Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

World as a shopping interface

10,969 views

Published on

This month, at the Institute of Customer Experience, we explore trends that are converting the world into a shopping interface. Here are the top six trend categories covered in this report.
1. Immersive Experiences: Take a closer look at how VR and AR are changing the shopping experience.
2. Intelligence Explosion with Human Touch: Explore examples of artificial intelligence in assisting our purchases.
3. Data Sync: Check out how research about customers’ previous shopping data enhances anticipatory shopping.
4. Fluidity Among Channels: View examples of seamless integration of social media, QVC, live shows and online shopping.
5. Post-Money Economy: As shopping enters the post-money economy see how cashless, cardless purchases and even staffless retail stores are trending.
6. Automated Consumerism: Check out technologies that are enabling restocking and various ways of looking for the best deals on products.

Published in: Technology
  • Be the first to comment

World as a shopping interface

  1. 1. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg WORLD AS A SHOPPING INTERFACE Image Source: Frog Design
  2. 2. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 2World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Your wish is my command- Genie in Aladdin Everything you want is out there waiting for you to ask for it. And that’s how the world will be for consumers.
  3. 3. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg What does the future of shopping hold? A Peek into Shopping Trends We See in 2016 This month, at the Institute of Customer Experience, we explore trends that are converting the world into a shopping interface. Here are the top six trend categories covered in this report. 1. Immersive Experiences: Take a closer look at how VR and AR are changing the shopping experience. 2. Intelligence Explosion with Human Touch: Explore examples of artificial intelligence in assisting our purchases. 3. Data Sync: Check out how research about customers’ previous shopping data enhances anticipatory shopping. 4. Fluidity Among Channels: View examples of seamless integration of social media, QVC, live shows and online shopping. 5. Post-Money Economy: As shopping enters the post-money economy see how cashless, cardless purchases and even staffless retail stores are trending. 6. Automated Consumerism: Check out technologies that are enabling restocking and various ways of looking for the best deals on products.
  4. 4. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 4World as a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Virtually scan yourself into shopping worlds, become part of a runway show audience before shopping the latest collection, or discover the look and feel of your dream car that’s not yet available in the market. Virtual reality can help you interact with products like never before, even making you an artist, for example, painting the insides of a giant Happy Meal box. Immersive Experiences
  5. 5. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 5World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.roadtovr.com/gtc-2016-highlight-audi-on-the-future-of-digital-retail/ Immersive Experiences The Audi VR Experience team has designed to give their potential customers an idea about the look and feel of their potential new purchase, when the exact model—with various customisations in features and colours—is unavailable.
  6. 6. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 6World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://venturebeat.com/2016/03/18/microsoft-will-let-you-design-a-custom-kitchen-with-hololens-at-some-lowes-stores/ Source: http://www.businessinsider.in/Heres-what-shopping-will-be-like-in-the-future/Lowes-is-currently-testing-Oshbots-robots-that-can-locate- merchandise-and-speak-to-customers-in-English-or-Spanish-/slideshow/49141444.cms Immersive Experiences “Lowe will enable its customers to experience a holographic representation of a completely new kitchen, adjust finishes and options instantly, and share their designs easily online with Microsoft’s HoloLens."
  7. 7. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 7World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.psfk.com/2016/03/scan-yourself-into-virtual-reality-scanning-smartphone-dacuda.html Immersive Experiences Scan Yourself Into Virtual Reality using your smartphone. A point and shoot is all it takes to upload your face into the VR world, and customize your shopping experience.
  8. 8. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 8World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: https://www.jwtintelligence.com/2016/03/the-future-of-festivals-and-experience/ Immersive Experiences At 2015’s South by Southwest Interactive festival, McDonald’s served up its famous Happy Meal with a dash of virtual reality (VR), wherein the audience painted the interiors of a happy meal box using a virtual paintball shooter. These images were then branded and published.
  9. 9. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 9World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://ir.net/news/virtual-reality/123896/alibaba-vr-shopping/ Immersive Experiences In select Tommy Hilfiger stores and wholesale partners globally, consumers can watch the Fall 2015 Hilfiger Collection runway show from a front-row seat in 360 degree 3D virtual reality – and then immediately shop the collection.
  10. 10. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 10World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg As intelligence creeps into the shopping experience, autonomous delivery trucks will self-drive to make deliveries and return to the depot to restock themselves; personal chatbots and smart displays can serve as shopping assistants; and robots are multilingual or speak to customers using words, gestures and recognizable expressions. More and more, we will find intelligent helpers in our shopping experiences. Intelligence Explosion with A Human Touch
