The Twitter App integration facilitates the help desk system to go social by connecting your Twitter account with the UVdesk and reach out to more customers for developing business.

1. Installation &
Configuration of
Twitter App

2. What is Twitter App?
The Twitter App integration facilitates the help desk system
to go social by connecting your Twitter account with the
UVdesk and reach out to more customers for developing
business.
After adding your account with UVdesk, all the tweets of the
customers will be forwarded to your ticket system and you
can reply from there only without the need to login to the
Twitter account.

3. Steps for the Installation & Configuration of Twitter App:
● Login to your UVdesk Support Panel.
● On the Dashboard, you will see "APP CENTRE" menu
and under it, you will find "Twitter".
● You will see four tabs- Overview, Screenshots,
Documentation & Configure (after app installation).
● In the "Overview" section, you will see Install button.
● Click on that button and Twitter App will get installed.
● Alternately, for uninstalling the app, go to Twitter
"Overview" section then click on Uninstall button.

4. ● Now go to the "Configure" tab and click on "New Channel" to
add Twitter Channel in the UVdesk.

5. ● It will ask to Login with Twitter.
● After the login, Twitter App will ask for authorization
needed for the integration.
● Now, add Twitter Mention and then click on Add Channel
button.
● After the successful configuration, you will see a success
message on the UVdesk.

6. ● Now, if any user posts on your company Twitter page
using the hashtag ( # ) mentioned by you, then a ticket
would be created in the Uvdesk Ticket System.

7. ● The support staff can revert to that post from the ticket
system and the reply would be posted on the Twitter
automatically.

8. That’s all about the "Installation & Configuration of Twitter
App" feature of UVdesk. In the case of any doubt, please
mail us at support@uvdesk.com

9. Thank You!