This document provides a personal specification outlining the candidate's relevant experience for the position. The candidate has 11 years of experience working in office and customer service roles, including supervising a team of 8 staff members. They are knowledgeable about UK social security benefits and Lambeth Council's roles and responsibilities. The candidate also has strong computer skills, experience with various software programs, and the ability to train others. They demonstrate strong written and verbal communication skills, including writing letters to claimants. The candidate is able to work independently, manage their own workload, and perform well under pressure.
Francisco J. Martinez is applying for an open position at the company. He has enclosed his completed job application and resume. Martinez believes his skills in customer service, communication, time management, and ability to work independently and with others would make him a strong candidate. He invites the hiring manager to contact him by phone to arrange an interview.
Terri Castruita has over 20 years of experience in human resources and management positions within the US Postal Service. She is currently the Postmaster of Colton, CA, where she oversees 65 employees. Prior to her current role, she has experience interviewing and hiring hundreds of candidates, participating on review boards to promote employees, and managing larger facilities as an Officer in Charge. She is looking to further her career in human resources and has demonstrated strong leadership, budgeting, labor relations, and customer service skills throughout her career.
This document provides an overview of service marketing. It begins by defining a service as an intangible activity or benefit that one party offers to another. It then classifies common types of services such as healthcare, professional, financial, hospitality, and travel services. The document discusses the key characteristics of services including intangibility, perishability, inseparability, and heterogeneity. It also classifies services based on the level of customer involvement, skill requirement, and end user. Finally, it provides an overview of consumer behavior in service marketing, noting that decisions are influenced by psychological, personal, and social factors unique to each individual.
This curriculum vitae provides details about Nkosinathi Emmanuel Ndlovu including personal information, attributes, education history, work experience, and references. Some key highlights include that he has over 5 years of experience in office administration, data capture, and customer service roles. He is currently undertaking a learnership program with eThekwini Municipality as a data capture and administration clerk. He holds qualifications in development studies and business from UNISA and Coastal KZN FET College.
Fatima Thompson is seeking an administrative position that utilizes her skills and experience. She has over 10 years of experience in administrative roles, including answering phones, assisting supervisors, submitting reports, and recording and filing daily operations. She is proficient in Microsoft Office programs and has strengths in communication, task management, and operational procedures. Her most recent role was as an Administrative Assistant at United Parcel Service from 2013 to present.
Bethany Anderson is applying for a position and feels her qualifications make her an excellent candidate. She was previously employed creating advertising materials for Nurses Registry from 2007 to 2015. Her English major and proficiency with software like Microsoft Office and Adobe Photoshop allow her to excel in positions requiring writing and design work. Prior to that, she held staff support and patient registration roles at the University of Kentucky Medical Center and also has experience providing elderly caregiving.
Key facts on FP7: funding, participants, evaluation, impactSaulius Maskeliunas
The document provides a summary report card of the European Union's 7th Framework Programme (FP7) for research funding from 2007-2013. Some key highlights include:
- FP7 invested €55 billion which funded over 25,000 projects and involved over 134,000 participations.
- It helped create over 130,000 research jobs per year and 160,000 indirect jobs annually.
- SMEs received over €6.4 billion in funding, surpassing the 15% target amount.
- An estimated €1 investment resulted in €11 of estimated direct and indirect economic effects through innovations.
Francisco J. Martinez is applying for an open position at the company. He has enclosed his completed job application and resume. Martinez believes his skills in customer service, communication, time management, and ability to work independently and with others would make him a strong candidate. He invites the hiring manager to contact him by phone to arrange an interview.
Terri Castruita has over 20 years of experience in human resources and management positions within the US Postal Service. She is currently the Postmaster of Colton, CA, where she oversees 65 employees. Prior to her current role, she has experience interviewing and hiring hundreds of candidates, participating on review boards to promote employees, and managing larger facilities as an Officer in Charge. She is looking to further her career in human resources and has demonstrated strong leadership, budgeting, labor relations, and customer service skills throughout her career.
This document provides an overview of service marketing. It begins by defining a service as an intangible activity or benefit that one party offers to another. It then classifies common types of services such as healthcare, professional, financial, hospitality, and travel services. The document discusses the key characteristics of services including intangibility, perishability, inseparability, and heterogeneity. It also classifies services based on the level of customer involvement, skill requirement, and end user. Finally, it provides an overview of consumer behavior in service marketing, noting that decisions are influenced by psychological, personal, and social factors unique to each individual.