  11. 11. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 11World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://qz.com/613277/google-wants-to-deliver-packages-from-self-driving-trucks/ Intelligence Explosion with Human Touch Google is developing its self-driving delivery truck technology. It has patented an "autonomous delivery platform" wherein the trucks are fitted with lockers that open with a PIN at the customer's end that can be accessed with a credit card or NFC reader. The truck automatically returns to its depot or moves to the next delivery point.
  12. 12. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 12World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.businessinsider.in/Heres-what-shopping-will-be-like-in-the-future/Lowes-is-currently-testing-Oshbots- robots-that-can-locate-merchandise-and-speak-to-customers-in-English-or-Spanish-/slideshow/49141444.cms Lowe's is currently testing Oshbots, robots that can locate merchandise and speak to customers in English or Spanish. Intelligence Explosion with Human Touch
  13. 13. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 13World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.fastcodesign.com/3054934/the-next-phase-of-ux-designing-chatbot-personalities An interesting UX challenge - conversational interfaces. Chatbots have sometimes made interactions more difficult, so designing enjoyable Chatbot personalities has become the need of the hour. For example, Facebook’s M is a personal shopping assistant (not male/female but gender neutral) that helps you with shopping on Facebook. Intelligence Explosion with Human Touch
  14. 14. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 14World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Personalised Shopping "Smart displays" show consumers more information on products they’re considering……and they are greeted by store associates who “know” them—and recognise their frequent shopper status. The digital shopping assistant helps them navigate through the store.
  15. 15. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 15World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://futurism.com/ibm-watson-pepper/ IBM’s robot, Pepper, draws on a wide range of data sources such as social media, video, images, and text, giving it the ability to “understand the world the way humans do — through senses, learning and experience.” The robots are already being used in retail stores and banks. They interact with customers using words, gestures, and recognizable expressions. Intelligence Explosion with Human Touch
  16. 16. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 16World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Whether it is Amazon’s “anticipatory shipping” method that ships orders to customers even before they are placed, based on a variety of data on their previous purchases, or the range of shirts that can be narrowed down based on your mood detected by neuroscience, or mannequins in a retail store that collect data through cameras installed on them that can detect your age, gender, and know how long you spent looking at a particular display – data is becoming a critical differentiator! Data Sync
  17. 17. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 17World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Data Sync Amazon’s predictive analytics packages and sends out products that customers haven’t yet ordered. Based on previous purchases and choices, these packages are sent to wait in the shipper’s hub or in trucks. This “anticipatory shipping” method works particularly for a product such as a bestselling book for which the order can be anticipated based on a variety of factors. Source: http://blogs.wsj.com/digits/2014/01/17/amazon-wants-to-ship-your-package-before-you-buy-it
  18. 18. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 18World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://mashable.com/2015/10/06/uniqlo-neuroscience-australia-tshirts/#ZfUQmiDaE5qV Uniqlo is using neuroscience to help you find the perfect shirt. In its retail stores, customers wear a headset and watch various videos while an algorithm picks up their mood, for example, ‘calm’. Then, shirts are suggested to match this mood, for example, a green shirt to match the customer’s calm mood. In future, this technology could help narrow down a range of options when shopping. Data Sync
  19. 19. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 19World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.theguardian.com/cities/2016/mar/03/revealed-facial-recognition-software-infiltrating-cities-saks-toronto Source: http://www.cbc.ca/news/technology/facial-recognition-stores-1.3487754 Data Sync Mannequins in a new Saks Fifth Avenue store in Toronto, Canada, have micro cameras that use softwares like NEC's Neoface or Eyesee. These mannequins let retailers determine your gender, race and approximate age, where and how long you looked at different displays and emotions you experienced. Photograph: Chris Frey for the Guardian
  20. 20. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 20World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg “So we’re not just talking to someone at the store today, but sort of creating a probability cloud from the data about when they’re going to be shopping the next time, when they’re most receptive to that advertising, and when they’re least receptive to that advertising.”-Dipaola Source: http://www.bizjournals.com/bizjournals/news/2016/03/21/todd-dipaola-inmarket-predicting-shopping-trip.html Data Sync
  21. 21. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 21World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg We are starting to see examples like live staging and QVC starting to work seamlessly with online shopping, social media doing the work of ecommerce sites in being the first persuader as well as the place from where purchases are done, and delivery changing with services coming closer to customers than ever before, so there is no packaging or post needed at all. Fluidity among channels
  22. 22. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 22World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: https://www.jwtintelligence.com/2015/12/the-human-address/ Fluidity Among Channels Startups are radically rethinking logistics and San Francisco-based Shyp emphasizes that the service “comes to where you are, no need for a box, no need for a post office,” according to a recent ad campaign.
