1. Terri Castruita
4743 Illustrious Street, Las Vegas, NV 89147
(909) 534-8041 TerriCastruita@gmail.com
Professional History
Postmaster, US Postal Service, Colton CA 8/2004 – Present
I was selected for this Position in August of 2004, the Colton Post Officeservices a population of 62k. I have
the responsibility of managing 65 employees that serve the community in mail delivery and retail operations
Human Relations Experience
Prior to becoming the Postmaster of Colton I was a promoted Supervisor and then Manager of Customer
Service these position gave me the opportunity to become a certified human resources specialist within
my organization. I would interview potential candidates that apply for clerk or carrier positions within the
postal service. The personnel office sets up a scheduled interview day with approximately 20-100
candidates that need to be interviewed when we have positions open. I am responsible for going through
the candidates work history and ask questions about any items that raise a red flag. Then I proceed with
the interview process to see if the candidate shows potential to fill the position offered. After the interview
process I fill out an evaluation form communicating if the candidate is a good selection for the position. In
the past 20 plus years I have interviewed several hundred people and placed many in postal positions. I
have observed several of these same people reach their goals within our organization and become
successful employees.
In 2004 when I was promoted to the Postmaster of Colton I became certified to sit on review boards for
employees within our organization seeking promotions in management positions. I am responsible for
reading the candidates Resume and filling out a rating sheet as to their qualifications. Then I participate
with the other members of the review board to meet and go through each candidate’s application to make
a decision on which candidates to interview. We would then set up interview times and dates to interview
candidates. Each candidate is asked the same questions at the interview. After the interview process is
completed each candidate is rated by the interview committee, then the top 3-5 candidates are
recommended to the selecting official. The selecting official then may interview the candidate for a
second time or make a selection based on the interview board members recommendations.
After sitting on several different interview boards I was asked to be the Chairperson for the interview
board, which I accepted. At that point I was responsible for gathering the review board members together
to set up the process then communicate our decision with the selecting official.
I have interviewed more than a hundred employees for higher level positions within our organization.
When I set up the interview process with the candidates I understand that each person is nervous or
anxious so before the interview begins I try to make the candidate comfortable. I believe if the
interviewee is less nervous they will be able to better articulate their skills during the interview process.
The Postmaster position in which I hold is not required to be on review committees, I volunteered
because I enjoy talking to people and getting to know them. I would also like to see our company grow
and prosper in the future. I think people make a difference and putting the right people in the best job
suited for them is important to our success.
At this time I am looking to further my career in the human resources area. I have many other attributes
to offer your company as well as the ability to interview and fill positions. Below are my main focuses of
responsibility and a few other examples of projects I have completed.
.

2. Key areas of focus and responsibility
• Leadership – Establish goals and objectives for the Post office to meet standards established by
Headquarters
• Budget – Prepare and control operating budget for all operations. Project daily/weekly budget to District
Office
• Decision Making/Problem Analysis – Assess daily work load, advise supervisors as needed
• Planning – Oversee operations with supervisors to ensure optimal planning and scheduling is achieved
• Safety and Health – Set up and maintain safety programs and meet OSHA guidelines
• Customer and Community Relations – Address customer concerns, community involvement
• Labor Relations – Work with three different Union Presidents to ensure compliance with National
Contracts
• Equal Employment Opportunity – Ensure all employees are treated equally
• Employee Development – Train and develop up and coming Supervisors, Managers and future
Postmasters.
Project
Complete Operations Restructure
In 2004 the Colton Post Officeand the Postal Service in general was experiencing significant decreases in mail
volume. I met with the local union and set up consultation with the carriers to make these adjustments. The
office was restructured from 40 delivery routes to 32 which saved $440k annually in wages plus vehicle
operating cost while having minimal impact on customer experience.
Postmaster/Officer in Charge, US Postal Service, Fontana CA 9/2013 – 9/2014
In September of 2013 I accepted a detail assignment to the Fontana Post Office to challenge my ability to
manage a larger Postal Facility. The current Postmaster was on leave and I had the responsibility for
providing, distributing, delivery, collection and window service for a city of 200k residents and annual
revenue of $14M. Direct Reports are one station manager and five supervisors that oversee an office of 160
employees and 77 routes. Also responsible for overseeing the operations of two satellite offices in the city.
Staffing and Scheduling
When I arrived, the Fontana Post Office was running at an overtime rate of 10%. Through working with my
Management staff and hiring part time carriers, we created an action plan to stay on target with the 250k
work hour budget. Since that review, while there was a 46% increase in parcel delivery, overtime was
reduced to 2.5%
Amazon Sunday Delivery
The Fontana Post Office was chosen to participate in a Sunday delivery pilot program with Amazon. This
program was carefully monitored by all levels in the Post Office, as program success would lead to greater
opportunities with Amazon. At the beginning, 380 packages were shipped each Sunday. As the program was
promoted by Amazon to its customers, the volume increased to 800 packages, and is fore-casted to reach
1,500 packages during the holiday season. With the success of the pilot program, Amazon’s corporate
managers have visited the office and they send their new start-up teams from around the country to learn our
processes.
Various Positions within the Post Office 1984 – 8/2004
Station Manager/Delivery Supervisor within the city of San Bernardino
Supervisor and Managed in all five of the San Bernardino City Stations, this was a team atmosphere with the
Postmaster and all Managers in the city.

