducive mechanisms at the provincial level, preparing civil environment at the grassroots level that made society and general public to use RTI to combat governance more transparent, accountable and corruption, and exerting pressure on public accessible for the common man.The project critically analyzed the existing anti-corruption mechanisms and advocated for reforms. It also raised awareness among public regarding corruption bodies for proactive disclosure of information. HIGHLIGHTS Perception Survey Advocacy Campaign 1, 629 on Use of RTI Mobilized 836Sensitized 4,019RTI requests Filed
- 131. Mass Citizen Sensitizationon RTI 112 www.cvpa-tdea.org
- 132. CPDI RESEARCH / SITUATIONALANALYSIS A Ground Realities & Corruption Perception (GR&CP) survey was conducted in Peshawar, Mardan,Abbottabad and Mansehra by gauging the corruption perception levels of 600 respondents using questionnaires, FGDs and semi-structured interviews.Adequate representation of youth, minorities and women was ensured in the survey.The results of the baseline survey forms, FDGs and semi structured interviews were compared whereby the information gained through FGDs and semi structured interviews enriched the findings of the report.The baseline survey report helped CPDI to launch proper advocacy initiatives with regard to using existing spaces to counter corruption. ROLE OF CITIZEN GROUPS The nature of the project did not require creation of citizen groups, rather CPDI engaged NGOs, journalists, activists, and local opinion makers in each of the four districts: training programs and workshops were conducted in this regard.The purpose of the trainings was to engage the stakeholders as active citizens, brief them about their roles & responsibilities and raise awareness about the RTI Law.Community members were mobilized through capacity building and trainings to work for the elimination of corruption and using the RTI tool to combat it.The CSOs and community members helped in creating awareness about the project and its goals. Successful completion of the project was not possible without the active support of the citizens. ADVOCACY AND ENGAGEMENT Stakeholder dialogues and trainings were conducted to ensure citizens' involvement in the project. CSOs were given capacity building trainings and workshops were organzied with journalists and community members to brief them about the project and their roles and responsibilities.Youth trainings were also held to mobilize young people for the elimination of corruption: declamation and essay contests were held in this regard.The purpose of the competitions was to highlight the issues of corruption which are being faced by common citizens on a daily basis.Awareness raising meetings were also conducted with the community members to make them more aware and guide them about the project and their roles in project activities. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED One of the reasons of increased irregularities in and declining performance of government departments is directly related to the lack of oversight and accountability in these institutions; hence, improvements in the accountability and transparency of government institutions ultimately leads to lesser corruption and improved performance on a broader level. In this regard, one of the biggest achievements of the project was the enactment of Khyber Pakhtunkhwa Right to Information Act (RTIA) 2013 by the Provincial Assembly after an advocacy campaign with the legislators.The enactment of this legislation has led to fostering transparency and accountability in the functioning of the Provincial Government which was one of the foremost objectives of the project. Around 2,500 community members, of which more than two-thirds were youth members, were sensitized on eliminating corruption using the RTIA as an accountability tool.This again contributed to increased accountability of the government institutions, which in turn leads to an improvement in their performance.The project activities also helped transform the relationships that existed between the state institutions and the citizens. Conventionally, government institutions formulate the policy in disconnect with the public and the citizens are content to be on the receiving end.Through mass media campaigns along with trainings and awareness rasing sessions, citizens were mobilized to take a proactive part in providing feedback over policies and actions that concern them and to keep a constant check on government actions by filing RTI requests regarding different information sets that fall within the public domain. DELIVERABLES/OUTPUTS Enactment of the Khyber Pakhtunkhwa RTIA 2013 through an advocacy campaign 541 stakeholders trained on the use of RTIA as an accountability tool 1,629 youth members mobilized and sensitized for countering corruption 836 community members sensitized and trained for countering corruption through RTIA 4,019 RTI requests filed with different government institutions 250,000 citizens sensitized on RTI media campaigns The project significantly ensured the enactment of Khyber Pakhtunkhwa RTIA 2013 and supported the govr- nment machinery in the establishment of a system for its transparent and accountable functions. Due to these outcomes, the project has high sustainability prospects. After the promulgation of RTI legislation in Khyber Pakhtunkhwa, there is enormous space for the capacity building of public institutions along with human resource develop- ment and increase in coordination with civil society for the effective implementation of RTI mechanisms in the province. Furthermore project experience confirms huge demands from the public side for increased awareness on the subject matter- in light of the experience of submission of information requests to public bodies involved the project.There is a dire need for investment on communities for submitting information requests to public bodies, in exercise of their RTI and for guarantee of transpar- ency and accountability in public service delivery systems. www.cvpa-tdea.org 113
- 133. PROJECTTITLE PARTNERORGANIZATION Baseline Survey CommunityWatchAdvocacy Seminars Training Sesions 2 Meetings FOSTERING COMMUNITY BASED STRUCTURAL SYSTEMS OF PUBLIC ACCOUNTABILITY Citizens walk to raise voice for improvement in performance of government departments PROJECT BRIEF AND OVERALL PROGRESS Community Development Foundation (CDF) www.cdfpakistan.org.pk ALLOCATED FUNDS (IN PKR) 8.3m DURATION 17 MonthsDecember 28, 2012 to May 15, 2014 GEOGRAPHICAL AREA Sindh Khairpur and Sukkur OBJECTIVES To understand existing mechanisms of transparency and accountability in the health and education departments and assess the level of public awareness and confidence in such mechanisms To establish and organize citizens' forums and build their capacity for advocacy to promote transparency and accountability To launch a public awareness campaign for the efficient utilization of available mechanisms of transparency and accountability in health and education departments To improve linkages between community groups and health, education and anti-corruption departments for improved transparency and accountability ‗Fostering Community Based Structural System of about the mechanism of transparency and account- Public Accountability‘ was an advocacy based project ability through community meetings, workshops, walks to control corruption in education and health and IEC materials. It developed an approach of introd- departments of districts Sukkur and Khairpur, Sindh. ucing and strengthening transparency & accountability The project proposed an extensive baseline study to mechanisms. It also aimed at improving service delivery understand the existing situation and issues with regard in education and health sectors. CDF through its project, to budget tracking mechanisms, staff absenteeism, and improved the performance of education and health complaints and promoting joint efforts for reforms. With the mission of creating vibrant communities enjoying equal rights of access to resources and development opportunities, CDF strived to diffuse all prevailing impediments resulting in deprivation of vulnerable communities because of entrenched corrupt practices in government departments. subsequently resulting in greater trust of citizens in state institutions. CDF believes in the collective strength of citizen mobilization on social advocacy issues and project activities were planned accordingly.The impact of the project was assessed through introduction of community based accountability as the project was based on participatory approaches. availability of facilities and services.The project was able departments in Khairpur and Sukkur. Linkages created In this context, CDF intended to cover both aspects to improve awareness and understanding of masses between citizens and officials helped in resolving for improving service and promoting good governance, HIGHLIGHTS 1 136 12 16 Inter-District 7with Awareness Walks 114 www.cvpa-tdea.org Groups Formed Networks Formed Legislators
- 134. CDF RESEARCH / SITUATIONALANALYSIS An extensive baseline survey was conducted by CDF in both districts to understand the existing situation, issues, budget tracking mechanisms, absenteeism of staff, availability of facilities and services in light of standard operating procedures.The survey covered 122 villages in various UCs of 13 tehsils in two districts.The sample size for the survey was 1,200 citizens that represented rural/urban, gender, minority and educated/uneducated groups.The purpose of the survey was to gauge the level of knowledge among the masses about transparency and accountability in health and education departments. It also helped in assessing the status of citizens' awareness about transparency & accountability. ROLE OF CITIZEN GROUPS In order to improve public oversight of the performance of education and health departm- ents at UC, tehsil and district levels, Community Watch Groups (CWGs) with adequate female representation were formed. These CWGs were imparted trainings to function as watchdogs in their respective sectors. Community awareness & advocacy campaigns were launched for enhancing the role of the CWGs as it helped them in creating awareness among communities and highlighting the major issues in health & education sectors. Interface meetings of CWGs were held with stakeholders of health & education sector whereby issues and concerns were raised and baseline results were shared. ADVOCACY AND ENGAGEMENT The formation of CWGs was the basic component of the project. In order to improve public oversight of the performance of education and health departments at the UC level, CDF staff invited community members and briefed them on fostering a Community Based Structural System of Public Accountability in the form of CWGs.These CWGs were established to impart awareness to local people regarding corruption in health and education departments.This helped to strengthen community based transparency and accountability mechanisms and built the capacities of local people to raise their voices. The interested and agreed community participants belonging to different walks of life joined these CWGs. Each group consisted of 10-15 members with strong female representation. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED One of the reasons of persistent poor performance and increasing corruption of government institutions is inactive citizens, absence of a sense of ownership and non- existence of transparency and accountability mechanisms.As a corrective measure, the project facilitated the creation of widespread awareness regarding the need for transparency and accountability mechanisms for checking and correcting the irregular- ities that are plaguing the public sector.This awareness not only helped transform relationships between the citizens and the government departments but also enabled citizens' participation by developing their understanding on taking ownership of public money.As a logical continuation of this, formation of CWGs at the UC, tehsil and district levels helped create transparency and accountability mechanisms that were missing in the past.These watch groups were trained on ways to keep a check over the performance and budget allocations and spending of public institutions (such as health and education) in their respective districts, tehsils or UCs.This has contributed to strengthening accountability and transparency. DELIVERABLES/OUTPUTS A baseline survey to gauge the situation of education and health sectors in the targeted areas 136 CWGs formed at UC, tehsil & district levels 8,002 IEC materials distributed among communities for awareness 12 advocacy seminars 16 trainings on issues identified by CWGs 2 inter-district networks formed for better communication between communities and CWGs Numerous meetings with legislators and fortnightly meetings with CWGs Walks organized for community mobilization and awareness This project trained 32,052 citizens on the concepts of transparency and accountability, under Articles 25 and 19-A of the Constitution. The community has started using the knowledge, skills and tools provided to them (through trainings) for resolving their problems (perta- ining to corruption in government departments) and coordinating with concerned officers. After project implementation, concepts of transparency, accountability, RTI,and good governance have been institutio- nalized and accepted by the stakeholders. These practices will continue even after the project's conclusion. www.cvpa-tdea.org 115
- 135. PROJECTTITLE PARTNERORGANIZATION Baseline Study Anti-Corruption GIVINGVOICETOTHEPEOPLE AGAINST CORRUPTION IN BALOCHISTAN A participant speaking at launch ceremony of the project by DRS PROJECT BRIEF AND OVERALL PROGRESS Development Resource Solutions (DRS) www.drs.org.pk ALLOCATED FUNDS (IN PKR) 6.69m DURATION 14 MonthsDecember 28, 2012 to February 27, 2014 GEOGRAPHICAL AREA Balochistan Chaman and Quetta OBJECTIVES To build the capacities of anti- corruption departments and the Ombudsman Office of Balochistan to effectively contribute to a transparent and accountable public service delivery mechanism To create awareness among the people about Article 19-A of the Constitution and RTI and to raise voice for a corruption-free public service delivery mechanism To improve complaints redress mechanisms through engaging various stakeholders for reducing incidents of corruption To support, strengthen and establish a CSO body to implement a transparent management system and promote accountability within their organizations The project was aimed at creating awareness about free public service delivery. Moreover, the project RTI (article 19-A), capacitating government institutions launched a mass awareness campaign about Article to cater to public demands for a fair, transparent 19-A of the Constitution to ensure that every citizen coordination mechanisms at the provincial level. In order to achieve its given objectives, the project also built the capacity of anti-corruption departments and and responsive government, and facilitating networking is aware of his/her right to have access to information the Provincial Ombudsman. of local CSOs to jointly advocate for good governance. in all matters of public importance. The intervention was advocacy-based and implemented The project also contributed towards putting in District Quetta in Balochistan. It aimed to increase mechanisms and tools in place that enabled stronger the responsiveness of government institutions (health citizen oversight and a two-way communication and education departments) with regard to citizens' demands for fair, transparent, accountable and corruption between service provider & beneficiary. It led to a better and well informed citizenry along with improved HIGHLIGHTS 1on Accountable Regular Media Monitoring Anti- Corruption Database 30 Website of Anti-Corruption Dept developed Online Complaint Handling Mechanism IEC Materials Distributed Governance 116 www.cvpa-tdea.org
- 136. DRS RESEARCH / SITUATIONALANALYSIS A comprehensive research study was conducted in the province to provide a benchmark to measure project success against indicators and to determine people's perceptions about corruption in public service institutions. It was also meant to measure the intensity of the issue in major public service departments and to determine the reasons for a non- transparent governance system at the local level. Moreover, devising workable suggestions and recommendations for minimizing corruption, in-efficiencies' and irregularities in public service delivery mechanisms was the prime objective of the study.The study focused on public, private and non-profit sectors in five selected districts of Balochistan i.e. Quetta, Pishin, Loralai, Ziarat, and Harnai.The study catered to the reasons behind malpractices, their intensity in different departments and their impact on the common people.The research study was printed and widely disseminated. ROLE OF CITIZEN GROUPS A provincial level anti-corruption network of 23 CSOs (against a project target of 15 CSOs) working on the issue of good governance was established with a clear mandate, objectives and work-plan. Detailed ―terms of reference‖ for the network were developed in consultation and agreement with members of the network.An MoU was developed and signed with each member CSO and they were motivated to proactively and collectively promote the cause for a greater impact.The network conducted quarterly meetings and acted as a watchdog on the issues of corruption and constantly raised voice against malpractices and demanded remedial measures. Finally, member CSOs shared innovative ideas to spread anti-corruption messages to diverse segments of society. ADVOCACY AND ENGAGEMENT Government office bearers were engaged through meetings and workshops. In addition, an MoU was signed with the concerned government departments to develop a website which RESULTS ACHIEVED The project helped in ensuring that available resources are efficiently allocated and expended by strengthening transparency and accountability mechanisms (of gover- nment departments) in Quetta, Balochistan. Special focus was laid on the Ombudsman Office and the provincial office of the National Accountability Bureau (NAB).The project helped in improving the institutional capacity of Provincial Ombudsman Office by conducting a joint needs assessment and by providing both technical and infrastr- uctural (equipment) support. Furthermore, the officials working in the Provincial Ombudsman's Office were capacitated to make their work more transparent and open to accountability.Apart from engaging the government departments, the project also catered to the public side of accountability and transparency. Meetings and seminars were organized, bringing together members of CSOs and CBOs in order to make them more transparent and publicly accountable. Futhermore, citizens were sensitized and trained on using the RTI as a tool for accountability.The project also harnessed technology by developing a website that allowed for an online redressal of complaints. DELIVERABLES/OUTPUTS A baseline study on the situation of transparent and accountable governance in the province was conducted for identifying gaps and capacity building needs of the provincial anti-corruption departments and for setting benchmarks for the project An information collection and dissemination mechanism was established to provide updated data on accountability and transparency in the province through regular media monitoring, anti-corruption database development and dissemination of IEC material 30 officials of the provincial anti-corruption departments were trained on an effective complaints response mechanism Website of the provincial anti-corruption department was developed and the department was regularly responding on the complaints lodged by the people Ombudsman Office of Balochistan was equipped and provided with financial support for effective functioning Community at-large was made aware of the issue of corruption through the printing and dissemination of 5,000 IEC materials including brochures, posters, banners and advertisements on local FM radio channels simplified the complaint registration mechanism and institutionalized a process of accoun- tability in the said departments. Students were trained on RTI and CSO networks were established to oversee the service delivery of the concerned government departments in the target district. FUTURE OUTLOOK (Replicability and Sustainability) An anti-corruption network of CSOs citizens, particularly students about the operate and maintain their respective DRS will also do follow ups with to help in sustaining the objectives of the will motivate other CSOs/CBOs to anti-corruption and RTI laws and will institutions after the completion of this the established network for keeping intervention in the longer run. work against the corruption in the also closely work with this network. project.The collaborative environment track of its progress and for providing province by reducing the incidents of Trainings and capacity building established between the stakeholders further support. It will ensure coop- corruption and ensuring transparency in interventions will enhance the ability will itself promote the sustainability of eration and coordination among the public institutions.The project informed of the government departments to the services and processes. Moreover, engaged stakeholders after the project www.cvpa-tdea.org 117
- 137. PROJECTTITLE PARTNERORGANIZATION 5 4 41 1 STRENGTHENING CITIZENS'VOICE THROUGH ADVOCACY Development, Environment, Legal Aid,Technical Support & Advocacy Association (DELTA) www.delta.org ALLOCATED FUNDS (IN PKR) 8.03m DURATION 14 MonthsFebruary 28, 2013 to April 15, 2014 GEOGRAPHICAL AREA KP Peshawar, Mardan, Swabi, Charsadda and Nowshera OBJECTIVES To create awareness among people about Article 19-A of the Constitution (RTI) and to promote informed public dialogues to establish transparent and accountable mechanisms Advocate for strengthening anti- corruption mechanisms in Khyber Pakhtunkhwa by forming/strengthening citizens' forums/committees To develop a Charter of Demands for improved legal framework Engagement with elected representatives and political parties to solicit commitment to act upon the demands in the Charter Meeting with local community for strengthening advocacy on transparency and accountability PROJECT BRIEF AND OVERALL PROGRESS DELTA implemented the 'Strengthening Citizens health and police departments. In this regard, DELTA a comprehensive review of the available legislative Voice through Advocacy (SCVA)‘ project with the used a holistic approach to advocate RTI and educate frameworks in KPK and identified gaps in them. support of CVPA. Its basic objective was to better the masses about corruption and malpractices in The organization developed 20 key messages that were educate the citizens on issues pertaining to anti- government departments. The implementer used var- spread through IEC material, round tables (Rts) and a corruption, transparency and accountability ious tools to raise awareness about these issues.These radio campaign. mechanisms and to assess their level of effective included mass meetings, radio messages, workshops, implementation in the province of KPK.The pro- press clips, and involving people from different walks posed project was implemented in Peshawar, of life to give their valuable inputs and feedback on Mardan, Swabi, Charsadda and Nowshera districts education, health and other services. Under the project, in KPK; and was focused broadly on general corr- DELTA used participatory and inclusive approaches to uption and lack of accountability in education, advocate for a corruption free Pakistan. DELTA made Moreover, recommendations for improved legislative and framework were developed through a Citizens' Charter of Demands (CoD). HIGHLIGHTS TrainingWorkshops Citizen Group Formed District Roundtables Radio Programs Aired Research Study Charter Demands Provincial Conference 118 www.cvpa-tdea.org
- 138. DELTA RESEARCH / SITUATIONALANALYSIS Pakistan ratified the United Nation Convention against Corruption (UNCAC) in 2007 and set the NAB Ordinance as the implementing legislation to uphold the articles of the UNCAC locally. Post 18th Amendment, the provinces are responsible for formulating rules and for laying modalities for the implementation of this Law.An overview of women related laws during the last government's five-year tenure shows that it failed to pass meaningful legislation for women during its stint in power.In this regard, except for four laws, all other bills for women were either not admitted, not allowed to be tabled or failed to be passed. Furthermore, other laws studied also have implications with regard to dealing with corruption such as the Khyber Pakhtunkhwa Local Governments Act 2012, National Accountability Bureau (NAB) Ordinance and the Land Acquisition Act 1894.The findings and vital factors identified in the report combined with valuable feedback from citizens from all walks of life resulted in the formation of a Citizens' Charter Of Demands for ‗Eliminating Corruption and Building Stronger Transparency and Accountability Mechanisms‘. This Charter is a basic framework which will be improved through reviews during the seminars and workshops that will be conducted as part of the project. RESULTS ACHIEVED The project activities were aimed at strengthening accountability and transparency mechanisms in the five targeted districts of Khyber Pakhtunkhwa.The project began with activities that raised awareness about the need for transparency and accountability and the existing constitutional provisions such as Article 19 of the Constitution regarding RTI (a transparency mechanism itself). Such awareness campaigns oriented and sensitized the citizens, members of civil society, CBOs, and employees of government departments about the need to take active part in using RTI as a transparency and accountability tool. Furthermore, the project engaged the members of CSOs, CBOs, media organizations, government employees and the elected representatives through different activities such as meetings, conferences and trainings in order to bring all stakeholders on the same platform and develop linkages between them. The development of linkages facilitated citizens' participation and transformed traditional social relations. Furthermore, the formation of citizen bodies and mechanisms for complaint handling and redressal contributed towards strengthening transparency and accountability. ROLE OF CITIZEN GROUPS The project utilized different media to apprise the masses about the RTI,especially with regard to getting information from education, health and police departments etc. Moreover,the project formed groups of active citizens who supported and coordinated with the public to actively participate in the transparency mechanisms.This group invoked the existing complaint redressal, accountability and transparency systems, applicable to education, health, police and other departments related to public utilities by submitting complaints/ requests. ADVOCACY AND ENGAGEMENT Government officials, legislators, media persons, citizens, bureaucrats and legal experts were engaged through meetings, distribution of IEC material, airing of radio messages on FM 101 and arranging Provincial and Federal conferences to apprise the citizens about the RTI and its application; the project also secured public voice in policy formulation using a participatory and inclusive approach. FUTURE OUTLOOK (Replicability and Sustainability) DELIVERABLES/OUTPUTS 2 public meetings conducted 5 workshops arranged 14 Citizen Groups meetings 4 District Roundtables arranged 4 radio programs aired Research study on existing laws Charter of Demands IEC materials disseminated Provincial conference 14 meetings with media 58 press publications Federal conference Alongside DELTA's Peshawar Media that came up during project This will help in providing infor- Charsadda, Mardan and Nowshera. DELTA and their capacities are being Forum, the organization established two more forums: one in Charsadda and one in Peshawar,to provide coverage to its activities in future and help in documenting case studies activities. In addition, DELTA has developed a website and is working towards updating and getting connected to other social media networks. mation on the RTI work done under the project. During project implementation, DELTA established partnerships with local NGOs in Swabi, The partnerships helped the orga- nization in getting access to local communities and organizing meetings with these stakeholders. In this regard, the local NGOs are still in touch with built on corruption and RTI topics. These organizations in turn are providing DELTA with important village level information and case studies. www.cvpa-tdea.org 119
