2. I am a mid-level Administrative Assistant with more than
15 years experience in administration and management
in offices across many disciplines. Transferability of my
skills is one of my strong points as well as project
management and process improvement. I am presently
considering opportunities that offer me a supportive role
where I can effectively apply new knowledge and
streamline processes that will allow the team and
business to focus on their priorities.
3. PROCESS IMPROVEMENT
• Aegon Marketing
– Standard Operating Procedure required a last
in, first out process. This meant that $1 million
+ was in suspense at any given time due to
the statement generation process. Upon
review of this process, I began processing
based on the next statement date. This simple
change generated a 60% reduction of money
held in suspense.
4. PROCESS IMPROVEMENT
GE Transport International Pool, Inc.
– Changed PDF fillable applications to MS
Word merge documents to facilitate timely title
transfers in the state of California.
6. KNOWLEDGE APPLICATION
• Becket & Lee LLP
– Learned bankruptcy terms and procedures which allowed
me to sort, analyze and deliver approximately 10,000
pieces of mail per day.
• IKON Office Solutions
– Learned how to operate the Xerox DocuTech™ in four
months which facilitated my promotion to Site Manager.
• The Birth Center
– Learned medical terms, healthcare billing rules and
regulations, enabling me to collect two years worth of
unpaid claims from one insurance company.
• GE Transport International Pool
– Learned rules and procedures for 27 DMVs and became
subject matter expert for the California Department of
Housing and Community Development which facilitated the
transfer of more than 1,500 titles and eliminated more than
$300,000 in fees and penalties.
7. TEAM PLAYER
• Annual review quotes
Courtney Sarbaum, • GE Transport International
Manager, Licensing Pool
– Took over Citation
“…One of the most cross-trained processing for
members of the Team.” vacationing team
member. Processed and
successfully disputed
“Tia is always willing to assist hundreds of citations
another Team member in order to
help Licensing meet its business with Toll authorities
objectives.” across the nation, saving
the business more than
$30,000 in a single year.
8. Problem Solver
• The Birth Center
– Researched and documented payments from an
insurance company who denied several claims.
This documentation aided in the collection of
$20,000 in unpaid claims
• Skillshow, Inc.
– Analyzed in-house print costs and submitted a
report detailing monthly savings of more than
$1,000.
