1. Timothy Wampler, B.S., M.S.W.
3603 Hope Valley Road, Durham, NC 27707
Cell: 919-308-6076 tpshwampler@icloud.com
EXECUTIVE SUMMARY
High-energy Customer Service Representative Coordinator and Health Care Operations
Manager successful in building and motivating dynamic psychiatric and medical care teams as
well as disaster response teams. Strong desire to return to work force to utilize specialized skill
set to enhance organizational development and mission critical operations. Possess the
capacity to defuse and empower work environment that is highly stressful by cultivating a work
culture in which staff members feel understood, feel comfortable voicing questions and
concerns, as well as contributing new ideas that drive organizational growth, while keeping
organizational missions and priorities remaining at the forefront. Successful management of
multiple organizational sites delivering a variety of health care and crisis services. Exceptional
management of multi-million dollar contracts, development of operating protocols, scope of work
guidelines and benchmark quality standards.
CORE SKILLS
Complex problem solver Ability to train others
Sound critical judgment Self-directed - Team Player
Decisive decision maker Skilled Customer Service Representative
Skilled Customer Relations Trainer Calm under pressure
RECENT PROFESSIONAL EXPERIENCE
Corporate Trainer - Capital City Group - July 19, 2015 - December 19, 2015
Currently working as a Full time Corporate Trainer which focuses upon developing sales
representatives and teaching them the core skill foundations that includes: Customer interaction
to promote products & services, Maintaining professional standards in sales & customer
relationships, Participating in daily training sessions & campaign meetings, as well as,
contributing to a positive & energetic environment. Daily duties include competition of second
round interviews with hiring authority, maintaining a rapport with customer base, presenting
product information, sales of products being represented from two of the Forbes top six
companies in the world (i.e., At&T and Direct TV). Instruct client representatives in completing
customer orders, follow-up with installations, and ongoing sales in major retailers.
EDUCATION
MSW: Social Welfare, 1994 UC Berkeley ︎ Berkeley, California
Field study of concentration was policy and administration and clinical intervention. Completed
two internships: 1) Solano County Mental Health Administration and Solano County Adult Walk-
in Crisis Unit. 2) Veterans Administration located in downtown Oakland, CA. Completed
specialized training in the evaluation and treatment of combat Post-traumatic Stress.

2. Bachelor of Science: Psychology, 1990 Arizona State University ︎ Tempe, Arizona
Experience included two years working as a research assistant for the Program for Prevention
Research Center. Studies included directed participation in the Children of Alcoholics school
intervention program and Children of Divorce intervention program.
Historical Professional Experience
Coordinator-Clinician-Researcher-Chairman, 05/1994 to 06/2012 Department of Veterans
Affairs September 2009 - June 2012 Responsible for coordination and delivery of psychiatric
emergency services within a large VA emergency department setting. Provided consultation to
emergency room staff on interventions for psychiatric crises, led multidisciplinary teams
consisting of psychiatrists, psychiatry residents and social workers. Provided in vivo education
on the management of crisis situations involving patients, patient family members, staff
members and community members.
June 2006 - September 2009 - Clinical Social Worker
Established outpatient mental health care services for returning combat veterans and their
families. Established and coordinated a combined primary care/mental health care team which
provided a system of continuity integrating psychiatric and primary care medical services, in
order to provide a one-stop approach to comprehensive health care.
May 2002 - June 2006 Community-based Outpatient Clinic Coordinator
Responsible for the development and establishment of a three large community-based clinics to
provide primary care, mental health and specialized medical services. Developed business
plans to fund and operate clinics serving 30,000 veterans. Executed procurement of contract
services and administrated financial oversight for multiple contracts for services totaling 8.2
million dollars per year. Identified and gave incentive awards for continually bringing projects in
on time and under projected budget.
December 1997 - January 2002- Clinical Coordinator for PCT (Post-traumatic Stress
Disorder Clinical Team) Served as the Former Prisoner of War Coordinator
and Chairman of Ex- POW Advisory Committee.
Coordinated hospital- wide effort to deploy mental health professionals to the scene of the World
Trade Center terrorist attacks. Developed first-ever Anger Management Protocol for combat
veterans suffering for PTSD. Served as De-Stress Coach - Providing 24 hour 1:1 services for
newly returning combat marines at Camp Lejeune. Provided a comprehensive range of clinical
services.
May 1994 - November 1997 - Inpatient Psychiatry
Coordinated mental health services for active duty service men and women at Travis AFB. Lead
Clinician in DOD/VA joint venture to establish seamless continuity of care for service men and
women being medically boarded (MEB) due to psychiatric conditions. Provided Critical Stress
Incident Debriefing for AF crisis situations occurring on base and other AF installations.
Facilitated process action teams to assist with the integration of active military services and
veterans administrations services.