3. Finance Manager
Managed the San Bernardino Processing & Distribution Center Window Services by providing customer
service to many business customers in the area.
Manager Labor Relation Support
Supported the Managers with Labor Relations issues and resolving conflict with local Unions and members.
Computerized Forwarding Unit Manager
Managed a large size computer operation with the responsibility of processing customer’s change of address
orders and forwarding their mail. This position required time management skills, scheduling, computer
knowledge and managing employees in a mail processing type environment.
Other Qualifications
Below are some of the specialized areas that I serve in addition to my Postmaster responsibilities.
Certified Trainer – Responsible for training other Postmasters, Managers, Supervisors and craft employees
on existing programs and updates or when new computer programs or organizational changes occur.
Subject Matter Expert (SME) – Collecting, analyzing and adjusting data for delivery. Serve as Team Leader
for route inspection team; required to travel all over Southern California adjusting routes. Utilize Carrier
Optimizing Routing (COR) computer program for adjusting routes, this is special program developed by
‘Maptitude’ that the Postal Service Contracted to collect data analyze and adjust routes. This computer
program required special training with Headquarters. I also trained another Postmaster on the operations of
this program, along with assisting the few Managers that work on the COR program.
Labor Relations (SME) - utilize the Postal Services Grievance Activity Tracking Program for tracking
grievance activities. My direct report is the Senior Operating Manager of Area III; he needed to control the
grievance activity to ensure we were in compliance with Sarbanes-Oxley (SOX) Act. He tasked me with this
project to oversee the grievance activities with other Postmasters. My duties were to see that they were
following the proper procedures and with my expertise could assist them if needed.
Lane Leader (SME) – Serve on the District Leadership Team to address delivery performance measurement
systems. In this role there are weekly telecon’s to discuss activities that each Lane Leader has set up within
their area to ensure the Post Offices meet delivery obligations. The team shares graphs and scores for the
weekly, monthly, quarterly and yearly success, along with identifying the area needing to improve. When
lower performing areas are identified the activities are focused to assistthe Postmaster for improved
performance. The Pacific Areas has set up specific audits that are conducted in the delivery units within the
district to ensure compliance and that delivery goals are met.
Interview Chairperson - Serve as the chair person on interview boards for hiring and promoting craft
employees, supervisors, managers and Postmasters.
IMIP Specialist – serve as an Internal Management Investigation Person when labor issues arise in other
facilities. Responsible for setting up interviews and meeting with all level employees involved in the incident.
Once completed the interview notes were forwarded to the District Labor Relations Specialist.
Toastmasters – Served as Vice President of our Inland Empire Toastmaster Club for two years in 2011-
2012. The club was set up by the District Officeand it was voluntarily participation. The main reason for the
Club was to assist any employee with a desire to improve their public speaking skills.

4. PERSONAL REFERENCES:
Abraham Cooper
Senior Operations Manager
United States Postal Service
1900 W. Redlands Blvd, San Bernardino CA 92423
Office Phone: (909) 335-4412
Cell Phone: (951) 639-7422
Charles Bonner
NALC Union President
33490 Date Palm Drive, Cathedral City CA 92234
Cell Phone: (562) 212 4847
Ron Hogan
Postmaster
1630 Riverside Avenue, Rialto CA 92376
Cell Phone: (951) 756-1958
Liz George
Postmaster
404 New York Street, Redlands CA 92373
Cell Phone: (909) 261-7505