1. Intercruises Shoreside & Port Services
Strandboulevarden 122, 2
2100 Copenhagen Ø
Denmark
12 October 2015
To whom it may concern,
RE: Tim Kuhlendahl
As the Human Resources Manager and Pier Supervisor of the Nordic countries and Baltic Sea, I have had the
opportunity to work closely with Tim Kuhlendahl during our 2011-2015 cruise seasons in Copenhagen.
Tim has played a key role in our Airport, Hotel and Pier Agent teams in Copenhagen, assisting Intercruises with various
job assignments during our turnarounds with Royal Caribbean Cruise Lines and Prestige Cruise Holdings. He is very
service minded, works well under pressure, and his warm and outgoing personality is such that he always handles
every task presented to him with great enthusiasm and energy.
He has been a key member of our Pier based team, meeting and assisting guests from all over the world. In order to
become a Pier Agent, Tim has attended our Intercruises Training course for Royal Caribbean Cruise Lines. On this
course he has learned how to deal with cruise guests in general including learning computer check-in systems as well
as various policies and procedures connected to the Royal Caribbean Cruise brand. Being a part of our Pier based team
is one of the most important roles during turnarounds, as their level of performance and speed combined with
accuracy contributes a whole lot to whether our cruise clients have a good experience when starting their holiday
vacation. One of Tim’s greatest attributes is his capacity to communicate with people on all levels, which is of great
value to our operations when handling worldwide guests with different nationality backgrounds.
Tim is a very capable and confident person who takes a great deal of pride in his work, and is a constant source of
inspiration to his colleagues. He is very much a team player as well as possessing the ability to work on his own
initiative.
We sincerely hope to be able to work with Tim again in the future.
Should you require additional information do not hesitate to contact me.
Yours sincerely,
Samuel Bond
Human Resources Manager and Pier Supervisor - Nordic countries & Baltic Sea
Telephone: +45 70 20 62 13
Email: s.bond@intercruises.com