- 139. PROJECTTITLE PARTNERORGANIZATION Tehsil Liaison DistrictSupport Capacity Building FM Radio Promos Awareness Raising Building Capacity Building SOCIAL ACCOUNTABILITY INITIATIVE FOR SOCIAL SERVICE DELIVERY Community meeting on improvement in social service delivery PROJECT BRIEF AND OVERALL PROGRESS Kainaat Development Association (KDA) www.kda.org.pk ALLOCATED FUNDS (IN PKR) 9.93m DURATION 15 MonthsDecember 28, 2012 to March 15, 2014 GEOGRAPHICAL AREA Sindh Larkana, Qamber, Shahdadkot, Shikarpur, Jacobabad, Kashmore, and Kandhkot OBJECTIVES To increase involvement of urban & peri-urban segments of civil society for social service decision-making To enhance the transparency and accountability approach amongst officials of education, health and municipal service departments in the target districts To increase citizens' awareness about Article 19-A of the Constitution (RTI), Freedom of Information (FOI) Ordinance 2002 and existing mechanisms of transparency and accountability The project aimed to create a democratic environment by enhancing accountability, responsiveness and transparency of government health, education and municipal departments.The project was implemented in six districts of Sindh to initiate a focused campaign against corruption in government departments by forming informal community based networks and creating awareness among citizens through newspaper articles, FM radio messages, talk shows, and round table conferences. The project formed citizen groups at the tehsil and district levels for effective engagement between citizens, their elected representatives and public duty bearers.The project also contributed to building the capacities of government officials to ensure transparency and accountability in health, education and municipal departments. HIGHLIGHTS 21Committees Formed 5Committees Formed 5848Sessions 18Sessions Capacity2Sessions for Media Persons 3Sessions for CSOs 120 www.cvpa-tdea.org
- 140. KDA RESEARCH / SITUATIONALANALYSIS A baseline survey of three government departments (health, education and municipal services) in five districts of Sindh was conducted to document their existing situation. The project team consulted secondary data, available in the form of district health and education profiles, etc.The team undertook a survey to inquire about the service delivery of health, education and municipal services departments.A total of 5,761 respondents were selected randomly. In addition, 996 government officials were interviewed to gather inform- ation on the transparency and accountability mechanisms in their departments.The interv- iewees included health officers, Education District Officers (EDOs), teachers, members of the School Management Committees (SMCs), ParentTeacher Committees (PTCs), paramedic staff and patients. ROLE OF CITIZEN GROUPS The project facilitated the formation of informal volunteer and community based networks for the oversight of health, education and municipal services.Tehsil Liaison Committees (TLCs) and District Liaison Committees (DLCs), comprising of community representatives, journalists and education, health and municipal services' officials were formed for an informed engagement with relevant authorities for strengthening accountability, enhancing transparency and improving service delivery.The groups also created awareness among citizens regarding RTI (Article 19-A of the Constitution) and subsequently, raising demands for improved transparency and accountability of the relevant government departments. ADVOCACY AND ENGAGEMENT A total of 448 (348 male and 102 female) citizens attended 21 community awareness sessions that were held to raise awareness on RTI and for developing effective linkages between communities and government departments.The project facilitated ten capacity building workshops for CSOs and media persons regarding RTI.TheTLCs and DLCs engaged with government departments for enhancing transparency and strengthening accountability.A total of 32 advocacy meetings were held with relevant government departments. Similarly, the project organized five district-level roundtables with citizens, their elected representatives and public officials which were attended by 290 participants who voiced their concerns regarding the service delivery of the concerned departments. FUTURE OUTLOOK (Replicability and Sustainability) The project was implemented through continue to build pressure on information in the form of manuals, a participatory approach by involving all which will be used in future capacity major stakeholders including service representatives for enhancing building initiatives. In addition, the users, service providers, policy makers, transparency, accountability and project's learning will help the monitors, and reporters.The citizen improvements in service delivery. organization design future interventions groups (TLCs and DSCs) formed will The project also published useful in the voice and accountability sphere. RESULTS ACHIEVED One of the major components of the project was facilitating the engagement of between government departments and the citizens by bringing them together on the same platforms. Interventions such as consultative meetings and discussions involving both these stakeholders helped transform relationships between rights holders and duty bearers and enhanced citizens' voice by enabling their participation in policy-making.The project also facilitated in building capacities of elected representatives and government officials regarding the need for transparency, and as a result, these public and elected representatives have become more open and inclusive to citizens' aspirations and demands.The project has contributed to transforming relationships between citizens, their elected representatives and public duty bearers which has paved the way for strengthening accountability and enhancing transparency in government departments. DELIVERABLES/OUTPUTS 21 TLCs formed 5 DSCs formed 5 capacity building meetings for TLCs & DSCs 848 FM Radio promos for creating awareness 18 awareness sessions with the community at large 5000 pamphlets bearing key messages distributed among stakeholders 2 capacity building sessions for media persons 3 capacity building sessions for CSOs 5 capacity building sessions for government officials 32 facilitation meetings for strengthening linkages between TLC / DSC and government departments 5 round table conferences with elected representatives and political parties 20 complaint booths established (District Level) www.cvpa-tdea.org 121
- 141. PARTNERORGANIZATION PROJECTTITLE Meeting with SchoolsSelected Visits of Education SMC Members of ENHANCINGTRANSPARENCY AND ACCOUNTABILITY IN DISTRICT EDUCATION DEPARTMENT THROUGH DIFFERENT STAKEHOLDERS View of a classroom at a local school PROJECT BRIEF AND OVERALL PROGRESS NGOs Development Society (NDS) www.nds.org.pk ALLOCATED FUNDS (IN PKR) 8.74m DURATION 16 MonthsDecember 28, 2012 to April 15, 2014 GEOGRAPHICAL AREA Sindh Larkana OBJECTIVES To activate SMCs for promoting transparency and accountability in schools and the District Education Department To coordinate and build capacities of the Education Department, SMCs, Teachers' Associations (TAs), citizens and media on accountability and transparency To improve linkages and coordination between SMCs, community members, and the Anti-corruption Department To launch awareness campaigns about RTI, especially focusing on Article 19-A of the Constitution, freedom of information laws at the Federal and provincial levels, and utilization of the Anti-corruption Department. Lack of awareness and ownership along with Shahdadkot in Sindh.The project focused on were established. NDS also signed agreements with weak linkages between the public and government departments have resulted in a communication gap between right-holders and duty-bearers, especially with regard to transparency in the utilization of funds by elected and public institutions. In this regard,―Enhancing Transparency and Accountability in District Education Department through Different Stakeholders‖ was a first-of-its -kind project that supported the education sector in the largely backward areas of Larkana and advocacy activities to eliminate corruption in the education sector. For this purpose, the project engaged SMCs, Parent-teachers' Associations (PTAs), media personnel and the anti-corruption and education departments. The project also established complaint boxes at a school level and complaints desks/centers in the education departments. Similarly, in order to strengthen the oversight of the education department, District Accountability andTransparency Forums (DATF) the anti-corruption and education department to engage public officials and built their capacities on the concepts of transparency and accountability. In addition, an awareness campaign for implementation of RTI Laws in Sindh was also launched by the project. HIGHLIGHTS 1 Orientation of Education 100 35 100 Study on SMCs' Effectiveness Trainings7Education Deputy for Baseline Department Trained Commissioner 122 www.cvpa-tdea.org
- 142. NDS RESEARCH / SITUATIONALANALYSIS NDS conducted a baseline study to assess the level of transparency and accountability at government schools and education departments in Larkana.A total of 150 schools were visited to collect data on attendance, enrollment, annual results, availability of facilities, and distance travelled by students to reach their schools. In addition, the baseline also collected information on the number of visits to the schools by staff from their respective EDO offices.The baseline helped NDS in identifying appropriate schools for project interventions. Based on the findings, a total of 100 schools were selected for future coordination. ROLE OF CITIZEN GROUPS In order to strengthen oversight of the education department, NDS established a District Accountability andTransparency Forum (DATF) comprising members from SMCs, PTAs, journalists and citizens.The group actively engaged with government officials to highlight and raise issues indicated in the baseline study.The project built capacities of DATF members on the need for enhancing transparency and holding public and elected representatives accountable, especially with regard to disbursing development budgets in the education sector.As many as 14 individuals (13 men and one woman) who were part of this forum also helped in raising awareness of the general populace regarding the need for transparent and accountable government departments for improved service delivery. ADVOCACY AND ENGAGEMENT DATF members engaged with government officials, especially the EDO Education Larkana to pursue him to regularly visit schools to resolve the issues highlighted in the baseline study.Training workshops for the officials of the District Education Department were arranged to build their capacities with regard to international best practices on transparency and accountability mechanisms. In addition, 525 members (332 men and 193 women) of SMCs were trained to monitor school performance and highlighting issues in an objective manner.The project also facilitated the SMCs and DATF for research- and evidence-based advocacy with elected representatives for the effective utilization of development funds in Larkana. Furthermore, citizen groups also contributed in developing capacities of 194 citizens and other stakeholders in raising their voices for enhanced transparency and accountability in the education sector. FUTURE OUTLOOK (Replicability and Sustainability) The project capacitated citizens as well of SMC members; this has enabled completion. as duty-bearers on the role of SMCs them to ensure an efficient and RESULTS ACHIEVED Transparency and accountability has remained an issue in the education sector in Sindh, which has led to an increase in corruption and mismanagement in the disbursement of development and non-development funds by government officials and elected representatives, deteriorating the overall quality of educational service delivery in the province. This project has contributed to enhancing transparency and accountability of the Education Department in Larkana by building the capacities of citizens in holding the district administration accountable and training the government officials to adopt international best practices for improved service delivery in the education sector.The intervention has led to a stark improvement in schools' infrastructure and facilities, teachers' attendance and performance, and student enrollment rates.The project has also facilitated the reactivation of SMCs and PTAs which will have a sustainable impact as these committees will continue to function beyond project duration to oversee the performance of the education department administration in Larkana. In addition, the project has transformed the working relationship between citizens and their elected representatives and public officials while strengthening accountability and transparency mechanisms in the district. DELIVERABLES/OUTPUTS Meeting with the District Coordination Officer (DCO) Orientation of Education officers Identification and selection of 100 schools for baseline 35 visits of officials from the District Education Department Orientation of100 SMC members Setting up of an Accountability andTransparency Desk Orientation of stakeholders Distribution of a research study on SMCs' effectiveness in 100 schools Formation and training of DATF members 7 trainings of officials from the District Education Department A district level seminar on transparency and accountability in ensuring quality education and proper transparent election process. utilization of funds. SMC members The increased capacity is likely have also been capacitated on the to yield multiplier effects which will process of election and selection of continue well after the project's www.cvpa-tdea.org 123
- 143. PARTNERORGANIZATION PROJECTTITLE Workshops at UnionMeetings with Street Theater Survey 4 CITIZENS‟ MOBILIZATION AND TRAINING IN ACCOUNTABILITY ANDTRANSPARENCY FOR IMPROVED PUBLIC SERVICES IN THARPARKAR DISTRICT Thar women after receiving IEC material on bringing improvement in public service PROJECT BRIEF AND OVERALL PROGRESS Sindh Rural Support Program (SRSP) www.sindhrsp.org ALLOCATED FUNDS (IN PKR) 7.85m DURATION 13 MonthsDecember 28, 2012 to January 27, 2014 GEOGRAPHICAL AREA Sindh Tharparkar OBJECTIVES To mobilize citizens for transparency, advocacy and for ensuring greater participation of citizens in local governance To strengthen existing citizens' forums and organize more professional forums and active citizens' associations To conduct awareness sessions on transparency, accountability, governance, public interest, and other relevant concepts To eliminate alienation of citizens from public institutions and Improve service delivery of public institutions through accountability and trans- parency The project undertook advocacy efforts to raise general public awareness on transparency and accountability in government departments and to mobilize citizens to jointly raise their voices for increased transparency and accountability in the functioning of public sector institutions. Furthermore, the project increased awareness on public interest and common good, which ultimately helped in increasing the accountability and transparency of public institutions in the district.This enhanced freedom of expression, education, employment, and contributed to poverty reduction: the project was also succ- essful in reducing violence against women in the area. HIGHLIGHTS 44Council Level Stakeholder Trainings 10MNAs and MPAs Meetings with District Government 8Performances Baseline1 Citizen Dialogues with Public Institutions 124 www.cvpa-tdea.org
- 144. SRSP RESEARCH / SITUATIONALANALYSIS A baseline survey was conducted in four talukas of district Tharparker with 257 respondents. In the baseline survey, provincial institutions working inside or outside Tharparker were approached and were comprehensively interviewed to understand their working, accountability and transparency practices, existing processes of complaint lodging and redress, provision and utilization of RTI laws, and issues related with the implementation of relevant laws and mechanisms.The survey questionnaire was developed according to the scope and functioning of the above stakeholders whereby it focused on the working of the public and private institutions along with their service delivery, transparency and accountability. ROLE OF CITIZEN GROUPS The project did not create any formal citizen groups; however,citizens were involved in all project activities as they were the most important stakeholders in the intervention. Furthermore, social mobilization was carried out to allow for a smooth completion of all project activities.The project team conducted community meetings and awareness sessions on accountability, transparency, RTI,good governance,Article 19-A of the Constitution and the importance of citizens' participation in the oversight of government service delivery. Active citizens were invited to attend the quarterly assemblies at the taluka and district levels to share their views on the problems and performance of public institutions.The assemblies focused on accountability and transparency and discussed the potential growth of these institutions. ADVOCACY AND ENGAGEMENT The project relied on the concrete findings of the baseline surveys and utilized different advocacy initiatives like citizens' assemblies and forums; mobilization and sensitization sessions; theatrical performances; training of media persons, lawyers and political activists; and meetings with MNAs, MPAs, and local government representatives, both men and women. Moreover,the project successfully pursued engagement points with the respective communities and helped them to challenge the status-quo by raising their voices at relevant platforms and engaging with concerned departments for bringing positive changes in people‘s lives by improving service delivery. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project had a positive impact in transforming the status quo relationship between government departments and citizens. Conventionally, there is a one way relationship between the government and citizens in Pakistan whereby the latter cannot express their dissatisfaction with the functioning of state institutions in a systematic manner; in fact, citizen feedback is essential for the efficient functioning of all government institutions. In this regard, the project activities not only made the citizens acknowledge that gover- nment departments are working for their benefit but also sensitized them about the dire need for their input to improve the system. Moreover, project activities also connected the citizens directly with public officials and elected representatives through meetings, seminars and trainings.The project strengthened transparency and accountability of public institutions and also sensitized citizens through mass media and public service messages about the need to hold public institutions accountable. Citizen groups such as lawyers, media personnel and political activists were trained in improving the quality of debate on accountability and transparency which enabled them to oversee the perfor- mance of health, education, irrigation and police departments. Finally, government officials and lawmakers were also trained and sensitized on improving the transparency and accountability structures in their relevant departments. DELIVERABLES/OUTPUTS Citizens‘ assemblies on transparency and accountability at the district level Quarterly citizens‘ assemblies on transparency and accountability in Mithi, Chachro, Diplo and Nagarparker 44 workshops at the UC level Trainings of lawyers, media persons and political activists at the district level Trainings of lawyers, media persons and political activists at the taluka level 10 Meetings with MNAs and MPAs Meetings with the District Government and other stakeholders 8 street theater performances Baseline survey 4 citizens‘ dialogues with public institutions at the district level The project has followed a two pronged approach based on; first, the engagement of various stakeholders like citizens, lawyers, media personnel, and officials from public institutions and; second, a mass awareness campaign on Article 19-A of the Constitution, citizens' Right to Information, and transparency and accountability in government institutions.These initiatives will go a long way in ensuring project sustainability.The intervention has resulted in decrease in the wastage of and improved productivity of public funds: the outreach of government services to vulnerable people in remote rural areas has also increased whereby both stakeh- olders have come closer to participating in service delivery. www.cvpa-tdea.org 125
- 145. FAT CITIZENS‟ ADVOCACY FOR IMPLEMENTATIONOFTHE 18TH AMENDMENT December 2012 to December 2014 Total Funds Disbursed: PKR 60.07 Million Gilgit Baltistan KP Mardan Abbottabad Peshawar AJK Kashmir Rawalpindi A Punjab Multan Sargodha Faisalabad Gujranwala Lahore Balochistan Gwadar Lasbela Sindh Sanghar Mirpur Khas Umar Kot Tharparkar Society for Alternative Media and Research Punjab Yar Muhammad Samejo Educational Society Balochistan Advocacy ResearchTraining and Services (ARTS) Foundation Mirpur Khas, Umar Kot,Tharparkar and Sanghar Centre for Peace & Development Initiatives Peshawar,Abbottabad and Mardan Coastal Association Research & Development Lasbela and Gwadar Umang Development Foundation Lahore, Gujranwala, Rawalpindi, Faisalabad, Sargodha and Multan
- 146. 1 2 OBJECTIVES Strengthened citizens‟ voicethrough, among others, oversight of the implementation process relating to 18th Amendment and/or advocacy for reforming relevant laws, rules, policies, bye-laws, regulations, institutional frameworks and practices at the provincial or district levels to make them consistent with the requirements of the amended Constitution. taken or ones still to be taken Concrete steps for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making, legislative, regulatory and institutional reform processes in the respective provinces in the light of 18th Amendment and internally recognized best practices Civil society participation in the policy making and decision making processes at various stages involving the provincial or district governments through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the 18th Amendment, its implications and consequently required changes in laws, policies, rules, regulations and practices as well as the challenges being faced in implementation at the district or provincial levels Campaigns for the implementation of 18th Amendment, especially the aspects that are about devolution of powers and responsibilities, to ensure that public service delivery improves through enhanced public participation at various levels implementation of 18th Amendment Capacity building of stakeholders in terms of improved understanding of 18th Amendment and its implications as well as its effective implementation Oversight of relevant implementation processes at various levels in order to collect information and evidence for informing public discourse and providing appropriate feedback into the policy-making, implementation or monitoring processes at the provincial or district levels. Civil Society-Government Partnership, or linkages, between and among Government and non- Government actors for improved accountability in relation to 18th Amendment. Engagement with political parties and elected representatives at the provincial or district levels to seek commitments, demand performance and ask Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. Provincial Assembly Committees), and/or other institutions Establish partnership/ linkages with relevant public bodies (e.g. Provincial Assembly Committees, Chief Secretary, etc.) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance and suggest reforms in the context of 18th Amendment Organize public forums to discuss the performance of relevant public bodies or political parties and, thereby, set in motion the process of public accountability in the form of, among others, building public opinion and informing electoral outcomes.
