A presentation by Shermandra Singh, business development manager, Dovetail Business Solutions during the Afri-logistics & Supply Chain Convention 2016 held on 3-4 March in Johannesburg, South Africa.

3. Fargo Courier Ltd
o 2nd Largest courier company in Kenya and East
Africa
o Processes over 150 000 waybills per month
o Over 90 branches and depots countrywide
o Over 450 couriers servicing these depots

4. o Want to be the number one courier company in
East Africa
o Use technology to drive the business forward
o Use technology to reduce growing people costs
o How can they do more with same assets
o Manual processes are tedious
o Lost revenue
o Poor customer service
o Growing Volumes and expanding presence
o Pursue new opportunities
o In Kenya, Tanzania and Uganda

5. o Want to be the number one courier company in
East Africa
o Use technology to drive the business forward
o Use technology to reduce growing people costs
o How can they do more with same assets
o Manual processes are tedious
o Lost revenue
o Poor customer service
o Growing Volumes and expanding presence
o Pursue new opportunities
o In Kenya, Tanzania and Uganda

6. Successfully delivering logistics
solutions since 1994...
o Preferred Logistics Software provider in South
Africa
o Proven track record of delivery
o Similar clients implemented in SA and other
countries
o Functionally rich solution
o Transport, Mobile and Warehouse Management
software fits the business need
o Forward thinking innovative team

7. The Challenges
o Electricity challenges in remote locations
o Server hosting in South Africa
o The option to work on-line and off line
o Solution standardisation across the business
o Mixture of courier, breakbulk and messenger services
o Cashless cash management system a must have
o Low cost stable devices - or project is not viable
o Big bang rollout to prevent confusion or limit business disruption
o Train over 450 users, drivers and couriers to be ready for the Big Bang
rollout
o Implement in traditional branches and unique depots
o Operational and Financial rollout in parallel
o Implement a solution that create a paperless delivery environment

8. The scenario of what we had to deal w
Staff that gets the
job done – no
excuses
Improving
Infrastructure

9. Supporting the business growth

10. Copyright © Dovetail Business Solutions 2010
COMMUNICATION
Hi
Fargo
Courier
s...
DELIVERY
POINT
PROCESS ITEM
DRIVER DE-
BRIEF
LABEL &
SCAN,
WEIGHING &
DIMENSIONIN
G RATING
SORTING
CONSOLIDATI
ON
CROSS DOCK
LINE HAUL
MANIFEST
PROCESS ITEM
PROOF OF
COLLECTI
ON
COLLECT
GOODS
LABELLIN
G
SCANNING
PROCESS ITEM
REQUEST
FOR
SERVICE
STANDING
COLLECTION
OR
QUOTE
INVOICING
ELECTRONIC
DOCUMENT
MANAGEMEN
T
PROCESS ITEM
DELIVER
Y
MANIFES
T
STORAGE
SCANNING
SORTING
ROUTING &
SCHEDULING
ITEM
DELIVER
GOODS
SCANNING
VERIFICATI
ON
PROOF
OF
DELIVER
Y
PROCESS

12. o Out of the box thinking
o Limit reliance on traditional desktop computing
o Extend access of the core FreightWare TMS module
o Simple and easy to navigate User Interfaces for core operational
processing
o Process standardisation across the business
o Use one mobile device for multiple purposes
o Find robust low cost Android devices for mobile module
o Create a stable solution with low bandwidth usage
o Auto generate electronic documents for collections, waybills & ePODs
o Automatic rating and billing – seamless interface into SAP ERP
o Identify and train a team of super users to support the system
o Strong change management within the business

13. Sourced a rugged, low cost
Android device

17. o Project Live – before peak period
o Approx 450 Mobile devices rolled out, including TMS software
o Initial challenges overcome
o System issues
o User issues
o Network issues
o System adoption in the business
o System working well – some minor issues to resolve
o Off line and on line access works for the different modules
o Rating is automated – high complexity
o Live web track and trace available to customers
o Business expanding to handle eCommerce services with new technology

18. Award for
consistent and
accurate use
of Mobile
solution in the
field