With a dedicated team focussed on keeping the customers happy, thyssenkrupp elevator systems are driven by a global service strategy and it starts with listening to the customers and responding with tailored solutions to meet their needs.

1. ThyssenKrupp Elevator
Helping hands. On demand.
An overview of our service solutions

2. Office
Hotel
Industrial / Special
applications
Residential
HealthcareEducation
Public
transportation
Shopping
centres
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3. Everything you need from a single source
Whether you’re involved with offices, residential buildings,
airports, shopping malls or any of the many other building
types where elevators and escalators are used, you want a
service provider who can look after them all.
The same is true when you consider all the different types
and makes of equipment commonly found in buildings today.
Ensuring their safe and reliable operation as well as preserving
their long term value is the prime goal of our service effort.
Global commitment
ThyssenKrupp Elevator commits the full resources of the
world’s most advanced maintenance organization to the
service of your elevators and escalators. We call
it TEAMService.
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4. Rigorous
Ingenious
Reliable
Helpful
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5. Our approach to problem solving
We may be an engineering company, but we know that business
is personal – and people matter. That’s why we put customer
needs at the heart of our business.
Our business is driven by a global service strategy that orients
our entire operating model around customers. Everything we
do starts with listening to our customers, then we respond with
tailored solutions to meet their needs.
Always there to assist you
We are helpful – our people listen, then respond quickly with
pro-active advice, allowing us and our customers to anticipate
future challenges. We have an extensive network of India’s
most helpful service experts who are always available to
take your call when you need help – 24 hours a day, 365
days a year.
Smart solutions to everyday problems
We are ingenious – the unique partnerships we form with
our clients help us turn any challenge into a solution. Close
working relationships with our service sales engineers and
service technicians lead to the most suitable solutions for
your needs – whatever the stage of your building’s life.
All things considered
We are rigorous - in our attention to detail, advice on technical
solutions and maintaining our products on-site. All our service
staff are trained professionals doing a thorough job and
ensuring customer satisfaction from the first to the last days of
your building. Safety is our number one priority, which is why
we won’t recommend anything before considering it to the last
detail – we leave nothing to chance.
Service you can rely on
We are reliable – and strive to be responsive, whether we are
communicating requests to the factory or arriving on-site
to fix a rare breakdown. If you’re looking for a product for a
new installation, or even a modernization approach, or just to
carry out routine maintenance, we’re committed to delivering
punctual, professional and timely responses at all times –
wherever you are.
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6. Here are the people who keep our customers happy
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Call centre agents
Whether you need to tell us that somebody is stuck
in the lift or you have a question about reducing
power consumption, help is just a call away 24
hours a day.
Service sales engineers
Recruited for their technical background and
customer-centric attitude, our service sales
engineers, expertly assess your project’s needs
and find the solution that best suits you.
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7. Service technicians
India’s most helpful service experts are always on
hand to keep your portfolio of equipment moving.
Our young and dynamic service technicians are in
tune with new technologies and are aware of the
latest trends in lift and escalator technology.
Service supervisors
Supervising our technicians’ work and always
watching your portfolio of equipment makes these
professionals irreplaceable. They are always
prepared to help, will analyse your problem fast and
steer their team of technicians to the best solution.
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9. Call Centre – there when you need us
ThyssenKrupp Elevator call centres operate 24 hours a day
to help you whenever you need us. Our specially trained call
centre agents quickly assess the status of your equipment and
immediately inform the nearest technician to ensure you get
help as soon as possible. All this is available via our toll-free
number: 1800 102 8500.
Adapting to your needs
Our service technicians are trained to be sensitive to the
needs of your building and to cause minimal disruption to its
occupants.
User-friendly contracts
We offer service packages based on a clear understanding of
our customers’ needs. These service agreements are easy to
understand so you can focus on selecting the right package to
suit your requirements.
Spare parts catalogue
We’ve created spare parts catalogues of most suppliers in the
market. That’s how we ensure that we can maintain all of your
equipment, regardless of the original supplier. Each catalogue
contains a component overview as well as the general
information you need to know when replacements
are required.
Renew – Upgrade to a whole new level
Your elevators’ appearance, performance and safety are
factors that can affect your building’s reputation. Whatever
the age of your equipment, our Renew solutions offer building
owners an effective way to keep their equipment up-to-date
without the need for a full-scale modernisation.
Helpful
We support our customers pro-actively in order to go beyond
their expectations
Our call centre agents are the heart
of our customer-centric service
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11. Technical training
Our technicians follow a training program throughout their
career. The training is tailored to meet the different needs
of our customers in different regions and is continuously
updated. So our technicians always know how to find the most
appropriate solution.
Supervisory training
Looking beyond the purely technical needs of our customers,
this training helps our service supervisors to keep their
teams well prepared, managed and motivated so that nothing
gets missed.
Tooling
The right tools for the right job. Every technician is equipped
with the tools they need to carry out high quality maintenance
safely and to keep your equipment’s downtime to a minimum.
Work sites – nothing left behind
Our work site motto of ‘No bolt left behind’ means we’ll clean
up after ourselves and leave no trace that we were ever there,
as if we were guests in your home.
