1. Tyrell Henry
tyrellhenry@live.co.uk
PROFILE
I am a hard working and reliableperson with the determination to thoroughly complete any given tasks
to a high standard. Excellent communication skillsallowmeto resolveproblems, and enable me to
work in a group or as an individual. I am well organized with the ability to overcome any challenge,
whilstbeinga sociableand friendly member of the workforce.
EXPERIENCE
British Gas November 2009 – Present
Customer Service Advisor, Sales Coach & Team Leader
I started off as customer service/ sales agent. I excelled in this role exceeding targets and receiving
customer commendations for the serviceI provided.
My current role is Team Leader.
I engaging my people to provideexcellent customer service,completing 1-2-1, I take great pleasurein
performance coachingto a high level of competency. I am always an extremely activeteam member,
helpingto supportother’s development.
I am also providing supportto other team leaders as their compliances lead,I providewith
communication and briefs’making sureeveryone is up to date with changes with the business.
Royal Bank of Scotland April 2009 – September 2009
Customer Service and Sales Advisor
This rolerequired me to handle customer queries relatingto credit cards,alongwith promoting and
sellingbalancetransfers to customers wherever possible.
Co-operative Insurance October 2008 February 2009
Sales Advisor
This roleinvolved sellingcar insuranceto members of the public atan inbound call centre. This was a
challengingrole,with excessiveproduct knowledge required. I became the top sellingagentthroughout
the call centrewithin 4 months.
ADT Fire and Security May 2008 – July 2008
Customer Service Advisor
This roleincluded assistingcustomers who were experiencing difficulties with their fireand security
systems.
Abacus Finance February 2008 – May 2008
Sales Advisor
My duty in this role was discussing finances with customers, including loan applications and debt
management programs. It was very important to highlight the benefits of debt management programs
to customers and tailor each service to meet the customer’s exact requirements.

2. LBM Marketing January 2007 – November 2007
Customer Service and Sales Advisor
I started my rolehere dealingwith customer queries relatingto faulty mobiletelephones and processing
orders for replacement phones, along with handling general and manager complaints. This was a
challenging role. I then, transferred to an outbound sales role, which involved selling mobile phone
contracts in a target driven environment.
EDUCATION
September 2007 – May 2008
South Trafford College Manchester
National Diploma Drama (AABB)
September 2006 – May 2007
Xaverian College Manchester
BTEC FirstCertificatein Sport (AABB)
September 2001 – May 2006
Manchester Academy
GCSE English Language (C)
GCSE Mathematics (C)
GCSE Science (D)
GCSE Food Technology (C)
GCSE Physical Education (C)
GCSE Information Technology (short) (D)
GCSE Religious Education (short) (E)
GCSE Drama (B)
INTERESTS
I enjoy socialisingand feel that I get on well with all kinds of people. I enjoy playingsports such as
football,basketball and weighttrainingand try to do this as often as possible. I enjoy goingon holiday
and exploringthe world.
REFERENCES
Availableon request.