1. PP.. TThhamaamarraiaisseellvanvan MMoobbililee:: +91-+91- ((00)) -- 95855958554450335033
EE--mmaaiill pp.t.thhaammaarraaiisseellvvaann@@gmgmaaiill.com.com
OObbjjececttiivvee::
Seeking a challenging assignment in service Management, Operations and Customer Care under a
creative fast paced environment to utilize my skills and grow with the organization of repute for a
long-term course.
SUSUMMMMAARYRY
 Experience in the field of Services Management, Customer Care, Collections, Retention, and
Operations & Maintenance.
 High on Energy level, Customer Life Cycle Management, Process Management and Ability to
withstand pressure.
 Detail-oriented, highly-organized and able to manage multiple tasks / projects simultaneously
 Have oral/written fluency in English with operating knowledge of windows –Ms Office
ProfProfiillee::
 10 years of experience in Telecom industry and Customer Support in Technical and non-Technical
filed
 Dynamic experience in Site Acquisition, customer service, operations, complaint management,
retentions and customer life cycle management.
WOWORKRK EEXXPPEERRIIEENNCCEE::
From 14-June-2013- To Till date
Real Estate-Data ManagerReal Estate-Data Manager
Handling entire RoTN (PMO/Data analyst).
Reliance Jio Infocomm Ltd
[IKYA & TDS Management Consultant
Pvt ltd]
From Jan 2010 –13-June-2013
SSiitete AAccqquuiisisittiionon && EEsstatetate MMaannaaggememeentnt
Indus towers limited-ROTN
[Randstad India limited & IKYA Pvt ltd]
From Sep 2009 – Dec 2009
EEssttaatete OOffffiicercer
ACME Telepower LTD - ROTN
[Manpower Services India PVT LTD]
From Jan 2008 – Aug 2009
ExExecutecutiiveve--ComComplplaiaintnt MMaannaagegemmentent
TATA Teleservices LTD - ROTN
[Kowchan Knowledge convergence PVT LTD]
From Apr 2005 – Dec 2007
SSupupeerrvviissoror -- IInnssttaallllaattiioonn && RReeppaaiirr
Sri Laxmi Enterprises – Salem cluster
[Authorized franchise of TATA Teleservices LTD]

2. ProfProfeessssiioonnaall RReessppoonnssiibbiililittiieess::
Reliance Jio InfocommReliance Jio Infocomm limited [IKYA &[IKYA & TDS Management Consultant Pvt ltd]]
14-June-2013 to till Date14-June-2013 to till Date
 Working as Project management officer (PMO/Data analyst) in Real Estate at ROTN
 Primary Responsibility is Handling ROTN Data management in Real estate function in
terms of site acquisition, Technical & Non- Technical, Rental Budget Monitoring for
EnodeB, JIO Center JIO Store & small cell sites (Indoor/Outdoor) and building the team
coordination with the field and Management Team.
 Handling weekly HOTO process between Real Estate & Construction as a single point
contact for RoTN.
 Coordinating with FC & A team for getting necessary commercial approval before giving
HOTO.
 Ensuring proper Registration with mutual Coordination with all RE City Managers, Legal
Manager and landlord’s.
 Spoc person to update and monitor online updates on GIS (Geographic Information
System) and REIMS (Reliance Enterprise Information Management System) portal in
terms of HOTO, RFC, RFE & RFR day to day progress.
 Making sure each activity are getting done with the SLA time line.
 Conducting weekly performance analyses for all Cluster with respective to CM & TL’s.
(Filed level)
 Played a vital role in acquisition of 3500 EnodeB sites and 80 JIO center offices and 50
JIO Stores by sending MIS reports, financial analysis, rental band approvals, HOTO,
Construction progress etc for all Circle & NHQ regular reviews.
 Educating the field staffs on the regular NHQ process changes also making sure the same
is getting followed without fail.
 Maintaining good relationship with the Land Lord and cross functional teams for smooth
functioning of the business.
 Ensuring quality productivity also adhering to company policy.
 By Periodic Telephonic audit we had improved the Quality of acquisition at the field level.
 Over and all created a bench mark across Pan India level on Data management.
 Nominated and worked as SPOC for “College WI-FI Project”
IInnduduss towtoweerrss limilimitedted [[RRaandndststaadd IInnddiaia LLTTDD]]
JJaann 22010100 tto 13 June-2013o 13 June-2013
 Acquisition of land / building for erecting towers, getting land lord clearance for sharing
the existing towers with other operators / infra up gradation, lease agreement renewals,
reducing night access issue sites and handling estate & rental related issues
 On receipt of the sites nominal from Telecom operators allocating the sites to various site
acquisition vendors for acquiring the sites / directly visiting and acquiring the sites /
difficult sites which ever declared as not acquirable by our vendors
 Collecting required property documents, indemnity bonds etc. and forwarding to
Legal vendors for timely preparing the legal opinion, MoU and preparation of Lease deeds
and get it signed from both the land lord and the company and acquiring the cell site
 Managed activities pertaining to erection of towers inside the corporate premises, meeting /
following up with the corporate management teams and explaining our process and
getting their management approvals
 Coordinating with legal vendors to get the legal opinion with respect to the cell site
documents and with the Finance Department to get the Security deposit cheques for the
cell sites which are cleared by legal team
 Obtaining land lord permissions for additional space / loading additional weight for
sharing the existing tower with other operators, negotiating and convincing the Land Lord
with the minimum possible rental hike for sharing the tower with other operator, in turn