Safety first
We are committed to keeping people moving safely. That is
why we train our technicians to work to the highest safety
standards and to check all safety equipment on your elevators
and escalators rigorously. Our goal is for everyone to return
home safely each day.
Auditing
Each year, we audit every unit we maintain for service quality
and safety, taking action on any faulty equipment right away.
This provides confirmation that we are living up to our own
high standards.
All units that we take into service are given an
88-point health-check to find potential weak spots.
Rigorous
Paying close attention to detail and solving problems
systematically – we are professional and pragmatic in all we do
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13. Ingenious
We solve problems in original and inventive ways, always
striving to be ahead of the curve
Vision
Our field mobility solution, Vision, combines a phone,
reference guide and diagnostic tool into a single hand-held
device. It turns every one of our technicians into a specialist
for your equipment. By making it possible to send reports from
the work site, you can be kept up-to-date on the status of your
equipment.
Getting to you fast
Knowing where your faulty unit is and how close our
technicians are to it, is key to providing the fastest response
to your call. Our geospatial information system maps out this
information to ensure our call centre coordinators notify the
nearest technician every time.
Technical resource library
If our technicians have a technical question they can’t answer
straight away, each of our branches has its own library of
technical documents including diagrams, manuals and data
for each elevator brand in the market.
ITS - International Technical Services
ThyssenKrupp Elevator provides every technician with global
technical support, training and repair services through the
ITS network. Using simulators and high-powered diagnostic
tools, any fault on any other supplier’s equipment can be
replicated, the problem diagnosed and the best solution
identified.
VIP - Virtual Inventory Portal
To ensure your equipment get the parts it needs as soon as
possible, we have combined the inventories across Asia Pacific
into virtual warehouses. This gives us access anywhere in Asia
not only to ThyssenKrupp Elevator spare parts, but also to third
party equipment worth over US$20 million.
By integrating a camera into our Vision tool,
service technicians can better communicate which
components require attention and how soon that
might be, helping customers to plan their costs.
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15. Reliable
We execute customer requests to the same high standard every
time in a responsive, punctual and timely manner.
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Prescriptive maintenance
A structured program of routine visits are carried out by our
service technicians to monitor the status of components that
most affect the safety and reliability of your equipment. But we
go beyond that with our prescriptive maintenance program;
a schedule of detailed pro-active checks on components that
typically don’t get as much attention, to spot any potential
safety or reliability issues long before they become a problem
for you and your building’s occupants.
VIEW
Ensuring that your elevators and escalators receive the
systematic attention they need means tracking a lot of data.
Our VIEW system stores this information and allows us to see
in real time the performance of your units as well as of our
technicians. Even our top management can see if a single
unit requires special attention. VIEW handles every task
from logging the initial customer call, to closing the case, to
reporting our performance. Added to that, feedback from
technicians through VIEW allows us to schedule other work
that may be necessary in the near future or to offer an upgrade
solution such as Renew.
SEED Campus
Just as VIEW runs through our entire organisation, so too
does our training philosophy. This means that not only our
technicians get trained on how to deliver consistently high
quality service, but also our call centre teams, supervisors
and our management. In order to provide a high level of
training to more than 11,500 employees across Asia Pacific,
ThyssenKrupp Elevator has established a dedicated in-house
campus, SEED, in Shanghai.
Preventing problems before they occur is central to
our prescriptive maintenance program.
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16. APEdition1EN:PrintedinIndia10-2013
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ThyssenKrupp Elevator (India) Pvt. Ltd.
www.thyssenkrupp-elevator.co.in
Toll free number: 1800 102 8500
Head Office
1007, Windfall, Sahar Plaza, J.B. Nagar, Andheri (E)
Mumbai, Maharashtra - 400059
Phone: +91-22-40429429
Fax: +91-22-40429430
East Zone Office
Malik Court, 3rd Floor, 39A, Harish Mukherjee Road
Kolkata, West Bengal - 700025
Phone: +91-33-71739000
Fax: +91-33-71739044
Mumbai Zone Office
A-24, Vardhan House, Street No. 3, M.I.D.C. Andheri (E)
Mumbai, Maharashtra - 400093
Phone: +91-22-66902300
Fax: +91-22-66902399
North Zone Office
429, Functional Industrial Estate, Patparganj
Delhi, Delhi - 110092
Phone: +91-11-41770200
Fax: +91-11-41770300
South Zone-1 Office
5/84-1, 2nd Floor, Mount Poonamalee Road (Butt Road)
St. Thomas Mount, Chennai, Tamil Nadu - 600016
Phone: +91-44-49050200
Fax: +91-44-49050250
South Zone-2 Office
74, 2nd Floor, Sumeru Towers, Brigade Road
Bangalore, Karnataka - 560025
Phone: +91-80-41369400
Fax: +91-80-41369500
West Zone Office
202-A, 2nd Floor, The Orion Building, 5, Koregaon Park Road
Pune, Maharashtra - 411001
Phone: +91-20-26139610
Fax: +91-20-26114604