This curriculum vitae provides details about Nkosinathi Emmanuel Ndlovu including personal information, attributes, education history, work experience, and references. Some key highlights include that he has over 5 years of experience in office administration, data capture, and customer service roles. He is currently undertaking a learnership program with eThekwini Municipality as a data capture and administration clerk. He holds qualifications in development studies and business from UNISA and Coastal KZN FET College.
Fatima Thompson is seeking an administrative position that utilizes her skills and experience. She has over 10 years of experience in administrative roles, including answering phones, assisting supervisors, submitting reports, and recording and filing daily operations. She is proficient in Microsoft Office programs and has strengths in communication, task management, and operational procedures. Her most recent role was as an Administrative Assistant at United Parcel Service from 2013 to present.
Bethany Anderson is applying for a position and feels her qualifications make her an excellent candidate. She was previously employed creating advertising materials for Nurses Registry from 2007 to 2015. Her English major and proficiency with software like Microsoft Office and Adobe Photoshop allow her to excel in positions requiring writing and design work. Prior to that, she held staff support and patient registration roles at the University of Kentucky Medical Center and also has experience providing elderly caregiving.
Key facts on FP7: funding, participants, evaluation, impactSaulius Maskeliunas
The document provides a summary report card of the European Union's 7th Framework Programme (FP7) for research funding from 2007-2013. Some key highlights include:
- FP7 invested €55 billion which funded over 25,000 projects and involved over 134,000 participations.
- It helped create over 130,000 research jobs per year and 160,000 indirect jobs annually.
- SMEs received over €6.4 billion in funding, surpassing the 15% target amount.
- An estimated €1 investment resulted in €11 of estimated direct and indirect economic effects through innovations.
The document is a cover letter and resume submitted by Anthony Omotoye for a job position.
In the cover letter, Anthony expresses his interest in the position and believes his experience in data analysis, working to deadlines, and experience at a large firm would benefit the company. He asks to be considered for the role so he can further explain his contributions.
Anthony's resume outlines his career history including roles as an assistant manager and admin officer for a domiciliary care agency where he helped manage operations and finances. He also lists his skills in customer service, IT, communication, and experience supporting those with disabilities. His education includes a BA in business and IT and higher national diploma in business and computing.
Maxine Slade has over 20 years of experience in customer service roles, including her current role as Helpdesk Team Leader for EMEA at CBRE. She leads a team, oversees administration, and acts as a point of contact for complaints. Previously, she worked as Senior Helpdesk Coordinator and briefly as Acting Team Leader at Sodexo, and held various receptionist and administrative roles. She has excellent communication skills and experience managing teams and projects. She is seeking a new opportunity that allows growth and uses her skills.
Shane Ball has over 15 years of experience in administrative, customer service, and health and safety roles. He is skilled in time management, team leadership, and problem solving. Currently, he works as an Administrative Assistant where he supports managers, maintains systems, and oversees a fleet of vehicles. Previously, he held roles in customer service, sales, construction, and health and safety coordination.
Mike Blogg is a 26-year-old underwriter who currently works for Countrywide Legal Indemnities assessing insurance risks. He enjoys his job where he analyzes new inquiries, researches risks, and makes informed decisions about providing coverage. Mike has previously worked in annuity new business and has trained new employees. He is involved in various initiatives to improve processes and systems.
Denise R. Wooldridge seeks a growth-oriented position in customer service or office administration with potential for supervision. She has over 20 years of experience in customer service, operations management, and administrative roles. Her qualifications include strong employee relations, managerial skills like training and scheduling, and proficiency with Microsoft Office, accounting software, and customer service systems. She holds certifications in customer service and alcohol training. Wooldridge served as Operations Coordinator for Genworth, managing a team of 16, and has held multiple supervisory roles at the Moose Lodge.
Tanya Brown is applying for a Customer Service Manager position. She has 19 years of experience in roles such as Service Coordinator, Escalation Manager, and Customer Solutions Manager. She is proficient in Microsoft Office, ITIL qualified, and has strong communication, problem solving, and customer service skills. Currently she is a Customer Solutions Manager at Radiant Communications supporting 82 customers.
This document contains an individual's resume. It lists their contact information, qualifications which include a Bachelor's degree in Accounting and professional licenses. It also outlines their objectives and extensive work experience spanning over 15 years in various roles such as an editor, publisher, accountant, banker, and in business process outsourcing supporting finance, sales, marketing and customer service. Their educational background and personal details are also provided.
