1. CURRICULUM VITAE
FOR
TRACY TASHINGA MUZUVA
0772843215/04782138
E-mail: tracytashinga@yahoo.com
Postal Address: block 4, flat 10 odzi flats Eastlea
A self motivated lady with a Bachelor of Science Honors Degree in Sociology and Gender
Development from Women’s university in Africa
OBJECTIVE
Find challenging fulfilling work and further my expertise and studies while growing within a
team and organization.
WORK EXPERIENCE
DHL EXPRESS AGENT: Fredex Financial Services
Front line agent: July 2014 to present
 Attending to customer queries
 Knowledgeably offer customers the most suitable DHL service based on their unique
needs, and actively attempting to close the transaction by converting their enquiries
and securing their bookings.
 To effectively respond to all customer enquiries regarding DHL’s services, by
consistently and confidently providing customers with accurate information.
 Confidently and knowledgeably handle customer complaints while maintaining
composure, and take all possible actions to resolve issues to the customers’
expectations without compromising DHL’s position by over-committing to
customers, or being unrealistic in what is offered.
 Electronic receipting
Fidelity Life Assurance

2. Branch Administrator (Marketing Division): December 2013- February 2014
Duties
 Creating daily cash reports
 Creating branch weekly report
 Administration for 35 marketing agents
 Compiling new business proposals
 Receptionist duties
Fidelity Life Assurance
Data capture clerk: October to December 2011
Duties
 Creating funeral policy documents
 Data capturing
 Amending policy documents
ACADEMIC PROFILE
TERTIARY STUDIES
Institute Women’s University in Africa
Degree Program: Bachelor of Science Honors Degree in Sociology & Gender
Development
Degree Class 2.2
 basic computer literacy
 communication skills
 introduction to Sociology 1
 introduction to Psychology 1
 introduction to Cultural anthropology
 introduction to Social Psychology
 Anthropology 2

3.  Psychology 2
 Sociology 2
 Social Psychology
 Introduction to Gender Studies
 Qualitative Research Methods
 Sociology of Development
 Sociology of Organizations
 Household and Family Studies
 Sociology of the environment
 Sociology of Mass Communication
 Sociology of work and Industrial Relations
 Civil Society and Governance
 Rural and Urban Development
 Quantitative research methods
 Social Theory 1
 Social Policy and Administration
 Labor Studies
 HIV and AIDS and Psychosocial Support
 Sociology of Medicine and Healthcare
 Conflict transformation and management
 Social theory 2
 Project planning and management
 Sociology of Medicine and Healthcare
 Conflict transformation and management
ZIMSEC Advanced Level: Trend- tech Academy (2008- 2010)
2A Level passes in Business Studies and Geography.
ZIMSEC Ordinary Level: ZRP High School (2004-2007)
6 O’Level passes including Accounts and English Language
CAREER OBJECTIVES
 To engage in a dynamic and progressive organization that will lay a firm and
illustrious career foundation.

4.  To work in an environment that best develops my potential and unexplored abilities
and allows me to put all my theoretical knowledge into practice.
PERSONAL ATTRIBUTES
 Fast learner; quick to understand and implement new skills
 Excellent communication skills and reporting
 Good listener: listens and takes into consideration other people’s views
 Ability to work without close supervision and address problems
 Team player: ability to work within a team or be the team leader
 Gathering or translating business requirement effectively
 Foreign Travel: I enjoy travelling
 Hobbies: reading
PERSONAL PROFILE
Surname Muzuva
Name Tracy
Nationality Zimbabwean
National I.D Number 63-2320919 W 43
Passport Number BN643756
Date of Birth 17 July 1991
Gender Female
Religion Christianity
Marital Status Single
Languages English and Shona
COMPUTER SKILLS
 Microsoft word
 Microsoft excel

5.  Microsoft access
REFERENCES
Mr German Mushoma Mr Takunda Chabata
Fidelity life Assurance Faculty co-coordinator
66 J Nyerere way Women’s University in Africa
Zimbabwe Upper East road
Email: mushomag@fidelitylife.co.za Mt Pleasant, Harare
Mobile: +263 783016499
Mobile: +263 772101046 takundachabata@gmail.com
Tel: +263 4773594