CTI is preparing for potential Y2K issues by correcting any date-related problems in its software applications, testing its systems, and developing a staffing plan for its support desk over the New Year's weekend. It has also helped clients test their systems using CTI's computers and communicated status updates. CTI feels confident that its preparations have made its systems Y2K compliant, but it has still created a contingency plan in case any issues do arise.

1. INSIDE THIS ISSUE:
WE'RE READY TO RING IN 2OOOI
Meet New CTI Menbert
The CTI Holidal ParE
Celebrations
>Consultants
)Java Developer
>LAN/WAN Administrator
>Lotus Notes Systems Engineer
>Sales Account Executive
)Technical Marketing Rep
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Bridgett Ledl
Our Latest Client...
Bl Ted Zap/enl
Have you purchased your
portable generator yet?
Have you stockpiled freeze
Well, we don't anticipate
such extreme measures
being exercised at CTI
when the clock rolls into
the new millennium, but
we've been making prepa-
rations for the phenomenon
commonly known as "Y2K."
These preparations include
the assessment of how CTi
impacts our clients as well
as how our business is im-
pacted by the outside
world. Examples of these
preparations include;
O Correcting, documenting
and analyzing any CTI
application Y2K issues
encountered;
Communicating Y2K
status updates to clients;
Hosting client Y2K testing
activities;
Scanning the CTI
application with a Y2K
diagnostic tool;
Conducting internal
product testing;
Developing a staffing plan
for CTI's Support Desk
over the millennium
weekend.
Correcting, Documenting
and Analyzing Issues
While the CTi application is
fundamentally Y2K compliant
already, Support has been
focused on ensuring that any
new issues are addressed.
These efforts include making
changes to the CTI system
for cosmetic as well as proc-
essing issues. In an effort to
better inform the customer,
Suppoft has been document-
ing the business impact of all
changes and communicating
those to the customer base.
Communicating Y2K
Status Updates
YzK updates have been
communicated to CTI clients
in several ways. All CTI Y2K
issues have been posted to
Volume II, Issue 1
Winter 2000
the web where clients can
monitor their status. This
database contains all out-
standing and resolved is-
sues and can be accessed
via the Support portion of
the CTI website. Many cli-
ents have found this infor-
mation extremely useful as
they plan and document
their own Y2K activities.
As issues are resolved, an
email is generated to the
client notifying them of
resolution.
In addition to CTI issues,
Support has been proac-
tive in communicating IBM
AS/400 Y2K updates. In
coordination with the Mar-
(continued on page 2)
I I I dried food and bottled wa-
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)Business Analysts (I and II)
Kimco, headquartered in New Hyde
Park, NY, owns and operates the na-
tion's largest portfolio of neighborhood
and community shopping centers.
Kimco signed a Llcensed Access li-
cense agreement to operate our soft-
ware on their own AS/400.
ffir. HtsEE ;
The Partnerst Corner
As 1999 comes to a close, we want to thank all of you
for your contributions in making this another success-
ful year at CTI. It has been a year of change, but
growth means change. As we've said before when we
first introduced ASP, CTI is'riding the wave,' and we
think it's going to be a great ride, filled with new
challenges and opportunities for all of us,
for internal distribution only Page 1

2. @ Ready (ontinaed/ionpase t)
keting department, Sup-
port contacted all clients in
November and again in De-
cember to communicate the
importance of these up-
dates as well as to explain
the update process. Since
many clients were unaware
of such updates, the infor-
mation was well received!
Hosting Client Testing
Activities
Since 1998, CTI has allowed
its customers to leverage
our AS/400 resources to
perform their CTI Y2K test-
tng. Since customer
AS/400s are supporting a
production environment,
clients are limited in their
ability to change system
dates into the year 2000
and perform the required
testing, As an alternative
to conducting Y2K testing
on a third party AS/400
(which is an expensive al-
ternative), many clients
have chosen to perform
such testing using CTI's
AS/400s.
Because our AS/400s are
internet accessible, clients
have the ability to access
these resources via the
web, Several of our clients
ha.ve chosen to perform
their testing in this manner
whlle some have made the
trip to Dallas to perform the
testing on site at CTI's Four
Forest location. The hosted
clients include: Allegis Re-
alty Investors, Federal Re-
alty Investment Trust, HQ
Global Workplaces,
Macerich Company, Manu-
life Financial, Lend Lease
Australia and TrizecHahn
Corporation.
An additional benefit to CTI
of hosting these testing ac-
tivities is that we can part-
ner with our clients to Y2K
test the CTI system.
Scanning the CTI appli-
cation with Y2K
Diagnostic Tools
As an added precaution,
CTI has contracted with an
external company to scan
the CTI application with a
special software package
designed to identify poten-
tial YZK issues.
Based upon specific criteria,
this diagnostic tool scans
the CTI programming code
to identify programming
scenarios which may not be
Y2K-compliant. The results
of this analysis have been
received and are currently
being reviewed to formulate
an action plan if necessary.
Since substantial testing
has been performed al-
ready, material issues re-
sulting from the analysis
are not anticipated.