Keith Millward has 24 years of experience in the public sector, including roles as a caseworker, team leader, and trainer. He has strong communication, organizational, and customer service skills. He is currently looking for a new challenge that will utilize his skills and experience.
Workforce Connection provides both self-directed and staff-assisted services to help unemployed community members find jobs. The agency's director is Blake Konczal and its mission is to mobilize public and private partners to educate, train, and place individuals with the skills employers need. Workforce Connection serves at-risk populations like the unemployed and helps anyone seeking assistance regardless of their background.
Lisa Deerman has over 30 years of experience in executive administration, customer service, marketing, sales, and management. She has worked in various roles such as branch office administrator, marketing director, advertising assistant, and business owner. Deerman also has 17 years of experience as a fitness instructor teaching classes such as Pilates, yoga, and barre.
The candidate believes they are well-suited for a position with the State of Missouri based on their experience, education, and skills. They have an Associate's degree in business and are proficient in various software programs. They currently work as a temporary employee assisting various state agencies. Previously, they held roles as an accounting clerk and secretary where they performed tasks like data entry, bookkeeping, scheduling, and secretarial duties. The candidate highlights their college education, six years of office experience, and accounting skills for the role.
Philip Sowden has over 10 years of experience in administration, customer service, and business roles. He has strong communication, organization, and Microsoft software skills. His most recent roles include estate agent administration from 2015-2016 and business administration roles in prisons from 2013-2015 and 2007-2010. He is looking for new opportunities and is available for interview.
Philip Sowden has over 10 years of experience in administration, customer service, and business roles. He has strong communication, organization, and Microsoft software skills. His most recent roles include estate agent administration from 2015-2016 and business administration roles in prisons from 2013-2015 and 2007-2010. He is looking for new opportunities and is available for interview.
Narayanarao has over 8 years of experience in HR roles. He currently works as a Senior Executive, HR at Masti Health & Beauty Pvt Ltd, where he handles recruitment, payroll, and employee welfare. Previously he has worked as an Executive, HR at Hydro Pneumatic Engineers Pvt Ltd and as an Executive, Procurement at Lamco Industries. He holds an MBA in HR & Finance and has expertise in MS Office, accounting software, and databases. His strengths include being achievement oriented, adaptable, motivated, and confident.
Patience Bailey is an experienced Approved Mental Health Professional/Senior Social Worker with over 15 years of experience in mental health assessments, care planning, and risk assessments. She currently works as an AMHP Social Worker for North East London Foundation Trust, working on a pilot project called Mental Health Direct that provides telephone support for vulnerable individuals. Prior to this, she held several senior social work roles with experience managing teams and carrying complex caseloads. She seeks a challenging position that allows her to utilize her skills and experience.
The document provides information on two federal jobs held by Josie Littleton. Her most recent role was as a Program Support Assistant at the U.S. Department of Housing and Urban Development from 2014 to present. Prior to that, she worked as a Customer Representative at the United States Treasury IRS from 2007 to 2014. In both roles, her duties involved answering calls, processing paperwork, using computer systems, and providing assistance to clients and taxpayers. She also demonstrated strong communication, research, and problem-solving skills.
Mrs. Annalisa Gater has over 10 years of experience working in administrative roles for the Department for Work and Pensions and Atos Healthcare. She has strong skills in Microsoft Office, managing schedules and customer service. Currently she works as a Medical Centre Administrator for Atos Healthcare, where she schedules appointments, greets patients, and ensures assessment files are processed correctly.
Alex Bartlett has over 10 years of experience in customer service and administrative roles, including roles as a Rota Coordinator at Lloyds Pharmacy, Customer Contact Advisor for OCR Examination Board, and Sales Support Advisor for TUI UK. He has excellent communication, people, and management skills from dealing with customers and colleagues. Bartlett is proficient in Microsoft programs and bespoke systems, and works well independently or as part of a team. He holds a BA honors degree in Communication, Culture and Media Studies from Coventry University.
Bradley George is an experienced Resource Planning and Real-Time Analyst seeking an opportunity to use his skills in customer service. He has over 7 years of experience forecasting call volumes, scheduling agents, and ensuring effective customer service. Currently working for Southend Borough Council, he implemented a new Workforce Management system and analyzes metrics to improve processes. He is proficient in Microsoft Office programs and scheduling tools.
