Mbala V. Williams, Sr. has over 20 years of experience in credit, accounts receivable, and collections management. He has been promoted multiple times within financial departments and currently manages credit and collection specialists. Williams has successfully managed receivables portfolios averaging 12% for over 90 day accounts. He is seeking a position as an Accounts Receivable Manager utilizing his proven analytical and leadership skills.

1. Mbala V. Williams, Sr.
9355 S. Racine St • Chicago, IL 60620 • 312-659-4617 • mvw1013@yahoo.com
Skills, Accomplishments and Outcomes
• Highly analytical, motivated leader with 20 years of verifiable experience within the credit, A/R and
collections industry.
• Advanced knowledge and ability when using MS Office and several Accounting software packages.
• Promoted multiple times within financial departments in the last 15 years within the same company
• Manages and mentors Credit and Collection Specialists who have set goals for promotion.
• Has managed more than 750 account files within the collections field.
• Recognized as a results-driven and solution-focused Accounting Specialist who has proven ability,
experience and high-leveled skills to be promoted as an Accounts Receivable Manager.
• As a former Collections Specialist, successfully managed a receivables portfolio averaging 12% for
over 90 day account dollars with an average receivable value ranging from $8.8 - $12.2M.
• Reached a 30% annual improvement over several years in Net Working Capital, Daily Sales
Outstanding (DSO) and Reserved Dollar Reductions.
Professional Related Work Experience
Otis Elevator Company
Regional Collection Manager Chicago, IL. 2009 to Present
• Collaboratively develops and implements the collection practices and procedures to effectively
reduce DSO in all lines of service (New Installations, Modernization, Maintenance Contracts and
Service Repairs).
• Generates spreadsheets for data analysis to better understand collection trends to assist in the overall
collection of aged receivables.
• Creates and implements the use of collection tracking reports and sub-regional collection meetings
for better visibility with disputes by line of business over 90 days, current reserves and forecasted
reserve dollars.
• Provides leadership and direction to local office staff regarding reconciliations for large and/or
severely delinquent contract changes for regional and local offices.
• Currently manages and mentors 2 Credit and Collection Specialists and assist regional/local offices
regarding their receivables.
• Streamlines processes to help maximize resources resulting in time and cost savings.
• Authorized to assess D&B and/or other commercial or consumer credit reports and make appropriate
credit evaluation, recommendation and decisions.
• Responsible for the submittal of accounts/contracts to third party collection or legal agencies once
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2. determined they are no longer collectible internally.
Mbala V. Williams Sr.
mvw1013@yahoo.com
Otis Elevator Company
Sr. Collection Specialist Milwaukee, WI. 2005 to 2009
• Resolved complex customer issues while negotiating immediate or extended payment
arrangements using Promissory Notes, Liens and other collection tools.
• Developed and maintained partnerships with all customers (both internal and external) across
the region and within NAA
• Forwarded leadership skills to train other collectors to complete complex accounts and respond to
inquiries, utilizing technical knowledge of collections and procedural or legal guidelines
• Enlisted the efforts of sales and senior management when necessary to accelerate the collection
process.
Otis Elevator Company
Collection Specialist Milwaukee, WI. 2001 to 2005
• Effectively manage 750+ accounts for customers to maintain collection percentages.
• Received and rectified 75+ daily customer calls of inquiry and disputes regarding their account.
• Negotiated account agreement with customers and documented collection communications.
Committees and Memberships
• ACE (Achieving Competitive Excellence) – Committee Chairperson
Oversees the internal/external evaluation of customer communications within accounts
receivable; improving its efficiency.
• Toastmasters International – Member
• Brothers of The Blom – Member
Volunteer Experiences
• Englewood Community 5K Walk and Run to stop Gun Violence – participant
• The American Lung Association ‘Fight for Air’ Climb – participant
• Chicago Food Depository - Brothers of The Blom contributor m
Awards and Acknowledgments
• Bravo "Applause" Award for outstanding work in receivable management by the Sr. Regional
Finance Manager
• Bravo "Take a Bow" Award for outstanding commitment to responsibility by the VP of Finance
Mbala: “Midwest has the lowest Daily Sales Outstanding (DSOs) of any branch. You
consistently drive those numbers and provide good insight to customer concerns as well as
are very open to checking other potential solutions. Follow-up is great. Keep up the great
work.”
Academic Achievements
• Indiana Wesleyan University, Bachelor of Science/Accounting, Marion, Indiana
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