1. CURRICULUM VITAE
ZANDILE MAGAGULA
PERSONAL DETAILS
SURNAME: MAGAGULA
NAME: ZANDILE
ID NUMBER: 9010290253087
GENDER: FEMALE
HOME LANGUAGE: ZULU
FIRST LANGUAGE: ENGLISH
MARITAL STATUS: SINGLE
HEALTH: VERY GOOD
ADDRESS: 8827 RATALAJESTREET
PROTEA GLEN EXT 11
CHIAWELO
1818
TELEPHONE NUMBER: 0739156474
EMAIL ADDRESS: zandilemagagula@rocketmail.com
CAREER OBJECTIVE:
I STRIVE TO START MY OWN TRANSPORT AND LOGISTICS FIRM, WHERE I
WOULD BE APPLYING MY KNOWLEDGE OF ACCOUNTING, KNOWLEDGE
MANAGEMENT, AND FACILITIES.
QUALIFICATIONS
GRADE 12 : PASSED WITH EXEMPTION
YEAR : 2007
INSTITUTE : R.W.FICK SECONDARY
DEGREE : BCOM ACCOUTING (4YEAR)
YEAR : BCom Degree –Completed 2012
INSTITUTE : UNIVERSITY OF JOHANNESBURG
MAJOR SUBJECTS : ACCOUNTING 3B, FINANCIAL MANAGEMENT
AUDITING 3B AND TAXATION 2A
CERTIFICATE : KNOWLEDGE MANAGEMENT (1 YEAR)

2. YEAR : FROM 2014 SECOND SEMESTER TO 2015 FIRST
SEMESTER
INSTITUTE : UNIVERSITY OF SOUTH AFRICA
MAJOR SUBJECTS : KNOWLEDGE MANAGEMENT PRACTICES AND
PRINCIPLES.
CERTIFICATE : FIRST AID LEVEL ONE
YEAR : 2014
INSTITUTE : INSTITUTE OF EMERGENCY FIRST AIDERS
WORK EXPERIENCE
Company: Standard Bank (Corporate and Investment Banking)
Duties: To provide general/secretarial support to a team of
professionals and to provide a wide range of support and assistance
with administrative functions with the objective of impacting
positively on the effectiveness and efficiency of the team. Client
facing-to welcome internal stakeholders onto the floor and direct
them to meeting rooms etc.
Communication-must be able to screen, redirect and handle calls and
emails at a level that promotes efficient time management.
Manage the security risk on the floor- to be very aware of the risks of
allowing anyone in- be conscious of keeping the door closed at all
times etc.
From a compliance side, to assist with Access control for new joiners.
Takes pride in making sure the floor always looks clean and tidy and
makes sure floor always looks clean and tidy and makes sure that all
meeting rooms are in order throughout the day
Period: 26 February 2014- To date.
Company: Motor Finance Corporation/Ned bank
Duties: Call centre agent, handling inbound calls, creating settlement
quotations for clients and dealers, and assisting with statement
queries.

3. Period: 18 June 2013 -15 November 2013
Reason for leaving: Resigned (There was no growth at a call centre)
COMPANY: STERKINEKOR CALL CENTRE
DUTIES : HANDLING INBOUND CALLS
MAKING CREDIT CARD BOOKINGS
LOGGING OF QUERIES
CONSULTING WITH THE DIFFERENT BRANCHES OF
CINEMAS
DISTRIBUTING OF TICKETS ON PROMOTING MOVIES
PERIOD : NOVEMBER 2007-JANUARY 2008
REASON FOR LEAVING: THERE IS NO GROWTH
COMPANY: SOUTHAFRICAN BREWERIES (SAB)
DUTIES : HANDLING INBOUND CALLS
HANDLING OUTBOUND CALLS
DATA CAPTURING
PERIOD : 29 NOVEMBER2010-20DECEMBER 2010
Reason for leaving: The temp assignment ended.
SKILLS
 TEAMWORK
 COMMUNICATION
 HANDLING PRESSURE
 COMPUTER SKILLS, WORD EXCEL, POWER POINT, INTERNET AND
EMAIL/OFFICE OUTLOOK.
PROFESSIONAL SKILLS
 PASTEL,MICROSOFT WORD,EXCEL AND POWERPOINT
ACHIEVEMENTS
2006 : TOP GRADE ELEVEN LEARNER
2007 : SILVER IN ACCOUNTING
REFERENCES
INDRIN PILLAY

4. TEAM LEADER
STERKINEKOR CALL CENTRE
0114457842
Only the best agency- (SAB)
0117898282
Motor finance corporation/Nedbank call centre
Team leader
Lwando Mdikane
0115254044
Kribashen Reddy
Senior Manager of Risk and Operations CIB
Line Manager for Support team
011 721 9533
Kribashen.Reddy@standardbank.co.za
Nonhlanhla Mali
Executive Assistant for IB Africa
0117217219
Nonhlanhla.Mali@standardbank.co.za