- 147. PROJECTTITLE PARTNERORGANIZATION large number ofindividuals from all walks of life and authorities for the proper implementation of 18th formed fourVigilance Committees (VCs) in selected Constitutional Amendment. Stakeholder Dialogues 4 Training Meetings with Articles Produced Training Manuals AWARENESS ABOUT IMPLEMENTATION OFTHE18TH CONSTITUTIONAL AMENDMENT Advocacy, Research,Training and Services (ARTS) Foundation www.artsfoundation.org.pk ALLOCATED FUNDS (IN PKR) 8.27m DURATION 16 MonthsDecember 28, 2012 to April 15, 2014 GEOGRAPHICAL AREA Sindh Mirpur Khas, Umar Kot andTando Allahyar OBJECTIVES To raise awareness among citizens about the 18th Amendment with particular focus on the devolution of more powers and responsibilities to the education department To broaden citizens' participation and inclusiveness in relevant policy/implementation related debates or processes To improve the performance of the education department by implementing the 18th Amendment To enhance the capacities of relevant government officials of the education department as well as citizens for the implementation of the 18th Constitutional Amendment. A vigilance committee meeting to discuss the progress PROJECT BRIEF AND OVERALL PROGRESS The project has raised awareness among citizens about The committee members created awareness among a showed their willingness to incorporate the recomm- reforms, and establishment of Sindh Higher the 18th Constitutional Amendment and the government large segment of the public about the Right to Education endations for improving the state of education in Education Commission. education sector in Sindh. ARTS Foundation engaged a and also engaged and built capacities of concerned light of the 18th Amendment. The project was successful in influencing policy level decisions at a higher level as several steps were districts. The ARTS Foundation also engaged parliamentarians and taken to upgrade the education department such as · TheVCs played an important role as watchdogs and suggested some policy level recommendations regarding education budget increased for the year of 2013-2014, intricately observed the government education sector education sector governance. establishment of the Education Advisory Council (EAC), post 18th amendment. The parliamentarians appreciated the efforts and formation of Advisory Committee on curriculum HIGHLIGHTS 12 Vigilance Committees Formed 6 6Workshops Advocacy6Meetings with Legislators 12 2 Developed 128 www.cvpa-tdea.org
- 148. ARTS RESEARCH / SITUATIONALANALYSIS The project focused on education sector reforms in Sindh through various steps including getting an Education Policy implemented by 2014. People were unaware of the 18th Constitutional Amendment, Right to Education and other fundamental rights i.e. RTI and the Right to FreeTrail etc.The project played an important role in increasing people' awareness about them. ROLE OF CITIZEN GROUPS The project engaged large numbers of citizens to increase awareness regarding the 18th Constitutional Amendment and the Right to Education. Citizens were mobilized in the form of VCs (comprised of teachers, lawyers, NGO professionals, youth, journalists, authors, intellectuals and members of political parties) and equipped with advocacy tools to influence the decision makers for the proper implementation of the Constitution in education sector governance. Citizens were engaged with government officials and parli- amentarians through various meetings and dialogues for raising issues regarding the realization of constitutional rights with regard to education and suggested solutions for uplifting the state of education in the province. ADVOCACY AND ENGAGEMENT The project engaged parliamentarians with citizens at both district and provincial levels, and discussed the implementation gap with regard to the18th Amendment. Large gaps between need and supply were identified during government-citizen engagements and solutions were suggested.The purpose of these meetings was to present the education policy draft devised by the ARTS Foundation in consolidation withVCs, the general public and participants of stakeholders' dialogue programs and trainings.The parliamentarians appreciated their efforts and ensured that the draft will be discussed in the Provincial Assembly and its suggestions will be incorporated. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project enabled citizens' participation by organizing platforms such as dialogue programs andVCs. Awareness strategies and campaigns about the devolution of education and health to the provinces not only informed citizens but also equipped them with civic accountability to push the government towards positive action for reform and improvement.The project facilitated in transforming the relationships in the targeted district by bringing together elected representatives and citizens on the same platform, allowing citizens to provide their feedback directly to the lawmakers.This step helped to bridge the gap not only between the constituents and the elected representatives but also between government policies and their intended beneficiaries. Initiatives such as formation ofVCs to monitor the performance of the education department and oversight of educational policy also helped enhance transparency and strengthen accountability which is absolutely imperative in order to improve the performance of government institutions. DELIVERABLES/OUTPUTS 12 stakeholder dialogues to raise awareness on the 18th Amendment 4VCs formed for the devolution of the education department at the district level 6 training workshops organized for capacity building 6 meetings with relevant government officials 6 advocacy meetings with legislators 12 articles published 2 training manuals and 75,000 brochures published ARTS Foundation remained focused initiatives after project conclusion. In this on the sustainability of the project and regard, allVCs are well connected and placed certain mechanisms that their members are already advocating contributed to project longevity. The through different channels i.e. news- formation of VCs in target districts papers, social media and CSOs.These in raising awareness amongst other citizens about their rights and provide them with a platform to raise their voices for a transparent system. ensured the continuation of these Vcs are skilled and motivated and help www.cvpa-tdea.org 129
- 149. PROJECTTITLE PARTNERORGANIZATION Policy Briefs PublicService Citizens Engaged Seminars to Journalists Trained 1 OVERSIGHT OF FEDERALISM IN THE CONTEXT OFTHE 18TH AMENDMENT (KPK) KP assembly speaker Mr.Asad Qaiser addressing at Provincial Conference on 18 th Amendment PROJECT BRIEF AND OVERALL PROGRESS Centre for Peace & Development Initiatives (CPDI) www.cpdi-pakistan.org ALLOCATED FUNDS (IN PKR) 8.38m DURATION 15 MonthsSeptember 28, 2013 to December 27,2014 GEOGRAPHICAL AREA KP Peshawar,Abbottabad and Mardan OBJECTIVES To carry out action-oriented and policy relevant research to provide practical ideas for progress in terms of people-oriented and more efficient implementation To educate the public about the features of the 18th Amendment and implementation gaps to ensure public participation, transparency and accountability To oversee implementation of the 18th Amendment and highlight progress as well as gaps to draw attention of the relevant authorities To build capacities of journalists and civil society activists for effective reporting or oversight and engagement with authorities on issues related to the 18th Amendment The 18th Amendment has significantly changed the nature of relationship between the Federal Government. For this purpose, CPDI initiated a project ‗Citizens' Oversight of Federalism in Context of 18th to the 18th Amendment with the aim of improving governance and the related legislative, procedural and of society which enhanced the citizens' awareness with regard to the 18th Constitutional Amendment. Government and the provinces in Pakistan. It included Amendment in KP.‘ The project aimed to produce 102 amendments, whereby various provisions of the policy relevant research, create public awareness, 1973 Constitution were amended, substituted, added oversee the implementation of the 18th Amendment, to, or deleted. It has transferred a large number of build requisite capacities in the media and civil society, powers, responsibilities and institutions to the establish oversight groups, and promote use of existing provinces, and hence has empowered them to be able accountability mechanisms.The project focused mainly to efficiently respond to public needs, demands and on the operational side of the 18th Amendment in KP. aspirations at the provincial levels without needing It suggested interventions whereby citizens' voice and approvals or concurrence from the Federal public accountability could be strengthened in relation policy frameworks.The project undertook public awareness and consultation meetings in the three target districts.The demand for implementation of 18th Amendment extensively rose due to interventions made through the project.The Provincial Government and other stake holders were engaged to realize their performance in the context of the 18th Amendment in KP. The project got excellent media coverage, participation and appreciation from different segments The project will have a long lasting impact on the policy and decision making process; citizenship will be promoted and citizens‘ linkages with the district officials will be further strengthened and will help in the implementation of the policies in the larger interest of the communities. HIGHLIGHTS 3 4 180 3 60 50 Conference on 130 www.cvpa-tdea.org Messages Sensitize Citizens 18th Amendment
- 150. CPDI RESEARCH / SITUATIONALANALYSIS As part of the baseline for the project, FGDs and KIIs were conducted with stakeholders and beneficiaries to collect information on the implementation status of the 18th Constitutional Amendment in KP.FGDs with CSOs, teachers, students, doctors, lawyers, farmers, and political activists were conducted at the three target districts whereby seven FGDs were conducted for the survey and nine FGDs were conducted for the oversight reports on the 18th Amendment in KP.In addition, 27 KIIs were also conducted for the oversight reports on the 18th Amendment in KP.During the sessions, the moderators asked several questions on the18th Amendment and recorded valuable feedback. ROLE OF CITIZEN GROUPS Oversight groups were formed to take part in project activities for the implementation of the 18th Amendment in KP to improve service delivery in the public sector. CSOs and oversight groups were given trainings to allow them to play an active part in mobilizing and creating awareness among communities of the target areas for improved governance and to spread knowledge about the 18th Amendment.The role of oversight groups was to create a harmonious working relationship between community members and district officials. ADVOCACY AND ENGAGEMENT Participatory workshops and trainings were conducted for oversight groups and CSOs to build their capacities to undertake project activities.The purpose of the events was to share and brief stakeholders about the research based advocacy component in the project. Policy dialogues were conducted to develop policy briefs on the three sectors and to share policy recommendations with the stakeholders. Furthermore, interface meetings were held in order to develop liaisons between oversight groups and district officials to facilitate a strong working relationship between the two.Monthly meetings were also conducted to discuss the performance of oversight groups and to make future strategies for the implementation of the 18th Amendment in KP. FUTURE OUTLOOK (Replicability and Sustainability) The project will have long-lasting impacts the smooth implementation of making process. It was assumed that on the policy and decision-making policies in the larger interest of it will be hard to make any intervention processes whereby citizenship will be the communities. Further, the in KP due to security issues; however, RESULTS ACHIEVED The project contributed towards three key results; strengthening of transparency and accountability of government departments, enhanced participation of citizens and transformed relations between the constituents and their elected representatives. The project contributed in strengthening transparency and accountability of the government departments and representatives by formulating citizens' groups for the oversight of these departments/representatives and training these groups on tools and best practices to facilitate them in their efforts. Mobilization and awareness building activities pursued during the project, along with the formulation of citizen groups helped enhance citizens' voice in governance processes.The project activities not only targeted the citizens but also the lawmakers and employees of government departments.All these stakeholders were brought together on different platforms and this helped bridge the communication gap that existed between the citizens, government departments and elected representatives, hence transforming relations. DELIVERABLES/OUTPUTS 3 policy briefs on the 18th Amendment 4 radio messages aired (150 times each) to create awareness among the masses in the target districts 180 citizens engaged through 3 seminars in the target districts and sensitized on the 18th Amendment 60 journalists/CSO representatives/political workers trained on media reporting on the 18th Amendment 50 complaints filed with relevant authorities on gaps and issues in the implementation of the 18th Amendment Conference on the implementation of the 18th Amendment in KPK promoted and linkages between citizens and district officials will be awareness sessions can enhance the the project proves that it can be done capacities of local citizens' to take if the implementing team strategically further strengthened.This will help in part in the government decision plans all project activities. www.cvpa-tdea.org 131
- 151. PROJECTTITLE PARTNERORGANIZATION FishermenVoice Fishermen Union 2Awareness Union Council 2 CITIZENS‟ ADVOCACY FOR IMPLEMENTATION OF 18TH AMENDMENT Fishermen participate in a walk to advocate for Balochistan Fishery Policy PROJECT BRIEF AND OVERALL PROGRESS Coastal Association Research & Development (CARD) www.card.org.pk ALLOCATED FUNDS (IN PKR) 12.77m DURATION 17 MonthsDecember 28, 2012 to May 15, 2014 GEOGRAPHICAL AREA Balochistan Lasbela, Gwadar OBJECTIVES To advocate for the post 18th Amendment policy framework for the sustainable use of coastal fisheries in Balochistan To improve governance in the fisheries sector in Balochistan To make provincial legislators aware about the policy framework for the sustainable use of fisheries and improved governance in fisheries related marketing. The project aimed to include citizens' voice in the preparation of a provincial policy on sustainable coastal fisheries in light of the18th Amendment. Under this project, CARD intended to launch an advocacy program and organize different groups and organizations of the fishing community in the coastal areas of Lasbela and Gwadar districts.Through this project, a consultation process was initiated by engaging all stakeholders for the preparation and adoption of a sustainable fisheries policy for the province.A draft policy document, which was already prepared through stakeholder consultation was further improved through engaging with communities, relevant officials of the provincial government and elected representatives.The project aimed to empower the community through advocacy, participatory research, capacity building, information dissemination and participatory community development. HIGHLIGHTS 20Groups formed at UC level 12Councils Level Clusters Consultative Meetings 1016RaisingWorkshops Level Sensitization Sessions Separate Policy for Balochistan Proposed Media Sensitization Events 132 www.cvpa-tdea.org
- 152. CARD this network willensure that fishermen RESEARCH / SITUATIONAL ANALYSIS Around 50 % percent of the locals in the target districts were involved in fishing as a source of livelihood. In most cases, the fishermen of Balochistan were not aware about their fundam- ental rights. One of the main reasons was the absence of any fisheries policy that would provide them with a framework to work with. In this regard, an advocacy program was initiated in which fishermen groups and organizations in the coastal areas were engaged for their input which transpired into a sustainable fisheries policy.A separate policy for the province of Balochistan was proposed because of the unique nature of fisheries in the province which contains rich oceanic waters and parched arid land simultaneously. ROLE OF CITIZEN GROUPS The project engaged the fishermen by forming FishermenVoice Groups (FVG) at the UC level. In this regard, all FVGs were further organized at the UC level as clusters in the form of Fishermen Union Council Level Clusters (FUCC) to ensure a larger presence. Subsequently, all UC level clusters converged into district level networks with representation from all UCs. ADVOCACY AND ENGAGEMENT RESULTS ACHIEVED Balochistan is the most deprived region of Pakistan and fishermen in the province are severely marginalized.This project engaged such marginalized community members and organized a platform where they can voice their concerns and demand their rights. Fishermen bodies were formulated and trained to serve as a pressure group and convey their concerns to policy-makers, thus strengthening their voice by enabling participation. It is important to mention here that before the implementation of the project, there was no fisheries policy for Balochistan. One of the biggest achievements, therefore, of this project was its role in facilitating the formulation of a Balochistan Fisheries Policy, compiled with extensive feedback from the fisherfolk community.This helped to strengthen the institutional capacity through formulation of a policy that would help fishing businesses to prosper in a sustainable manner.Also, relationships between the fishermen and the public institutions were drastically transformed as government departments sought out fishermen's input and feedback before and after the formulation of the policy DELIVERABLES/OUTPUTS 20 FVGs formed at the UC level 12 FUCCs formed 2 consultative meetings held with stakeholders 10 awareness raising workshops 16 UC level sensitization sessions 2 media sensitization sessions The project arranged coordination meetings with government departments and partners by visiting and apprising stakeholders about project objectives.This developed coordination among all stakeholders and also helped them understand each other's point of view. District level consultation meetings were held and were attended by all stakeholders, including, the fisher folk community, government line departments, political party representatives, community notables, NGOs, CBOs, lawyers and social experts working on the subject. FUTURE OUTLOOK (Replicability and Sustainability) The formation, awareness and voices of vulnerable communities are strengthening of voices through activities. strengthening of FVGs and FUCCs largely unheard or go unattended by awareness-raising, capacity building and will help to monitor the implemen- the policy makers and implementers but collective initiatives involving strong tation of the Policy Framework and networking of the FVGs would ensure will survive after the project. have a platform where their concerns the follow-up and monitoring of the Furthermore, isolated and sporadic are heeded. Finally, the proposed implementation of the proposed project www.cvpa-tdea.org 133
- 153. PARTNERORGANIZATION PROJECTTITLE Member Focal 6 Trainingsof 4 4 CIVIL SOCIETY LEADERSHIP FOR ADVOCACY &ACCOUNTABILITY OF MGDs FOCUSED IMPLEMENTATION OFTHE 18THAMENDMENT IN PUNJAB Society for Alternative Media and Research (SAMR) www.alternativemedia.org.pk ALLOCATED FUNDS (IN PKR) 12.12m DURATION 16 MonthsJanuary 31, 2013 to May 15, 2014 GEOGRAPHICAL AREA Punjab OBJECTIVES To inform and educate CSOs in Punjab on devolved structures and spaces of policy, planning, budgeting and implementation related to the Milennium Development Goals (MDGs) at the provincial level To identify and mobilize CSOs to initiate an informed public debate on the implementation and institutionalization of the 18th Amendment To establish a think tank comprising activists of CSOs, responsible for tracking and monitoring the implementation of the 18th Amendment in health and education sectors with special reference to sectoral performance vis-a-vis MDGs CSO representative attend a capacity building workshop on 18 th Amendment PROJECT BRIEF AND OVERALL PROGRESS The aim of the project was to inform and mobilize the education sector. According to article 25-A of the bility tools that helped citizens engage with the district civil society actors and to proactively engage them Constitution, education is free and compulsory for administration for the realization of their basic rights. for the implementation of the 18th Constitutional children aged 5-16 years but the Government of Punjab Furthermore, the particular think tank has been engaged Amendment in Punjab.The project informed has not made any policy in the last three years to maximize the enrollment of out of school children.The with the relevant parliamentarians for sharing the findings of their monitoring activities and to apprise them about the transformative process from the perspective of project has established a think tank in the form of a focal sector specific performance with regard to health and citizens.The initiative raised awareness on the group comprising 30 Participants (head of 30 CSO) for education. Finally, the project helped stakeholders in importance of the implementation of the 18th advocacy and accountability of MDG-focused impleme- Constitutional Amendment. Since 2010, the Amen- ntation of the 18th Amendment.The Focal Group dment has been passed but no development has been was trained extensively to monitor and track the made with regard to the realization of basic rights in implementation process and provided with the account- understanding the 18th Amendment and its implications. HIGHLIGHTS 30Group Formed Monitoring of Health and Education Sectors Accountability Tools Developed 4CSO Representatives Quarterly Monitoring Reports Policy Dialogues Meetings with Legislators 134 www.cvpa-tdea.org
- 154. SAMR RESEARCH / SITUATIONALANALYSIS Based on secondary data, the baseline study gives a brief account of education and health sectors of the province. It also emphasizes the importance of the 18th Amendment in devolving many federal level departments to the provinces. ROLE OF CITIZEN GROUPS The project formed a Focal Group comprising 30 people from the selected districts of Punjab.The formed group was fully trained and was provided with the necessary tools to monitor the implications of the 18th Amendment in health and education sectors of the province.The tools were helpful in understanding the impact of devolution and enhanced stakeholders' knowledge of Articles 25-A and 19-A of the Constitution.The group members have written a number of petitions to district authorities about the missing facilities in schools and hospitals and held them accountable for their actions. Overall, the project enhanced the knowledge of group members on social oversight and encouraged them to play their roles as active citizens. ADVOCACY AND ENGAGEMENT The project engaged the parliamentarians with the Focal Group in policy dialogues and shared their findings on the performance of health and education sectors in Punjab. The parliamentarians appreciated their efforts of governance oversight and ensured their cooperation for upgrading the state of education and health in Punjab.The Focal Group also engaged with EDOs and DOs of Education and Health departments and discussed their constitutional rights in light of the 18 th Amendment and requested for the provision of missing facilities. Series of consultative meetings were held with SAMAR implementing staff in Islamabad to get a broad picture of project's implementation, successes, failures, challenges and future commitments. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project was aimed at implementing the 18th Amendment to achieve the health and education related MDGs. Apart from apprising citizens of the crux of the 18 th Constitutional Amendment and its possible effects on their lives, the intervention also sensitized target communities on the need to oversee government departments and hold them accountable over the delays witnessed in the devolution of power and failure in service delivery.The project facilitating in transforming the relations between the government and the citizens by activating the latter through mobilization campaigns and public service messages delivered through mass media.This created a sense of ownership and responsibility among the citizens who were conventionally on the receiving end of government interventions. Furthermore, the project bridged the communication gap that existed between the constituents and their elected representatives by bringing them together on the same platform to discuss their problems. Several policy dialogues were also organized where the findings of monitoring reports were shared with elected representatives. Government policies and actions were also discussed, especially with regard to education and health, which made the lawmakers feel accountable towards the constituents. DELIVERABLES/OUTPUTS A 30-member Focal Group formed from the selected districts of Punjab to track and monitor the implementation of the 18th Amendment in health and education sectors 6 accountability tools to track and assess sector-specific performance of health and education sectors 4 trainings of 30 CSO representatives for implementing accountability tools 4 quarterly civil society monitoring reports based on monitoring of concerned stakeholders 4 policy dialogues to get the feedback of parliamentarians on the findings of monitoring reports The project design aimed at building and administrative outfits.The institut- in order to ensure sustainability, SAMAR, continuity of project activities in the capacity of a Focal Group comprising of CSOs by delivering training; providing monitoring tools; and mobilizing and creating interface with relevant governments, legislative ional memory developed during the has signed MOUs with the members of future. project period would enable the Focal the Focal Group as a pre-condition for Group to integrate this stream of work selection, securing their commitment to in their program and continue to build integrate the learning of this project in on the results of this project. Moreover, their programming.This ensures the www.cvpa-tdea.org 135
- 155. PARTNERORGANIZATION PROJECTTITLE Awareness Raising WorkersTrainings of Workers Provided STRENGTHENING LABOR MOVEMENTS AND ADVOCATING FOR DEVOLUTION OF WWF AND EOBI IN LIEU OF 18TH AMENDMENT Workers carry out a walk to advocate for devolution of EOBI andWWF to provinces PROJECT BRIEF AND OVERALL PROGRESS Umang Development Foundation (UDF) ALLOCATED FUNDS (IN PKR) 11.42m DURATION 15 MonthsJanuary 31, 2013 to April 28, 2014 GEOGRAPHICAL AREA Punjab Lahore, Gujranwala, Rawalpindi, Faisalabad, Sargodha and Multan OBJECTIVES To ensure comprehensive implementation of the 18th Amendment with regard to the labor sector by the devolution of Employees Old Age Benefits Institute (EOBI) and WorkersWelfare Fund (WWF) to the federating units To develop a broad-based consensus among provincial authorities, labor bodies and workers to set priorities and trouble-free disbursement of these funds while ensuring the maximum participation of women workers To encourage women workers to form unions and exercise their rights to get maximum benefits in the wake of the18th Amendment UDF implemented the ‗Strengthening Labor Movements and Advocacy for Devolution of WWF and EOBI in light Following the 18th Amendment, which is hailed as a historic milestone in the political history of Pakistan, the deficit in the federal budget. the project team held several meetings with the District Officer of the Labor of the 18th Amendment‘ project in Lahore, Faisalabad, plenty of issues related to the labor sector have Department, Secretary Labor, Officials of EOBI,WWF Gujranwala, Sargodha, Multan and Rawalpindi. The project ensured the comprehensive implementation of the 18th Amendment- related to the labor sector through the devolution of EOBI andWWF to the federating units. Six meetings were conducted with the provincial and federal authorities in the target districts to develop consensus about the devolution of EOBI, emerged. One of the most crucial issues was the centrally managed EOBI andWWF.Though it should have been devolved to the federating units as per the 18th Constitutional Amendment, it continues to be a Federal subject and is being managed under the newly established Ministry of Human Resource Management. It was learned that a large chunk of these funds have and Social Security to assure them that the devolution will enhance their working and it will be easy for them to approach the higher authorities.As a result of project activities, the 18th Constitutional Amendment related to the labor sector was implemented in its true essence through the devolution of EOBI andWWF.Moreover, women workers were organized and unionized to demand WWF and Social Security. been and are being utilized in different heads to adjust and exercise their rights in the wake of the 18th Amendment. HIGHLIGHTS 42Sessions CoD on Devolution 1,286Citizens Sensitized Women6 6Women Unions Formed Workers Unions Consultative4Workshops 300Legal Assistance 136 www.cvpa-tdea.org