Conducting Internal
Product Testing
Because of the nature of
real estate holdings and the
longevity of certain leases,
CTI has been required to
support Y2K dates for quite
some time. In fact, Y2K
compliancy has been a CTI
hallmark and a reason that
many customers have
elected to choose CTI as its
software vendor, As an ad-
ditional measure, CTI has
internally tested its own
products over the past sev-
eral years. These testing
efforts have included the
CTI core application, HGAP,
SSLE as well as Client
Server FR and PO. As a re-
sult of these testing activi-
ties as well as external test-
ing performed by our cus-
tomers, we feel confident
that the CTI system is
ready to advance to the
new millennium,
Developing a Staffing Plan
for CTI'S Support Desk
Over the Millennium
Weekend
Due to heightened aware-
ness of the Y2K bug in the
software industry, many
clients have requested on-
call Support from CTI over
the millennium weekend
(72/3t, 7/t and L/2). In
response to these requests,
Customer Support will be
staffing the Help Desk each
day from 8:00 am to 6:00
pm CST. Once again, we
don't anticipate any sub-
stantial issues. However,
we will be prepared to ad-
dress any issue that may
arise.
To demonstrate CTI's com-
mitment to our customers
and the Y2K issue, our own
CEO and President Ken
Follansbee will be answer-
ing the Sup-
port Line over
the millennium
weekend. No
prank calls
please!
Coordinating Internal
Readiness at CTI
When most of us think of
CTI and YZK, our first
thought is our own soft-
ware. However, the CTI
software is only one piece
of the puzzle. We also
have to be concerned with
our own operations and the
software of other compa-
nies that we use to run our
business. Operational
equipment includes such
items as telephone equip-
ment, voice mail, automatic
call distribution (ACD), of-
fice alarm systems, routers,
switches, servers, laptops,
desktops as well as HVAC
equipment. Third party
software includes items
such as Lotus Notes, Micro-
soft Office, Windows 95 and
Windows NT and any other
software that we use as
part of our daily routine,
You have been receiving
Y2K To Do's from the PC
Support group recently.
Although these may be
perceived as an annoy-
ance, these To Do's are all
part of making sure that
your PCs are Y2K compli-
ant, In the background,
PC Support has also been
busy identifying, docu-
menting, testing and cor-
recting all operational
equipment. A time con-
suming part of this process
is researching each vendor
to determine if their prod-
uct is Y2K compliant and
processing updates when
necessary.
Preparing a Contingency
Plan for CTI Operations
In an effort to thwart Mur-
phy's law, a CTI Y2K con-
tingency plan has been
formulated. This plan
identifies the critical proc-
esses that must occur to
run our business as well as
an action plan to make
sure that these processes
are fully functioning during
this important time. Ac-
cordingly, the plan identi-
fies our key resources and
their contact information
over the millennium week-
end. Please see your de-
partment manager for a
copy of this plan.
As you can see, Y2K is an
issue that CTI takes very
seriously. Although no ac-
tion plan is without flaw,
the right amount of plan-
ning and preparation can
help overcome potential
pitfalls as they relate to
our business. As a result
of these activities at CTI,
we feel confident that
we're prepared!
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3. I
--
WnICOME TO CTI!
by Bridgen Ledl
Kathy Felps, Consulting
Kathy grew up in Port Arthur, Texas be-
fore moving to Dallas. She attended
Texas Tech University in Lubbock where
she focused on Communications with a
minor in Speech. Kathy comes to CTI
from Trammell Crow where she worked
as a CTI trainer. As our newest Consult-
ant, Kathy really enjoys being part of
the Consulting group. Kathy confesses
that she's a crossword puzzle fanatic, and loves spending
time with good friends and her two cats, Dusty and Allie.
Louise Jeffrey, Development
Louise comes !o CTI from Insignia/
ESG, Inc, where she worked for t2
years as a Senior Real Estate Ac-
countant in Commercial Property
Management, She first heard of the
QA Specialist opening through her
friend, Teresa Mehmen. Louise was
born in Massapequa, NY, but has
called Dallas home for over twenty years. She and her
husband, Bruce, live in Rockwall with their two sons, Ian
and Eric.
Nomi Malik, Support
Everyone already knows Nomi, but we
wanted to formally introduce him to as
one of our newest Systems Engineers.
He graduated from DeVry Institute of
Technology with a BS in Computer Infor-
mation Systems this past October,
Nomi is on the Support PI and AS-400
Operations Teams which work to close
client events. When he is not at the office, he enjoys lis-
tening to music, going to movies and watching the Dallas
Cowboys. As Nomi would say . . . Cool dude!
Matt McBride, Development
Matt joins CTI from Raytheon where
his last project was a multi-sensor
software suite designed to monitor the
Amazon for the Brazilian government.
As Sr. Java Developer, Matt is working
closely with Dlanne and lon to enable
the new ASP initiatives, support the
new GUI interfaces, and to explore how CTI can utilize
the IBM WebSphere program. Matt lives in Carrollton
with his wife Lucy, and sons Daniel and Ian, along with a
whole gamut of pets. He enjoys coaching little league
soccer and volunteering for his church.
