QuickScan is a very useful tool for self-evaluation. It consists on a basic checklist based on the EFQM sub-criteria but customized to the Lifelong Learning sector. QuickScan easily goes over the different aspects that a Lifelong Learning Centre should contemplate. If any of those areas is not taken into account at your Centre, it can suggest the possibility of establishing an internal improvement project.

1. QuickScan A stepbystepapproachtoexcellence DanubeRectors’ Conference February 2010, NoviSad (Serbia)

2. Introduction

3. Improvementlearning curve Experiencia en QM evidencias gestión Matriz AE quick-scan Recursos necesarios

4. Quick-Scanquestionnaire

5. “We are smarterthan me”

6. Collaborativework 9 8 2 1 3 4 6 7 5 10

7. Collaborativework 12 11 13 19 15 16 17 18 14

8. Collaborativework 18 Universities LatinAmerica – UnitedStates – Europe – Asia

9. Collaborativework +900.000 euros total investmentduring 10 years

10. Collaborativework +2.000 people Haveparticipatedondifferentpilot test accrosstheworld

11. Projects 2002 2001 2004 2003 2007 2006 2009 2008 ALFA II 2005 UNI-QM 2010 DAETE 2 DAETE

12. Projects ALFA II DAETE UNI-QM DAETE 2

13. Problemsolvingapproach

14. Whatisthisreallyabout? leadership people strategy change

15. Facing real necessities customized business universities improvement learning curve implementation cultural barriers collaboration commonframework

16. EFQM Excellencemodel Results Mejora Enablers People Satisfaction Customer Satisfaction People Policy & Strategy Processes Global Results Leadership Society Satisfaction Partnership & Resources

17. UNI-QM: puttingeverything in context

18. Herramientas Quick-scan Self-assessment matrix Factsdrivenmatrix

19. Recursos Procesos Indicadores Casos de estudio Web tools

20. Toolbox indicators Specificexamples of indicatorstobeused in CEE I resources case studies resources Case studiesprovidepracticalexamplesaboutthe use of thetools CS tools web tools Matrix, quick-scan, evidences, benchmarking, community resources WT processes P Specificexamples of processestobeused in CE resources

21. UNI-QM frameworkforqualitymanagement Action plan Improvementphase Self-assessment Externalevaluation Peer review

22. Matrixforself-assessment Puntos Matriz de autoevaluación en EC

23. Factsdrivenmatrix + Mejores prácticas + Evidencias PDCA Matriz de autoevaluación

24. Case studies Casos de estudio específcos Casos de estudio generales

25. Web tools

26. Webtools: Commonresources

27. Webtools: quantitativeanalysis

28. Webtools: Compact analysis

29. Futuro

30. Building a community networking benchmarking

32. Una de las mayores redes profesionales de internet

33. Usada principalmente para networking profesional

34. Más de 170 sectores presentes en la redConnectingyourprofessionalnetworkwithothers Intercambio de información e ideas Proporciona herramientas para conectar Organizada en grupos de profesionales PeopletoPeople

35. www.uniqm.net – info@uniqmproject.com