1. Juli Willeck Pridgeon
23241stAvenue, #409, Seattle WA 98121 253-951-5520 jawille1@juno.com
Core Summary
Driven leader,knownfor inspiringculturechange,employeeengagementandeffective communication. Key clients
include: MenziesAviation, Northwest Airlines, Targetand GapInc. I have a reputationfor employeedevelopment,
managementofleanteamsand transforming safetyand operationalperformance acrossindustries.
Aviation Industry Experience
Menzies Aviation 2014– Present
Manager,Safety,Securityand Education,SeaTacWA98151
Responsibleforexecutingthe Safety, Security and Trainingprogramsto support over 750employeesacross7 contracts.
 Achieved 100%scoreonAlaska Safety Scorecard,9of first 11 monthsinrole.
 Successfullyreduced“CategoryA” incidents,(significant injury/damage)2014vs. 2013.
 ReducedOJI’sbyover 30% by implementingOSHAreturn-to-training program.
 Created“Boot Camp”deliveringimmediate one-on-onetraining/correctiveaction forminorincidents.
 Refreshed PPE programs,launching “GreenVests” to identify newhires, introducedtemporarysteeltoe covers,
kneepads, gloves and ear-muffstyle hearingprotection.
 Supportedstart-up of SimplicityAviation, selectedto completea6-weektemporaryassignmentinDEN, building
safety infrastructure.Sent trainers to SFO, YYZ, AUS, DEN.
 Restructured LeadershipAcademyfor newLeads, receiving accoladesfrom keycustomer,Alaska Airlines.
 Developed4 of 8 directreports to promotionsasmanagers.
 Grewdepartmenthead by4 positionsto meetcustomerneeds.
 Improved departmentperformanceonannual corporateaudit2014vs. 2013. RemovedSafety from “High Risk”
categoryandincreasedTrainingdepartmentratingby16 points.
NORTHWEST AIRLINES 1994-2005
Memphis,Seattle,Maui,Anchorage,Minneapolis
OperationsManager,MemphisInternationalAirport 2004-2005
 Ledand directedateam of 20supervisors and 200agentsproviding safe, secureand on-timedomestic and
internationalservice.
 RatedTopHub Managerbasedonoperational excellence,communicationandleadership.
 ComplaintResolutionOfficer,responsibleforresolutionofDepartmentof TransportationandAmericanswith
DisabilitiesAct issues.
RampOperationsManager,Sea-Tac InternationalAirport 2002-2004
 Plannedandexecutedoperationsfor130unionemployees,responsibleforsafety andservice at the largest
internationalgateway.
 SupportedlaunchofinauguralserviceintoMaui,Hawaii,planningandmanagingallaspectsofstart-up air service,
includingtemporaryrelocationtoMaui.
 Awarded InternationalManagerofthe Year, 2004,basedon on-timeimprovements,serviceratingsandprofit
growth through the acquisitionofnewairlinecontracts.
 Executedsecuritydirectives ina real-timeenvironmentasGroundSecurityCoordinator.
Manager,System AppearanceStandards,Minneapolis,MN 1996-2002
 Executedallexteriorand interiorappearanceprogramsrequiredtomaintainafleet of 425 aircraft,administeredin
countriesaroundtheworld.

2.  Deliveredthe best program improvementsincompanyhistory, improvingcleanlinessofthe fleet, recognizedby
CEO, RichardAnderson. Improvementsdeliveredaheadof scheduleandunderbudget.
 Conceptualized andimplemented international auditprogramtomeasurecleanliness,serviceandsafety, including
the hiringandtrainingof 9 auditorsacrossallinternationalanddomestic locations.
 Managedseasonal airservicebetweenAnchorageand Tokyo,includingtemporaryrelocationtoAnchorage.
 Developedthe uniform andappearancestandardsprogram,includingpolicy,communication/brandingeffortsand
the physicaluniformsfor 45,000employeesworld-wide.
CorporateRelationsSupervisor 1994-1996
 Representedthebrandto allpublic andmediainquiries.
 Handledcustomercomplaintsfrom theofficeof the Presidentand CEO.
Retail Sales Industry Experience
Gap Inc., BANANA REPUBLIC 2009–2014
General Manager,UniversityVillage,SeattleWA 98105
Deliverallaspects of a brand store experience,from customercontact to merchandisepresentation. Createsalesplansto
deliverkey performancemetrics in a $5.5milliondollarspecialtyretailerwith a team of 6 leadersand50 associates.
 Namedto 2012TopTalentList,a hand-pickedgroupofhigh-potentialgeneralmanagers.
 Generatedbestcustomerserviceincreases,2012,elevatingserviceratings 9%; best in 12store district.
 Transformedstorecreditperformanceandpenetration. Storewas last in the companyuntilour2009turn around,
achievingover 120%to goal every year since.
 Influenceddistrictandregionalcreditprograms. Created“BOOT CAMP”tofoster accountabilityfor bottom
performers.MyBOOT CAMPis a districtandregionalmandate, 2013.
 Recovered10%saleserosion2009; beatsales + 3% 2010;one of 2 “TopStores,” 2011,hosted CEO of GapInc.,
as store beat companyinevery KPI.
 Improved inventory performancetohistorical best(2013).
 Hit historicalhighof78% ‘satisfied’in 2013employeeopinionsurvey, an annualcorporatesurveyassessing
employeeengagement.Ratingsincreasedfrom 50%to78%(2009-2013).
 Named“BrandAmbassador,”responsiblefordistrictrecruitingandprofessionalnetworking.
TARGET 2005-2009
StoreTeamLeader,Lacey,WA--ExecutiveTeamLeader,Federal Way,WA
Createdand executedbusinessplansfor a $35 milliondollarTargetstore. Drove developmentof 7 executives,18
supervisorsand200 associates.
 Revolutionizedcreditculture,exceedingyear-over-year performancebymorethan20%.
 Rated“100% Favorable”Store Team Leaderduringfirst-yearemployeesurvey.
 Awarded quarterly“TopPerformer”outof 62 competingleadersforexceptionaltalentmanagement.
 Deliveredmeasured serviceimprovementsasDistrictServiceChampionof8-storeterritory, improvingscoresfrom
3.43 to 3.52 on a goalof 3.5, 2006-2008.
 Transformedsafetyculture,driving 200%improvementinincident-freedays, 2008!
 Ratedin top 50 executivesin the company,out of 1600peers.
 CertifiedLeadershiptrainerfor 62 store territory.
Education
UniversityofPhoenix,SeattleCampus, Master’sDegree –Management3.9GPA
UniversityofSt. Thomas,St.Paul, MN BachelorofArts,Communications/Business3.5 GPA
Universidad deEspana –Seville,Spain –1 semester abroad