- 156. UDF RESEARCH / SITUATIONALANALYSIS A conservative estimate shows that only 3% to 5% workers were unionized or linked with the trade union movement.This was the reason behind a vast majority of the workers remaining deprived of their basic rights.Women were the most affected segment in this case. For instance, there were about 12 million industrial workers in Punjab, including 0.5 million women workers. Out of these workers, only 1.5 million were members of the EOBI scheme and 0.8 million were members of the Social Security Scheme.Women constituted hardly 1% of this composition. ROLE OF CITIZEN GROUPS UDF engaged people in the process by conducting roundtables with stakeholders in each target district to mobilize them to raise the issue of devolution of EOBI andWWF at the relevant forums.The participants including representatives of NGOs, factory workers, trade unions, federations, media and other beneficiaries were motivated to raise these issues. Moreover,orientations were organized to create awareness among women groups to encourage them to form their unions in order to strengthen them to pursue their rights. ADVOCACY AND ENGAGEMENT The project engaged with the provincial and federal authorities through meetings to develop consensus about the devolution of EOBI,WWF and Social Security.The project team also met the district officers of the Labor Department, Secretary Labor; and Officials of EOBI,WWF and encourage them to support the devolution process. Consultative workshops were organized in the target districts (with provincial authorities in attendence) to finalize the mechanism of fund disbursement of EOBI andWWF at the provincial level. A national conference was organized to create a unanimous demand from all four provinces in this regard. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project activities helped in strengthening citizens' voice by enabling their participation on vital issues such as the devolution of power to the provinces. One area that needs special mentioning was strengthening women's voice for ensuring their participation in the devolution process.The activities also helped transform community relations as women welfare foundations were formed and activated to voice their concerns systematically from organized platforms. Initially, most of the women were against the devolution of power; however,they started to take an active part in the pro- devolution debate platfroms when they were informed of its benefits.The project also succeeded in enhancing the capacities of state institutions through lobbying and advocacy. Despite the passage of the 18th Amendment, the Federal Government was not proactive in transferring powers to the provinces, which also were not eager to accept devolution. Due to UDF's advocacy efforts, the Punjab Assembly agreed to address the issue and formulate a labor policy with the consultation of all relevant stakeholders. DELIVERABLES/OUTPUTS Stakeholders including trade unions, women workers, provincial authorities, CSOs, and media mobilized to demand devolution of EOBI andWWF Developed a workers Charter of Demands seeking devolution of EOBI andWWF Improved awareness and knowledge of stakeholders regarding EOBI andWWF through 42 awareness raising events organized in 6 districts of Punjab 1,286 citizens sensitized on labour issues regardingWWF & EOBI 6 WomenWorkers Unions (WWUs) formed 6 trainings of WWUs organized in 6 districts 4 consultative workshops in Rawalpindi, Multan, Lahore and Faisalabad with provincial/district authorities Technical assistance provided to 300 union workers through legal assistance centers TheWWUs are functioning as organized consultations with relevant stakeholders. workers unions.They have paid members The policy takes into account stakeholders‘ who conduct monthly meetings to share their problems and identify solutions. The Government of Punjab has formulated a labor policy for the first time through inputs on the devolution of EOBI andWWF to the provinces. www.cvpa-tdea.org 137
- 157. PARTNERORGANIZATION PROJECTTITLE CSOsTrained Media Personnel IMPROVINGSOCIAL SERVICE DELIVERY IN EDUCATION SECTOR IN RELATIONTOTHE18TH CONSTITUTIONAL AMENDMENT Community activists carrying out discussion on education sector improvement with regards to 18 th Amedment PROJECT BRIEF AND OVERALL PROGRESS YMSES initiated a project ‗Improving Social Service providers/policy makers in relation to 18th Yar Muhammad Samejo Educational Society (YMSES) www.ymsdo.org ALLOCATED FUNDS (IN PKR) 7.11m DURATION 18 MonthsDecember 28, 2012 to June 30, 2014 GEOGRAPHICAL AREA Balochistan OBJECTIVES To strengthen citizens' voice through advocacy for reforming relevant policies/plans and promoting transparency and accountability in the education sector in the context of the 18th Amendment in Balochistan Delivery in Education Sector in relation to 18th Amendment.The project also established a community- Amendment‘ in all districts of Balochistan.The based mechanism such as the Provincial Peoples' Forum proposed project aimed at revising the existing laws (PPF), consisting of media, CSOs' representatives and and policies, especially in relation to the 18th other stakeholders.This Forum did social accountability Constitutional Amendment for improving education of service providers and political parties. sector service delivery in the province of Balochistan. The project was implemented through networking with like minded organizations. It also involved building capacity of CSOs, media personnel and community activists, along with district and provincial officials/service HIGHLIGHTS 50 Revision of Education Policy 50Sensitized 1,000Community Activists Sensitized Increased Awareness among Citizens Provincial Peoples‟ Forum Improved Service Delivery 138 www.cvpa-tdea.org
- 158. YMSES RESEARCH / SITUATIONALANALYSIS A baseline survey was conducted to collect data on the present state of education policy in Balochistan. In this regard, data on policies of the Provincial Government with regard to service delivery in the education sector was collected from concerned officials of the Balochistan Secretariat.Available literature on the policies was reviewed by experts, especially in relation to the Right to Education and RTI.Similarly, key informants both at provincial and district levels were interviewed to assess their views in relation to 18th Amendment and its implications in terms of existing policies of the Provincial Government. ROLE OF CITIZEN GROUPS A pressure group of 50 personnel from various sectors i.e. civil society, media, political parties, education, youth groups, and community activists was formed to support project activities and objectives.These members were orientated with the aims and objectives of the project. Meetings were conducted with senior provincial officials, CSOs, leaders of political parties, media, students, and lawyers in order to improve the implementation of the 18th Amendment.The meetings resulted in policy relevant recommendations. ADVOCACY AND ENGAGEMENT The project engaged citizens by conducting awareness sessions with community activists to create community demands for the realization of their right to education as described in the 18th Amendment.The targeted activists were motivated to propagate the message among their communities, as a result of which, more than 1000 individuals were orientated and demanded for the implementation of Article 25-A of the Constitution (Right to Education). Moreover, a Provincial People's Forum (PPF) was formed which included repr- esentatives of the civil society, media, political parties, the education department, youth groups, and community activists to support project activities and objectives.These members were orientated with the aims and objectives of the project and the PPF. The project also engaged political parties through six roundtable conferences for enhancing corruption free service delivery in the province with regard to the18th Amendment.The meetings also resulted in policy level meetings to improve the implementation of the 18 th Amendment. Moreover,advocacy through the PPF,CSOs and media was organized with policy makers at the provincial level for the selected sector to deliver educational services according to revised policies. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project contributed to strengthened citizens' voice through increased awareness of the general masses (in the province) on the importance and utilization of the 18th Amendment in relation to the education sector.The project facilitated improving stakeholders' capacities for participation in and oversight of relevant planning and policy improvement processes in relation to the 18th Amendment.The stakeholders included 50 media personnel, 50 CSOs and 1,000 youth and women.These oversight groups also contributed towards increased transparency and accountability of the government departments (such as education).The institutional capacity of state departments was also strengthened by capacity building of officers in selected districts in delivering educational services in the post 18th Amendment context. The project facilitated in transforming relations between the citizens and government departments by engaging both of them simultaneously in several project activities and also by formulating a Citizens' Charter of Demands and sharing it with relevant public officials in order to enable its incorporation in future policy. DELIVERABLES/OUTPUTS Revised Education Policy draft prepared 50 CSOs trained on the concept of improved service delivery in the education sector 50 media personnel sensitized about the importance of Article 25-A and its implementation 1,000 community activists sensitized about their Right to Education to produce demands through grassroots level for efficient service delivery in the education sector Strengthened citizens' voice through increased awareness among citizens on the importance and utilization of the 18th Amendment in relation to the education sector PPF established at the district level for effective communication of service delivery in relation to the 18th Amendment in Balochistan Relevant policies/laws revised and implemented in the light of the 18th Amendment for service delivery in the education sector Improved capacity of stakeholders such as media personnel, CSOs and youth and women groups for participation and oversight of relevant planning and policy improvement processes in relation to the18th Amendment Project sustainability has been ensured through its achieved milestones which include articles on awareness sessions, FM broadcasts, round table conferences and other activities. More importantly, the members of PPF are working very hard to raise their voices on multiple forums. All of these activities increased people‘s ownership of the project to work for their educational rights and for a better future of their children in schools. Citizens are now able to resolve their education related issues through service providers. www.cvpa-tdea.org 139
- 159. FAT Badin CITIZENS‟VOICE AND ACCOUNTABILITY FORYOUTHDEVELOPMENT February 2014 to June 2015 Total Funds Disbursed: PKR 30.08 Million Grants Complete Civil Society Support Program Tharparkar, Umerkot, Mirpur Khas,TandoAllahYar, Badin, Gothki, Shikarpur, Sukkur,Khairpur and Naushehro Feroze Gilgit Baltistan ChangeThru Empowerment Quetta, Loralai, Qila Saifullah, Pishin Balochistan Bajour, Mohmand Agency, FR Peshawar KP Mansehra Muzaffarabad Sahara Community Support Programme Mansehra Bagh AJK Kashmir Sustainable Development Foundation Sanghar,TandoAllahYar Society for Human and Institutional Development Mohmand Agency, Bajour, FR Peshawar A Chakwal Pishin Quetta Balochistan Qila Saifullah Loralai, Shikarpur Punjab Multan Naushehro Feroze Gothki Sukkur Grants In Progress Khairpur Bedari Sindh TandoAllahYar Sanghar Umerkot Multan Potohar Organization for Development Advocacy Chakwal Mirpur Khas Tharparkar Sociotech Private Limited Muzaffarabad and Bagh Youth Parliament of Pakistan 20 district in (Punjab, KP,Sindh, Baluchistan,AJK and GB)
- 160. OBJECTIVES 1 Strengthened citizens' voicethrough, among others, oversight of youth-related public sector institutions and/or advocacy for youth policy and appropriate practices for youth development. Advocacy for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making, regulatory and monitoring processes Participate in the policy making (e.g. youth policy) and decision making processes at various stages through available forums or mechanisms to convey citizens‘ voice and demands, as articulated through feedback from youth, stakeholder consultations and research including survey Promotion of informed public dialogue around the policies and practices (in relation to aspects like availability, access, quality, discrimination, regulation, rights and needs of youth) and challenges being faced in reforming and improving the performance of youth related institutions Campaigns for implementation of youth policies at university and college level with coverage of whole Punjab Ensure the recognition and implementation of universally accepted rights of young people, as well as for effective platforms for grievance redress Campaigns for increased budgetary allocations for and transparency in youth related programs, and stronger youth involvement on the basis of demands articulated through a broad-based consultative process involving various stakeholders Capacity building of relevant parliamentary committees (e.g. Parliamentary Committees of relevant assemblies on youth) to ensure adequate resource allocation and efficient implementation of related policies Oversight of relevant institutions, departments and programs to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation or monitoring processes. 2 Civil Society-Government Partnership, or linkages, between and among Government and non-Government actors for improved engagement, oversight and accountability in policy influencing and implementation of youth policy for youth development. Engagement with political parties and elected representatives to seek commitments and track performance about their youth related initiatives Engagement with parliamentary committees (e.g. Parliamentary Committees of relevant assemblies on youth) to highlight poor performance, when applicable, of relevant authorities and demand appropriate steps to hold them accountable Establish partnership/ linkages with relevant public bodies (e.g. relevant district authorities like EDO education; sports office and provincial department/wing for youth) to establish appropriate forums where citizens and youth groups could ask questions, seek answers, raise concerns about performance and suggest reforms.
- 161. PROJECTTITLE PARTNERORGANIZATION Youth PolicyWatched YouthPolicyWatched Consultative Meetings Divisional Forums College Plays DistrictYouth EMPOWERINGVOICE OF NEW GENERATION (EVNG) Participants hold draft copy of SindhYouth Policy at Provincial Dialogue PROJECT BRIEF AND OVERALL PROGRESS Civil Society Support Program (CSSP) www.cssp.org.pk ALLOCATED FUNDS (IN PKR) 6.16m DURATION 15 Months17th March 2014 to 1st June 2015 GEOGRAPHICAL AREA SindhCluster A:Tharparkar, Umerkot,Tandoallahyar, Mirpurkhas and Badin Cluster B: Gothki, Shikarpur, Sukkur, KhairPur and NaushehroFeroz. OBJECTIVES Strengthened voice of youth in Sindh Youth policy Sensitization of elected representatives and government officials on SindhYouth Policy The project focused on 10 districts of Sindh. It engaged the youth and key stakeholders in providing technical feedback on the SindhYouth Policy Document, which has been developed in collaboration with the Sindh Department ofYouth Affairs.Youth Policy Watch Comm- ittees (YPWC) were formed comprising of 15 members in each district.A detailed baseline survey was conducted in the target locations that informed the development of research papers highlighting the existing gaps within the SindhYouth Policy.These findings were widely distributed among the key stakeholders. All the members of theYouth Policy Watch Comm- ittees (YPWC) were capacitated on concepts of Citizens‘Voice and Accountability, advocacy and lobbying, Right to Information, Right to Education as well as policy oversight techniques. Resultantly, the YPWC members carried out systematic oversight of three Government departments i.e. Education, Social Welfare andYouth Affairs. Subsequently, two oversight reports were developed and distributed in order to critically discuss the SindhYouth Policy draft. In order to gather rich technical input on the document, 20 consultation meetings with key stakeholders and 10 subsequent seminars were held which were attended by Government Representatives from youth, minority and other departments.The project also conducted 5 divisional forum meetings with key stakeholders in attendance, 10 street theaters and 10 college plays in order to raise awareness among youth and community members. CSSP,in light of the project findings, shared the gap analysis in the SindhYouth Policy and subsequently submitted it to the Government of Sindh. HIGHLIGHTS 142 www.cvpa-tdea.org 10Committees Formed Research Paper Developed 150 20 5Held 2010Committees Members & Seminars Trained Street theaters
- 162. CSSP RESEARCH / SITUATIONALANALYSIS A detailed baseline survey was conducted throughout the 10 target districts of Sindh by engaging 553 youth.The baseline also included 10 Focus Group Discussions (FGDs) and 7 In Depth Interviews (IDIs) of key stakeholders.A research paper on the ―Gaps of youth policy of Sindh‖ was developed and printed.A detailed analysis of SindhYouth Policy was carried out through its comparative analysis with theYouth Policies of other provinces.The resultant document provided a clear guiding document for the Government of Sindh ROLE OF CITIZEN GROUPS A total 10Youth Policy Watch Committees (YPWCs) were formed with the rich represent- ation of 133 males and 17 female youth members, aged between 15- 29 years.The key responsibilities of the groups were to coordinate with the youth mobilize them at the district level.The objective was to create awareness among youth about their issues and streamline the youth policy towards its submission to government.To this end the project invite district government and provincial government officials, media professionals, office bearers of the leading political parties, representatives from civil society and youth groups for meeting to discuss youth development issues to oversee the responsibilities of key public departments to ensure youth is adequately represented in policy formulation i.e. Education, SocialWelfare andYouthAffairs in context of the youth development.The project also conducted follow-up meetings with the parliamentarians with the support of CSSP ADVOCACY AND ENGAGEMENT For the effective management of project, CSSP formed and periodically involved youth groups called Voice of New Generation (VNG) groups. In the first stepVNG members were involved in the Baseline survey.VNG and other youth groups were mobilized to be part ofYouth Policy Watch Committees (YPWCs).TheYPWCs were regularly capacitated on youth rights voice and accountability and policy advocacy. CSSP team, with the support ofYPWCs conducted consultation meetings, organized seminars with key stakeholders and received valuable feedback on theYouth policy draft.YPWC led the development and roll out of college plays and street theaters. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED A strong voice of Youth has been created through a vigorous training effort.This resulted in the youth being able to raise voice at the district level on youth development issues. These groups are now conducting meetings with the relevant departments and have provided valuable suggestions by participating in consultation meetings and seminars. The recommendations have been submitted to the Government of Sindh in the form of a Charter of Demand for the enactment of SindhYouth policy. The research paper on SindhYouth Policy (another project output) was well received and appreciated by the Youth Ministry and other line departments and is being viewed as the 1st step towards the review of policy draft. During the course of the project story linkages were developed with the parliamentary who have promised to move the agenda to the assembly for the finalization of SindhYouth Policy DELIVERABLES/OUTPUTS Baseline Survey Report developed Research Paper on the Gaps in SindhYouth Policy (Draft) developed in English then translated in Urdu & Sindhi languages Formed 10Youth Policy Watch Committees (YPWCs) as citizen groups in the target districts Capacitated 150Youth Policy Watch Committees members Conducted 20 Consultative Meetings (02 in each target district) 5 Divisional Forums were held on ProvincialYouth Policy 10 College plays & 10 StreetTheaters were organized in the targeted districts Developed and distributed 3000 posters, 5000 brochures, 50 banners and 500 research papers in local language 10 District Seminars onYouth Issues, Right to Information and status of SindhYouth Policy were organized 3 quarterly youth oversight reports developed, printed and distributed CSSP is working to advocate for the finalization ofYouth Policy keeping in view the recommendations assimilated through the key stakeholder consultations. AsYPWCs exist in 10 districts, it is therefore possible that these youth Groups may also be engaged in the other development frameworks including the skill development, advocacy on education and health issues. TheYPWCs have the potential to be effective groups on the voice and accountability of departments and other issues of the community. www.cvpa-tdea.org 143
- 163. PROJECTTITLE PARTNERORGANIZATION YOUTH IN DEVELOPMENT& www.cte.org.pk Public District 4 & Cultural LettersWritten INITIATIVE FOR MAINSTREAMING OBJECTIVESChangeThru Empowerment (CTE) ACCOUNTABILITY (IMYDA) To form district and provincial youth assemblies and train them in policy advocacy & oversight of public instit- ALLOCATED FUNDS (IN PKR) 6.85m DURATION 13 Months13th March 2014 to 12th April 2015 GEOGRAPHICAL AREA BalochistanQuetta, Loralai, Killa Saifullah, Pishin utions especially youth and community development departments To advocate for all-inclusive youth policy in Balochistan that responds to youth concerns, ideas and suggestions To facilitate Government of Balochistan in drafting and finalizing an inclusive and dynamicYouth Policy To bring out youth from suppression, stress & hopelessness by engaging them in recreational and productive activities Signature campaign to raise voice for BalochistanYouth Policy PROJECT BRIEF AND OVERALL PROGRESS The Initiative for MainstreamingYouth in Development & Accountability (IMYDA) project focused on youth for the first time in Balochistan. Keeping in view three important roles of youth in society i.e. beneficiary, actor & partner and leader, the project attempted to motivate the deprived, marginalized and depressed youth of Balochistan and encourage them to become productive agents of change within their communities. The project interventions were designed to operate on 3 areas i.e. formation of youth assemblies at district and provincial levels, policy formulation for youth and ending suppression and hopelessness of youth through restoring recreational activities. Since no policy for youth exists in the province, draft of BalochistanYouth Policy was formulated through a consultative process with stakeholders and citizens in close coordination with ProvincialYouth Affairs Department. Similarly,Youth Resource Centers were also established in the target districts. HIGHLIGHTS 4Youth Assemblies Formed Provincial Youth Assembly Formed 6,190Citizens Mobilized CoD on Youth Resource Center Established Sports8 1,200 Festivals Organized to Government/
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- 165. CTE RESEARCH / SITUATIONALANALYSIS Youth,comprising of 60% of the population of the country, is currently ignored and neglected. In addition to many other routine hardships of educational, social and economic nature, they also face the challenge of a future without any hope. In Balochistan, deteriorating security and destabilized socio-economic and political environment has affected the positivity, creativity and productivity of the youth of Balochistan. Discriminatory policies in past and lack of political commitments are the factors which have gradually shadowed the energies, potentials and capabilities of youth to become active citizens and develop a common voice in the democratic governance of the country.There are no social activities in the target districts which can therapeutically divert their attention to engage with the government in developing their communities towards better future. RESULTS ACHIEVED The project facilitated formation of four youth assemblies in four target districts.The project also developed 4 Youth Resource Centers (YRC) in the target districts.Through these interventions the youth was capacitated, mobilized and engaged for raising voices for their rights. Furthermore, a strategically designed a dvocacy campaign was carried out aroundYouth Charter of Demand &Youth Policy in Balochistan,This was later submitted toYouthAffairs Department, Government of Balochistan for enactment. ROLE OF CITIZEN GROUPS The project developed 4, DistrictYouthAssemblies (DYA) consisting of active youth members in the target districts. Keeping in view the cultural sensitivities of the districts, each DYA comprised of 24 members including representation from ethnic/religious minorities, women, and persons with disabilities etc. DYAs acted as a link between ordinary youth members and ProvincialYouthAssembly (PYA). PYA consisted of representatives from each DYA and marginalized sections of the society and was formed to provides a platform to youth at the provincial level to raise collective voice for their issues.A formalYouth Charter of Demand was also formulated by the PYA,which was presented to the key stakeholders. ADVOCACY AND ENGAGEMENT 20 mobilization meetings were conducted in project districts (5 in each district) in order to identify the members of DYAs and systematically support the formation of PYA.These youth assemblies were trained on youth development through targeted trainings.These groups interacted with various stakeholders for development of a draft of BalochistanYouth Policy. In this context, periodic engagements with local government representatives were carried out. FUTURE OUTLOOK (Replicability and Sustainability) DELIVERABLES/OUTPUTS 4 DistrictYouthAssemblies consisting of 24 members from each district were formed for mobilizing youth for an inclusive youth policy One ProvincialYouth Assembly consisting of 32 members formed at provincial level for advocating and lobbying with legislators for a comprehensive youth policy catering to the youth demands Around 6,190 citizens and young people mobilized and advocated with through awareness raising campaign Youth Charter of Demand drafted and shared with relevant stakeholders One draftYouth Policy for Balochistan prepared and shared with the all stakeholders Commitments made by policymakers and government officials to endorse, incorporate, advocate and implementYouth Charter of Demand 4Youth resource centers established 4 Sports & 4 cultural festivals organized at district level 1,200 letters (400 from each district) were sent to Chief Minister, Chief Secretary, Minister and Secretary YouthAffairs Department, Government of Balochistan 3 quarterly oversight reports developed 2,000 signatures (500 from each district) collected from youth groups, citizens etc 8 career counseling sessions held benefitting male and female youth of target districts The CTE, in pursuance to its mission and objective, established a long term partne- rship with public institutions working on youth development.We consider the youth as a very important human capital which is still underutilized.We continue our support and engagement with the youth through our future interventions. During the implementation such avenues will be explored that would be helpful in furth- ering and sustaining the project effort. After completion of the project, the youth assemblies and groups will be linked with the district partner organizations and the YouthAffairs Department, Government of Balochistan so that they can get due attention and support for their sustainability. Moreover,the youth assemblies will be linked to the youth initiatives of other CSOs projects. www.cvpa-tdea.org 145
