1. ______________ TREVOR R. TURNBOW ________________
JANUARIUSWEG 30  68526 LADENBURG  GERMANY
MOBILE: 0176-64754108  EMAIL: turnbow.trevor@googlemail.com
SUMMARY ______________________________________________________________________
A recent international business graduate, with an extensive and decorated
military background in the field of telecommunications and customer support.
HIGHLIGHTS ____________________________________________________________________
 Self-directed and decisive
 Customer service-oriented
 Expertise written and verbal
communicator
 Works well with culturally
diverse groups
 Experienced troubleshooter
 Enthusiastic team player
EXPERIENCE ____________________________________________________________________
02/2015 - 06/2016 SCHILLER INTERNATIONAL UNIVERSITY – Heidelberg
LIBRARY AID
 Volunteer Library Aid
 Provided assistance to students and professors on multiple projects,
papers, and presentations
01/2007 - 04/2008 US ARMY - Mannheim
PERSONNEL MANAGER
 Facilitated and provided presentations with instructions in large
group workshops for a variety of topics
 Developed, coordinated and evaluated soldier training
 Information adviser to officers and staff
 Updated computer databases daily using Microsoft Word, Power Point,
Excel, DTMS System and MEDPROS
 Held SECRET security status
12/2005 - 01/2007 US ARMY - Baghdad, Camp Stryker
TELECOMMUNICATIONS HELP DESK SUPERVISOR AND SITE MANGER
 Managed and oversaw support help desk for IT, cable, internet, telephone,
and troubleshooting for 5,000 users
 Conducted teleconferences for President Bush and Ministers of Iraq
 Supervised installation and operation of communications in the courtroom
for Saddam Hussein's trial
 Responsible of seven soldiers' readiness, professional growth, work schedules
and welfare
12/2004 - 11/2005 US ARMY - Mannheim
LINE OF SIGHT COMMUNICATIONS, SECTION LEADER
 Promoted professional growth and training for three communications teams
 Expert on line of sight operations microwave radios, troposphere
communications, troubleshooting, and signal flow
 Middle management position responsible for eight soldiers, four
communications shelters and equipment in total of $7 million

2. 12/2003 - 12/2004 US ARMY - Kuwait, Camp Buehring
IT HELP DESK SUPERVISOR
 Responsible for daily operations and running of the Camp’s Communication
Help Desk, and six Soldier's training and welfare
 Working with customer support for telephone, internet, and video
teleconference for over 8,000 customers at one time and over 55,000
customers over one year
 Provided help and support for installation of infrastructure communications
for incoming personnel to Camp Buehring
02/2002 - 12/2003 US ARMY – Mannheim
COMMUNICATION SYSTEM TEAM LEADER
 Promoted acting Sergeant and took charge of a line of sight communications
team
 Provided counseling, professional growth, and welfare for two Soldiers
 Took responsibility for $2 million worth of communications equipment
02/1998 - 01/2002 US ARMY - Fort Drum, USA/Mannheim, Germany
COMMUNICATIONS SYSTEMS OPERATOR TEAM LEADER
 Promoted to leadership position and took charge communication team
 Oversaw Professional growth, counseling, and welfare for two Soldiers
EDUCATION ____________________________________________________________________
10/2014 – 06/2016 SCHILLER INTERATIONAL UNIVERSITY HEIDELBERG CAMPUS– Largo, FL, USA
BACHELOR OF SCIENCE: INTERNATIONAL BUSINESS
 Graduated with a GPA: 3.46 out of a possible 4.0
 Graduated in top 5% of Class
10/2013 – 09/2014 UMUC (UNIVERSITY OF MARYLAND UNIVERSITY) – Adelphi, MD, USA
BACHELOR OF SCIENCE
 Focus on Human Resources
08/1993 - 06/1997 CLIO AREA HIGH SCHOOL – Clio, MI, USA
 Graduated with High School Diploma
SKILLS ________________________________________________________________________
Microsoft Office Suite expert, logical problem solver, expertise in customer
support, experienced professional counselor, creator and maintainer of
databases, IT support specialist, motivated group member and leader,
professional work ethics
LANGUAGES ____________________________________________________________________
English- Native Speaker, German- Intermediate
INTERESTS _____________________________________________________________________
Geocaching, card and board games, computer gaming, traveling, camping,
fishing, and hiking