Information systems in organization

INFORMATION SYSTEMS IN ORGANIZATION
THE INFORMATION NEEDS OF THE DIFFERENT FUNCTIONAL AREAS OF AN ORGANIZATION (TASK 1)
THAKSHAYINI. C J/IT/16/09/01 1

CONTENT
 Information
 Organization
 Functional areas
 Dialog Axiata PLC
 Hierarchical chart of Dialog
 Information needs of Dialog
 How information supports to achieve the objective of the organization.
 Conclusion
THAKSHAYINI. C J/IT/16/09/01
2

INFORMATION
3
 Information is systematically processed data that gives a
comprehensive meaning to the recipient.
 Factors that improves the quality of information are
Relevance
Completeness
Accuracy
Clarity
Timeliness

ORGANIZATION
 An organization is a group of people working together with common purpose
or towards a common goal like business.

Functional areas
Human Resources
Marketing
Customer service support
sales
Accounting & finance
Distribution

Functional areas
Research & Development
Management/ Administrative
Production
Operation
IT support
Purchasing
Legal department

DIALOG AXIATA PLC
 Mobile telecommunication network providing organization.
 The Company delivers advanced mobile telephony and high speed mobile broadband
services to a subscriber base of 11.8Mn Sri Lankans, via 2.5G and 3G/3.5G and 4G
networks

Dialog
Telecom
PLC
Dialog Mobile
Dialog TV
Dialog Fixed Line
Dialog broadband
Dialog global

Dialog Telecom PLC
Head HR
CEO
Head Administration
Dialog Fixed line
Head Marketing
Head AccountsHead ITHead Sales

Functional
Areas of
Dialog Fixed
lines
Human
Resources
Marketing
Sales
IT
Accounting
Administration

Human Resources
 At Dialog, the responsibility encompasses Human Resource practice ensuring
that each function does not work independently of each other.
 Integrated human resource management and development in the organization
reflects the understanding of the need to walk the talk and that responsibility
starts from your own doorstep.
 Dialog HR actively promotes engagement of the organization and its
stakeholders through well-managed programs, policies and practices, by
focusing on communications, employee relations and health & safety.

 Responsible for recruiting, salary determine and training
employees.
 Information needed are:
 Employee details( Staff record)
 Performance of employee(participation)
 Health & safety procedure report.
 Organization policies
 Trade unions & employee welfare association reports.

13
 The term "marketing" covers a lot of different activities -- all associated with selling your company's
products and services. Advertising is the most obvious marketing activity, but so is consumer
research, which better matches your product to consumer wants and needs. Product design, also, is a
form of marketing, as it helps match your company's products and services to known customer
needs.
 Marketing isn't simply an important part of business success -- it is the business
 Responsible for promoting the sales products.
 Budget information
 Target market information
 Details of the products
 Information & progress of competitors

14
 In any association, the business division assumes a significant part in the achievement of the
business. The remarkable and imperative part of offers is to conquer any hindrance between
the potential client's needs and the items/benefits that the association offers that can satisfy
their requirements
 Responsible for both distribution & maintenance (support for customer)
 Information needed:
 Customer opinions on products
 Customer contact details
 Sales progress
 Information of sales target

15
 IT is the main innovation which gives you the chance to examine particular information and plan your business travel as needs be. It
additionally gives you numerous devices which can take care of complex issues and plan the adaptability (future development) of your
business. In the cutting edge age, it is demonstrated that computerized advertising is an extraordinary instrument which let you
advance your items or administrations to the worldwide market while sitting in the solace of your remote office or home.
 Development of software required for the process & security management.
 Technology innovation
 Product details
 Staff details & procedurals – department wise
 Allocated work & software requirements

16
 Accounting(Financials)the accentuation is on taking a gander at past information with the target of deciding an association's an
incentive in general. Investors and financial specialists will utilize the data to choose if an open organization is underestimated and
worth putting resources into or exaggerated and ought to be maintained a strategic distance from. Leasers will utilize this same data
to choose whether a not-for-profit association is a decent hazard before loaning cash. Legislative offices will utilize this same data to
demand imposes on revenue driven associations. In particular, however, monetary bookkeeping is required and, as it's shared
remotely, it must be exact, in this way budgetary bookkeeping must acclimate with sound accounting guidelines to maintain a
strategic distance from legitimate issues
 Finance oriented managerial & accounting works are carried out by the department.
 Interests of stake holders & legislatives
 Current market exchanges & other information.
 Salary range that is providable
 Investment decisions reports & planning
 Occasions & workshop arrangement changes updates.

 Administration is interconnected to all the other department.
 Budget information
 Event planning & training
 Performance report
 Financial report
 Employee Provident Fund
 Exchange Trade Fund
 Stake holders status

Administration – Dialog Axiata PLC
There is a well reputed administration department team working towards the
objective of the organization.
Peculiarity of the department is most interconnected department with in the
hierarchy next to IT.
General roles of Administration department in Dialog :
Planning and Organizing
Directing Processes
Liaising Between Management and Staff

Organizational procedures How the information supports to achieve
the goals
Administration
Planning & organizing • Financial information creates a way for
budget scheduling
• Annual reports & statics
Liaising Between Management and Staff • Statements from the board of directors
• Employee requirement
Directing Processes • Stakeholders status & analysis on the
previous status of reports assist to direct
the process.

goals
Human resources
Employee recruitment & termination • The information of organization’s project
procedures & work should be up to date, so
the proper recruitment can be carried out.
Sales department & marketing department
Product promotion & maintenance • Information of target customers,
competitors. Internal stake holders &
external stakeholders in accurate manner
provides a successful sales rate.

the goals
Accounting
Auditing • The detailed information of financial flow
of the organization should be updated for
accurate auditing & budgeting as well.
• Computerized Accounting Systems are
used in Dialog.
IT
Software application development • Information of procedural functions of the
organization provides IT team to develop
“purpose- oriented software development”
Network & security • Threats & security issues should be
reported to the team as soon as possible.

22
Conclusion
 Information is one of the most valuable asserts of the organization.
 Rather than the Information Technology, all other department needs several- peculiar
information.
 The information needs of an organization varies with hierarchy.
 The validity & accuracy of each and every information decides the successful progress of
the organization.
 IT department generally included in every organization and the department mostly
responsible for security of information.
 There are some information like stakeholder status, annual report, customer requirement
are annually over ridding.
 Basic principles on the ‘ information’ may varies within the department.
 But the value for information never varies & IT people are responsible to secure them.

References
Finance, T. D., 2016. Dialog Annual report 2016.
[Online]
Available at:
https://www.dialog.lk/dialogdocroot/content/pdf/an
nual_reports/2016-annual-report-introduction-
corporate-profile.pdf
[Accessed 06 02 2018].Finance, T. D., 2017. Dialog Annual report 2017. [Online]
Available at:
https://www.dialog.lk/dialogdocroot/content/pdf/annual_reports/2017-
annual-report-introduction-corporate-profile.pdf
[Accessed 07 02 2018].

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