- 166. PROJECTTITLE PARTNERORGANIZATION YOUTH DEVELOPMENT AND POLICYFORMULATION To formYoung Leader Forums, train Leaders Young LeadersTrained Dialogue StreetTheaters 2 Letters Dispatched ADVOCACY FOR RAISING CITIZENS‟VOICE REGARDING Sahara Community Support OBJECTIVES Programme (SCSP) www.saharapakistan.org them in policy advocacy and oversight of public institutions ALLOCATED FUNDS (IN PKR) 5.83m DURATION 13 Months27th February 2014 to 26th March 2015 GEOGRAPHICAL AREA BalochistanQuetta, Loralai, Killa Saifullah, Pishin To develop aYouth Charter of Demands in consultation with the youth and other relevant stakeholders To improve communication and create linkages between district departments (education, community development, sports, labor) and youth for greater youth participation in policymaking and government responsiveness to youth development issues A monthly meeting of aYoung Leaders Forum PROJECT BRIEF AND OVERALL PROGRESS In initial phase of project SCSP project staff developed a good relationship with selected government departments and the administration of targeted institutions.After introductory meetings with department officials, the youth was oriented about the project intervention. Through proper election process,Young Leader Forums (YLFs) were formed in 5 institutes of District Mansehra. Two trainings were organized in which 50YLF members were trained on policy advocacy, Right to Information (RTI), Right to Services (RTS) and accountability.After these productive trainingsYLFs attained operational knowledge and skills about youth development and policy advocacy. Monthly meetings were conducted to motivate the youth and strengthen their voice for Khyber Pakhtunkhwa (KP)Youth Policy formulation. Similarly, IEC material was disseminated among youth and general public and radio massages and programs were aired to raise awareness. Street theatres were also conducted to raise awareness of out of school youth regarding youth development.After trainings, YLFs interacted with department officials regarding youth development through formal and informal meetings. During the course of the project 500 letters were dispatched by youth to legislators to build pressure for timely formulation of KPYouth Policy. Through such activities the responsiveness of depart- ments towards youth was enhanced. Furthermore, a policy dialogue was successfully conducted in which all major stakeholders participated and draftedYouth Charter of Demand (CoD) for KPYouth Policy.YLF members also conducted meetings with MPAs, legislators and political party candidates for effective formulation of KPYouth Policy. During the project,YLFs had exposure of provincial assembly proceedings and working mechanism of provincial departments.Through such productive interventionsYLFs not only built effective relations with stakeholders but also successfully engaged all stakeholders.TheYouth CoD has been appreciated by different stakeholders and local MPAs have made commitments to present CoD to the relevant authorities. HIGHLIGHTS Young 5Forums Formed Youth CoD Drafted 50 Policy1 16Conducted Conducted ExposureVisits 500To Legislators 146 www.cvpa-tdea.org
- 167. SCSP RESEARCH / SITUATIONALANALYSIS Before the project intervention, platforms for raising voice regarding youth development were almost non-existent. It was evident that youth and general community had limited understanding of youth involvement in current laws (RTI/RTS) of KP.The youth also had limited opportunities to interact with department officials, and lack of skills and they had limited understanding about advocacy and lobbying . One of the major issues was weak policy framework at the district level. It was realized that there is a need to formulate the initial draft for KPYouth Policy to overcome social and economic issues in youth development process. ROLE OF CITIZEN GROUPS SCSP enhanced the skills and knowledge ofYoung Leaders regarding youth development, RTI,RTS,Voice and accountability and oversight of departments.After training, eachYLF conducted monthly meetings to sensitize youth for timely formulation of the youth policy. During the course of the project,YLFs were engaged in different activities like IEC material distribution, street theatres, college plays, meetings etc.YLFs also conducted formal and informal meetings with other citizens to strengthen their voice.Through different interac- tionsYLFs developed good relationship with officials of government departments and conducted oversight of departments by using scorecard technique.They conducted meetings with representatives of political parties and engaged them for project interventions.They RESULTS ACHIEVED The project capacitated 50YLF members on policy advocacy and accountability. These systematic interventions resulted in developing a Youth CoD in consultation of key stakeholders. YLF members conducted 3 meetings with MPAs regarding youth development in KP.TheYouth CoD was acknowledged by 2 MPAs and a Provincial Minister.Through this interventionYoung Leaders learnt about proceedings of Provincial Assembly and working mechanism of Provincial Departments during exposure visits. Furthermore,Youth CoD was acknowledged and endorsed by Director General,Youth Affairs.As a result the responsiveness of district departments was increased regarding youth development. DELIVERABLES/OUTPUTS also motivated local legislators and MPAs for timely formulation of KPYouth Policy and youth development in their localities. 5Young Leader Forums (YLFs) formed 50Young Leaders trained on policy advocacy, RTI,RTS, oversight and accountability of Public departments 8,000 IEC materials (brochures/ leaflets/ posters) disseminated among youth and general public 240 radio messages aired on Radio Pakistan FM 93 2 radio programs were aired on Radio Pakistan FM 93 ADVOCACY AND ENGAGEMENT TheYLFs and government department officials were the main stakeholders of the project. After proper and effective delivery of training, SCSP engaged both stakeholders effectively. YLFs were engaged in almost all activities like IEC material distribution, college plays, street theatres, advocacy meetings etc.While department officials were engaged through coordin- ation meetings where they made positive commitments towards youth development, their responsiveness was also improved through scorecard exercise where they directly interacted with youth. During policy dialogue all stakeholders were engaged for productive formulation of aYouth CoD.Similarly, legislators and potential party candidates were also engaged and interacted directly withYLFs. FUTURE OUTLOOK (Replicability and Sustainability) 4 coordination meetings conducted among relevant stake holders 1 policy dialogue conducted engaging relevant stakeholders Youth CoD drafted and shared with legislators/ concerned authorities Web portal named ―www.kpkyouth.com‖ designed, developed, launched and utilized by youth 3 neighborhoods meet and greet sessions conducted with youth and elder citizens 3 college plays organized 16 street theatres were conducted to reach out of school youth 3 meetings conducted with political party representatives 3 meetings conducted with MPAs 500 letters dispatched to legislators, and government department officials for KPYouth Policy formulation 2 exposure visits conducted 1 to KP assembly and 1 to provincial departments one joint letter published in newspaper demanding formulation of KPYouth Policy During the project implementation all the major stakeholders, likeYLFs, line depart- ments, political party representatives, and legislators etc. were involved throughout the project.They have developed good and effective linkages.YLFs have also enhanced their skills and knowledge regarding policy advocacy and accountability. Similarly, at institution level these forums will continue their work.After completion of the project, these forums will be handed over to their juniors.These forums will remain in close contact with key stakeholders in order to fulfill the project objectives. In last phase of project, web portal was formally handed over to Sport andYouthAffairs Department, Mansehra. Government has launched a new structure for youth development in which key actors will be youth of the area named as ―Jawan Markaz‖. During last coordination meeting District Sports Officer, the General Secretary of Jawan Markaz, committed to recommend the names ofYLF members for its advisory board. Besides,YLFs have also developed effective linkages with political parties, trade unions which also committed to facilitate these forums for positive youth development in long term. www.cvpa-tdea.org 147
- 168. PROJECTTITLE PARTNERORGANIZATION DistrictYouth TalukaYouth StreetTheaters& Meetings with Meetings with 2 Radio Programs ENHANCINGYOUTH‟S HEALTH IN SINDH Women being sensitized on youth health issues PROJECT BRIEF AND OVERALL PROGRESS Sustainable Development Foundation (SDF) www.sdfsindh.org ALLOCATED FUNDS (IN PKR) 5.64m DURATION 13 Months3rd March 2014 to 2ndApril 2015 GEOGRAPHICAL AREA SindhSanghar,TandoAllahyar OBJECTIVES To form taluka and district youth councils and train them on policy advocacy and oversight of public institutions To raise awareness among youth population of target districts about reproductive health, antismoking laws and campaigns, preventive healthcare and the importance of physical fitness To oversee the performance of district health departments and create linkages between district health departments and other relevant institutions, in order to improve provision of preventive healthcare education, reproductive health counseling and opportunities for sports / physical activity to youth, especially for women To advocate for finalization & approval of SindhYouth Policy, responding to concerns, ideas and suggestions made by youth groups This project focused on Sanghar & TandoAllahYar districts of Sindh province.TalukaYouth Councils (TYCs) were formed to create awareness among the youth population about issues related to improvement of their mental & physical health. Similarly, DistrictYouth Councils (DYCs) were formed to oversee the performance of district health departments, identify the gaps/issues and facilitate their collaboration with other departments and organizations for improved performance.The DYCs also lobbied with local MPAs & political parties to mobilize them for approval of youth policy in Sindh and for its subsequent inclusion of a comprehensive youth relevant health strategy in the proposed SindhYouth Policy.Through this project, the goal was to increase youth‘s role in public oversight of the government departments specifically the health department. HIGHLIGHTS 2 9 60 1416 Policy Dialogues 10Councils Formed Councils Formed College Plays Political Parties Legislatures Broadcasting 148 www.cvpa-tdea.org
- 169. SDF RESEARCH / SITUATIONALANALYSIS The Sindh Government does not have an approved youth development policy. However, the government has aYouth Affairs Department which cater to youth development.This includes ―Benazir BhuttoYouth Development Program‖ which runs under the Chief Minister Secretariat. Nonetheless, the initiatives are not sufficient as a large section of youth continue to live in extreme poverty and are vulnerable to poor health conditions.TheYouthAffairs Division, after signing the MoU with UNFP,announced development of a youth policy in June 2012 after which no further steps have been taken.The targets districts Sanghar andTando AllahYar do not pose a satisfactory picture of human development and opportunities for youth development are also not encouraging. Mostly, the local economy depends on agriculture and there is a lack of employment opportunities.The youth population of these districts, on one hand does not have quality opportunities of social development (education and health) and on other hand are also strained by lack of employment opportunities.There are hardly any skill development centers which could provide them training in vocational skill development. ROLE OF CITIZEN GROUPS The youth groups launched advocacy & lobbying efforts with the government.The advocacy efforts were focused at two levels. First at district level; solving the issues related to youth‘s health at the district level. Second, the youth groups advocated for policy making and for concrete actions by the provincial government to approveYouth Policy to improve youth‘s for health and provide more chances for recreational activities. Youth groups are also playing an active role as observers/monitors to oversight public health departments to highlight health related issues for attracting government's attention towards issues related to people's health, with emphasis on youth's health. ADVOCACY AND ENGAGEMENT Meetings with elected representatives Meetings with political leaders Meetings with officials of health departments Presentations of street theatre in different villages Monthly meetings of DYC,TYC members The presentation of college plays in higher secondary schools & colleges OrganizedTaluka Seminars, Policy dialogues, stakeholder's forum and launched letter writing campaign Oversight visits by members ofTYCs and DYCs in health facilities FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project facilitated in empowering youth groups to oversee the progress of public departments.As a result there has been a subsequent reduction in absence of doctors, other staff and shortage of medicines in health facilities. Furthermore the enhanced awareness & realization of youth's health rights, especially on negative effects of smoking & chewing tobacco, are indicators of the awareness level of the youth. DELIVERABLES/OUTPUTS 2 District and 9 Taluka youth councils were formed 30 street theaters were presented in different villages 30 collage plays were presented in higher secondary schools and colleges located in both districts 14 meetings with political parties were conducted 16 meeting with legislatures were conducted 16 meetings with officials of health department were conducted 2 policy dialogues, 2 stakeholder forums and 9 Taluka seminars were organized 10 radio programs were recorded & broadcasted on FM radio stations Articles & news stories about youth's rights were written by training participants and published in newspapers Formation of DYCs &TYCs and imparting trainings to its members have made informed organizations which are able to oversee public departments & hold advocacy & lobbying meetings with authorities of government health department.The oversight by them has had positive impacts on progress of health department.The formation of DYCs &TYCs may be replicated in more districts to oversee progress of other public departments. Letter writing campaigns to invite government authorities' attention towards identifies issues.Advocacy & lobbying meetings with political parties have sensitized and mobilized elected representatives to raise their voice in Provincial Assembly of Sindh to invite attention of the government towards issues related to youth's health, provide them with jobs, qualitative education & health services & engage them in recre- ational activities. Continuation of advocacy campaign in future will bring more positive impact to seek youth policy approved. College plays & presentation of street theatres has made positive changes to aware & sensitize stakeholders about basic human rights especially that of the youth.These may be extended to other villages of Sanghar &TandoAllayar District & these may be replicated in more districts. Publication of Child marriage restraints Act Sindh in Sindhi language and its dissemination among stakeholders. www.cvpa-tdea.org 149
- 170. PROJECTTITLE PARTNERORGANIZATION Councils Youth MeetingsYouth CricketRadio Messages INITIATIVE FOR CHANGE THROUGHYOUTH DEVELOPMENT A meeting onYouth Development with political parties candidates from FATA/FR PROJECT BRIEF AND OVERALL PROGRESS Society for Human and Institutional Development (SHID) www.shid.org.pk ALLOCATED FUNDS (IN PKR) 5.58m DURATION 14 Months26th February 2014 to 30th April 2015 GEOGRAPHICAL AREA FATAMohmand Agency, Bajaur Agency, FR Peshawar OBJECTIVES To create a FATAYouth Assembly and train its members in policy advocacy, oversight of public institutions and raising public awareness To raise awareness among youth population of FATA about youth development issues To oversee the performance of public departments and create linkages between public departments and other relevant institutions, etc. in order to improve provision of services to youth To engage youth, FATA Secretariat, legislators, media and civil society to highlight the need of a comprehensive youth policy in FATA and youth development initiatives To develop a set of recommendations for a youth policy in FATA,in the shape of a Charter of Demands which will be shared with FATA Secretariat In each project location, a 15 memberYouth Council (YC) was created to engage youth with other key stakeholders.Agency/FR council members elected 5 members from each Agency/FRYC to represent the youth in FATAYouth Assembly. A 15 memberYouth Assembly was constituted and capacitated in policy advocacy.As a result, a productive two way interaction between theYC members and assembly members look place. The youth of FATA were sensitized on the importance of youth policy and the role they could play in engaging with local government and registering their concerns. In order to raise awareness, a total of 8000 IEC materials, including 3000 posters and 5000 leaflets, were distributed amongst the youth of the targeted areas. Secondly, a total of 600 radio messages were broadcasted on local FM Radio stations.Thirdly, three youth cricket tournaments were arranged at Agency/FR level where IEC material was distributed among 2,500 youth. During the course of the Project, 607 males and 118 female (youth, elders, government officials and elected representatives) directly interacted with the project team. Operational linkages between the youth, government departments and elected representatives were developed by involving them in project activities. To this end, 30 letters were issued to key stakeholders (elected representatives of FATA,KP and national level) and 2 open letters were issued to Governor KP/FATA and Additional Chief Secretary FATA to highlight the need for a comprehensive youth policy in FATA and the urgent need of youth development initiatives. HIGHLIGHTS Youth3Formed FATA Youth Assembly Formed FATA3Policy Seminars Open Letter to Governor KP 3with Political Parties 6003Broadcast Tournaments 150 www.cvpa-tdea.org
- 171. SHID RESEARCH / SITUATIONALANALYSIS Since 9/11 the FATA agencies are in the grip of militant activities which turned this peaceful area of Pakistan into a sanctuary for the militants.The presence of these non-state actors has had a negative influence on the fragile minds of adolescents and youth of these localities. Since 2011, selective and heavy military operations have displaced hundreds of thousands of families from FATA and other areas of Khyber Pakhtunkhwa (KP) due to the presence of militants in their midst.This situation made the life of the tribal people very tough. Due to military operations targeting the militants, the socioeconomic, educational and political development of the area came to a standstill. In this context SHID designed and conducted a baseline survey at the start of the project that informed the project activities.The purpose of the baseline survey was to gauge the level of awareness among the youth and key stakeholders of the target areas.The end line survey was conducted to a) gauge the impact of the project on the awareness level, interaction, engagement and involvement of local youth in the local development and b) the responsiveness of the FATA system towards the youth development and its needs. Data for the baseline and endline surveys was collected from 420 male, 310 female subjects and 11 government officials. ROLE OF CITIZEN GROUPS Under this project, SHID created three 15 memberYouth Councils (YC) in each target location.TheseYCs elected a 15 member FATAYouth Assembly.The FATAYouthAssembly members along withYouth Council members advocated for resolution of their issues with relevant parliamentarians and Government Line Departments.These youth groups were also created at village level in Mohmand Agency where they played a significant role in arranging different social activities where they zealously participated in project activities.The youth group also distributed IEC material in the target areas to sensitize a large number of youth on FATA youth issues. ADVOCACY AND ENGAGEMENT In the first step, mobilization meetings were arranged with local youth.Active youth members of the locality were selected to systematically create aYouth Council (YC) at Agency/FR level.ThisYC identified their members in light of a detailed set ofTORs for the Youth Council. In order to establish the FATAYouthAssembly (FYA) theYouth Council members were mobilized to elect 5 members from 15 candidates from every Agency/FR. As a result, a 15 member FATAYouthAssembly was elected with 5 members from each Agency/FR i.e. Mohmand Agency,Bajaur Agency and FR Peshawar.The members were capacitated in policy advocacy and were involved in project activities so as to effectively represent the youth and develop leadership potential.The members enthusiastically participated and advocated for their rights in the presence of state representatives. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project created awareness among local youth, media, political party candidates and general public regarding the issues faced by the youth and their immediate solution. Furthermore, FATA youth was capacitated on policy advocacy. The project facilitated in sensitization of key stakeholders on the importance of FATAYouth Policy and Strengthening Linkages between local youth, government departments, policy makers, parliamentarians, media persons and influential community members were developed. DELIVERABLES/OUTPUTS One Baseline survey conducted 6 Meetings (2 Meetings per Agency/FR) at Agency/ FR Level conducted in whichYouth Councils and YouthAssembly were created Capacity of 15 members of FATAYouth Assembly developed through two days workshop 8000 IEC material developed and disseminated 3 Seminars (one per Agency/FR) on FATAYouth Policy conducted 600 radio messages broadcasted on local FM radio stations One quarterly oversight report developed and disseminated One consultation meeting with key stakeholders conducted 3 meetings (one per Agency/FR) with Political Party representatives arranged One meeting with Members of Parliament arranged 30 letter issued to relevant stakeholders demanding actions from stakeholders on FATA youth issues Open letter to Governor KP/FATA and ACS FATA containing a Charter of Demands (CoD) and actions for enactment of FATAYouth Policy (year) 3 youth cricket tournaments arranged (one each per Agency/FR) These young activists of theYouth Assembly are regularly interacting with public officials and policymakers and in the process are expanding their network to other areas of FATA.The capacitated youth are now able to access Members National Assembly and political party representatives and other stakeholders.TheYouthAssembly members are also creating linkages with government departments to get registration and recognition from the government.TheYouth Council of Mohmand Agency is also very active have created village level councils to finance meeting with key stakeholders, youth gatherings, media coverage and so on.The youth are also offering volunteer services to different departments/organizations to play a watch dog role for their programs/projects. In a meeting with stakeholders, FATAYouthAssembly members offered its volunteer services to National Vocational &TechnicalTraining Commission (NAVTTC) and they accepted their offer.They are in the process of developing SOPs in this context. www.cvpa-tdea.org 151
- 172. FAT CITIZENS‟VOICE FOR INDEPENDENT,FREE AND RESPONSIBLE MEDIA February 2014 to April 2015 Total Funds Disbursed: PKR 15.25 Million Grants Complete Centre for Peace and Development Initiatives Nationwide Gilgit Baltistan IndividuallandTrust Peshawar, Nowshera, Mardan, Charssada, and D-I-Khan KP Charssada Mardan Peshawar Nowshera AJK Kashmir Islamabad A D-I-Khan Punjab Lahore Quetta Balochistan Sindh Karachi Grants In Progress Society for Alternative Media and Research Nationwide Institute of Business Management Nationwide PINFO Communication and Research Islamabad, Peshawar,Quetta, Lahore, Karachi
- 173. 1 OBJECTIVES Strengthened citizens‟ voicethrough, among others, oversight of the print and/or electronic media as well as of relevant official bodies, and/or advocacy for reforming relevant laws, rules, policies, bye-laws, regulations, departments and practices at the Federal and provincial levels to promote free, independent and responsible media. Applied research on issues related to media freedom, independence and responsibility in the context of Pakistan Concrete steps for establishment of forums where citizens, civil society groups, and representatives of press clubs and media associations could participate in and contribute to the policy making, legislative and institutional reform processes in relation to print and electronic media Civil society participation in the policy making and decision making processes at various stages relating to the Federal and provincial governments through available forums or mechanisms [e.g. parliamentary committees] to convey citizens' voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the freedom, independence and responsibility of print and electronic media and the required changes in laws, policies, rules and practices; as well as about the challenges being faced in terms of promoting free, independent and responsible media and how these could be addressed Steps towards improved and more effective media reporting and debates about the need of addressing systemic constraints in the context of ensuring free, independent and responsible media Capacity building of stakeholders [e.g. civil society groups include representatives of press clubs, media associations, legislators, political leaders, journalists and relevant public bodies] in terms of improved understanding of issues around free, independent and responsible media Oversight of relevant government institutions [e.g. Ministry of Information, PEMRA, Press Council etc.] at various levels in order to collect information and evidence for informing public discourse and provide appropriate feedback into the policy making, implementation or monitoring processes at the Federal or provincial levels. 2 Civil Society-Government Partnership, or linkages, between and among Government and non-Government actors for improved accountability in relation to print and electronic media. Establish partnerships/ linkages with (or make use of) parliamentary committees (e.g. National/Provincial Assembly Committees), and/or other institutions meant for grievance redress or accountability (e.g. Federal/Provincial Ombudsman, PEMRA and Press Council) at the Federal or provincial levels with the aim of making relevant state institutions accountable to citizens Establish partnership/ linkages with relevant public bodies (e.g. Federal/Provincial Assembly Committees on Information, Press Council, PEMRA, etc.) to establish appropriate forums where citizens and civil society groups could ask questions, seek answers, raise concerns about performance of relevant institutions and suggest reforms in media related laws, rules, institutions and practices Organize public forums to discuss the performance of relevant public bodies or political parties and, thereby, set in motion the process of public accountability in the form of, among others, building public opinion and informing electoral outcomes.