Caroline Matthews is currently studying an HNC in Business and Management at Havering College. She has previously studied at various schools and universities, attaining qualifications including GCSEs, A Levels, and some university study. Her work experience includes roles in purchasing, customer service, retail, and management. She has strong communication, organizational, and computer skills. Currently she enjoys family activities and hobbies related to babywearing, and co-runs charitable organizations in this area. She aims to maintain a good work-life balance and be part of an excellent team.
The document is a cover letter and resume submitted by Anthony Omotoye for a job position.
In the cover letter, Anthony expresses his interest in the position and believes his experience in data analysis, working to deadlines, and experience at a large firm would benefit the company. He asks to be considered for the role so he can further explain his contributions.
Anthony's resume outlines his career history including roles as an assistant manager and admin officer for a domiciliary care agency where he helped manage operations and finances. He also lists his skills in customer service, IT, communication, and experience supporting those with disabilities. His education includes a BA in business and IT and higher national diploma in business and computing.
Maxine Slade has over 20 years of experience in customer service roles, including her current role as Helpdesk Team Leader for EMEA at CBRE. She leads a team, oversees administration, and acts as a point of contact for complaints. Previously, she worked as Senior Helpdesk Coordinator and briefly as Acting Team Leader at Sodexo, and held various receptionist and administrative roles. She has excellent communication skills and experience managing teams and projects. She is seeking a new opportunity that allows growth and uses her skills.
Shane Ball has over 15 years of experience in administrative, customer service, and health and safety roles. He is skilled in time management, team leadership, and problem solving. Currently, he works as an Administrative Assistant where he supports managers, maintains systems, and oversees a fleet of vehicles. Previously, he held roles in customer service, sales, construction, and health and safety coordination.
Mike Blogg is a 26-year-old underwriter who currently works for Countrywide Legal Indemnities assessing insurance risks. He enjoys his job where he analyzes new inquiries, researches risks, and makes informed decisions about providing coverage. Mike has previously worked in annuity new business and has trained new employees. He is involved in various initiatives to improve processes and systems.
Denise R. Wooldridge seeks a growth-oriented position in customer service or office administration with potential for supervision. She has over 20 years of experience in customer service, operations management, and administrative roles. Her qualifications include strong employee relations, managerial skills like training and scheduling, and proficiency with Microsoft Office, accounting software, and customer service systems. She holds certifications in customer service and alcohol training. Wooldridge served as Operations Coordinator for Genworth, managing a team of 16, and has held multiple supervisory roles at the Moose Lodge.
Tanya Brown is applying for a Customer Service Manager position. She has 19 years of experience in roles such as Service Coordinator, Escalation Manager, and Customer Solutions Manager. She is proficient in Microsoft Office, ITIL qualified, and has strong communication, problem solving, and customer service skills. Currently she is a Customer Solutions Manager at Radiant Communications supporting 82 customers.
This document contains an individual's resume. It lists their contact information, qualifications which include a Bachelor's degree in Accounting and professional licenses. It also outlines their objectives and extensive work experience spanning over 15 years in various roles such as an editor, publisher, accountant, banker, and in business process outsourcing supporting finance, sales, marketing and customer service. Their educational background and personal details are also provided.
Keith Millward has 24 years of experience in the public sector, including roles as a caseworker, team leader, and trainer. He has strong communication, organizational, and customer service skills. He is currently looking for a new challenge that will utilize his skills and experience.
Workforce Connection provides both self-directed and staff-assisted services to help unemployed community members find jobs. The agency's director is Blake Konczal and its mission is to mobilize public and private partners to educate, train, and place individuals with the skills employers need. Workforce Connection serves at-risk populations like the unemployed and helps anyone seeking assistance regardless of their background.
Lisa Deerman has over 30 years of experience in executive administration, customer service, marketing, sales, and management. She has worked in various roles such as branch office administrator, marketing director, advertising assistant, and business owner. Deerman also has 17 years of experience as a fitness instructor teaching classes such as Pilates, yoga, and barre.
The candidate believes they are well-suited for a position with the State of Missouri based on their experience, education, and skills. They have an Associate's degree in business and are proficient in various software programs. They currently work as a temporary employee assisting various state agencies. Previously, they held roles as an accounting clerk and secretary where they performed tasks like data entry, bookkeeping, scheduling, and secretarial duties. The candidate highlights their college education, six years of office experience, and accounting skills for the role.
Philip Sowden has over 10 years of experience in administration, customer service, and business roles. He has strong communication, organization, and Microsoft software skills. His most recent roles include estate agent administration from 2015-2016 and business administration roles in prisons from 2013-2015 and 2007-2010. He is looking for new opportunities and is available for interview.