3. which increases the revenue of the company with the existing towers as well as offering
our own sites to other operators and increasing the revenue.
 Taking necessary approval for the rental hike commitment given to the Land Lord
deviations if any to be taken and ensuring necessary addendums prepared and get it
signed by the Land Lord and the Management and ensuring timely processing of the rent
 Maintaining good relationship with the Land Lord, cross functional teams and the
customer for smooth functioning of the business
 Good Knowledge of site acquisition for RTT and GBT sites. Negotiate the Rent with LL
for Sharing, capex and 3G equipment’s up gradation / TRU addition
 negotiating with owners if any rental hike demanded due to Hike in market price/trend
 Acquired site for In-built Solution (IBS)
 Handling complaint management activity for 10000 plus Telecom Towers and Sharing
Operators with distributed resources and 5000 Vodafone sites landlord rental process.
 Key Highlights across the tenure “Nominated and worked as SPOC for “RoTN lease
agreement renewals” wherever landlord agreement expired
 Nominated and worked as SPOC for “ROTN-Relocation Management” wherever agreement
termination request from landlord.
 Generating the Locked and UN locked sites MIS on monthly basis.
 Handling and coordinate with field EMS team for access /others landlord issues of O&M sites
 Coordinate with Filed EMS team and collecting the Access/DG running /neighbor
/other issues in O&M sites for monthly basis.
 O&M sites against Night access issue/ permant access sites declaration on regular interval
 Coordinate with field EMS team and clear the temporary Access/neighbor/DG running
issue based on OPCO requirement
 Random audit happened for EMS outages/LL issues for improving the Quality of
Resolution and closure
 Responsible for cost saving by implementing NEFT process & rental dispatching methods.
 Taking proper co-ordination of concerned vendors and OME partners
 Overall responsibility for the resolution of all non-technical problems and implementation
of changes on time
 Manage all problems in accordance with the Problem & Change Management processes
AAccmmee TTeelleeppowerower LLTTDD [[MaMannpowpoweerr SSeerrvviicceess IInnddiiaa PPVTVT
LTLTDD]] SSeepp 20020099 toto DDeecc 22000099
 Working as Estate Officer Operation & Maintenance in CBE cluster
 Handling Operation and Maintenance of 950 sites of Indus Towers Ltd in CBE cluster
 Handling and coordinating the Rental processing vendors to keep 100% rental processing in
Cell Sites & ensuring dispatch of the same
 Coordinating with LL like rental issues, sharing letter preparation, access issues,TDS related
 Operations & Maintenance of Mobile towers / Execution / Vendor Coordination(OEM ,SME &
Service Vendors)/ Installation & Commissioning of Power Equipments( Diesel
generators/PIU/ Power Plants / Battery Banks / Stabilizers / FAS.,ETC)
KKoowwcchhaann KKnnoowlwlededggee ccoonnvveerrggeennccee PPVTVT LLTTDD -- JJaann 20200088 ToTo AAuugg 22000099
[[OOututssoouurrcceedd aaggencyency ofof TTAATTAA TTeelleesseerrvviicceses LLTTD]D]
CCoompmpllaaiintnt MMaannaaggememeentnt ExExecuecuttiiveve aatt RROTOTNN (Co(Coiimmbbaattoorre,e, MMaadduurraaii && SSaallemem etc).etc).
 Handling Customer complaints in terms of Technical and Non Technical for all
Business units (Postpaid, Prepaid, Enterprises and Public Telephony).
 Handling customer complaints related to Network.
 Achieving the Target of Technical & Non-Technical with in the SLA time and reducing the
Customer’s complaints by addressing the loop wholes in the existing Process.

