How to give constructive feedback ? | Sales training day | AIESEC BABEZ

1. Sales Training Day
By Tinhinane AITHAMOUDA
03/10/2014

2. Agenda
Time Activity Performer
9:30 – 10:00 Welcome word Tinhinane AITHAMOUDA
03/10/2014
10:00 – 10:45 What’s the added value of
student organizations to
the society in Algeria?
Chouaib Attoui
10:45 – 11:30 AIESEC products Mourad Yazli
11:30 – 13:00 Break
13:00 – 13:45 How to sell AIESEC
products?
Mohamed Amine
Belghoul
13:45 – 14:45 Simulation All
Judges: Mohamed Amine
Belghoul, Ghalib Fissah,
Karim Hamaili, Tinhinane
AITHAMOUDA
14:45 – 15:30 Sales in LC BABEZ: Keep
Improve Start Stop
analysis
All
15:30 – 16:00 Closing EB

3. Goals
03/10/2014
Financial
stability
Empower LC
BABEZ
members with
sales skills
Increase
teamwork
within LC
BABEZ
Expand LC
BABEZ
network

4. What I expect from you
03/10/2014
 Active listening
 Questioning
 No «I know everything»
 No mobile phones
 Giving constructive feedback

5. Feedback ?
03/10/2014
Feedback exists between
two parties which affects
each other

6. Feedback
 Helps to indentify areas of improvement
 Boosts confidence in the areas people are good
03/10/2014
 Motivates behavioural change

7. Feedback and AIESEC
Who ? How ?
03/10/2014
 In each work:
 LCP to VPs,
 VPs to Coo,
 Coo to members,
 all to organization
 By personal/TM talks,
 by writing emails with
correcting something,
 by special feedback
sessions,
 by sugar cubes

8. Feedback
technique
This technique is called
the sandwich technique
Be careful to not forget
about the last part
03/10/2014
 Praise: for strenghts and good
performance
 Tell: the behaviour you observed and
how does it differs from the one you
expected
 Praise: the ability to improve and tell
examples where it happened

9. Tips on giving feedback
03/10/2014
 Great job on the report, I
liked.
 You have done very well
for the sponsorship
package. I liked how you
higlighted particular
strenghts of AIESEC and
opportunities for
company. Your graphics
made it very clear and
understandable

10. Tips on receiving feedback
03/10/2014
 Take feedback as a gift
 Let the person finish what she/he is
saying
 Ask for clarifications if needed
 Don’t make excuses on Your behaviour
 Ask the person to give You alternatives
 Thank the person for feedback

11. 03/10/2014