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DevOps
Working Together for Brilliant Outcomes
2016
State of
DevOps Report
https://puppet.com/resources/white-paper/
2016-state-of-devops-report
4600
professionals surveyed in 2016
(25000 over five years)
Continuous collaboration between
development and operations in the entire
service lifecycle, providing (much) more
business value, (much) faster and with (much)
less risk.
“DevOps is also characterized by operations
staff making use of many of the same
techniques as developers for their systems
work.”
The Agile Admin. What Is DevOps?
Dev
Developers
QA Engineers
System Analysts
Produt Owners
Product Managers
Ops
System Administrators
InfoSec
Release Engineers
Network Engineers
DBAs
Organization Sizes
<
1010000+ 9999-500 499-100 99-20 N.
A.
52%
The Three Ways Of
DevOps
http://itrevolution.com/the-three-ways
-principles-underpinning-devops/
Beware of Local Optimizations
Let’s say average cycle time* for a development team is 5 days.
Dev - 5 daysInput
Output
Let’s say average cycle time* for a development team is 5 days.
Dev - 5 daysInput
Output
And, after much effort,
we optimize it.
Dev - 4 days
Let’s say average cycle time* for a development team is 5 days.
Dev - 5 daysInput
Output
And, after much effort,
we optimize it.
Dev - 4 days
YAY!
We deserve a pat in the back!
Or do we?
YAY!
Dev
4 days
Business
Yaayyy…. ?
Dev
4 days
Business
QA
10 days
Oh boy…
Dev
4 days
QA
10 days
Business
Release
15 days
Customer
Visualize The Whole Workflow
The First Way: System Thinking
Dev Ops
Business Customer
System Thinking
● Be Aware of the Whole System
● Increase Flow
● Optimize Globally
● Avoid Moving Defects Downstream
2555x
shorter Lead Times
Releasing Is Not The End
Of The Story
After Releasing…
Success Beyond
Wildest Dreams
Unexpected Usage
Patterns
Lousy
Performance
Incidents
Creating Feedback Loops
Is Of The Essence
The Second Way: Amplify Feedback Loops
Dev Ops
Business Customer
Amplify Feedback Loops
● Understand your Customers
● Respond to your Customers
● Create Feedback Loops
● Shorten the Feedback Loops
200x
more Frequent Deployments
The Scientific Method
The best way to learn since the 17th century
The Scientific Method
Ask a
Question
Hypothesis
ExperimentResults
And again
and again
and again…
“Ronaldo: first to
arrive at training, last
to leave.”
: to do something again and again in order to
become better at it
: to do (something) regularly or constantly as an
ordinary part of your life
Practice
If it hurts, do it more often.
The Third Way
Culture of
Continual Experimentation
and Learning
Culture Of Continuous
Learning
● Make Time For Improving Daily Work
● Reward Teams For Taking (Calculated)
Risks
● Introduce Faults To Increase Resilience
3x
lower Change Failure Rate
Case Studies
Introduction to DevOps
Wealthfront (USA)
● 2.5B$ of assets under management
● Lean Startup approach
● Developers push to production on first
day of work
● Prioritize Safety AND Speed
● Strict coding standards
● Code reviews
● Fix-It days to clean up tests and improve
coverage
● Infrastructure as Code
Wealthfront (USA)
● Dark launches
● Canary deployments
● Sophisticated monitoring and alerting
Wealthfront (USA)
Highly regulated FX market in UK
LMAX (UK)
“We employ the latest techniques to ensure high software quality, including test driven
development, Continuous Integration (CI) and Continuous Deployment.
Our CI private cloud system constantly runs a battery of over 6000 functional,
acceptance, security and performance tests against the code base to ensure, monitor
and improve quality of execution.
This is matched with the use of industry leading automated deployment and server
configuration management to ensure that the platform matches the code in quality of
build.”
LMAX (UK)
https://www.lmax.com/trading-tech
ING Bank (Holland)
● 180 cross-functional teams
● Infrastructure setup from 200 days to 2
hours
● Eliminated 500 duplicated apps
● Replacing ESB with microservices
http://www.slideshare.net/CAinc/continuous-delivery-the-ing-story-i
mproving-time-to-market-with-devops-and-continuous-delivery
Introduction to DevOps
Introduction to DevOps
Culture
The pillarThe pillar
Before Agile
Clients
Business
Analysts
Developers Testers
SysAdmins
After Agile
Clients
Cross Functional
Team
Operations
Bring down the Silos!
DevOps
Clients
Cross Functional
Team
GREAT
SUCCESS!
Ops
Source: Rouan Wilsenach - DevOpsCulture
Shared
Responsibility
Feedback Automation
Build Quality In
No Silos Autonomous teams
Team
Culture
Organizational
Culture
DevOps Departments
(is this a good thing?)
16% in 2014 19% in 2015 22% in 2016
2.2x
more likely to
Recommend their Organization to a Friend
Automation
All the things!
https://danashby.co.uk/2016/10/19/continuous-testing-in-devops/
You can
automate tests...
You can automate...
Deployment
Builds
Cluster
Management
JobScheduling
Failure
Recovery
You can automate...
Monitoring
Disaster
Recovery
Logging
Instrumentation
You can automate...
Configuration
ManagementSecrets
Management
Service Discovery
Security
Analysis
Infrastructure Configuration
Management
An example with a bit more detail
Snowflakes
are
beautiful
Each one is
unique...
Load balancer
Hmmmm...
Do you know, for a fact, how any
one of your servers is precisely
configured?
Infrastructure as Code
● Auditable
● Readable
● Precise
● Versioned
● (Automatically) Testable
# execute 'apt-get update'
exec { 'apt-update': # exec resource named 'apt-update'
command => '/usr/bin/apt-get update' # command this resource will run
}
# install apache2 package
package { 'apache2':
require => Exec['apt-update'], # require 'apt-update' before installing
ensure => installed,
}
# ensure apache2 service is running
service { 'apache2':
ensure => running,
}
It’s just code.
https://www.digitalocean.com/community/tutorials/getting-started-with-puppet-code-manifests-and-modules
Introduction to DevOps
24x
faster Recovery from Failures
Measurement
Measure (everything) to improve
Introduction to DevOps
Build. Measure. Learn.
Measure what matters.
Metrics are people, too.
Measure the macro.
http://theleanstartup.com/principles
http://fourhourworkweek.com/2009/05/19/vanity-metrics-vs-actionable-metrics/
Build. Measure. Learn.
A/B Tests.
Per-customer metrics.
Funnel metrics and cohort analysis.
Keyword (SEM/SEO) metrics
Not only business metrics...
Do you know...
the latency of your service?
at P50, P90, P99?
your service-level objective?
Do you know...
… when your service is misbehaving?
…why it’s misbehaving?
…when it’s needed?
22%
less time spent on
Unplanned Work or Rework
Sharing
is caring.
Share...
ideas & implementations
problems & solutions
failures & successes
Share...
… inside and outside your organization.
Go to meetups, conferences.
Create communities of interest.
Sharing is providing feedback.
C ulture
A utomation
M easurement
S haring
50%
less time spent
Remediating Security Issues
Practices
Adoption
That’s all, folks!
Thank you.

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