Steve Coffey, Support
Steve, a Sr. Systems Engineer, comes
to CTI with over seven years of AS/400
experience. He first heard of CTI from
his friend Robert Kanewske. Steve at-
tended the University of North Texas
where he received a BBA with a major
in Information Systems. He and his
wife, Tina currently reside in Carrollton and enjoy roller-
blading, taking weekend getaways, watching movies, and
spending time with their families, Sounds like you have
your hands fulll
Carmen Phillips, Marketing
Originally from Houston, Carmen at-
tended Prairie View A & M University
where she focused on General Business
and Accounting before relocating to
Dallas. She was previously employed
by Compaq Computer Corporation as a
Marketing Specialist. As Marketing
Coordinator, Carmen is looking forward to working
closely with the rest of the marketing team and learning
more about CTI. During her spare time, she enjoys run-
ning and spending time with her husband and daughter.
Brian White, Administration
After spending more than 8 years in public accounting work-
ing with clients in the real estate, software and internet-
related industries, Brian joins CTI from PricewaterhouseCoop-
ers LLP. As Director of Business Partner Alliances, Brian will
be working directly with Ken Follansbee to cultivate new and
existing strategic alliances. In addition, he will be identifying
emerging technologies and other potential business paftner alliances which can
further enhance the Company's existing product offering. Brian is very excited
about the opportunity to work in the more nimble and dynamic smaller com-
pany environment of CTL He and his wife Christie are proud first-time parents
of Connor, born October 6. Brian enjoys golf and is an avid Cowboys (even in
the rough times), Rangers and Stars fan,
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A Night of
B1 Janet Follansbee
CTI is a company steeped in its
own traditions from the blowing of
the ship's horn to the annual post
holiday party. The January date
is selected to allow people to wind
down from the hectic holiday sea-
son before gathering for CTI's
most festive event of the year on
January 22,2000.
Festivity CELEBRATIONS
EBirctrd--r5rs
January
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Lora Sloan
Briana Lilly
Nomi Malik
Wanda McDonnell
Gary McElroy
Erin Ballard
Angela Watson
Robert Kanewske
Michael Tuer
Ted Zapletal
Tammi Hodges
Debra Vallo
Carol Garwood
Ed Green
Liz Dickenson
Geoffrey Bateman
Jon Capezzuto
Ryan Browning
Bev Simons
Casey Welsh
Luke Caskey
Britani Stoller
Candace Gethoefer
Roland Segovia
Lisa Vincent
Deeann Hauser
january
1 4 Years
36
52
82
133
15 10
18 1
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February
3 2 years
B1
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16 1
162
20 11
22 1
264
March
2 2 years
13 4
232
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This year's site, the Hall of State at Fair Park, is a magnificent edi-
fice rich in Texas history. Built by the State of Texas as the center-
piece for the 1936 Centennial, the building is reflective of the era's
art deco. The evening will begin in the Hall of Heroes where we
shall be joined by the likeness of Stephen F. Austin, the "Father of
Texas"; Sam Houston, first president of the Republic; Mirabeau B.
Lamar, the "Father of Public Education; and Thomas Jefferson Rusk,
one of the signers of the Declaration of Independence.
Dinner will follow in the Hall of State where symbolism
abounds from the great gold medallion at the far end of the
Hall to the hand-stenciled designs in the ceiling. Beautiful
columns, mosaics, murals, chandeliers, antique furniture,
and green marble are resplendent throughout the rooms.
The entire building will be open for viewing.
As a showcase to the past, the Hall of State is a wonderful setting
to begin a new and exciting era. We hope that you will enjoy this
very special evening.
Shawn Finishes in the Top in 1999 Texas AIDS Ride!
Febtuary
Ken Follansbee 1
Ryan Browning 5
Celina Sampson 11
Anne Shishakli 15
March
Tjuana Anderson 5
Crista Bock L4
Dianne Purl 22
Rex McDowell 28
Debra Lamb 30
C']rI A_ra1ir-efsaries
In October, Shawn Staley made an impres-
sive finish when she completed the AIDS
Ride within the top 2o/o out of 615 partici-
pants. The grueling 4-day, 350 mile race
'which began in Houston, included 3 nights of
outdoor camping, and finally ended in Dal-
las. Shawn says," I realized camping was
NOT for me". This photo was taken on the
morning of the 3'd day, the longest leg of the
ride (106 miles). In the end, only 47 crossed
the finish line. The bad weather and heavy
rain discouraged many of the riders. Shawn
confessed that at one point she could no
longer feel her legs, but just kept on going!
Obviously, her months of diligent training
paid off, She raised over $2300 for AIDS
research. Congratulations!
The Hornblower
Winter 2OOO
Deborah Vaughn, Editor
Contributors '
Liz Dickenson Bridgett Ledl
lanet Follansbee Erica Morvant
Ted Zapletal
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Watrnest wishes to
Casey and Robett
Welsh who wete rnarried
N owernb er (; th.
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