2. CHAIRMAN – Gerard Kleisterlee
GLOBAL CE0 – Vittorio Colao
HEADQUARTERS- London, UK HEADQUARTERS- Mumbai , India

3. The emblem symbolizes communication and voice
communication. Red color represents talking ,sound
and passion.

4. CUSTOMER
Delivering affordable, reliable
and customized
communication services which
are simple to use, enjoyable,
seamless and secure
SHAREHOLDER
Creating sustainable value
by delivering great
shareholder return
EMPLOYEE
Providing enriching careers and
long term growth opportunities
in a fair and collaborative work
environment
COMMUNITY
Supporting authorities in
mobilizing social change and
achieving their economic
goals,
being the most respected
telecom company.

5. It is a service which is provided by a prior arrangement with a
mobile network operator.
Pay bills after the service is rendered.
Set credit limits(By customers).
Re-calculated credit limits(By company).

6. CNC
FP&A
MARKETING
Sales
CS
IT
V.Balaji
Ritesh Shah
Gaurav Maini
Aftab Sofi
Vikram Bains
Vineet Anand
DEPARTMENT HEAD

7. FP&A CNC MARKETING
FINANCE

8. U9pguo K
KIRANDEEP MITTAL
HEAD FINANCE
RITESH SHAH
MANAGER
FP&A
SUNEET NARANG AVINASH SRIVASTAV AVINASH BHOGAL

9. 1. Bill date 0
2. Bill Generation SMS 2
3. Tele-calling 16
4. SMS 19
5. Email 20
6. VMS 21
7. PSTN –BAR 24
8. OCB 26
9. Pre-Suspension SMS 28
10. Temporary disconnection 29
STEPS DAY

10. FINANCE
Accounts CNCMIS Commercial
•Accounting/Au
dit
•Asset
Management/In
surance
•Banking
•Taxation
•Statutory
Compliance
•Channel
Payout
•Budgeting/Plan
ning
•Rolling
Forecast
•Corporate/KBI
Reports
•Tariff Support
•Data
Management
•Warehouse
•Billing
•Card/coupon
Management
•PO/Capex
•Vendor
Management
•Verification/
Welcome visit
•Credit
Monitoring
•Fraud
Management
•Bill
Distribution
•Collection
•Recovery
ROLE OF FINANCE FUNCTION

11. CNC – Credit And Collection

12. VERIFICATION
CUSTOMERS
VS/VMS
DOCUMENTATION
CAF
CPOS
FA-BUCKET CR-BUCKET

13. • VOTER CARD RATION CARD
• DRIVING LICENSE STATE- SUBJECT
• ADHAR CARD POI+LR(for outsiders)
• PASS BOOK
• PASSPORT
POI POR

14. CREDIT
VERIFICATION
Personal Verification Credit Verification
• VR
• HR
• MR
• LR
• VL
CREDIT STATUSCREDIT
VERIFICATION FORM
• What customer does?
• Ownership of house
• Organization
• Profession/service
• Annual income
• Etc

15.  Feedback
 Payment mode
 Payment center
 Bill cycle Nil-usage/not
 Plans information
 GPRS
1) WELCOME VISIT 2) ACTIVATION
3) USAGE
4)BILL GENERATION
5) Collection Bucket
SOFT HARD
( 0-30/31-60) (61-90/90+)

16. A. CREDIT MONITERING:
 Billed + Unbilled < = Credit limit
CREDIT LIMIT
PERSONAL LIMIT COMPANY LIMIT

17. MARKETING

18. MARKETING STRATEGIES
STV
Penetration
RES Adds
VAS/DATA
Segmentation
Unique
Products
Involve Retail
Identify
Latent Needs
Convenience
Market
Feedback
Innovation

20. Involves the sum total of
activities which begins – with
Assessing the needs, wants &
desires of customer
Satisfying them in form of
Products & Services
Through the process of Sales &
Distribution
assisted with effective and
relevant Communication
and ensuring Customer Delight.

21. Nepal Calling ISD Pack PF Tariff
All calls @ Rs. 6.49
for Rs . 18 (28 days) 18 6.99
Total Incremental
Revenue
59249
Particulars Amt ( in Rs.)
IC Revenue ( I/C Cust.) 59,249
Total Incremental 59,249
IUC Cost 36,685
Net Revenue 22,564
LF 3,046
IT Cost 948
GST 5,095
Total Profit/(Loss) 13,474

22.  Customer should be active for +3 months after the activation.
 CRE should not waiver the SD by customer .
 With SD, CRE to get the money after 1 month.
 Without SD , CRE to get the money after 3 months.
 Best month of CRE is observed.
Slab Incentive amount on sales(Rs)
1st Slab 15
2nd Slab 20
3rd Slab 25
4th Slab 30
Understood the
working.
Checked the data
Suggestions
CRE PLAN ANALYSED