The document defines several key airport functions and services:
1) Check-in counters are where passengers check in, drop off baggage, and receive boarding passes.
2) Immigration controls people entering a country while customs controls goods people bring with them.
3) An apron or ramp is an area where aircraft can load/unload passengers and cargo, refuel, park, or get maintenance.
4) A bay is an area where aircraft park, load, unload, refuel, or board.