Tiffany Hicks Resume

1. Tiffany Hicks 619-633-4827
tjhowasso@gmail.com
Page 1 of 2
Qualifications
 Lean 6 Sigma trained yellow belt
 Computer proficiency in Outlook, Ms-Word, Excel, PowerPoint, Office, Corel Draw.
 Effective oral and written communication skills as appropriate for the audience
 Strong attention to detail and high organizational skills
Experience
Managing Editor/ Content Specialist- Special Issues December 2014-Present
Freelance Managing Editor for Reed Elsevier GJP
• Manage the editorial process for a portfolio 10 Special Issue experimental biological and medical sciences
journals. Managing the end-to-end publication requiring strong collaboration with an editorial team at
another Elsevier in Chennai and the Publisher in the Netherlands
• Coordinated the editorial process with authors, peer-reviewers, editorial offices, and publishers to save time
and enhance customer experience.
• Handle a high volume of e-mail correspondence over multiple e-mail accounts, requiring adept prioritization
in order to provide informative responses and resolve within 24-hour turnaround time frame
• Assist Guest Editors with editorial process queries, author invitations, peer review, decision letters and final
issue publication
• Author liaison answering email correspondence, adjusting submission deadlines and uploading manuscripts
• Notify Publishing and Editors of problems and or delays in the Editorial review process and or Production
process; suggesting and implement means of improvement in the end to end process
• Maintain and update editorial reports for all author submissions throughout all stages; submission, review
and publication and provide weekly status reports to Guest Editors and Publishers
• Consistent upkeep of weekly reports and reminders for Authors, Reviewers and Guest Editors
Editorial Project Manager/ Content Development/ Journal Manager May 2013-May 2014 (Layoff)
Reed Elsevier GJP
• Manage the entire end to end process of publication of journal articles and issues from submission of articles
for peer review to final issue publication
• Deliver editorial pre-acceptance services to Editors, Authors and Reviewers according to the Service Level set
per journal and specific needs of journals or Editor/Author/Reviewer communities
• Deliver production post-acceptance services according to Service Level agreements set per journal for Society
and special journals
• Publish articles and issues according to budget and provide written and verbal reports or feedback on journal
performance
• Notify Publishing and Editors of problems and or delays in the Editorial review process and or Production
process. Suggest and implement means of improvement in the end to end process
• Professionally represent Elsevier in all dealings with journal scientific communities and focus on continued
improvement in the service that Elsevier provides to the journal scientific communities
Human Resources/ Benefits Coordinator 1999-2003
City of Irving Texas, Irving, TX
• Coordinated health, dental, and death benefits for 1,500 full-time employees
• Orient each employee with available plans and help assess each individual need
• Assisted Payroll Coordinator each pay period with payroll process

2. Tiffany Hicks 619-633-4827
tjhowasso@gmail.com
Page 2 of 2
Executive Assistant to Chief Operating Officer 1993-1999
• Arranged corporate travel and meetings by developing itineraries and agendas; booking transportation;
arranging lodging and meeting accommodations
• Completed projects and special assignments by establishing objectives; determining priorities; managing
time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans
• Updated job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes