The DevOps Challenge: Now Is the Time to Be a Champion of Quality

W17

DevOps
&
Testing

5/10/17
15:00

The
DevOps
Challenge:
Now
Is
the
Time

to
Be
a
Champion
of
Quality

Presented
by:

Lisa
Dronzek

voke,
Inc.

Brought
to
you
by:

350
Corporate
Way,
Suite
400,
Orange
Park,
FL
32073

888-‐-‐-‐268-‐-‐-‐8770
·∙·∙
904-‐-‐-‐278-‐-‐-‐0524
-‐
info@techwell.com
-‐
http://www.starwest.techwell.com/

Lisa
Dronzek

Co-‐founder
and
COO
of
industry
analyst
firm
voke,
Lisa
Dronzek
manages
the

business
and
brings
practical,
in-‐depth
knowledge
of
the
issues
facing
enterprise
IT

organizations
and
the
line
of
business.
Lisa
leads
research
and
data
analysis
efforts

to
provide
compelling
industry
data.
She
identified
the
Agile
Dilemma
in
2012,
and

her
Cost
of
Rework
research
explains
why
Agile
development
costs
are
out
of

control.
Previously,
Lisa
worked
at
Adobe,
Taligent,
Managemark,
Clearwater

Networks,
Perfect
Commerce,
and
Portal.
She
managed
process
improvement

projects,
full
product
lifecycle
teams,
build
and
release
teams,
quality
assurance

teams,
and
PMO
offices.
Contact
Lisa
via
LinkedIn.

© 2017 voke media, llc All Rights Reserved. Reproduction and distribution are prohibited.
◉The DevOps Challenge:
Now is the Time to be a
Champion of Quality
Lisa Dronzek, voke Co-Founder
STAREAST, FL | 10 May, 2017

◉ Agenda
• About voke
• The Era of Software Failures
• What is DevOps?
• Risks of DevOps
• DevOps Secrets
• Become a Champion of Quality!
• Net/Net

๏About voke

◉ I’ve Been in Your Shoes
• Technical Support
• IT Help Desk
• Build Engineer
• Engineering Management
• Release Management
• Program Management
• QA Management
• Functional Testing
• Process Improvement

◉ About voke
• Independent industry analyst firm
- Providing research, speaking, and advisory services
• Mission: Provoke Thought!
• Independent research highlights
- Identified the Agile Dilemma in 2012
- Cost of Rework research explains why Agile development costs are out of control
- Identified the DevOps Dilemma in 2017

◉ voke Research – Quality Matters!
“DevOps — We believe DevOps is an offshoot of the Agile Movement
because Agile excluded operations. As with Agile, DevOps also
excludes QA. Collaboration between development and operations is
essential and positive, however leaving out one of the three pillars of
IT—QA—in yet another movement is detrimental. The application
lifecycle is made up of the line of business, development, QA, and
operations. Since the Global Financial Crisis in 2008, we regularly see
catastrophic software failures in the news. Given the impact on the
brand when there are catastrophic software failures, we should be
witnessing a movement toward increased quality, not movements
promoting the opposite. To protect the brand of your organization, QA
must not be excluded from its essential and equal role in the application
lifecycle.”
Source: voke Market SnapshotTM Report: Agile Realities – July 2012

๏The Era of
Software Failures

◉ Flights Grounded – January 22, 2017

◉ Software Failures 2017 – A Daily Business Risk

◉ Waiting is Now a Feature?

๏What is DevOps?

◉ Perception of DevOps – Based on Survey Data
Source: voke Release Management Survey – 2016
80 +
Unique Definitions
48%
Confusion
47%
Movement to Increase Collaboration
13%
Clearly
Understood
Concept

◉ Perception of DevOps – Survey Comments
“Ask 10 people and
get 10 different answers.”
“Confusion.”
“We are not sure what DevOps is.
Vendors confuse us on what it is
and why we should use it.”
“I have 10 years of experience
working in DevOps before
the term was coined.”“Beta.”
“Another attempt at a
panacea for all the world
problems…”

◉ The DevOps Dilemma
DevOps
BizDevOps
DevSecOpsSecDevOps
NoOps
RuggedDevOps

๏Risks of DevOps

◉ DevOps Risk #1 – Exclusion
Where is QA?
Where is Testing?
Where is Quality?

◉ Software Engineering – Resource Specialization
Business Development Testing Operations Security
Elements of Software Engineering

◉ Agile – Exclusionary Movement
Business
Development
Testing Operations Security
+
Agile
Business Development

◉ DevOps – Another Exclusionary Movement
Business Development Testing SecurityOperations
Development
+
DevOps
Operations

◉ We Need Fully Inclusive Teamwork – Get FIT!
Business Development Testing Operations
Security
Quality
+ + +
Performance
Architecture

◉ DevOps Risk #2 – Confusion
48%
Confusion
13%
Clearly
Understood
Concept
?
?
? ?
?
??
??