Philip Sowden has over 10 years of experience in administration, customer service, and business roles. He has strong communication, organization, and Microsoft software skills. His most recent roles include estate agent administration from 2015-2016 and business administration roles in prisons from 2013-2015 and 2007-2010. He is looking for new opportunities and is available for interview.
Narayanarao has over 8 years of experience in HR roles. He currently works as a Senior Executive, HR at Masti Health & Beauty Pvt Ltd, where he handles recruitment, payroll, and employee welfare. Previously he has worked as an Executive, HR at Hydro Pneumatic Engineers Pvt Ltd and as an Executive, Procurement at Lamco Industries. He holds an MBA in HR & Finance and has expertise in MS Office, accounting software, and databases. His strengths include being achievement oriented, adaptable, motivated, and confident.
Patience Bailey is an experienced Approved Mental Health Professional/Senior Social Worker with over 15 years of experience in mental health assessments, care planning, and risk assessments. She currently works as an AMHP Social Worker for North East London Foundation Trust, working on a pilot project called Mental Health Direct that provides telephone support for vulnerable individuals. Prior to this, she held several senior social work roles with experience managing teams and carrying complex caseloads. She seeks a challenging position that allows her to utilize her skills and experience.
The document provides information on two federal jobs held by Josie Littleton. Her most recent role was as a Program Support Assistant at the U.S. Department of Housing and Urban Development from 2014 to present. Prior to that, she worked as a Customer Representative at the United States Treasury IRS from 2007 to 2014. In both roles, her duties involved answering calls, processing paperwork, using computer systems, and providing assistance to clients and taxpayers. She also demonstrated strong communication, research, and problem-solving skills.
Mrs. Annalisa Gater has over 10 years of experience working in administrative roles for the Department for Work and Pensions and Atos Healthcare. She has strong skills in Microsoft Office, managing schedules and customer service. Currently she works as a Medical Centre Administrator for Atos Healthcare, where she schedules appointments, greets patients, and ensures assessment files are processed correctly.
Alex Bartlett has over 10 years of experience in customer service and administrative roles, including roles as a Rota Coordinator at Lloyds Pharmacy, Customer Contact Advisor for OCR Examination Board, and Sales Support Advisor for TUI UK. He has excellent communication, people, and management skills from dealing with customers and colleagues. Bartlett is proficient in Microsoft programs and bespoke systems, and works well independently or as part of a team. He holds a BA honors degree in Communication, Culture and Media Studies from Coventry University.
Bradley George is an experienced Resource Planning and Real-Time Analyst seeking an opportunity to use his skills in customer service. He has over 7 years of experience forecasting call volumes, scheduling agents, and ensuring effective customer service. Currently working for Southend Borough Council, he implemented a new Workforce Management system and analyzes metrics to improve processes. He is proficient in Microsoft Office programs and scheduling tools.
Caroline Matthews is currently studying an HNC in Business and Management at Havering College. She has previously studied at various schools and universities, attaining qualifications including GCSEs, A Levels, and some university study. Her work experience includes roles in purchasing, customer service, retail, and management. She has strong communication, organizational, and computer skills. Currently she enjoys family activities and hobbies related to babywearing, and co-runs charitable organizations in this area. She aims to maintain a good work-life balance and be part of an excellent team.
1. PERSONAL SPECIFICATION
Experience of team working
During my employment in Lambeth I was a team leader for the post room where, I
supervised eight members of staff and a driver. My duties were to supervise the manual
logging of incoming post, also preparing daily dockets for outgoing post from all sections in
Olive Morris House, All these various responsibilities required delegation and monitoring
staff accuracy and meeting targets. I have had 11 years experience working in an office/
customer service environment. During this period, I had worked within various teams. As a
result I understand team dynamics and therefore, how to get the most out of the team, by
contributing, motivating and ensuring that the team objectives are met.
Awareness of social security benefits and the role of the council.
Since I have joined Lambeth in 1996. Am aware of several of social security benefits i.e.
jobseeker allowance, income support, incapacity, contribution-based jobseeker allowance,
state pension and disability allowance. The role of Lambeth of council is to apply this
applicable amount of social security benefit for their rent liability. The Lambeth council has
been give the responsible for running the housing and council tax benefit schemes by the
central government. The role of Lambeth is to maintaining the income of disadvantaged
group.
