Digital Transformation - On the Ground with Nintex
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The video recording is available here: https://www.youtube.com/watch?v=EtJ7N6V-SoA Everyone is talking about digital transformation, but in many cases it’s become just another buzzword floating around. The question remains, how can an organisation cope with the influx of consumer apps, mobility, and the demands of customers in the digital world?
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Digital Transformation - On the Ground with Nintex
- 6. — they change the rules.
- 12. 1,000+ 1,400+ Business Model Innovation New 400 R&D Innovation 7.5M+ of customers 1600+ Partners 22 languages Millions of licensed users 90+ countries 6000+
- 13. 6,000+ TECHNOLOGY FINANCIAL SERVICES HEALTHCARE MANUFACTURING RETAIL & CPG RAPID PRODUCTIVITY GAINS ACROSS ALL INDUSTRIES ENERGY GOVERNMENT SERVICES ENTERTAINMENT & MEDIA
- 14. Platform
- 15. Nintex Workflow Cloud is a cloud architecture that extends the Nintex Workflow Platform to enable a completely new set of process automation scenarios. Multi-tenant, platform independent workflow with the most intuitive workflow designer in the market to meet users where they do their work, not force them to learn new tools processes regardless of how information is captured, processed, or stored Cloud based Easiest Designed Orchestrate ™
- 16. 16 The Problem High printing and storage costs Low customer satisfaction Limited sharing and collaboration Poor version control Manual process automation Environmental considerations Speed to implement change
- 17. 17 The Solution Content and Document Management Scan to SharePoint solutions Cloud Storage Mobile and electronic data input Document Generation Electronic Signature 3rd Party Data Sources
- 18. Employee onboarding Alert IT Benefits of automating onboarding processes with Nintex Improve productivity Standardize processes Reduce IT overhead Accelerate provisioning Retain users Ensure compliance Generate employee account Allocate software licenses Update HR systems
- 19. Contract management Retrieve contracts Modify & review Approve, route & enforce Benefits of automating contract management with Nintex Accelerate sales cycles Improve renewal rates Boost revenue Improve accuracy Ensure compliance Increase customer satisfaction
- 20. Safety inspections Benefits of automating safety inspection processes with Nintex Ensure worker safety Minimize litigation risk Faster emergency response Expedite data capture Ensure compliance Improve accuracy Schedule safety inspection Generate inspection form Submit and approve form data Alert stakeholders
Editor's Notes
- Nintex – workflow, forms, automation New Horizons – behavioural & cultural change, technology, project & service management
- Nintex was born out of the belief that there’s always an easier way to do something, and automating many tasks is that easier way, freeing your staff and users up to carry out more value add tasks, central to their role and suited to their skillsets.
- It’s evident to all of you that the needs of business and the way IT serves them has changed. In the last few years, information flow, velocity and volume has changed in an irreversible manner. Decisions must be made with more analysis and data than ever before but in a fraction of the former time allowed. Different technologies must now be applied while efficiencies must concurrently be gained to free up resources to apply to changing the way systems work. The risk if we don’t adapt? Declining service levels and enterprise performance. The opportunity? Better customer engagement, agility, growth and enterprise performance.
- The pace of that change has been increasing during the past five years. Digital disruptions are forcing IT leaders to address the need for change at a pace never before seen – social media influence on business. Business users will need to develop the ability to perform lightweight, self-service data and application creation and integration Solution opportunities appear and disappear at faster rates, lightweight configurable systems displace legacy IT, functionality is decomposed across internal and external providers, and monolithic systems and vendor relationships give way to loosely coupled ecosystems. So what happens to companies that embrace the digital era and transform to ultimately deliver better customer experiences? Accenture reports that those leading companies are 26% more profitable than their industry peers.
- Today’s users are connected, informed, self-educated, impulsive, impatient and empowered. Leaders from Sales, Operations, Marketing and HR, have a real—and growing— presence and influence on IT. In fact, 37% of IT leaders indicate the rate of outside spending is on the rise, and 25% say IT gets involved in this spending only when invited to do so by business units. In other words, your jobs now require a lot of collaboration.