3. Mental Heath Technician, 05/1990 to 04/1992 Van Nuys, California
Worked as mental health technician assisting nursing staff providing inpatient psychiatric
services to adolescents and adults. Conducted gang outreach services to local Vocational
Rehabilitation Center servicing a large gang population. Facilitated rap groups with both male
and female gang members and provided crisis assistance for gang members who had lost a
family member due to gang violence or who wanted an alternative to gang life.
Research assistant, 05/1988 to 05/1990 Program for Prevention Research ︎ Van Nuys, Arizona
Data analysis: Interviews of children and family, wrote reflex files for statistical data analysis
programs, self-esteem coach for children at risk due to parents being divorced or alcoholism.
Conducted literature reviews and analysis on empirical evidence related to the impact of
adverse events on the emotional development of children.
Publications ︎
Calhoun,P.S., Wampler,T.P. Institute of Medical Research New Investigator Award - $15,000
grant (1999). The Development of Anger and Aggression Group Intervention Manual for
veterans suffering from Post-traumatic stress disorder.
Sandler,I.N., Ayers,T.S., Bernzweig,J.A., Wampler,T.P., Harrison,R.H., & Lustig,J.L. (1990,
August). Children coping with divorce-related stressful events. Paper presented at the American
Psychological Association, Boston, MA.
Ayers,T.S., Sandler,I.N., Bernzweig,J.A., Harrison,R.J., Wampler,T.P, & Lustig, J. L. (1989).
Handbook for the content analyses of children's coping responses. Tempe: Program for
Prevention Research, Arizona State University.
Calhoun,P.S., Wampler,T.P. (2002). Treatment Manual, Group Treatment of Anger and
Aggression in Combat Veterans suffering from PTSD, Veterans Administration Health Care
System, Durham NC.
Calhoun,P.S., Beckham,J.C., Feldman,M., Bosworth, H.B. & Wampler,T.P. (2000). Caregiver
Burden and Psychological Distress in Partners of Veterans with PTSD. Paper presented at the
Sixteenth Annual meeting of the International Society for Traumatic Stress Studies, San Antonio,
Texas
National Center For PTSD, Clinical Quarterly Volume 11 (2) 2002, Calhoun,P.S., Wampler,T.P.
“Reducing Caregiver Burden and Psychological Distress in Partners of Veterans with PTSD”
J Consult Clin Psychol. 2000 Oct;68(5):923-7. Drug use and validity of substance use self-
reports in veterans seeking help for posttraumatic stress disorder. Calhoun PS, Sampson WS,
Bosworth HB, Feldman ME, Kirby AC, Hertzberg MA, Wampler TP, Tate-Williams F, Moore SD,
Beckham JC.
Journal of Psychiatric Service. 1998 Feb;49(2):245-6. Risperidone in PTSD. Leyba CM,
Wampler TP. The use of Risperidone in the treatment of PTSD treatment refractory flashbacks,
case report. PMID: 9575018 [PubMed - indexed for MEDLINE]

4. UC Berkeley 1994: Invited to present at the UC Berkeley School of Social Welfare research
symposium. Masters Project: The Role of Employment status as a mediating factor in court
mandated domestic violence treatment programs. A reanalysis of the Dade County Domestic
Violence Project
Awards and Presentations ︎
2006 Incentive award: $1000.00 Grand Opening of the Raleigh VA outpatient clinic, bringing
the project in on time and under budget.
2006 - MC of Grand Opening Ceremony, with Guest Speaker Congressman Price, Raleigh VA
Outpatient Clinic 2005 - Performance Award - Inspector General Inspection of budget and
management of 8.2 million dollar health care contract.
2005 - Facilitated Congressional Town Hall Meeting
Facilitated congressional meeting to facilitate community relations with constituents of
Congressman Walter B. Jones and Durham VA Medical Center Executive Leadership on
Veterans Issues related to new community-based outpatient clinic.
2002 - The American Red Cross Humanitarian Award - For providing disaster mental health
services at Ground Zero
2002 - Commentary WRAL-ABC News Interview Segment, Responding to Terrorist Attacks.
2001 - Durham VA Medical Center Recognition of Outstanding Achievement in Service
Provision. Organized the Durham VAMC 4th mission to support the American Red Cross in
times of National Crisis.Providing disaster mental health services to children and families who
had family member(s) killed in 911 Terrorist Attacks.
1999 - Nominated by the Veterans Administration Heart and Hands Award for outstanding
service to Ex-Prisoners of War
1999 - Guest speaker for the Annual Former Prisoner of War dedication and recognition
ceremony, Durham VA.
1998 - Outstanding service for Ex-Prisoners of War Award, presented by the American Legion.
1998 - Recognition of service above and beyond the call of duty
1997 - Outstanding Performance Rating Award
1996 - Outstanding Performance Rating Award
1995 - Outstanding Performance Rating Award
1994 - Nominated by AF Base Command, to brief Vice-Present Al Gore on status of VA/
DOD ground breaking ceremony. Travis Air Force Base, Fairfield California