I have gained vast experience in both housing and council tax benefit legislation I have been
able to work in six different sections. I have been to Martin Ward in 2002 and have also
undertaken a benefit assessment training course on the Academy benefit system. However,
my clear understanding of legislation has helped me in working in all this various section
with different duties and responsibilities.
To ensure that the Lambeth corporate values of fairness, respect, excellence, service and
honesty are implemented at all the times in terms of personal behaviour and service delivery
Computer literacy and an ability to lean new ICT
I have a very good knowledge of computer packages through my academic and work
experience in various sections. I have been trained on academy system, Anite system, creditor
system, debtor system, Respond system in the complaint section, the old complaint system,
Appeal Microsoft access system, file tracker system, Microsoft words and excel applications.
However, as part of my job when leaving a place I have had to train new staff on how to use
the system.
Strong verbal and written communication skills.
With my previous post as indexing and pre-assessment officer I have participated in drawing
up a help desk aid for the team housing benefit and housing living.
My previous post as indexing and pre-assessment officer I always write to the claimants and
solicitor’s when necessary.
During my previous post of system administrator for the complaint section as part of my
duties, I use to deal with claimant’s enquiries on the phone, as part of the council priority is to
provide the community with an effective and efficient service.
2. Our customer care policy is to answer the phone after the first ring. As part of my job I had to
acknowledge the first stage complaint letter received when logged in to the database system
as part of our commitment to the community.
Team working demonstrates
With my current post as indexing and pre-assessment officer I have participated in drawing
up a help desk aid for the team housing benefit and housing living with some member of the
team. During my employment in Lambeth I was a team leader for the post room where, I
supervised eight members of staff and a driver. My duties were to supervise the manual
logging of incoming post, Also preparing daily dockets for outgoing post from all sections in
Olive Morris House, All these various responsibilities required delegation and monitoring
staff accuracy and meeting targets.
Communicating in writing
As part of my current job responsibility I write to claimants to notify them of suspension of
their claims and I also write to claimants to request for further information i.e. to sign the
application form as part of Lambeth policy declaration. I am an effective communicator;
therefore I am able to liaise well with all different sections of the benefit department as well
as other Lambeth departments in order to achieve organizational aims and objectives.
Planning and Managing Activities
As one of Home working staff I have to plan my work load every day without support by
myself to meeting the task given me by my manager with less supervision.
My current duties as indexing and pre-assessment officer are as follows: - indexing of historic
paper files according agreed procedures and quality standards. To carry out a quality check
on scanning document before indexing. Also to assisting in requesting urgent files from
Danka and to identity incorrect or mis-indexed document type on Anite, to report any
problem on Anite to my team leaders and IT section to be resolved. To carry out sequence of
system search on Academy and file tracker system. Offering valuable ideas at team meetings.
During my previous post as record maintenance officer I have in conjunction with my line
manager set up a system search team for backlog post. In order to link the post to the
appropriate file, I trained staff on the academy and file tracker system.
I am able to effectively manage my own workload and prioritise and I perform well under
pressure whilst maintaining professionalism at all the times.
Working with customers
In my previous job it is part of my duties to go to the customer service section to collect
application forms and proofs from Hostel representative and assist in completing the
application form and verification of the proof in accordance with BFVI compliance.
As part of my job I had to acknowledge the first stage complaint letter received when logged
in to the database system as part of our commitment to the community.
I am able to empathise with customers whilst still adhering to Lambeth operational policies. I
have the skills to diffuse sensitive situations with customers. I am also able to communicate
with them at a level that is appropriate to them individually without using jargon
3. Delivering Results
Theoretical knowledge of business statistic survey and sample was acquired at university. As
a statistician I have been working in conjunction with my team leader and line manager in
designing a specific type of stats required by the management to prepare weekly reports for
the team leaders, my manager and line manager.
I endeavour to motivate my colleagues and myself in order to ensure that operational/working
targets are achieved.
I am a highly motivated individual. I am confident that my qualifications and experience has
prepared me well for the duties of the advertised post. I am willing to undertake any training,
which will serve to enhance my skills and therefore, my performance in my job role
Respecting Diversity
I understand the ethnicity and diversity of the community we serve. In delivering high
quality services that focus on individuals' needs and represent value for money. Also, I am
aware of the legislation and Lambeth’s policy on diversity, tackling inequality and social
exclusion. I am able to interact with all customers and colleagues regardless of their diversity
status. Since I joined Lambeth we have been engaging more closely with Lambeth's citizens
so that people's needs are listened to and acted upon.