1. Professional Experience
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
December 2011 – March 2012Well House, Grand Rapids, Michigan
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
December 2011 – March 2012Well House, Grand Rapids, Michigan
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
August 2012 – August 2014Family Futures, Grand Rapids, Michigan
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
August 2012 – August 2014Family Futures, Grand Rapids, Michigan
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
August 2013 – January 2014Kent Health Plan, Grand Rapids, Michigan
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
August 2013 – January 2014Kent Health Plan, Grand Rapids, Michigan
Interpreter
Interpreting at hospitals *Translating Legal Documents
Interpreter
Interpreting at hospitals *Translating Legal Documents
October 2003 – November 2006Associated Language Consultants, Grand Rapids, Michigan
Interpreter
Interpreting at hospitals *Translating Legal Documents
Interpreter
Interpreting at hospitals *Translating Legal Documents
October 2003 – November 2006Associated Language Consultants, Grand Rapids, Michigan
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
May 2006 – October 2008CapCom Credit Union, Grand Rapids, Michigan
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
May 2006 – October 2008CapCom Credit Union, Grand Rapids, Michigan
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
November 2003 – September 2011CVS/Pharmacy, Grand Rapids, Michigan
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
November 2003 – September 2011CVS/Pharmacy, Grand Rapids, Michigan
Licensed Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity
Licensed Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity
September 2011 – PresentSpartanNash, Wyoming, Michigan
Professional Experience
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
December 2011 – March 2012Well House, Grand Rapids, Michigan
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
Intern
• Became familiar with application process for homeless seeking shelter • Organized different activities for
volunteers • Mentorship with one community member
December 2011 – March 2012Well House, Grand Rapids, Michigan
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
August 2012 – August 2014Family Futures, Grand Rapids, Michigan
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
Intern/ Volunteer
• Data entry • Filing paperwork • Proof reading notes • Attended community meetings • Quality Assurance
August 2012 – August 2014Family Futures, Grand Rapids, Michigan
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
August 2013 – January 2014Kent Health Plan, Grand Rapids, Michigan
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
Intern/ Volunteer
• Case Management • Created Psychosocial Assessment Form
August 2013 – January 2014Kent Health Plan, Grand Rapids, Michigan
Interpreter
Interpreting at hospitals *Translating Legal Documents
Interpreter
Interpreting at hospitals *Translating Legal Documents
October 2003 – November 2006Associated Language Consultants, Grand Rapids, Michigan
Interpreter
Interpreting at hospitals *Translating Legal Documents
Interpreter
Interpreting at hospitals *Translating Legal Documents
October 2003 – November 2006Associated Language Consultants, Grand Rapids, Michigan
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
May 2006 – October 2008CapCom Credit Union, Grand Rapids, Michigan
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
Teller, Team Leader, Loan Officer
Supervising small group of employees *Training new or current employees *Cash ordering, vault and drawer
balancing, handling large amounts of cash *Transaction processing, cross-selling, loan processing, opening new
memberships, financial planning, member consultation
May 2006 – October 2008CapCom Credit Union, Grand Rapids, Michigan
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
November 2003 – September 2011CVS/Pharmacy, Grand Rapids, Michigan
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
Certified Lead Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity *Worked in California for 3 months during company merger
November 2003 – September 2011CVS/Pharmacy, Grand Rapids, Michigan
Licensed Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity
Licensed Pharmacy Technician
Maintaining product inventory *Billing Insurance companies and resolving denied claims *Communicating
with patients *Constantly multitasking between tasks *Assisting Pharmacist whenever necessary *Decision
making and improving productivity
September 2011 – PresentSpartanNash, Wyoming, Michigan
Summary Of Qualifications
The ability to interact and work successfully with diverse population, helping others gain knowledge or
skills
The ability to establish priorities and meet deadlines
The ability to determine the need for action
Identify all possible solutions, weigh the pros and cons, assess feasibility and choose the most viable
option
Summary Of Qualifications
The ability to interact and work successfully with diverse population, helping others gain knowledge or
skills
The ability to establish priorities and meet deadlines
The ability to determine the need for action
Identify all possible solutions, weigh the pros and cons, assess feasibility and choose the most viable
option
https://www.linkedin.com/pub/tina-brakic/4a/a08/933https://www.linkedin.com/pub/tina-brakic/4a/a08/933
•(616) 635-7533 tbrakic@gmail.com•(616) 635-7533 tbrakic@gmail.com
•1964 Prairie Pkwy SW Apt #176 Wyoming, Michigan 49519•1964 Prairie Pkwy SW Apt #176 Wyoming, Michigan 49519
TITOVA TINA BRAKIC

2. Additional Information
*Bosnian/ Serbo-Croatian in written and verbal form *Knowledge ofSkills and Accopmlishments:
Internet and Microsoft Office- Word, Excel, Power Point *Licensed Pharmacy Technician since May
2015, *Certified Pharmacy Technician since November 2009 *Health Insurance Portability and
Accountability Act (HIPAA) Certified since 2004, *Mandated Reporter in State of Michigan since 2012
Additional Information
*Bosnian/ Serbo-Croatian in written and verbal form *Knowledge ofSkills and Accopmlishments:
Internet and Microsoft Office- Word, Excel, Power Point *Licensed Pharmacy Technician since May
2015, *Certified Pharmacy Technician since November 2009 *Health Insurance Portability and
Accountability Act (HIPAA) Certified since 2004, *Mandated Reporter in State of Michigan since 2012
Education
Bachelor of Science of in Human Services
GPA 3.16
BSHS 311- Models of Effective Helping
BSHS 321- Communication Skills for the Human Services Professional
BSHS 331- Professional, Ethical, and Legal Issues in Human Services
BSHS 401- Case Management
BSHS 421- Cultural Diversity and Special Populations
BSHS 441- Advocacy and Mediation
BSHS 451- Proposal Writing
BSHS 461- Building Community in Organizations
BSHS 471- Metal Health and Crisis Intervention Practices
Associate of
Grand Rapids Community College, Grand Rapids, Michigan
July 2011 – July 2014University of Phoenix, Rapids, Michigan
Education
Bachelor of Science of in Human Services
GPA 3.16
BSHS 311- Models of Effective Helping
BSHS 321- Communication Skills for the Human Services Professional
BSHS 331- Professional, Ethical, and Legal Issues in Human Services
BSHS 401- Case Management
BSHS 421- Cultural Diversity and Special Populations
BSHS 441- Advocacy and Mediation
BSHS 451- Proposal Writing
BSHS 461- Building Community in Organizations
BSHS 471- Metal Health and Crisis Intervention Practices
Associate of
Grand Rapids Community College, Grand Rapids, Michigan
July 2011 – July 2014University of Phoenix, Rapids, Michigan