1. TASNEEM UR REHMAN
1 61/3, Second Floor, Ashiana Apartment, Joga Bai, Jamia Nagar, New Delhi-110025.
Mobile:+91 9811697550.
Em ail:tasneem71@hotmail.com.
Born on:03/10/1971
Valid Passport: Yes
PROFILE
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Head IT Operationsand Servicesat New Delhi Television Limited managingIT Services and IT Operations for the Group
w hich founded in 1984 is India’s first and largest private producerand broadcaster of news, NDTV simultaneously runningthree 24-
hr news channels. NDTV 24x7 for English, NDTV India for Hindi, NDTV Profit for Business and also a Producerof showson
Current Affairs, Entertainment and Live events alongwithLifestyle and Metro Channels.
Provensuccess overseeing IT Serviceswith IT Operations, IT budgetingand IT Asset Managementand IT Procurement etc.
AREAS OF EXPERTISE
▪ IT Procurement Management
▪ IT Operations Management
▪ IT Inventory and Asset Control
▪ IT Budgeting and Spending
▪ IT Audits internal and external
▪ IT Cost allocations to verticals
▪ IT Services Management
▪ IT SLA and IT Contracts Tracking
▪ IT Client and Vendor Relations
▪ IT Help Desk and IT Tickets Monitoring
▪ IT Support Rostering and Leave Management
▪ IT Payments Tracking and Follow Ups
PROFESSIONALEXPERIENCE
PC SolutionsPvt Ltd.(January 1992 to February 1997)
PC solution PvtLtd established leadersamongSystem Integration (SI), Facility Management Services (FMS) and High –end
Technical training providersin Delhi and other metrossince 1988.
Role and Responsibilities
 Level 3 onsite support to the Customers
 Troubleshooting of Hardware/Software issues.
 MaintainNetwork infrastructure ofvarious clients.
 Assembling, Configuring ofPersonal Computer.
 Troubleshooting of Computer Peripherals.
 Coordinateswith dealers for sales and Technical issues.
 Handlingvarious ASP Division of HPand Compaq etc.
 Su pportingField Engineerson Phone.
 Joined PC Solutions asTrainee Customer SupportEngineering
Resigned PC Solutionsas Team Leaderand joined NDTV as Assistant Network Supervisor.
New Delhi Television Ltd. ((February 1997 toPresent)

2. From Assistant Network Supervisor to Head IT Services and Operations
 Qualitative experience in Systems Administration, LAN / WANinstallation,configuration ofnetworking devices and v ariou s
peripherals, assessm ent of netw ork secu rity and im plem entation of secu rity dev ices..
 Hands on experience on m aintaining IT Asset Managem ent for NDTV Grou p of Com panies.
 Qualitative experience of ManagingApplications requiringvery HighBandwidthlike High-Speed Digital Video Transfers
on Cisco Fiber and Gigabit Sw itches.
 Qualitative experience in IT budgeting and Capacity Management for future expansion of IT infrastru ctu re and needs.
 Qualitative experience in Vendor assessment, SLA m onitoring & hardw are procu rem ent from best global brands.
 Handson experience in Configuration and Adm inistration of Window s Serv er, Rou ters, Sw itches and Firew alls.
 Hands on experience on Microsoft Produ cts installation and adm inistration.
 Exposu re in v ariou s Antiv iru s Su ite of produ cts - Enterprise Edition.
 Installation, configu ring, trou bleshooting and m aintenanc e of Netw ork Dev ices.
 Qu alitativ e experience in v ariou s Inform ation Secu rity and Sy stem Au dits.
 Qu alitativ e Experience on 2 4 x7 Liv e New s Room Sy stem s.
 Analytical problem solverwithstrong technical skills, withanability totake direction of a team and handle multiple tasks and
w orkswell in the team. I am looking forward tomeetany challenge that maycome in mypathwith avery keeninterest to learn
m ore abou t Managem ent of IT Operations and Serv ices.
 Su pporting& Administration of Network Infrastructure.
 Managing300 NodesNetwork spread across three Locations on WAN.
 Managingentire Cablingof the Network.
 Headingand supporting Team of seven People on day to day problems.
 Su pportingBureausspread all over India on theirIT Requirements.
 Manage Network Security.
 HandlingDomainController. Managing Active Directory Users & computer
 Su pportinguserson Microsoft Exchange Server.
 Backup of Database usingNetback.
 ConfiguringVPNfor mails.
 User & Group Management.
 Backup of Database usingBackup exec.
 CreatingUser& Group Management.
 ConfiguringVPNfor mails.
 Talking to the Vendorson Support and on new purchases.
 Su pportingUserson NewsRoom Systems.
 Installation of Teleprompter System.
 Decidingon Product s procurement in consultation withHead IT.
 Documentation ofSoftware Licenses.
 MaintainingHardware and Printers.
 Installation and Maintenance of Weather Stations for Live Temps.
 SPOC for any IT Security and System Audits.
 SPOC for Cobit– IT Governance Implementation Project.
 Major Vendors w orked w ith
 Dell,HP,Cisco,Vm w are,Adobe,Microsoft,Av id,Vizrt,Au toscript,Scientifcsales and m any m ore.
EDUCATION
Diploma in Electronics Engineering from Jamia Millia Islamia New Delhi in 1991..