4.  Co-coordinating with Centralized Backend team for Non technical complaints like Service / Agency
/ installation / billing / Collection / Not receiving bills / Churn / Account change /Billing address
change /DEL change /Shifting / Instrument changes / Refund Process
 Personally taking care of Gold & Platinum Customers Queries
 Random audit happened for Field repair Complaints for improving the Quality of Resolution
 Preparing and Processing of Vendor bill payment.
 Making Random audit for Field repair Complaints to improve the Quality of
Resolution and CSAT monitoring.
 Complaints SLA monitoring and Reduction of Complaint per Subscriber.
 Training and development of field JE’s at the time of New Product Launch and New
Implementation.
Process
 Co-ordinating for complaints with all functions like Login, AV/CV activations,
Collections, Finance, SCM and IT.
 Responsible for E2E activities in public Telephony Business (ABU).


Coordinated for Login, AV, Activations and Recharge card sales
Coordinating with backend team for IN related issues.
SriSri LLaaxxmmii EEntenterrpprrisiseess -- AAprpr 22000505 –– DDecec 2200007[7[aauthuthooririzzeded sseerrvviicece frfraancnchhisiseeee fforor TTaattaa
TTeelleesseerrvviicceess LtLtdd]]
Working as a Team leader for Installation and Technical complaints for the UTP & PTB function.
Handling products like Walky, Public telephone booth and Target a Service Level Agreement, Meeting
sophisticated services for all Customers
 Generating the day today activities of repair analysis reports for Salem & Erode
 Regular auditing conducted in reconciliation report against physical stock
 Coordinating for faulty stocks returns from vendor to TTSL
 Preparing MIS for monthly for Repair
 Prepared AV/CV Reports before Installation
 Supervised the daily repair technicians activities
 Handling repair stocks & stock movements
 Dispatching the Technical complaints to the Field.
 Installing the Fixed wireless line telephones for postpaid customers.
 Installing the Public telephone booth for Postpaid PTB customers
 Ensuring the Service level agreement for the customer complaint.
 Telecalling for all the closure complaints.
 Auditing the field for previous day customer complaint.
AAcacadedemmiicc QQuuaaliliffiiccaattiioon:n:
DDEECECE -- DDiipplloommaa iinn EElleectctrrononiicscs && CCoommmmuunniiccaattiioonn from Rajaji Institute of Tech-Salem
passed out in the year of 2004
BBCACA -- BBaachcheelloror ofof CCoomputmputeerr AAppppliliccaattiionon from Madurai Kamarajar University – Salem
Passed out in the year of 2009
IITT ExExpoposseerr:
 Operating Systems: - Dos, Windows – 98 /2000 /XP /Millennium / Vesta.
 Oracle / Meta solve / EPOS/ HLR /FIS/WFM/ISQ/GIS/REIMS
AAppppliliccaattiionon HHaannddiinngg iinn TTTTSlSl

5.  CRM - Customer Relationship Management
 Metasolve - Customer Request processing E2E
 FIS - Field Inventory system
 EPOS - Customer order management system
 BP reports – Customer database management
TTeeaamm WWoorrkk
As a Complaint management Executive Professional teamwork was a necessary skill. I complemented
the much-required skills of team planning through my entire career
Current CTC: 05 Lacks
Expected CTC: Negotiable
Notice Period: 01 Month
RefRefeerrenencce:e:
Mr.Gopikrishnan.P Mr.Padmanaban.K
Real Estate head-ROTN Acquisition & Estate Head-TN
Reliance JIO Infocomm Indus Towers Ltd
Mob: +91-7708075375 Mob: +91-9962511931
PPEERSRSOONNAALL PRPROOFFIILLEE::
NaNammee
P. Thamaraiselvan
DDaattee ooff BBiirrtthh
08/06/1985
FathFatherer’’ss NaNammee
P. Ponnusamy
NaNattiioonnaalliittyy
Indian
MMaarriittaall StStaatutuss
Unmarried
LLanguanguaaggeess kknnoownwn
English & Tamil
CCoontntaacctt AddrAddreessss
5/184 Nattuvan Kadu,Akkaripatty (Po),Rasipuram (TK)
Namakkal-637503
DDececllaarraattiioon:n:
I hereby declare that the information furnished by me is true to the best of my knowledge and no
information or details have been intentionally hidden, and I am fully aware of the fact that my
selection is purely based on the genuineness of the above information.
Yours Sincerely,
(P. Thamaraiselvan)