- 174. PROJECTTITLE PARTNERORGANIZATION STRENGTHENING INVESTIGATIVE OBJECTIVES JOURNALISMTHROUGHRIGHTTO INFORMATION To establish an Information Clearing 501,839Journalists 2 Journalists Reached Centre for Peace and Development Initiatives (CPDI) www.cpdi-pakistan.org House (ICH), which can assess the information requirement of journalists ALLOCATED FUNDS (IN PKR) 7.64m DURATION 13 Months20th February 2014 to 19th March 2015 GEOGRAPHICAL AREA Nationwide and the challenges they face in accessing information and take timely steps to facilitate them in obtaining information from public bodies by using existing laws including RTI laws To build and strengthen the capacity of ICH in such a way that it can handle the increasing number of information requests including submission and follow up of complaints where public bodies unfairly deny or delay access to information To share with journalists the inform- ation collected from public bodies on critical issues of public importance to support their reporting and investig- Journalists attending a workshop on effective use of RTI law for factual reporting PROJECT BRIEF AND OVERALL PROGRESS ative stories To enable journalists to improve their reporting techniques and promote This project has been immensely successful in achieving its objectives.As an indicator of their interest in Right to Information law (RTI), the journalists regularly published their investigative stories on issues of health, education, disability sectors and utilization of public funds.The project capacitated 40 journalists and as a result 23 investigative stories were published. During the course of the project, 1,239 information requests were filed in lieu of their constitutional Right to Information. The project also contributed to disability rights movement by analyzing ―Pakistan Disability Bill‖ and carried out informed public debate on it to identify any shortcomings, as it was set to be adopted by federal and provincial governments. One of the highlights of the project was its rich engagement with media on implementation of RTI laws in Khyber Pakhtunkhwa and Punjab.The media also played an active role in the enactment of such laws in Balochistan and Sindh. investigative journalism by utilizing the Right to Information legislation HIGHLIGHTS 46 IHC RTI made Tracker FunctionalInformation Requests Case Studies Developed Publications Printed 993 154 www.cvpa-tdea.org Trained Submitted Developed Across Pakistan
- 175. CPDI RESEARCH / SITUATIONALANALYSIS The role of active media engagement is essential in ensuring citizens' oversight of Govern- ment mechanisms.A vibrant investigative media is essential in ensuring transparency and accountability of state institutions. Investing in a vibrant media community requires time and resources. In this context, a baseline was conducted by CPDI to assess the quality of investigative reporting and identify any subsequent gaps.The baseline also assessed the level of understanding of journalists about the use of RTI legislation for investigative reporting. The baseline methodology focused on a desk review and in-depth interviews with 12 jour- nalists. From different newspapers to gauge their knowledge about RTI,transparency, accountability and investigative journalism. Informed by the findings CPDI through this baseline, focused their project interventions on building the capacity of journalists on the operational utilization of RTI law.To this end, capacitating the journalists towards the citizens' right to know became a cornerstone for the project which also augmented ongoing civil society advocacy for stronger Freedom of Information (FOI) legislation in the country. ROLE OF CITIZEN GROUPS CPDI conducted 2 trainings of journalists in Islamabad and Lahore with the purpose to impart technical expertise to journalists in using their constitutional RTI laws to develop investigative stories. CPDI engaged with Editors of leading newspapers in strategically identifying journalists to attend the trainings. CPDI also collaborated with Press Council of Pakistan for the selection of participants for the training.A total of 46 journalists (4 female and 42 male) from Punjab attended the2 day training workshop that focused on the modalities of RTI laws and its linkages with investigative journalism. An indicator of success of this intervention are the 1,239 information requests filed to different government departments under different RTI Laws by 40 working journalists. Using the data received from these requests, journalists for the first time in Pakistan, developed and published 23 news investigative stories. ADVOCACY AND ENGAGEMENT In order to strengthen the capacity of the journalists, CPDI facilitated the establishment of an Information Clearing House (ICH) on February 27, 2014. ICH focused on assessing the information requirement of journalists and facilitating them in obtaining information from public bodies by using RTI law.Under ICH different activities were carried out to build the capacity of journalists in using RTI Laws for Investigative reporting. In order to raise awareness on ICH, CPDI sent letters to Press Clubs to introduce and register the journa- lists.A total of 200 journalists (13 Female and 187 Male) from different national, local, Urdu and English Newspapers across Punjab were registered with ICH. Secondly, a detailed analysis of 18 newspapers was carried out to identify gaps in reporting.To further facilitate the journalists in filing information requests, an RTI Helpline andWeb Portal were created. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Utilizing the response generated from RTI requests, a total of 23 investigative news stories were contributed by journalists during the project cycle.The baseline survey revealed that no news stories could be identified that were based on RTI Law. The endline revealed that the 2 stories appeared in the newspapers that were based on the use of RTI.This finding is indicative of pattern of news reporting that relies on RTI law. The investigative stories produced during the course of the project focused on utilization of public funds, public accountability and transparency related issues. One of the highlights of the project was the advertisement of 700 posts of Medical Officers by the Punjab government.This decision was taken after investigative news stories, produced under this project, highlighted the abysmal state of Basic Health Units (BHUs) where positions were lying vacant and the citizens' did not have access to health services. DELIVERABLES/OUTPUTS Information Clearing House started functioning from February 27th, 2014 RTITracker which started functioning on February 27, 2014 46 journalists trained on the use of RTI Laws for investigative journalism 40 journalists filed 1839 information requests 50 case studies were developed through information received against RTI requests 2 publications; RTI Reference Manual and Compilation on Election Promises disseminated with 993 journalists across Pakistan Apart from 46 journalists who were directly trained on the use of RTI laws for investigative reporting, over 11,000 journalists indirectly know about the linkage between RTI and investigative reporting.The journalist community strongly supports the use of RTI law in investigative reporting as it provides verifiable evidence to the news content. Information Clearing House (ICH) web site, another novel information exchange platform, provides sustainability to the project as it contains useful material pertaining to RTI laws and informs the readers on 'Legal Regime Governing Information in Pakistan' and 'Booklet on Compilation of Election Promises by Political Parties' .The two detailed reports based on information received through RTI laws titled 'Sacrificing Healthcare Needs of the Poor on the Altar of Mega Projects', 'Police Brutality against the blind Mere Moral Outrage is never Good Enough' and Struggle for Predicating Investigative Journalism on RTI in Pakistan provide a solid intellectual base for journalists to practice investigative journalism in the interests of strengthening citizens' voice. Furthermore, CPDI also highlighted 50 case studies about news stories contain reporting gaps and proposed a remedial methodology as a guiding document www.cvpa-tdea.org 155
- 176. PROJECTTITLE PARTNERORGANIZATION Journalists Social MediaJournalists Capacity Social Media ENGAGEMENT OF MEDIA ON RESPONSIBILITYTOWARDS CITIZENS IN KHYBER PAKHTUNKHWA Group discussion on media ethics and responsible media reporting PROJECT BRIEF AND OVERALL PROGRESS IndividuallandTrust (ILT) www.individualland.com ALLOCATED FUNDS (IN PKR) 7.61m DURATION 13 Months3rd March 2014 to 2ndApril 2015 GEOGRAPHICAL AREA KPD.I Khan, Peshawar, Mardan, Charsadda, Nowshehra OBJECTIVES To identify the needs and gaps in conflict reporting from the perspective of media independence, freedom and responsibility To engage relevant stakeholders including citizens, media associations, press clubs, NGOs, local and provincial government functionaries and journa- lists on matters related to conflict sensitive journalism through informed dialogues and dissemination of awareness material To strengthen the capacity of 100 media personnel in conflict reporting skills, through training sessions in the selected districts; besides training 20 media persons as master trainers to ensure sustainability of the project This project initiative aimed at building the capacity of journalists on conflict reporting in Peshawar, Charsadda, Mardan, Nowshehra and D.I. Khan districts of Khyber Pakhtunkhwa. Moreover, the project also aimed at forming an alliance between the media, the public and the local and provincial governments.This alliance benefitted the media and would helped fill the trust deficit between the public and the media that occasionally may develop due to lack of responsible media reporting. By formally engaging with the public, the media may undertook corresponding measures to improve its public image by ensuring rich public inclusion. In addition to this, the problems faced by the media were also throug this process an environment of mutual understanding developed that helped mobilize the public to advocate for the rights of media personnel. In order to bridge the gap between journalists/members of mainstream media and users of social media, an online ‗E-media forum‘ was set-up. Individualland‘s forum moderators periodically posted questions pertaining to social media ethics, freedom of speech, citizen journalism, the usage of social media as a tool for expression and the role of technology within the context of journalism.The purpose of this forum was to cater to journalists belonging to both print and electronic mediums, who have much to learn from each other's experience. It also seeks to foster meaningful debate and discussion about responsible media and its role in conflict-stricken areas. HIGHLIGHTS 470Inefitted 2Interactive Sessions 114Capacitated Media5 2Sessions Interactive Sessions Stakeholders 16Meetings Sensitized 156 www.cvpa-tdea.org
- 177. ILT RESEARCH / SITUATIONALANALYSIS The prime issues faced by the media practitioners impact the efficiency of media reporting. These issues range from the indifferent and pressurizing attitude of media houses, lack of guidelines on threat assessment within conflict areas, meager salaries and lack of compensation money provided to them in case of injuries or fatalities while they report in conflict areas.The media associations, journalist unions, and government bodies such as PEMRA have an important role to play in order to address the concerns. Currently there is no proper mechanism for capacity building and trainings of journalists implemented within the media. ROLE OF CITIZEN GROUPS To promote media literacy a session on media ethics was conducted in each target district where 158 citizens and civil society members were sensitized.The objective of the training was to capacitate them and act as watchdogs for the media in order to ensure independent, free and responsible journalism.This also served to decrease the trust deficit between media and citizens by opening up a channel of communication between them. ADVOCACY AND ENGAGEMENT The project carried out capacity building training sessions involving 114 journalists from the target districts. During the trainings, journalists' capacity was built on responsible conflict reporting.This could help in promoting more informed debates, improving the social milieu that fosters extremism and even help in resolving certain conflicts, given the fact the situation on the ground may involve multi-layered and multi-faceted conflicts which may be interconn- ected. Moreover,05 media literacy sessions were conducted (one in each district) to create awareness amongst citizens and members of civil society regarding on media ethics to create awareness about the issues faced by journalists while performing their duties.These training more also helpful in increasing the trust deficit between media and citizens.A successful advertisement campaign was also carried out under which Individuals conceived and published content in both Urdu and English newspapers.The themes/topics covered under this campaign were about ‗Right to Information‘,‗Responsible Conflict Reporting‘ and ‗Pakistan Electronic Media Regulatory Authority (PEMRA)‘s Complaint Mechanism/ Press Council of Pakistan (PCP)‘s Complaint Mechanisms'. FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED The project conducted a baseline report, which informed the development of 925 toolkits comprising of 3 pamphlets and 2 brochures.These toolkits focused on “reporting on gender issues”,“utilizing RTI Law for investigative journalism” and social media activism. Furthermore one online forum was initiated by social media activists that allowed for the interaction of 119 social media users.A total of 114 journalists (113 Males and 01 Female) were trained during 5 capacity building sessions, ultimately benefitting 470 journalists in the province as a result of trickledown effect. Furthermore 6 print media advertisements, three (03) each in Urdu and English newspapers were published. Similarly, 23 male journalists were trained as master trainers through the 'training of trainers' session titled Engagement of Media on Responsibility towards Citizens in Khyber Pakhtunkhwa: Master training session. Furthermore 16 media managers (16 Men; 0 Women) were sensitized about media responsibility and rights of journalists. DELIVERABLES/OUTPUTS 5 stakeholders meetings were conducted 2 social media interactive sessions were held Media literacy sessions were attended by a total of 162 participants (civil society, students etc) The focus group discussion with media managers was attended by 16 bureau chiefs and editors of different media outlets 2 interactive sessions between the mainstream and social media were held The trained cadre of master trainers will further replicate the trainings on the concerned issues including RTI laws, local government laws, conflict reporting and free and independent journalism.This will ensure public oversight, improved transparency and youth empowerment. Once the initiative is completed, an institutionalized level of cooperation and ownership of the initiative will also be present among the media groups to encourage them in addressing issues even beyond the project duration.Advocacy materials will continue to be available to stakeholders through Individualland's website.The practical implementation of tools and techniques for responsible reporting by the media personnel during the initiative will further encourage them to utilize it in their routine work. 'E-forum' is actively moderated by Individualland's project staff, and will continue to be used as a platform to initiate debates about media freedom, independence, responsibility and conflict reporting. www.cvpa-tdea.org 157
- 178. FAT CITIZENS‟VOICE FOR EFFECTIVEGRIEVANCE REDRESSTHROUGHTHE OFFICES OF OMBUDSMEN March 2014 to April 2015 Total Funds Disbursed: PKR 6.93 Million Grants Complete Human Resource Development Network Islamabad Gilgit Baltistan KP AJK Kashmir Islamabad A Sherani Zhob Layyah Punjab Quetta Balochistan Loralai Muzaffargarh D.G. Khan Multan Rajanpur Bahawalpur Sindh Grants In Progress Leadership for Environment And Development Nationwide Society for Human Assistance and Development Loralai, Zhob, Sherani and Quetta DAMAAN Development Organization Multan and Bahawalpur Rural Development Policy Initiative Layyah, Muzaffargarh, Rajanpur and Dera Ghazi Khan
- 179. 1 OBJECTIVES Strengthened citizens‟ voicethrough an array of means that include publicprivate partnerships with, and oversight of existing offices of Ombudspersons in Pakistan and/or advocacy for reforming relevant laws, policies, regulations, administrative orders and practices for more effective grievance redress. Advocate for establishment of forums where citizens and civil society groups could participate in and contribute to the policy making, grievance redress and/or monitoring processes Participate in the policy making and decision making processes at various stages through available forums or mechanisms to convey citizens‘ voice and demands, as articulated through evidence-based and participatory methods Promotion of informed public dialogue around the policies and practices (in relation to aspects like access, fairness, discrimination, rights and systemic concerns) and challenges being faced in reforming and improving the performance of Offices of Ombudspersons Campaigns for specific reforms in order to improve the quality and effectiveness of grievance redress through the offices of Ombudspersons Campaigns for the recognition and implementation of universally accepted rights of aggrieved persons, as well as for effective platforms for grievance redress Campaigns for adequate budgetary allocations for and transparency in the functioning of offices of Ombudspersons, and stronger stakeholders‘ involvement on the basis of demands articulated through a broad-based consultative process Citizens‘ oversight of the offices of ombudspersons to identify strengths, weaknesses and challenges in order to inform public discourse and provide appropriate feedback into the policy making, implementation or monitoring processes Provide technical and administrative support to the offices of ombudspersons through the public-private partnership approach for improving procedures, establishing improved systems like file automation and on-line complaints management that will enhance effectiveness and outreach of ombudspersons. 2 Civil Society-Government Partnership, or linkages, between and among Government and non-Government actors for improved accountability in matters related to youth development. Engagement with political parties and elected representatives to seek commitments, demand performance and ask critical questions about inadequate policies and inefficiencies relating to the offices of ombudspersons Establish partnerships/ linkages with (or make use of) relevant parliamentary committees and/or other institutions meant for accountability (e.g. Provincial/Federal Ombudspersons) to enhance public accountability for more effective grievance redress mechanisms.
- 180. PROJECTTITLE PARTNERORGANIZATION 1 6Capacitated Office Linkage MERA HAQQ Asurvey being conducted about citizens’ knowledge on the role of Ombudsmen PROJECT BRIEF AND OVERALL PROGRESS Human Resource Development Network (HRDN) www.hrdn.net ALLOCATED FUNDS (IN PKR) 6.93m DURATION 13 Months20th March 2014 to 19th April 2015 GEOGRAPHICAL AREA Islamabad OBJECTIVES To create awareness among citizens about public entities and bodies, which have been established for grievance redress, especially the Ombudsman office, through media campaign To provide a platform such as “Citizen‟s Group” for citizens and civil society to discuss and then advocate for strength- ened citizen‟s voice for grievance redress through the office of Ombud- smen in Islamabad To undertake advocacy activities for making the voice of most disadvantaged groups (such as women, children, youth and minorities etc.) heard through stakeholder dialogues and seminars To advocate and contribute for institut- ional strengthening, transparency and effective service delivery by the office of ombudsman through stakeholder dialogues and capacity building initiatives The project ―MERA HAQQ‖ was implemented in Federal Capital Territory of Islamabad.The project aimed at raising the awareness of citizens', especially women, youth and minority groups, about the role and responsibilities of Federal Ombudsman‘s office in grievance redressal mechanisms. HRDN supported the institutional strength- ening of the ombudsman office through public-private partnership.These efforts helped in increasing the outreach of the Ombudsman‘s office, and in improving the coordi- nation among key stakeholders. Under the project, HRDN provided a platform to citizens and civil society groups to advocate for an effective and transparent grievance redressal system. The awareness of the citizens was increased through 6 radio programs, 5,000 flyers and 500 posters designed on the grievance redressal process of the Federal Ombudsman. Furthermore, 20 newspaper advertise- ments and 6 blogs were published on the subject of Federal Ombudsman office to sensitize the public at large.Also, a public seminar was also arranged on Freedom of Information and Stakeholders Awareness to oversee the performance of Federal Ombudsman, including complaints redressal and budgetary allocations. A total of 175 males and 57 females participated in this seminar.As a result, the Office of Federal Ombudsman developed its institutional capacity and improved the interagency coordination with other departments.The communication strategy of Federal Ombudsman Office was also developed by HRDN which directly resulted in rapid exchange of information with citizens, civil society and other stakeholders.The project also developed public- private partnerships to jointly strengthen the grievance redress mechanisms.A documentary was also produced on the roles and functions of the Ombudsman Office to educate them about the responsibility of the state institution towards the citizens. HIGHLIGHTS Citizens Group Formed Baseline Report Developed Citizens Developed Group with Stakeholder Dialogue Radio Programs Ombudsman Broadcasted Endline Survey Conducted 160 www.cvpa-tdea.org
- 181. HRDN RESEARCH / SITUATIONALANALYSIS A detailed baseline study was conducted in the targeted district which assessed the knowledge base of the citizens regarding the Ombudsman Office.The findings of the baseline revealed that only 10% people residing in Islamabad, from sectors G-7 and G-9, had knowledge about this institution and its working mechanism. ROLE OF CITIZEN GROUPS The project established a Citizens‘ Group (CG) with the sole agenda to capacitate the citizens in effectively advocating for their rights by developing a clear understanding about the Federal Ombudsman‘s Office.The aim of this intervention was to focus on the operational efficiency of the grievance redressal mechanism.This was achieved by giving due attention to the complaints of the citizens' including women, youth groups and minorities. In this context, the members of CG facilitated the continuous development of contacts with relevant state institutions for screening of a short documentary that specifically aimed to sensitize the youth on the working of the Federal Ombudsman‘s Office.The distribution of IEC material within the communities was also facilitated by members of the Citizens Groups. ADVOCACY AND ENGAGEMENT HRDN worked in close collaboration with the state institutions.Throughout the project, meetings were periodically conducted with representatives of Federal Ombudsman‘s Office to take them on board to implement project activities. following are some of the activities carried out during the project: 9 meetings of citizen group 1 stakeholder dialogue 1 public seminar 7 meetings with officials of Ombudsman Office IEC material distributed among 5500 citizens of the target area 2 trainings for the officials of Ombudsman FUTURE OUTLOOK (Replicability and Sustainability) RESULTS ACHIEVED Under this project an extensive media campaign was launched which included 6 radio programs, 20 newspaper advertisements and distribution of IEC material, including 5000 flyers and 500 posters about grievance redressal through the Federal Ombudsman‟s Office. One Citizen‟s Group was also formed and trained in Islamabad to advocate for more effective grievance redressal of marginalized groups.As a result the office of Federal Ombudsman strengthened its institutional capacity. Also 232 citizens were sensitized through public seminars and stakeholders awareness campaigns to track the performance of Federal Ombudsman‟s Office.The project also developed communication strategy for office of Federal Ombudsman‟s Office. DELIVERABLES/OUTPUTS Baseline in the target district conducted and report developed for future intervention plan Comprehensive media campaign launched through 6 Radio Programs and 20 newspaper advertisements to raise awareness of citizens and sensitize them about effective grievance redressal mechanism One Stakeholder dialogue was also conducted in this context to share the lessons learnt during the project A vibrant Citizen Group (CG) was formed to operationally realize the efforts to strengthen citizens‘ voice 2 trainings were carried out for CG which aimed at building citizens‘ capacity in engaging with the Federal Ombudsman office A project end line survey was also conducted at the conclusion of the project HRDN formed Citizens' Group (CG) in Islamabad to advocate for strengthened citizens‘ voice and public accountability. Citizens‘ Group included members from civil society, academia and disadvantaged groups.The members raised awareness among the citizens about their rights and duties in the context of public accountability.Through this process, HRDN systematically developed the Citizens‘ Group to become member of HRDN.The inclusions of the CG into HRDN provided the group a platform to network and develop.This group was also represented on HRDN website and its social media pages so as to highlight their initiatives and create sustainability of the intervention. HRDN will continue to present recorded proceedings of seminars, forums and radio programs in different events and through webinars, for its members and general public. Furthermore, the strengthened linkages developed between civil society and office of the ombudsman will serve as a constant feedback system for latter to improve its performance in the long run. www.cvpa-tdea.org 161
- 182. GRANTTHEME CITIZENS‟ AWARENESS FORHIGHER FEMALEVOTERTURNOUT March 2013To October 2013 ACTUAL FUNDS (IN PKR) 58,686,585 PARTNER ORGANIZATIONS Aaghaz Foundation Aghaz Social Welfare Association Association ofWomen for Awareness and Motivation Azat Foundation Balochistan Education and Environmental Development Society Basic Integrated Rural Development Society Nowshera Bright Star Development Society Balochistan Community Development Foundation (CDF) Community Research and Development Organization Frontier Rural Development Program Global Educational, Economic and Social Empowerment Gul Welfare Organization HujraVillage Support Organization Liberal Forum Pakistan Masoom Rights Development Society Nana Sahib Development Society Network of Education and Economic Development Services Rural Development Organization Social Consortium for Development Society for Human Assistance and Development Society For SkillsTrainings and Development Step Towards Empowerment of Pupil Takhleeq Foundation Women Industrial and Social Education Society (WISE) Youth Association for Development
- 183. FAT OUTREACH MAP Gilgit Baltistan KP A JKKashmir A Punjab Balochistan Sindh Key: NA-1 Peshawar-I NA-181 Layyah-I NA-267 Bolan NA-12 Sawabi-I NA-13 Sawabi-II NA-14 Kohat NA-149 Multan-II NA-15 Karak NA-150 Multan-III NA-151 Multan-IV NA-154 Lodhran-I NA-16 Hangu NA-167 Vehari-I NA-175 Rajanpur-II NA-183 NA-19 NA-200 NA-204 NA-208 NA-222 NA-225 NA-230 NA-231 NA-257 NA-26 Bahawalpur-I Haripur Ghotki-I Larkana-I Jacobabad-I Hyderabad-V Badin-II Tharparkar-II Jamshoro Karachi-XIX Bannu NA-29 NA-3 NA-31 NA-57 NA-58 NA-59 NA-60 NA-74 NA-98 Sawat-I Peshawar-III Shangla Par Attock-I Attock-II Attock-III Chakwal-I Bhakkar-II Gujranwala-IV Source: https://votermaps.appspot.com
