Providing our customers with proper installation and after sales services. Engaging our pre sales team to design perfect and cost effective solutions for our customers. Providing back end support to our customers and assigning them with the right system integrator. Providing our customers with proper installation and after sales services.

1. 1. We offer AV Basics training for our IT, Telecom, and emerging AV partners.
2. We provide practical training to partners and collaborate on demo projects based on
opportunities and expertise.
3. We conduct product training in our Product Experience Centre at the head office.
4. We meet with customers and our partner SI to understand their needs and draft solutions.
5. We secure projects with respective OEMs, offering comprehensive protection due to our
exclusive partnerships and import rights.
6. Our certified design team assists SI in planning customer spaces considering interiors,
acoustics, usability, and future growth.
7. We generate detailed design and functionality statements, budget proposals, and technical
specifications for customer comprehension, including Solution Design Documents, RFPs, and
tender specifications.
8. We offer customer consultation at various project stages, from design drafting to project
handover.
9. Our procurement process manages and delivers OEM orders efficiently and promptly, backed
by OEM support due to our high-volume operations.
10. Our SCM team provides transparent, trust-building order processing updates and item
tracking.
11. Our certified integration team focuses on coordination and detailing for optimal AV
infrastructure or Data Centre Solution setup, backed by continuous SI team project monitoring.
12. Initial IPQC checks during installation address deviations and safety concerns, ensuring
quality installation.
13. Equipment is installed as per standards, programmed, and configured to achieve desired
functionality.
14. User acceptance tests are conducted by our certified engineers, ensuring a thoroughly
tested, functional AV system at handover.
15. Off-site teams monitor installation quality through live streaming.
16. We present a live project demo to customers before handover.

2. 17. Our team suggests a demo and proofs of concept for any additional modifications or
upgrades.
18. We offer a consolidated post-project maintenance and support plan.
19. Our service level agreements are customized based on business needs and installed
equipment, supported by OEM-trained engineers.
20. Our post-sales Resource Planning System ensures rapid resolution of raised tickets to
maintain functionality.
##Provide Training:
We offer AV training for our IT, Telecom, and emerging AV partners and work with them on an
opportunity and expertise basis.
##Consultancy:
Our people are full of knowledge of industry,standards and practices.So,they can also value-add
to our partners by providing consultancy for their projects and customers' needs.
##Solution Design
We generate detailed design and functionality statements, budget proposals, and technical
specifications for customer comprehension, including Solution Design Documents, RFPs, and
tender specifications
##Installation
Initial IPQC checks during installation address deviations and safety concerns, ensuring quality
installation.Equipment is installed as per standards, programmed, and configured to achieve
desired functionality.
##Project Handover
User acceptance tests are conducted by our certified engineers, ensuring a thoroughly tested,
functional AV system at handover.Making presentations to customers and explaining proof of
concept.
##After Sales Support
We offer a consolidated post-project maintenance and support plan.Our post-sales Resource
Planning System ensures rapid resolution of raised tickets to maintain functionality.