◉ Dev, QA, and Ops Must be Peers!
Source: voke Market SnapshotTM Report: Release Management– October 2016

◉ DevOps Risk #3 – Reorganization
Source: voke Market SnapshotTM Report: Release Management– October 2016
DevOps

◉ DevOps Risk #4 – Elimination
NoOps!

◉ DevOps Risk #5 – Subversion

◉ DevOps is Not…
Not a Person,
Role, or Job Title!
Not a Group! Not a Tool!
7%A Tool
11%
Person, role,
or job title
6%
An organization Source: voke Release Management Survey – 2016

๏DevOps Secrets

◉ DevOps Secret #1 – Continuous isn’t a Reality
34%
Continuous
integration of
software changes
23%
Continuous
deployment to lab
9%
Continuous
deployment
to production

◉ The Only Thing Continuous is …. Bugs!

◉ DevOps Secret #2 – Factory Work

◉ Get FIT! Be Strategic!
Business Development Testing Operations
Security
Quality
+ + +
Performance
Architecture

◉ YOU are the Solution! Be the Solution!
QA is…
Smart
Polite
Professional
Sociable and gets along
Productive
Collaborative

◉ DevOps Secret #3 – Message for CIOs
• Understand the risks of DevOps – exclusion,
confusion, reorganization, elimination, subversion
• Don’t build another silo – DevOps is not a person,
team, group, or organization
• Invest in real technology – DevOps is not a tool
• QA collaborates and offers strategic insight
• Invest more in QA to protect the brand and business
• Ensure organizational parity and preserve the
balance of power – Dev, QA, and Ops all have
unique expertise and points of view
• Be a champion of quality
• Lead a team of IT superheroes

๏Become a Champion of
Quality!

◉ Become an IT Superhero!

◉ Agent of Change – Super Powers
Communicate the value of testing Build relationships to promote quality
Focus on non-functional
requirements, architectural
stability, and integrations
Promote organizational parity
Emphasize the value of
unique and specialized skills
Ensure proper budgets
Be the voice of calm

◉ Captain Technology – Super Powers
Performance expert
Partner with the Agent of Change
to bring more strategic and
technical skills to the project
Security testing
Unit testing
(somebody has to do it)
Automation engineer
Use service virtualization for API testing
Virtualize the lifecycle
Specialize:
Promote new technology across
the organization
Lead a council of architects

◉ Testing Titan – Super Powers
Be the Voice of the customer
Lead the effort on non-functional
requirements for performance,
security, architectural stability, and
integration
Become a subject matter expert
on your customer’s business
Communicate key customer needs
to Captain Technology to automate
what is important
Ensure customer security and
privacy of test data
Collaborate cross-functionally on
requirements

◉ IT Superheroes – Start at STAREAST
Find the automation tools that
will make your job easier.
Meet with GSIs or professional services
teams to help fill the skill gaps.
Pick one new technical area to learn about:
security, performance, virtualization…
1
Seek out 3 new technology partners. Schedule
a demo, proof of concept, or pilot project.2
3
4
Seek information about 3 new tools.
Work with Captain Technology to pilot.
Meet with your partners – find out how
they can help you be a champion of quality.
Learn about security testing
– the tools make it easy.
1
Talk to vendors to identify a
test data management solution.2
3
4
Captain Technology Testing Titan

◉ Which IT Superhero Are You?

๏Net/Net

◉ Net/Net
• Understand the risks of DevOps
• Get FIT – Fully Inclusive Teamwork
• Become more strategic
• Take the lead on non-functional requirements
• Stop avoiding security
• Show your value
• Focus on your strengths and specialize
• YOU are the solution
• Be a champion of quality
• Be an IT superhero

◉ Learn More at www.vokeinc.com
• Take our surveys
• Buy the first book in the IT Superhero Series:
www.LifecycleVirtualization.com
• Get an IT Superhero research bundle:
www.ITSuperheroSeries.com
• Follow voke on Twitter: @vokeinc

◉ We Are QA!
• We are testers!
• We are quality!
• We are smart!
• We are productive!
• We are strategic!
• We collaborate!
• We don’t need a movement to collaborate! It’s who we are!
• We get along!
• We are champions of quality!
• We are IT Superheroes!

We Are
IT Superheroes!

◉ voke Contact
voke, inc.
2248 Meridian Boulevard
Suite H
Minden, NV 89423
P: +1.866.895.9045
W: www.vokeinc.com
T: @vokeinc

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