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Inspiring change with strength-based Lean
- 1. INSPIRING CHANGE Crossing Improvement Borders with Strength based Lean European AI Network Meeting Hasselt, Belgium Theo van den Eijnden 20 May 2016
- 2. INSPIRING CHANGE My story with AI and Lean Six Sigma 2007 First encounter with Appreciative Inquiry 2008 Masterclass David Cooperrider 2008 Green Belt Lean Six Sigma 2009 Introducing The AI Experience Day 2011 Meeting David Shaked 2012 World AI conference Ghent workshop David Shaked and David Hansen 2013 Strength based Kaizen Blitz 2014 -2015-2016 Working together with David Shaked
- 3. INSPIRING CHANGE Question… ‘How many people in quality and efficiency driven organisations are actually truly engaged with Lean Six Sigma efforts when you look beyond the green/black/master black belts, kaizen facilitators, the deployment champions and the business leadership?’
- 4. Intervention Focus Identified problem Affirmative topics Participation Selective inclusion of people Whole system Action Research Diagnosis of the problem Discovery of positive core Causes and consequences Organization at its best Quantitative analysis Narrative analysis Profile of need Map of positive core Conducted by outsiders Conducted by members Dissemination Feedback to decision makers Widespread and creative sharing of best practices Creative Potential Brainstormed list of alternatives Dreams of a better world and the organization’s contribution Result Best solution to resolve the Design to realize dreams and problem human aspirations Capacity gained Capacity to implement and Capacity for ongoing positive measure the plan change The Power of Appreciative Inquiry, Second Edition Deficit based Change Strength based Change From deficit based change to strength based change INSPIRING CHANGE
- 5. Wastes *Transportation *Inventory *Motions (unnecessary) *Waiting *Over-production *Over-processing *Defects *What problems do we have at...? *What is inefficient here? *Where is the waste? *How can we avoid problem X? *What do we have to cut? *What is redundant? *What is not working well? *Who is not doing their job? Lean Six Sigma is about deficit based change INSPIRING CHANGE
- 6. INSPIRING CHANGE “Results from the Heart” Book by Kiyoshi Suzaki The 8th waste “The worst kind of waste is the waste of underutilising our talents”
- 7. INSPIRING CHANGE Influences on Lean Deficit focussed Strength based focussed LEAN SIX SIGMA KATA KAIKAKU KAIZEN LEAN THINKING A3 THINKING APPRECIATIVE INQUIRY
- 8. INSPIRING CHANGE Influence of AI The generative power of Strength based focus LEAN SIX SIGMA KATA KAIKAKU KAIZEN LEAN THINKING A3 THINKING APPRECIATIVE INQUIRY
- 9. INSPIRING CHANGE Strength based Lean Six Sigma Identify what goes well (past and present) What if the problem isn’t there Inquire into what and who is Contributing to success Dream Change Evaluate Continuous learning and improving
- 10. Strength based Lean Six Sigma How to get there.. and beyond… INSPIRING CHANGE
- 11. INSPIRING CHANGE Generations of Lean Six Sigma According to David Shaked First generation Lean Six Sigma Identify and eliminate waste, defects and bottlenecks to deliver more value to the customers efficiently and consistently
- 12. Second generation of Lean Six Sigma Reframe the first generation by focusing on what is wanted: identifying where value, perfection and flow already exist and using them to deliver more value and efficiency Generations of Lean Six Sigma According to David Shaked INSPIRING CHANGE
- 13. Third generation of Lean Six Sigma In addition to the ideas from the second generation, this generation fully integrates the full spectrum of existing personal strengths, passions, values, purposes, personal ‘flow’ (as defined by Positive Psychology) and emotional intelligence Generations of Lean Six Sigma According to David Shaked INSPIRING CHANGE
- 14. Dream a bit about the third generation… How does continuous improvement look like? What possibilities do you see? What (small) steps do you think of to make our way into the third generation? INSPIRING CHANGE
- 15. INSPIRING CHANGE Kaizen Blitz A story….
- 16. Thank you for your dreams! INSPIRING CHANGE