  23. 23. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 23World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.businessoffashion.com/articles/fashion-tech/personal-shopping-services-seek-scale Fluidity Among Channels As customers are greatly influenced by social media for their consumption choices, Facebook and Instagram are increasingly becoming their first point of contact with a product that they might want pre-ordered. When it comes to the latest in fashion, shoppers often don’t care so much about where the product comes from, rather they are interested in getting it quickly.
  24. 24. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 24World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://qz.com/634199/amazons-newest-way-to-sell-you-stuff-is-a-live-fashion-tv-show/ Fluidity Among Channels Amazon’s new way to sell you clothes is a hybrid between a talk show and QVC. A screen capture of Style Code Live
  25. 25. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 25World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.nzherald.co.nz/bay-of-plenty-times/indulge/news/article.cfm?c_id=1503597&objectid=11609330 Fluidity Among Channels Fashion from the Diane von Furstenberg Fall-Winter 2016 collection is modelled during a live staging in New York with the models acting out everyday scenarios. Rebecca Minkoff is selling the designs right away online. Her hashtag is #SeeBuyWear. Bailey made sure Burberry's shows were featured on a variety of sites like Periscope and Snapchat, says Anusha Couttigane, a retail expert at Oresa, an executive search firm.
  26. 26. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 26World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg There’s a movement towards cashless, cardless payments and increasing use of mobiles in shopping as well as retailers tying up with Apple pay and other reward programs for mobile shopping. Also, with smart internet-connected shopping bags, retail stores are moving towards becoming staff-less as a result of technology that charges their credit/debit cards as they exit the store. Post-Money Economy
  27. 27. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 27World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://bigstory.ap.org/article/bf2639e442a444768caafa2a7fb78984/swedens-1st-unmanned-food-store-all-you-need-phone Post-Money Economy No hard money, no plastic money—all you need is a phone for Sweden's first unstaffed food shop, and a sync account for payment.
  28. 28. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 28World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://qz.com/693596/the-next-logical-step-for-apple-pay-a-loyalty-program/ Post-Money Economy Apple pay is increasingly the choice of retailers who are trying to integrate a rewards program
  29. 29. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 29World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.fastcompany.com/3057950/in-the-store-of-the-future-your-shopping-bag-connects-to-the-internet Post-Money Economy RFID tags on shopping bags are being produced by a startup called Twyst. Their “Smart Internet connected bags” are automatically added to inventory and the customer’s debit card is charged as they exit the store.
  30. 30. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 30World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Automated consumerism is consumerism on the go—the tools for which pave the way for instant gratification and supreme convenience. For example, Echo by Amazon. Another trend we look at is auto-replenishment in automated consumerism promoting the idea of “not stocking”. Automated Consumerism
  31. 31. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 31World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Source: http://www.wired.com/2016/03/amazon-tap-echo-dot-bring-alexa-way-beyond-living-room/ Automated Consumerism The Amazon’s Tap is more or less the device everyone’s been asking for since Amzaon’s Echo first appeared a year ago. Tap the button, and you can speak to Alexa (the chatbot) just as you always would and it will take care of the re-stocking needs.
  32. 32. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 32World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Automated Consumerism Push for Pizza is an app that keeps customers’ payment and delivery information on file, allowing users to order their favorite pizza with just the push of a button. Source: http://recode.net/2015/11/03/amazon-dash-may-be-the-future-of-consumerism-but-should-it-be/
  33. 33. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 33World As a Shopping Interface Samsung announced its new Family Hub refrigerator, which features a large touchscreen embedded in the door. The product is integrated with a new service called Groceries by MasterCard, which allows users to shop for food and beverage items directly from their refrigerators. Source: https://www.jwtintelligence.com/2016/01/ces-2016-iot-and-chill/ Automated Consumerism
  34. 34. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg 34World As a Shopping Interface http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Hiku is a voice-driven button that allows users to create and share shopping lists throughout their devices. Soon it will also be able to do the shopping for them, scouring the Internet and looking for the best deals on each item. Automated Consumerism Source: http://recode.net/2015/11/03/amazon-dash-may-be-the-future-of-consumerism-but-should-it-be/
  35. 35. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg Are you ready for a future where retail is completely tuned in with your subconscious needs? Is that likely to be a utopian, dystopian or heterotopian future? World As a Shopping Interface
  36. 36. http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://icdn2.digitaltrends.com/image/amazon-fulfillment-center-600x400.jpg?ver=1 http://experiencerethink.com/wp-content/plugins/php-image-cache/image.php?path=/wp- content/uploads/2011/01/future_2020c.jpg facebook.com/uxtrendspotting @UXTrendspotting Interested in future trends and reports? Write in to us at ice@humanfactors.com THANK YOU Content: • Tanvee Gupta • Kalika Sharma • Apala Lahiri Chavan • Rasika Wadodkar

×