This month, at the Institute of Customer Experience, we explore trends that are converting the world into a shopping interface. Here are the top six trend categories covered in this report.
1. Immersive Experiences: Take a closer look at how VR and AR are changing the shopping experience.
2. Intelligence Explosion with Human Touch: Explore examples of artificial intelligence in assisting our purchases.
3. Data Sync: Check out how research about customers’ previous shopping data enhances anticipatory shopping.
4. Fluidity Among Channels: View examples of seamless integration of social media, QVC, live shows and online shopping.
5. Post-Money Economy: As shopping enters the post-money economy see how cashless, cardless purchases and even staffless retail stores are trending.
6. Automated Consumerism: Check out technologies that are enabling restocking and various ways of looking for the best deals on products.