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Tiffani Radake
tiff.radake@gmail.com  449 Dulaney Ave, Wood River, IL 62095  618.600.2011
OBJECTIVES
To obtain a position in which I would be able to utilize my knowledge in the field of HVAC to the benefit of the company; in which I could set
goals for my career and progress within the company.
EDUCATION
LCCC, General Studies
EXPERIENCE
Den-Son, Inc. Cooling & Heating  104 E. Center Street, Brighton, IL 62012
Office Manager May 2014 – May 2016
Phone attendant, Scheduling Service Appointments, Dispatching Technicians using GPS and Text Messaging, Client Relations, Parts
Purchasing, Warranty Claims, Processing Financial Loans for Clients, Prepare and Conduct Company Meetings, Accounts Payable, Accounts
Receivable, Payroll, Preparing Sales Tax and submitting to CPA, Records Management, Implemented a New Accounting System to Include an
Inventory System, Influenced a New Pay Structure and Bonus Program for Employees, Restructured Client Pricing for Service Calls &
Maintenance Agreements, Attended Business Management Training with Trane, conducted by Steve Hughes with No Pressure Selling in April,
2016
Hawthorne Animal Hospital  5 Cougar Drive, Glen Carbon, IL 62034
Veterinary Technician December 2011 – April 2014
Following guidelines set by Veterinarians, Administering Medication to Animals, Monitoring and Assisting with surgery and anesthesia, Performing
Radiographs, Medical Record Management, Cleaning & Sterilizing Surgery Instruments using Autoclave, Using and tracking Controlled Drugs,
Medical Charting, Handling Animals, Restocking Materials, Answering Phone & Setting Appointments, Handling Emergency Situations
SKILLS
 Excellent Customer Service
 Great Communication
 Team Player
 Innovative
 Proficient with Computers
 Eager to Learn
 Able to Multitask
 Honest
REFERENCES
Provided Upon Request
TIFFANI RADAKE