- It’s impossible to overstate how important technology has been to our culture in recent years. In the last two decades alone, we’ve seen technological advancements that have completely redefined the ways we work, play and interact every day and the pace at which it all happens. This era isn’t just another technological wave. We’re in the midst of a major transformation. Airbnb don’t own a single hotel room. Airtasker have no staff. YouTube/Twitter/Facebook don’t create content. Uber don’t own a single car. WhatsApp displacing telecoms Netflix revolutionizing home entertainment in the same way Spotify changed music streaming.
- The mobile Internet, social networking, sensor technology, cloud computing, machine learning, big data, predictive analytics and the Internet of Things are having a fundamental impact on our professional and personal lives. While technology has been viewed as a strategic asset, it now becomes a competitive weapon in business. Because digital businesses are focused on integrating these digital technologies to transform how work gets done. Businesses are reinventing and re-thinking how they do business, how they serve their customers, and where they find value. McKinsey research shows that companies have lofty ambitions: they expect digital initiatives to deliver annual growth and cost efficiencies of 5 to 10 percent or more in the next three to five years.
- And this changing market landscape creates massive market opportunity. IT challenges combined with needs from lines of business creates the perfect environment for next generation solutions
- Rising consumer expectations and the emergence of social media and mobile devices have caused business leaders to become vigilant in their quest to deliver excellent customer service. Data shows that the back office is a major contributor to an excellent customer experience; it’s where you find nearly three-quarters of employees who support customer engagement. This means that you must be able to bridge the font office and the back office. When it involves different platforms such as Microsoft and Salesforce, that’s not an easy thing to do. The top CEO objective of digital transformation is improved constituent engagement leading to more market share and revenue growth.
- Most people carry computers in their pockets which can keep them connected with each other, and to more data and processing in the cloud. Today’s workforce is mobile, and if you want to get the best work out of your people, you need to give them every tool it takes to be productive on the go.
- We know that business operations are changing in ways that we’ve never seen. As we’ve continually done, Nintex is evolving its technology to meet your growing needs. With that in mind, I want to take you through what you might call our innovation journey to date.
- Here’s a quick view of our global enterprise grade customers across major vertical markets. Examples: A Nintex partner helped a healthcare provider use Nintex Workflow to automate its lifecycle management, employee evaluations and capital requests. It saved them time with employee onboarding by eliminating manual tasks, so that the IT and other departments could focus on more patient-centric tasks. Another partner helped an engineering firm in the manufacturing sector replace its legacy system with Nintex workflows to streamline document approval, document management and transmittal processes. The customer increased its engineering productivity for their clients while minimizing risk. Our products are also used in government services – a fire department worked with one of our partners to overhaul its 450 stations’ processes to eliminate slow paper intensive tasks, improving its ability to manage, share, and access life-saving information.
- The Nintex Platform continues to expand to meet the growing needs of customers. Customers need heterogeneous systems that can work cross platform and we do that today across two of the largest platforms, Microsoft and Salesforce. And, content sources like box, Dropbox, Dynamics, SAP, Workday and others continue to grow which means that Nintex platform has to expand as well. Nintex Workflow: Automate core business processes with a few clicks - not code. Nintex Forms: Build and customize forms in a simple, point-and-click format. Make it easier to get the data you need to work efficiently. Nintex Mobile: Access workflows and forms securely from anywhere and on all of your mobile devices, online or offline. Nintex Hawkeye: Analyze and target processes to maximize ROI. Nintex Connectors: Easily connect processes with business applications, content repositories, cloud services, and more. Nintex Drawloop: Automate document creation by dynamically merging Salesforce data into one or more document templates.
- So what is Nintex Workflow Cloud? Nintex Workflow Cloud is a highly sophisticated, cloud architecture that compliments Nintex Workflow to empower you to address a completely new set of process automation scenarios. It is a cloud based platform that is independent from a platform such as SharePoint It is the easiest workflow designer in the market, because It is designed to work where users works without needing to learn new tools You can orchestrate processes regardless of how you capture, process or store it.
- Holding this glass of water for a short time is a mild annoyance, but the longer I hold it up, the larger and larger the pain point becomes. That’s the price of letting the smaller bottleneck processes build up.
- Challenges: Onboarding is paper-intensive— organizations struggle to manage cumbersome paper forms and satisfy compliance requirements. • Manual provisioning and de-provisioning of user accounts wastes time • Unnecessary/incorrect software licenses for new users add expenses • Lost productivity caused by approval bottlenecks, forcing a new employee to wait for hardware or training content • Significant time and money needed to copy, file, and securely store hard copies of approved documents Solutions: Nintex streamlines onboarding processes for customers, vendors and new employees through workflow automation. • Unify management of mailboxes, active directories, user-groups and external systems • Assign desired licenses to employee, significantly reducing IT support tickets • Schedule reminder notifications for IT/HR to set up work stations and schedule orientation sessions • Manage electronic documentation; access/publish documents to/from line of business applications, and integrate them e-signatures Key stats: $37 billion – average annual cost to organizations as a result of new employee failure due to a poor understanding of their jobs $15 billion – average cost of fines for violation of laws due to poor customer onboarding 2X employee – turnover costs can be as high as 2X an employee’s annual salary. Hiring and training a new employee can cost between 30% and 50% of that person’s salary (SHRM, 2014)
- Challenges: Contract management is labor-intensive. Organizations struggle with erroneous contracts and ineffective compliance management • It can take significant time and money to copy, file, and securely store hard copies of approved documents • Poor tracking of price, payments and renewals can create large revenue holes • Lack of visibility and failure to comply with contractual obligations can lead to regulatory sanctions and penalties • Approval bottlenecks can result in lost productivity and dissatisfied customers due to paperwork review and approval delays Solutions: Nintex streamlines contract management processes with efficient document approvals, electronic signatures, and scheduled alerts • Auto-generating contracts in Word, PDF or Excel file formats eliminates lost paperwork and version confusion • Set automatic notifications prior to the contract renewal date • Easily audit the contract contractors are not in violation of the terms to which they have agreed • Secure access to contracts anytime, from anywhere. Access/publish documents to/ from line-of-business applications, and integrate them with digital signatures Key stats: $153 billion – average annual loss to organizations as a result of missed savings opportunities 9.2% average revenue loss due to poor contract lifecycle management 70% average percentage of troubled relationships between buy/sell side vendors caused by contractual issues (Aberdeen Group, 2003)
- Challenges: • Documenting inspections is a lengthy, paper-intensive process and difficult to secure in inclement conditions • Manual data entry contains illegible handwriting, miscalculations, and missed form fields • An incorrect set of forms requires follow-up and multiple visits and delays in the communication of critical, time-sensitive information • Overhead costs, including paper and printing costs, fuel costs of transporting completed forms back to the office, increase data entry labor costs, and more • Manual scheduling may miss critical, regular safety checks and lead to non-compliance Solutions: • Improve data capture on mobile forms, even when offline, and sync with SharePoint when connected • Capture accurate data with form attachments, geolocation, image annotation, calculated fields, and e-signature capabilities • Allow users access to only those forms that are relevant to them, on their device, via a manageable and governable solution • Automate record entry in line-of-business applications via real-time synchronization for instant accessibility • Set reminders, auto-schedule and track progress of all inspections to ensure compliance Key stats: $198.2 billion – total cost of occupational injuries and deaths to society $36.3 million – total significant (over $100K) fines in 2015 in 170 U.S. cities $127,000 – total of significant (over $100K) fines in 2015 in 170 U.S. incidents (National Safety Council, 2014)
- Demo….