The document discusses exceeding customer expectations by delighting customers rather than just satisfying them. It explains the difference between customer satisfaction and customer delight, and how delighting customers can benefit a business. It then provides tips on how to delight customers through empathy and going above and beyond their expectations.

1. Exceeding Customer
Expectations
Jiffriya Muziney
Jobs4u Career Services

2. Difference between
Customer Satisfaction &
Customer Delight

3. Power of Delighting Your
Customer ?

4. How to Delight your Customer

5. How to Delight your Customer

6. How to Delight your Customer

7. How to Delight your Customer

8. How to Delight your Customer

9. Elements of EMPATHY

10. How to Delight your Customer

11. How to Delight your Customer

13. Jobs4u Career Services
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