- 184. PROJECTTITLE STRENGTHENING CITIZENS’AWARENESS FOR HIGHER FEMALE VOTER TURNOUT OBJECTIVES To strengthen citizens' voice through, among others, oversight of relevant public bodies and/or advocacy for reforming relevant laws, policies, practices or public attitudes for improved participation of women in the electoral process. To develop civil society-government partnerships, or linkages, between and among government and non-government actors for improved accountability in meeting the registration/voting rights of women voters. PROJECT BRIEF AND OVERALL PROGRESS Citizens being made aware on importance of vote ‗The Citizens' Awareness for Higher FemaleVoter which are difficult to be assessed in terms of community members) and developed critical linkages In addition, the project capacitated CSOs in Turnout‘ was a nationwide effort specifically designed to work in areas where the electoral participation of women has traditionally remained low.As many as 25 organizations partnered with the USAID Citizens‘Voice Project in the implementation of this intervention, which covered 884 polling stations in 31 National and Provincial assembly constituencies in 16 districts.The selection of polling areas was made on the basis of the turnout in the 2008 General Elections to ensure that the activities are contextual, targeted and tracked for their impact. The project capacitated 25 organizations to take timely steps to encourage and facilitate Pakistani women in exercising their right to vote, and to mobilize citizens in support of women's voting, particularly in the selected polling areas where female voting has remained suppressed due to a host of factors.With a holistic approach, the project undertook direct outreach activities in the selected polling areas (such as door-to-door visits, meetings between local civil society and media organizations to play an important role in terms of public awareness and knowledge promotion about the necessity of enhancing female voter turnout. However, the mainstay of the project remained the formation of CitizensVoters Groups (CVGs) to develop local level buy-in and support for female voting, which was crucial in overcoming the contextual barriers that had traditionally marred female voting. instituting effective oversight and accountability of electoral procedures, voting rights, process of voters' registration, and procedures for obtaining Computerized National Identity Cards (CNICs) to assist women's electoral participation. results, unlike the general voter education efforts HIGHLIGHTS 75,622Door-to-DoorVisits 880CVGs Formed 494Training Sessions 862Corner Meetings 2,391Meetings with Elders 102,229Letters to Public 19,263Radio Messages Institutions 164 www.cvpa-tdea.org
- 185. ROLE OF CITIZENGROUPS Each implementing partner formed one CVG, which comprised ten non-partisan members of the community who were committed and sensitive to the cause of female emancipation.These groups were given dedicated trainings on the importance of female voting and its crucial linkages with democracy. Barriers to women voting and how these could be addressed were extensively discussed at these trainings in order to enable these groups to develop and implement mobilization and outreach strategies in specific contexts for better results.Training of mobilization tools and techniques such as community meetings, door-to-door visits and engagement with community elders, relevant local authorities, political parties, Election Commission of Pakistan (ECP) and media were also imparted. DELIVERABLES/OUTPUTS 75,622 door-to-door visits conducted in the selected polling areas 880 CVGs comprising 10,827 members formed to support female voting 494 training sessions held for capacity-building of 8,818 CVG members 862 corner meetings held and attended by 72,387 individuals in selected polling areas 2,391 meetings with 7,343 local elders held to gain support for female voting 36 vigilance committees comprising 475 members formed 250 stalls set up and visited by 39,341 individuals in various areas 102,229 letters dispatched to public institutions for corrective measures 120 meetings with 1,467 participants held to increase female voting 286 commitments taken from 384 candidates to support female voting 19,263 radio messages broadcasted to increase awareness on female voting Overall Increase inTurnout ofVoters at targeted Polling Stations RESULTS ACHIEVED For decades, a significant segment of the female population in Pakistan has been disenfranchised from their right to vote. In this regard,Article 25 of the Constitution guarantees equal rights to all citizens, irrespective of their gender. Moreover, Pakistan has adopted various international legal obligations through the Universal Declaration of Human Rights (UDHR) and by acceding in 1996 to the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW), which guarantee equal rights for both men and women. However,in a country where political, social and economic potentialities are undermined and disregarded, these obligations are often negated due to deep-rooted cultural and traditional factors. Increasing women's participation is essential to ensuring meaningful elections which represent the will of the populace in its truest form. In this sense, the USAID-Citizens'Voice Project (CVP) has promoted an enabling environment for female participation in the elections.The project has, for the first time in the country's history, reached out to the voting population at the grass root level with a targeted approach to highlight the importance of women's participation in elections as voters and candidates.The idea of outreach in specific areas has allowed the project to yield maximum results in the form of increased citizens' voice and improved women's turnout.As per the ECP's data of 289 polling stations in the project areas, women's turnout increased by nearly 18% (from 19.1% to 37.1%) between the 2008 and 2013.At the regional level, the highest increase (28.2%) was witnessed in Sindh, where female turnout increased from 19.2% in 2008 to 47.7% in 2013. Similarly, women's turnout in Punjab increased by 21.2% (from 29.5% in 2008 to 50.7% in 2013), followed by Balochistan (18% -from 11.2% in 2008 to 29.2% in 2013) and Khyber Pakhtunkhwa (15% - from 22.6% in 2008 to 37.6% in 2013). Moreover, the participation of 25 organizations in the project has built sustainable linkages and transformed relationships between CSOs for improved accountability of public institutions and proactive oversight of public bodies, especially with regard to women's rights as voters and candidates.The strengt- hened relationships have also allowed citizens to collectively raise their demands for reforms in election laws, rules, policies and regulations. 50.7% 47.7% 37.6% 37.1% 29.2% 22.6% 29.5% 19.2% 19.1% GE-2013 GE-2008 11.2% Balochistan Khyber Pakhtunkhwa Punjab Sindh All Polling Stations FUTURE OUTLOOK (Replicability and Sustainability) The engagement of citizens at the grass- Additionally, the transformation of Project will also continue to advocate roots level to encourage women to relationships between the civil society for necessary reforms to ensure free come forward and exercise their voting and government institutions is likely to and fair elections, especially with regard right is likely to set a precedent in the improve public oversight and increase to women's participation in the electoral years to come, resulting in a multiplier electoral transparency and process in future grant cycles. effect of the project's desired results. accountability. USAID-Citizens'Voice www.cvpa-tdea.org 165
- 186. GRANTTHEME CITIZENS' AWARENESS FORFREE FAIR AND PEACEFUL ELECTIONSMarch 2013To October 2013 ACTUAL FUNDS (IN PKR) 68,024,934 PARTNER ORGANIZATIONS Aghaz Badin Rural Development Society, Badin Human Development Organization Awam Dost Foundation Bhakkar Pakistan Rural Workers Social Welfare Organization (PRWSWO) Oasis Development Foundation Balochistan Society for Sustainable Development Allakh Welfare Association Peace and Development Foundation (PDF) Rural Development Project Reformists Social Welfare Development Organization Fast Rural Development Program People Development Organization Youth in Action Balochistan JFD Change Thru Empowerment Community Development Network Forum Rural Development Policy Institute Organization for Public Interest Institute for Peace and Human Development (IPHD) Advocacy and Social Advancement Society (ASAS-PK) Insaf Network Pakistan BlueVeins, (WomenWelfare and Relief Services) Farmers Development Organization WomenWelfare Organization Poonch Sustainable Development Society (SDS) Management and Governance Network Society (MAGNET) Shewa Educated Social Workers Association Policy Research and Development (PRAND) Organization. Indus Future Foundation Sindh Association for Water,Applied Education and Renewable Energy (AWARE) Society for Human and Environmental Developoment (SHED) Anjuman Falah-O-Bahbood Aids Council Balochistan (AFAC) Social Cooperation Initiative (SCI) Human Organization of Peaceful Environment Basima Anjuman Itehad Nojawanan Moheb- E-Watan Mamoona Development Foundation Inventure (Private) Limited. MehranWelfareTrust Pak Everbright Development Organization CitizenVoice (CV) Khushal Awareness and Development Organization (KADO) Grass Roots Assistance and People Empowerment Society (FRDP)
- 187. FAT OUTREACH MAP Gilgit Baltistan KP AJK Kashmir A Punjab Balochistan Key: Sindh NA-1 NA-2 NA-208 NA-21 NA-222 NA-237 NA-238 NA-24 NA-25 Peshawar-I Peshawar-II Jacobabad-I Mansehra-II Hyderabad-V Thatta-I Thatta-II D.I.Khan D.I. Khan, Tank NA-260 NA-261 NA-265 NA-27 NA-28 NA-29 NA-30 NA-4 NA-5 Quetta, Chagai Pishin, Ziarat Dera Bugti, Cum Kohlu, Sibi Lakki Marwat Buner Sawat-I Sawat-II Peshawar-IV Nowshera-I NA-76 NA-77 NA-78 NA-79 NA-8 NA-80 NA-82 NA-83 NA-84 Faisalabad-II Faisalabad-III Faisalabad-IV Faisalabad-V Charsdda-II Faisalabad-VI Faisalabad-VIII Faisalabad-IX Faisalabad-X NA-259 NA-26 Quetta Bannu NA-6 NA-7 Nowshera-II Charsdda-I Source: https://votermaps.appspot.com
- 188. PROJECTTITLE voters to sensitizeor motivate them for peacefulThese barriers, among others, included (a) restrictions participation in the voting process.on women's voting rights; (b) establishment of polling stations at inconvenient locations; (c) unfair public commitments from aspiring candidates for STRENGTHENING CITIZENS’ AWARENESS FOR HIGHER FEMALE VOTER TURNOUT OBJECTIVES To strengthen citizens' voice through, among others, public awareness and voters' education initiatives, oversight of relevant public bodies and/or advocacy for reforming relevant laws, policies, practices or public attitudes for free, fair and peaceful elections To strengthen public accountability in election related matters through, among others, raising questions, seeking explanations, developing requisite capacities and filing complaints at appropriate forums PROJECT BRIEF AND OVERALL PROGRESS ‗Citizens‘Voice for Free, Fair and Peaceful Elections‘ threats of violence in or around polling stations; project was implemented to strengthen citizens‘ and (e) lack of timely access to voters' lists or voice and increase voters turnout, especially in areas information about polling stations. Local communities being sensitized on importance female vote increase in education budget, implementation of policies which subsidize and support small farmers, enactment of right to free and compulsory where it has traditionally remained low.The project implemented oversight and advocacy initiatives to address concerns regarding discrimination and other barriers to free, fair and secret balloting. The project capacitated 42 organizations to strengthen citizens' voice and increase voters' trained youth members who worked with young education, RTI and anti-corruption legislation, and reduction of indirect taxation. Similarly, each organization implemented post- election activities following the 2013 General Elections in order to create awareness about resolving election dispute mechanisms as well as advocacy for appropriate electoral reforms in the restrictions on people with disabilities; (d) risks or country. HIGHLIGHTS 212,287Door-to-DoorVisits 2,138Youth Leaders Trained 427Corner Meetings 41Candidate Forums 4,361Letters to Political Parties 49Seminars on EDR 43Press Conferences 168 www.cvpa-tdea.org
- 189. ROLE OF CITIZENGROUPS RESULTS ACHIEVED Each organization worked with 50 young leaders to develop their own advocacy plan which consisted of several activities; such as signature campaigns, awareness raising on peaceful elections and training of other young individuals. DELIVERABLES/OUTPUTS 212,287 door-to-door visits with 214,811 individuals across the country 2,138 youth leaders identified, enrolled and trained on peaceful elections 427 community/corner meetings with 20,761 individuals on free, fair and peaceful elections 780 meetings on peaceful elections attended by 980 individuals 41 candidate forums comprising 5,382 individuals set up 840 stalls comprising 153,611 individuals established in various areas 4,361 letters seeking various commitments sent to political parties and contesting candidates 49 seminars on Election Dispute Resolution (EDR) attended by 2,314 individuals 163 seminars attended by 6,712 citizens 255 individual meetings with candidates held on peaceful elections 40 Facebook pages created to involve citizens 43 press conferences organized to engage media personnel on reforms needed in EDR mechanism Overall Increase inTurnout ofVoters atTargeted Polling Stations 43.7% 42.5% 42.6% 57.1% 47.4% The Constitution of Pakistan provides a mechanism for free and fair elections and guarantees all eligible voters to be able to vote without fear or discrimination. However,Pakistan's electoral history shows a considerably low turnout of voters due to a variety of reasons; such as discrimination against certain segments of the society, fear of electoral violence, rigging allegations and violations of code of conduct. Such factors resulted in citizens' distrust in the electoral process and weaknesses in election administration. In this sense, the project reached out to the voting population (especially youth members) at the local level to improve voter turnout and strengthen citizens' confidence in the electoral process.The project interventions substantially increased the participation of voters during the 2013 General Elections. The ECP data showed that the turnout increased from 34.9% in 2008 to 47.4% in 2013, witnessing a rise of 12.5% at 433 polling stations in the project areas. Regionwise, the highest increase (20.2%) was witnessed in Sindh, where the turnout increased from 36.9% in 2008 to 57.1% in 2013. Similarly, the turnout in Balochistan went up 13% (from 30.7% in 2008 to 43.7% in 2013), followed by Khyber Pakhtunkhwa (9.9% - from 32.6% in 2008 to 42.5% in 2013) and Punjab (6% - from 36.6% in 2008 to 42.6% in 2013). By taking a holistic approach, the project involved and capacitated 42 organizations which have built linkages and transformed relationships for improved transparency and accountability of the election administration.The project interventions have successfully paved the way for improved relations between citizens and aspiring candidates which are expected to inspire citizens' confidence in the electoral system in the long-run. 30.7% 32.6% 36.6% 36.9% 34.9% GE-2013 GE-2008 Balochistan Khyber Pakhtunkhwa Punjab Sindh All Polling Stations FUTURE OUTLOOK (Replicability and Sustainability) USAID-Citizens'Voice Project through future interventions for improvements them to hold state institutions accou- impact in the form of legislative and its Grant-CycleV,has provided a in the electoral process.The increase in ntable and push for reforms in the policy changes. Moreover, the develo- conducive and encouraging environment voter turnout is likely to have a electoral process. Political parties and pment of linkages between citizens and to initiate the process of reforms in the sustainable impact on citizens' partici- candidates are increasingly becoming political parties/candidates is likely to electoral system.The initiative has paved pation in future elections, while the sympathetic towards electoral reforms, continue beyond the project's compl- the way for local organizations to devise capacity building of citizens has enabled which is expected to have a sustainable etion and improve the level of electoral transparency and accountability in the country. Future interventions of USAID- Citizens‘Voice Project will be designed around the successful and meaningful activities undertaken in Grant Cycle-V of the project www.cvpa-tdea.org 169
- 190. Produced Training Days CAPACITY BUILDINGAND ORGANIZATIONAL DEVELOPMENT (CB&OD) CB&OD BRIEF AND OVERALL PROGRESS Under the subcontract withTDEA,The Asia Foundation (TAF) is implementing one of the three objectives of the project i.e. Enhanced Capacity (Organizational Development and TargetedTrainings).The CB&OD unit, stationed atTAF's country office is responsible for running capacity building initiatives for the project's partner organization (POs), aimed at enhancing their capacities to effectively manage their programs and operational functions. CB&OD provides immediate assistance and long-term training solutions to POs for the efficient implementation of their projects, falling under the three objectives of the Citizens'Voice Project.The main focus is on improving the operational and programmatic management of partner CSOs that are working to promote good governance within theVoice and Accountability Framework. In this regard, CB&OD also aids CSOs in becoming more effective and sustainable organizations by building their institutional capacities. The Unit is implementing different training programs under three broader categories namely 1) Quick impact trainings for the management of Operations and Program, 2) Long Term Institutional Development for Top Management and 3) Need based training initiatives that cater to the practical needs of POs. Based on a well-planned methodology, CB&OD has produced indigenous training modules and imparted trainings through interactive in-house sessions. Additionally, CB&OD also conducts researches to understand the governance system in the post 18 th Amendment scenario. Over the past three and half years, the Unit has produced an enormous amount of training and information content on multipleV&A projects and has provided trainings to 1,859 mid-level to top management development sector practitioners from 136 CSOs across the country, including Azad Jammu and Kashmir (AJK), Gilgit-Baltistan(GB) and the Federally Administered Tribal Areas (FATA). ENHANCED CAPACITY (ORGANIZATIONAL DEVELOPMENT ANDTARGETEDTRAININGS) Providing an overarching technical assistance and training service supply mechanism to support entities receiving grants to pursue advocacy and government oversight and public private partnership activities HIGHLIGHTS Trainings CSOsTrained Manuals Experts Engaged ParticipantsTrained M F Total 83 136 25 285 80 1,553 376 1,895 KEY ACHIEVEMENTS The CB&OD Unit has not only facilitated project POs in effectively implementing interventions but has also introduced rigorous and comprehensive training courses that cover a large array of voice and accountability projects. The trainings have thus served a wider range of organizations and professionals engaged in advocacy work on electoral and administrative governance. CB&OD provided assistance to 136 organizations in implementing 151 projects on advocacy, public private partnerships andVoice & Accountability under 15 different thematic areas across the country. In this regard, the Unit provided training to 1,895 development professionals from these organizations. 170 www.cvpa-tdea.org
- 191. Project partners (136)were educated on compliance with USAID rules and regulations and their capacities to run operational functions like Financial Management (FM), Procurement and Human Resource Management (HRM) were strengthened. Two top management institutions; Institute of Business Management (IoBM) and Comsats Institute of InformationTechnology (CIIT) were capacitated to run sovereign NPO management courses. Organizations are moving towards envisioning long-term institutional sustainability, reforming their existing procedures and policies, and broadening their support and fundraising opportunities through NPO management courses on modern management techniques. Development of elite groups of individual professionals with deep knowledge and understanding of overallVoice & Accountability themes and specialized expertise like results- based management. On the job assistance was provided for the smooth and effective implementation of USAID Citizens‘Voice Project. 58% of the organizations with repeat grants have shown improvements in their institutional capacity. CB&OD APPROACH The CB&OD unit is carrying out capacity building and organizational development of project POs in many ways.The most important component of the strategy adopted comprises holistic capacity enhancement of the POs through multi-tier and multi-function on the job and off the job trainings.Through this approach, the Unit aims to enhance the capacity of the top management, program staff and operational staff of the POs, through specific training programs for each function; additional aim is to create synergy, not only among the functioning units but also between functioning units and top management of POs.The pictorial depiction of this approach can be seen in the pyramid below: Training on policy level interventions Top Management Program Managers Trainings on project management and program implementation Training on improved systems and effective implementation of organizational policies Finance,Admin and HR Managers www.cvpa-tdea.org 171
- 192. CB&OD Process Organizational Development Capacity Buildingand Organizational Development Programmatic Capacity Building 136 Organizations & 151 Grants CB&OD Progress Sheet On Job Capacity Building Using Capacity Assessment Plan and real time information from grants and M&E unit, 26 high and moderate risk organization provided OJCB support resulting in implementation NPO Management Course Long-term institutional strengthening program for the POs executed within the first six months of project award.Two partner universities IoBM & CIIT train top management of POs Operations Focused Trainings This 3-day training is conducted within first month of project award staff in order to increase POs, capacity for USAID compliance and strengthening their operational functions; target group of this training is Program Focused Trainings Program focused is a 3-4 day training carried out in first 2 months of the project award to enhance the capacity of POs for better programmatic implemen- tation of their project; target group of this trainig is mid-carrier Performance Management Plan This 3-day training is part of assistance provided to POs in developing their Performance Management Plans. M&E staff of POs undergo this training Training of Facilitators An extensive six days training/ workshop is designed to develop a national pool of specialists who could design projects with Managing for Results Approach; target group are the selected top performers in PMP trainings operational staff program staff. Key Contents: Strategic Planning, Leadership, Project Management, M&E, FM, Procurement, Resource Key Contents: Financial Management, Human Recourse Management, USAID Regulations & Procurement. Key Contents: Governance Voice & Accountability, Lobbying, Advocacy, Leadership, Project Management, use of social, print Key Contents: PMP design and preparation; PMEP Development Contents: Results Based Management Mobilization & HRD etc. and electronic media and their specific issues Statistics: Through 13 courses 248 leaders of 126 organizations got familiarized with modern managment concepts Statistics: Through 12 OFTs 979 participants from 136 organizations trained on USAID compliance and institutional functions Statistics: Through 19 PFTs for 15 Thematic Areas, 309 participants from 136 organizat- ions trained to run advocacy projects Statistics: Through 9 trainings 149 M&E professionals from 69 POs trained Statistics: 4 trainings, 59 M&E professionals from 45 POs trained 172 www.cvpa-tdea.org
- 193. CB&ODTRAINING INTERVENTIONS PROGRAM FOCUSEDTRAININGS (PFTs) Introduction PFTsare uniquely designed to meet the individual needs of each grant theme to maximize productivity and gains in terms of implementation and impact. It highlights the perceptible steps which CSOs can take to become effective channels for citizens' voice in pakistan. Objectives Highlights Training Sessions Training Days Manuals Produced CSOs Total Participants 19 56 10 136 309 A quote from the Participants‟ Feedback ―The sessions were relevant to our needs and met our expectations.The chosen topics were relevant and the experienced presenters did an excellent job.The trainings were supplemented with practical exercises which helped us in understanding the subject matter To build programmatic capacity of CSOs and their staff in the areas ofVoice and Accountability and to enable them to implement their projects more efficiently and effectively To train staff on perceptible steps which CSOs can take to become effective channels for citizens' voice in Pakistan Themes covered PFTs covered a broad and diverse selection ofVoice and Accountability themes to address project needs and wider issues of governance in Pakistan. It included voice and awareness raising themes like Citizens‘ Awareness for Higher FemaleVoter Turnout, Citizens‘Voice for Free, Fair and Peaceful Elections, Citizens‘Voice and Accountability forYouth Development, and Citizens‘Voice for Effective Grievance Redress through the Offices of Ombudsmen. Issues of transparency and accountability were covered under project themes including Citizens‘Voice and Public Accountability inTax Collection Sector, Independent, Free & Responsible Media, Citizens‘ Engagement and Accountability for an Effective Local Government System and Citizens‘Voice for Strengthening Transparency and Accountability Mechanisms. Advocacy for good governance was covered under themes like Advocacy for Effective Implementation of the Frontier Crimes Regulation (FCR) Reforms and Citizens‘ Advocacy for Implemen- tation of the 18th Constitutional Amendment. Under the public- private partnership thematic area, PFTs addressed the training needs of CSOs under project themes like Citizens‘ Oversight of Municipal Services, Energy Sector Reforms, Improving Water Rights, Citizens‘ Oversight of Effective Legislative Governance and Education Sector Reforms.Although customized, PFT content was designed to address the needs of individual thematic areas, broader cross cutting themes like governanceVoice & Account- ability, lobbying, advocacy and leadership were permanent compo- nents of each training. Methodology Participants list is finalized after sharing invitations, nomin- ations and selections according to a specific criterion(Mid- career professionals e.g. advocacy, outreach officers, project managers, and field coordinators etc.). Smart and relevant content is produced to provide participants with a practical layout which is in line with the respective needs of their projects.An interactive and participatory approach is adopted to deliver training sessions that are based on indigenously designed manuals and other training material. Furthermore, two types of trainers are engaged in conducting PFT sessions; in-house CB&OD staff, and out- sourced trainers for sector specific thematic needs. PFT Achievements (Pre & Post-tests) Pre-test Cumulative Score (%) 38% Post-test Cumulative Score (%) 62% Improvement (%) 24% Testimonials “I found the content of the training relevant and close to my expectations. .The trainers have excellent knowledge of their subjects.This training contributed towards achieving our project goals of youth development and added value in building my capacity to perform my tasks with clarity; mock exercises and action planning activities were indeed useful” (Jawad Ahmed, Manager M&E, Change thru Empowerment, Quetta.ToT/PFT,June 22-25, 2014 in Avari Hotel, Lahore) better. Our knowledge of election processes was updated and this will help us in our project activities (Participant's feedback from training evaluation).‖ 173 www.cvpa-tdea.org
- 194. OPERATIONS FOCUSEDTRAININGS (OFTs) Introduction OFTs helpPOs in developing and implementing sound operational policies for efficient project implementation and long term sustainability through a uniform transfer of skills and knowledge. These trainings address operational training needs of POs in the areas of FM, Procurement, andHRM and compliance with USAID regulations and country laws. Objectives To help POs improve the implementation capacity of the staff on core operational functions To enhance understanding of the operational staff on compliance with USAID regulations and country laws Operational functions covered OFTs cover the immediate and long-term needs for making core operational functions including FM, HRM, and Procurement more efficient and for ensuring compliance with USAID rules and regulations.All of these functions have their own training manuals and the trainings are delivered in small groups to put emphasis on the importance of each and every technical detail. This helps the POs to run their core functions in a more efficient and professional manner. Highlights FM & Procurement are delivered. On day two groups are switched to the second topic.While on the third day combined training of both groups is conducted on HRM.Training is delivered on already developed operational manuals (FM, HRM and Procurement). Pre/Post-tests to measure their learning experience of each function and evaluation forms to improve the training/trainers efficiency are also prepared and updated as per requirement. OFT Achievements (Pre and Post- tests) Pre-test Cumulative Score (%) 43% Post-test Cumulative Score (%) 69% Improvement (%) 27% Testimonials The trainings contributed to the smooth and efficient execution of our project and allowed us to achieve our objectives with maximum possible outputs.These trainings ensured the successful accomplishment of organizational goals while contributing to the growth of the organization in the process. (Khurram Hashmi, National Coordinator, SAMAR,April 21 to 23, 2014). This opportunity not only helped me to enhance my skills in operational functions but also contributed to improving Training Sessions Training Days Manuals Produced CSOs Total Participants 12 36 03 136 979 my professional capacity as a whole. It helped me to better understand the purpose and basic concepts of finance, HR, procurements, processes, principles, guidelines, the importance of planning, monitoring and evaluation along with the efficient and effective utilization of organizational resources (Mahreen Ajmal, HR Officer CPDI, April 21-23, 2014) Methodology Participants list is finalized after sharing invitations according to specific criterion (finance and admin staff only). For training delivery two groups are formed on the basis of risk rating and CAP of each organization to personalize the training experience. For the first days, two separate training sessions on 174 www.cvpa-tdea.org
