Dietmar Wertanzl has over 30 years of experience in hotel and cruise operations. He currently serves as President and CEO of CMI Leisure Management, overseeing hotel operations for 10 cruise ships. Through emphasizing customer service, staff satisfaction, and innovation, he has helped multiple cruise lines earn awards and recognition.

1. Dietmar Wertanzl

2. Dietmar Wertanzl possesses more than three decades of executive
experience in the international hotel and cruise industry,
achieving excellence in operations, transportation, human
resources, and customer service. Bringing his experience to CMI
Leisure Management, Dietmar Wertanzl serves as the President
and CEO of the leading independent cruise hospitality
management company in the small/boutique niche of cruise
ships.

3. At his Miami, Florida-headquartered company, Mr. Wertanzl
oversees hotel operations for 10 ships on worldwide itineraries,
reporting directly to the board of directors. His management style
emphasizes three core aspects: choices, friendliness, and quality.

4. Mr. Wertanzl believes that by inspiring and taking care of on-
board staff members, they will take better care of guests and
exceed expectations. Alongside quality customer service, Mr.
Wertanzl champions innovation. He has instituted industry firsts
throughout his career, such as the Computer University at Sea and
Concierge Class.

5. An effective fleet hotel operations manager, Mr. Wertanzl has
steered cruise lines to multiple awards. Crystal Cruises, for
example, was named “World’s Best Cruise Line” from 1996 to
1999 by Travel Leisure Magazine and “Best Large Ship Line” by
Conde Nast Traveler in the same period. Cruise West, another
cruise line Mr. Wertanzl led as president and CEO, was named
Reader’s Choice Award-Best Expedition Cruise Line by Porthole
Magazine in 2008 and Reader’s Choice Award-Best Cruise Line-
Small Ship in 2008 by Recommend Magazine.