- 195. LONG-TERM INSTITUTIONAL DEVELOPMENT Not-for-ProfitOrganizations Management Course Rationale Long-term organizational development is a key focus area for the USAID Citizens‘Voice Project.The NPOis designed for senior management (i.e. CEOs/EDs/Board Members/Senior Managers) of the POs.The NPO Management Course primarily serves the purpose of long term institutional strengthening whereby the capacity of the senior management of POs is enhanced to bring about policy level improvements. In this regard, it provides orientation to the senior management of IPs on important management concepts. NPO is a 7-day customized residential course on managing not-for-profit work in Pakistan delivered by experts from two partner universities i.e. IoBM and CIIT.A host of acade- mic experts and civil society practitioners were engaged in developing and periodically reviewing this well-researched and well-prepared dynamic management course. CB&OD strives to make this course a part of the discipline of Development Studies being taught at Pakistan's leading accredited universities. administration; it was then vetted by civil society practiti- oners to gauge its practical applicability. Curriculum for this course has been treated as a living document and is contin- uously updated by the academicians with sector specific guidance of development professionals and feedback of course participants.The course has undergone four updating sessions since 2012. Content Covered A total of 11 modules were developed under the NPO management course.These include seven core modules on Strategic Planning, Leadership, Project Management, Monitoring and Evaluation, Financial Management, Procurement Laws and Regulations, and Human Resource and Administration; and four Optional Modules on Proposal Writing, Resource Mobilization, Public Outreach and Compliance. Highlights the CB&OD Unit conducts periodic consultative workshops for upgrading the curriculum. NPO ACHIEVEMENT (PRE AND POST-TESTS) Pre-test Cumulative Score (%) 43% Post-test Cumulative Score (%) 70% Improvement (%) 27% Testimonials: Non-Governmental Sector in Pakistan is characterized by sponsored programmes where actors are lacking will and knowledge, both essential for its sustained progressive growth. NPO Management Course at IoBM Karachi was a precisely formulated inoculation, correctly administered to impart the needed knowledge and skills through its interactive teaching and training sessions.This short course Objectives To assist POs in developing sound organizational policies and systems for their greater and long term sustainability Training Sessions Training Days Manuals Produced CSOs Total Participants 13 91 11 126 248 provided an opportunity towards self-evaluation and induced creative thinking, leading towards individual as well as organizational growth. (Tahir P.Dar,Techno Green Association (TGA)-Pakistan) To address the organizational development needs of CSOs through structured engagement with leaders To develop a pool of skilled development professio- nals and a diverse group of resource persons in a geographically widespread network of universities that offer a degree in Development Studies. To introduce a sustainable short course in the discipline of Development Studies being taught in the leading accredited universities of Pakistan. Process And Scope This course was designed in collaboration with two prestigious business education institutions of Pakistan i.e. IoBM and CIIT. The course was compiled in a period of six months by top academics specializing in project management and business Methodology After careful selection, the final list is shared with partner universities.The sequence of the modules is pre-arranged under core/optional modules whereby partner universities nominate two trainers (lead and backup) for each module. The trainers are selected on the basis of their expertise in their respective fields. Each PO is requested to nominate a senior staff/board member to attend the course. In order to ensure effectiveness of the training delivery at each university, the participants are evaluated for each module. Results of these quizzes are displayed during the training; training evaluation is done separately.A CB&OD team monitors the execution of the training at both partner universities in line with the contract and agreed deliverables. Through the evaluation of feedback from the participants, www.cvpa-tdea.org 175
- 196. # Post-Test RAINING OF FACILITATORS- MANAGINGFOR RESULTS (ToF) Introduction ToF is designed as an advanced training course for M&E professionals of POs, selected from PMP trainings (refer to 2.3.1) on the concept of ‗managing for results‘. Objectives To develop a pool of skilled facilitators to design results-based projects and 'managing for results‘ training approach and methodology Process And Scope/Contents ToF is an extensive training/workshop which includes knowledge on Results Based Management, Stakeholders Analysis, Problem Identification and Analysis, Building Results Chain, Indicator Selection and Identification, Project Implementation, Managing for Change, Perform- ance ManagementTools and Functions and DAC Criteria and Evaluation. Highlights Testimonials I had a great experience during the USAID Citizens’ Voice Project trainings on “Performance Management Plan” and “Results Based Management”. I have re-designed and suc- cessfully implemented the proposal with the support of the project team and USAID Citizens’ Voice Project.After this training, I am now able to develop proposals, plan activities and ensure results based management. I have designed a number of proposals in different cycles of USAID Citizens’ Voice Project with support of my team and our proposals have been short listed for further process. In my opinion it was a great achievement for my organization in terms of growth. My position entails community coordination and trouble shooting and the 'managing for results' approach has been crucial in allowing me to perform these tasks efficiently. (Shahbaz Awan, Program Advisor, PublicWelfare Organization, 8th 12th February, 2014,Avari Hotel, Lahore). We covered everything, from problem identification to monitoring and evaluation in a single training. . Usually, when we develop a project, we finalize the activities first and then adjust outputs and outcomes accordingly; however, TOF Achievements (Post-Test Skill And Knowledge Assessment) Post-Test Knowledge Skill 1 82% 100% 2 95% 95% 3 94% 100% 4 100% 100% Cumulative Score 93% 99% Training Sessions Training Days Manuals Produced CSOs Total Participants 04 21 1 45 59 this training completely changed our concepts for the better. After returning from this training, I gave a presentation to my proposal development team in HRDN and shared my experience with them.We have observed that after my presentation, their proposal writing skills improved a lot and the ratio of project approval from different donors has increased tremendously. In my point of view, this is a life Methodology ToF participants are selected from previous PMP workshops on an explicit criteria laid down in consultation with team members of USAID Citizens‘Voice Project, CB&OD unit and the Senior National Consultant.Teams of chosen co-facilitators comprise of top performers from previousToFs and M&E Unit.A training manual has been developed for ToF after extensive research and relevance to its specific needs. Workshop evaluation forms are prepared and updated as per requirement. time opportunity and will help a lot in my future career development. (Khurram Abbas Malik, Project Manager, Human Resource Development Network, September 8, 2014, Serena Hotel, Swat) 176 www.cvpa-tdea.org
- 197. NEED-BASED INITIATIVES DESIGNING ANDIMPLEMENTATION OFTHE PERFORMANCE MANAGEMENT PLAN (PMP) Introduction All implementing partners of USAID Citizens‘Voice Project are required to furnish a PMP as a key deliverable. In this regard, PMP workshops/trainings are specifically designed to facilitate the POs in the development and finalization of their PMPs. Highlights Training Sessions Training Days CSOs Total Participants 9 28 69 149 Testimonials The training helped me to develop an understanding of results based management; it also allowed us to develop our PMPs for ongoing projects.Theoretical knowledge supplemented by practical work done during the training was very helpful. Furthermore, this training provided other Need This initiative was necessitated by the issues being faced by POs in complying with the project's requirement of developing PMPs.Trainings are conducted on a needs basis, using a rigorous course designed by CB&OD. Objectives To facilitate the POs in designating and finalizing their respective PMPs To identify a cadre of skilled professionals whose capacities can be further developed on Results Based Project Design and Monitoring & Evaluation. Process And Content Covered These needs based trainings are delivered to Monitoring and Evaluation (M&E) professionals from the POs.The staff members who perform well in these trainings are then selected to serve as facilitators in the advanced training on 'managing for results'. : the advanced training is called ―Training of Facilitators‖ (refer to 2.2.2).Various aspects of PMP and indicators are covered in the PMP trainings. Methodology Participants list is finalized after sharing invitations, nomin- ations (shared by project office under specific cycles), and selection according to a specific criterion (Project Manager/ Lead and Monitoring and Evaluation (M&E) Officer/Manager working under the same project). Coordination with the USAID Citizens‘Voice Project M&E Unit is done to devise a plan for the PO‘s PMPs; preliminary research and analysis on PO‘s project proposals is done to to determine a direction. Two types of trainers are engaged in session's delivery; In- house CB&OD staff, and out-sourced trainers/ sector specific experts.Workshop evaluation forms for participants are prepared and updated as per requirement. Achievements Pre-test Cumulative Score (%) 28% Post-test Cumulative Score (%) 97% Improvement (%) 70% useful information regarding monitoring and evaluation and project design and implementation”. (Muhammad Azeem, Program Officer, Sustainable Development Foundation (SDF) Sanghar, Sindh, September 3-5, 2013, Grand Regency Hotel, Islamabad) www.cvpa-tdea.org 177
- 198. ON-JOB CAPACITY BUILDING (OJCB) Need TheOJCB support is provided to those POs that are classified as ―high risk‖ and ―moderate risk‖ during the pre-award phase, and in the observations made during the post award phase. This capacity building initiative is deemed to benefit organizations over an extended period of time whereby it supports them in Highlights Training Sessions Training Days CSOs Total Participants 26 53 26 115 Testimonials On the job capacity building was a requirement for my organization. Our policy and program level capacities were built during this session, weak areas as highlighted in our organizational CAP like tax deduction, procurement process improving their policies and procedures pertaining to their core operational functions.The organizations engaged in OJCB are also provided post-training support in terms of sharing relevant material with them that could help them in developing their systems and controls. Objectives To provide focused on-job capacity building support to organizations that have not been able to make progress on their capacity action plan as observed during the post award assessment. To assist organizations in developing/improving policies and procedures to strengthen their overall organizational systems Key Features OJCB sessions for operational functions include the process of financial management such as producing templates for time sheets, guidance on the deduction of withholding taxes, maintenance of fixed assets registers and tagging of assets, preparing monthly bank reconciliations, disaster recovery and business continuity plans, guidance on making cash payments and maintenance of accounts/documentation/audits. It also includes support in developing/improving the policy documents on FM, procurement and HRM along with STTA hiring policy improvements and other on request capacity building sessions. Some of the programmatic features covered are strategic planning, website activation, effective use of social media, preparation of PMEP deliverables, data backup management systems, frequent board meetings and effective governance systems etc. 178 www.cvpa-tdea.org Methodology Organizations are selected after the review of their CAP, pre award and risk rating (High-Moderate), depending on their ability to carry out the project. For OJCB, priority is given to POs categorized as ―high risk‖, however organizations categorized as ―moderate risk‖ are also selected in certain cases.An organization for OJCB can also be selected on the basis of a request made by the M&E and/or Grants Unit when required.An action plan, that documents the relevant capacity improvement actions to be undertaken by the CB&OD unit, and identifies actions that are required to be taken by the concerned PO to enhance its sustainability is developed. The CB&OD unit holds specific capacity building/hand holding sessions with the selected PO. Specific modules for OJCB have been developed on Strategic Planning, Financial Management, Procurement, and Human Resource Management.The modules include important document format/templates and procedural guidelines for both programmatic and operational functions. and submission, preparing bank reconciliation statements, monthly financial reports etc. were dealt with whereby the CB&OD team provided us the required knowledge and remedies to resolve these issues. It was highly beneficial for SHID's institutional growth and was also a great learning opportunity for us. (Jahangir Hayat, Finance Officer-Society for Human and Institutional Development (SHID), Peshawar) The on job capacity building session on Financial Management, Human Resource Management and Procurement Management helped our project and organization to bridge our identified operational gaps.This training was a learning experience for me and allowed me to practically use my gained skills and knowledge in existing and future projects.The on the job capacity building guided us in modifying operational policies and provided guidelines to strengthen the system of finance, HR and procurement. (Wazeer Ahmed Kunbhar, Finance and Admin Officer, Sustainable Development Foundation, Sanghar-Sindh).
- 199. CB&OD RESEARCH MATERIAL Introduction Aspart of capacity building initiatives during the first two grant cycles, CB & OD unit developed research reports that dealt with the sectoral governance in the post-18th Amendment scenario. Since grants in the first two cycles were dealing with issues of governance in sectors like education, water, energy and municipal administration, these research reports were provided to the trainees as background material.The summaries of the research reports are provided below. Objectives To provide reading material to participants on sectoral governance in the wake of devolution of powers from the Federation to the provinces Research Reports Published Accountability Mechanisms This research reviews the functioning, governance and mandate of the education department, for both the public and private sectors at the Federal and provincial levels in Pakistan.The report gives a comprehensive insight into the nomenclature of the education sector with the general functional and organizational divisions of public sector education system at the provincial and district levels.The role and responsibilities of the directorates of education, which are the regulatory bodies for maintaining and monitoring the qualitative outcomes of school education in the public sector, are described in detail.The workings in the private sector are briefly touched upon, since the private institutions are independent structures with their' internal' systems of governance.The focus of the report is 'Citizen's Voice' with respect to the existing complaints system.The challenge is how to make the education system work effectively and efficiently.The report also provides an in depth analysis of the existing complaints mechanisms for addressing grievances.The second MDG of 'quality education for all' has not and cannot be achieved without sufficient public oversight and feedback from the parents and students. Energy Sector Sufficient and uninterrupted supply of energy is essential for sustainable economic growth in any country. In Pakistan, energy demand has increased considerably during the last decade; however, supply could not match the rising demand, which is resulting in frequent power outages and rationing of fuel supply to different users.This paper mainly focuses on the grievances redress mechanism relating to energy sector i.e. electricity, gas, and petroleum. One intervention is about involving the citizens in the process by making them well informed about the existing accountability mechanisms. Some of the aspects of grievance redressal mechanism are not known to the common people. Informed and empowered consumers can play a constructive role within the existing system. Health Accountability Mechanisms Pakistan houses the world's seventh largest population, currently estimated at above 180 million. Pakistan's health indicators are amongst the worst in South Asia. Communicable diseases, reproductive health problems, and malnutrition constitute about half of the major health issues in the country. Research was conducted on grievance redressal methods and accountability mechanisms for common complaints against Health Sector among other factors effecting the sectors' alarming performance. Law and Justice The report comprises three parts: accountability mechanisms of i) law and order ii) private security companies and iii) Justice in Pakistan which identifies the function, governance model and mandate/ responsibilities of the law and order and justice sectors and highlight its existing complaints system, taking into account the changes in the sector's modus operandi in the aftermath of the 18th and 19th constitutional amendments .The Report starts by covering various issues pertaining to the law and order sector; finally, it provides critical information about private security agencies. Lastly, the report deals with a rarely addressed issue in Pakistan: accountability of judiciary Municipal Sector Accountability Mechanisms Municipal services are a basic need of every citizen. However, this very critical sector has not been the focus of policy makers and service providers. One major reason of this neglect is the under- utilization of accountability mechanisms and inability of citizens' to gain unhindered access to the concerned offices . In this regard, the focus is on the improvement of four basic services; water supply, sanitation, solid waste management and street lights, because majority of complaints about municipal services concern these four areas. Water Sector Accountability Mechanisms The Report focuses on the grievances redressal mechanism relating to irrigation water, and to gauge the farmers'/ landowners' awareness of such system.The Report puts great stress on the importance of water related issues as water is not only an essential element of life but is also a driver of agricultural and industrial growth. .Water is mainly utilized in the domestic, industrial and agricultural sectors in Pakistan. In this context, this research mainly focusses on the use of water in the agricultural sector with regard to irrigation. .Availability of water during required seasons is a necessary pre-condition for high agricultural yields; however, farmers in Pakistan have to face multiple problems, such as, less or non-availability of water due to both technical and non-technical reasons. In order to get their problems/grievances resolved, these farmers have to seek relief from the Irrigation Department or Irrigation Drainage Authorities.Although, farmers' rights are guaranteed in the prevalent legal structure; however there is a need to increase awareness in this regard whereby dissemination of information about their rights and grievance redressal mechanisms can help in empowering the farmers. 179 www.cvpa-tdea.org
- 200. This first editionof ―Telling our Stories‖ provides a glance of what has been achieved by USAID Citizens'Voice Project since its inception in 2011.This section provides an insight into our future areas of intervention.The USAID Citizens'Voice Project will publish next editions of 'Telling our Stories' to highlight the achievements of our partner organizations under Grants Cycles 6, 7, 8 and 10 that focus on a range of policy advocacy initiatives to promote good governance objectives.The thematic areas will include: i) Importance of Local Government Systems, ii) Strengthening Transparency and Accountability Mechanisms, iii) Improving Legislative Governance, iv) Reforming Civil Services in Punjab, v) Advocacy for Electoral Reforms, and vi) Enhancing the Capacity of Elected Local Government Representatives respectively.This section intends to provide a glimpse of our current interventions throughout Pakistan. Through Grants Cycle 6, the Project is focusing on the 'Importance of Local Government Systems' in Pakistan in an effort to strengthen the constitutional spirit of local government system and to empower citizens at the grassroots level. Democratic process at grass root level not only strengthens the governance processes but also makes state institutions accessible to citizens. It provides new political leadership to political parties. In this context, USAID Citizens'Voice Project has awarded a total of 72 grants to partner organizations in Punjab (30 grants), Sindh (24 grants) and Khyber Pakhtunkhwa (18 grants). The partner organizations working under this theme are fostering informed public discourse on the importance of and need for an effective elected local government system. A number of interventions are being made that are aimed at raising public awareness; orienting potential local government election candidates mobilizing public opinion. This cycle also focuses on sensitizing relevant stakeholders (political parties, Election Commission of Pakistan, legisla- tors, citizens and media) about effective implementation of the local government laws and areas of improvement in existing legislation. 190 www.cvpa-tdea.org Future Outlook Grants Cycle 7 of USAID Citizens'Voice Project is focusing on four key thematic areas i.e. a) Citizens'Voice for Improved Legislative Governance, b) Citizens'Voice for Strengthening Transparency and Accountability Mechanisms, and c) Improving Governance: Reforming Provincial Public Services in Punjab.This cycle contributes to enhancing public trust in the political and electoral process.Towards this aim, partner organizations of the project are striving to strengthen democracy by engaging the legislative bodies to bridge the gap between the state and citizens. Research based advocacy is being carried out to advocate for pro- people legislation and executive oversight.This is the first ever collective effort on a national level to work with legislatures for identifying gaps in the existing rules of business and advocate for citizen friendly policy level reforms.This initiative has created enough political appetite as well as support for more transparent, democratic rules and regulations enabling transparent, effective and efficient legislative governance.This cycle, also strives to build capacity of citizens for actionable advocacy and their right to information. It capacitates citizens to effectively engage with the state institutions through proper channel and demand their democratic rights. Several facilitation interv- entions are being carried out for requesting information from government and in establishment of complaint redr- essal mechanisms. Formal engagement with the Information Commissions in Punjab and KP are also a remarkable feature of this cycle.As a result, active citizenry is blossoming which will keep the momentum on for transparency in public systems for improving accountability of state. In this cycle, a major research-based reform initiative targeting provincial public services through a single focused grant for conducting research and advocacy campaign aimed at Punjab Civil Service Reform in the overall provincial reform agenda as well as sensitization and mobilization of key stakeholders and citizens for reforming services. Grants Cycle 8 focuses on 'Advocacy for Electoral Reforms'. The objective is to promote evidence-based advocacy efforts with political parties and election administration officials for making the election process efficient and transpa- rent. Partner organizations of USAID Citizens'Voice Project are working on two pronged approach for voicing and highlighting issues critical to the exercise of electoral rights of the citizens in their respective districts.As a major vehicle for advocacy, District Electoral Reform Groups (DERGs) are being formed in 110 districts of Pakistan. Besides, a parallel exercise of assessments of voter rolls, polling scheme and constituency delimitation process is underway.This will yield the largest ever sample based findings that will be used by the relevant DERGs to push for reforms on issues most relevant to their respective areas concerning the fairness, accuracy and transparency of the voter rolls, polling scheme formulation and constituency delimitation process three of the most important areas affecting the exercise and value of citizens' electoral rights. Overall, the research exercise will comprise of data collected from over 40,000 households, in-depth interviews of representatives of 555 district level organizations of political parties as well as the official positions of 110 District Election Commissioners and as many Delimitation Officers. Grants Cycle 10 focuses on 'Enhancing the Capacity of Elected Representatives and Strengthening Citizens' Engag- ement for Transparent, Responsive, Efficient and Accountable Local Governments'.After the local government elections in KP province, the Project conducted training needs assessment of elected representatives at all levels on a sample basis.The result of this assessment revealed that around 80% of the newly elected local government officials had no or meager idea of how local governments are set up, their responsibilities and that of the provincial government.As a follow-up, Grants Cycle 10 will capacitate elected representatives from reserved seats of women, youth, peasants /farmers /laborers and minorities from all levels of local government structure. Targeting of this group was a conscious decision to capacitate the representatives of otherwise underserved citizens. In this context, up to 50 grants have been allocated for four provinces of Pakistan. Besides capacity building of Local Government officials, interventions related to generation of demand of services will also be covered through several citizenry platforms.
- 201. STAFF CREDITS Muhammd JameelHussain Khan COP Sahibzada Saud Director Programs Zeshan Qadir Aziz Director Finance & Grants Sardar Iftikhar Khan Director IT C&ER Admin Compliance Rehan Khan Samar Hasan Aatif Abdullah Manager C&ER Ex. Manager C&ER Sr.Program Officer Hussain Khubab Umer Mahboob Nawaz Adnan Muhammad Baber Manager Operational Manager Security Senior Proc. Officer Khubaib Sharif Alvi Sr.Compliance Officer Finance Habib ur Rehman Suhail Anwar Humayun Khalil Hamza Hasan Adnan Murtaza M&E Ajmal Elahi Amjad Ali Shah Fazal Karim Zahid Shahzad Shamim Bibi Jawad Rehman Nazir ul Haq Noor Afzal Khan Tahir Hayat Ahmed Raza Wasif Osaf Sadaf Shaheen Ibrahim Mughal Umar Akhtar PD&R Uzma Farogh Rashid Abdullah Nudrat Mufti Naseer Abbas Khan Saad Ali Gilani Syed Asif Hussain Shah Usman Razzaq Shahzad Iqbal Sr.Program Officer Program Officer Ex. Program Officer Editor Graphic Designer Manager M&E Sr.Program Officer Sr.Program Officer Program Officer Program Officer Program Officer Program Officer Program Officer Program Officer Program Officer Program Officer GIS Assistant JPO/Data Analyst Reporting Officer Manager PD&R. Assistant Manager Sr.Program Officer Sr.Program Officer Sr.Program Officer Program Officer Program Officer Program Officer FoziaTariq Adeel Awan Irum Irfan Khawaja Mehnaz Bibi Rubina Javeed Rashid Qureshi M. Kaleem Khan Abdul Sattar Nazeer Ahmed Arshad Ashraf Baber Khursheed Ali Masood Muhammad Parvez MuhammadYounas Naurus Qasim Khan Saleem Masih Sawan CB&OD Afzaal Haider Khan M. Nazeer Mobeen Ajaib Saqib Khalid Birjees QadarTipu Farva Minhas Fozia Kanwal Admin Officer Admin & Proc.Assistant HR Officer HR Assistant Receptionist Office Boy - Cook Office Boy Driver Driver Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Support Staff Manager CB&OD Sr.Program Officer Sr.Program Officer Sr.Program Officer Program Officer Program Officer Program Officer Shahzad ul Hasan Syed Ali Haashim M. Irfan Khan Maryam Noor Nadya Aman Grants Aziz Zamir Khan AnamTariq Fahad Masood Malik Syed Hasan Raza MIS Muzafer Shah WaqasYousaf Shazia Sabir Farhad Shah Sr.Manager Finance Sr.Finance Officer Sr.Finance Officer Program Officer Ex. Finance Officer Sr.Manager Grants Sr.Grants Officer Sr.Grants Officer Sr.Grants Officer Sr.Ap. Developer Sr.Network Officer WebAssistant D.N.O
- 202. The Citizens‘Voice Projectis being implemented by the Trust for Democratic Education and Accountability (TDEA)