1. TRAINING|CONSULTING|OUTSOURCING
BPO/Call centerTraining
A complete trainingmodule todevelopEnglish communicationskills foranyone whowantstoenterthe
international call centerindustry.Inordertospeakwithcustomersacrossthe globe andanswerqueries
satisfactorily.Call centeragentsneedtobe clear,promptandprecise withtheirresponses,andspeak
Englishcorrectly,pleasantlyandintelligibly.Thismoduleprovidesaneasy-to-follow,step - by - step
programmedinbuildingEnglish-speakingskills,Accent,personalityand Interview skills.
Who can join this training program:
1. For fresher’swantingtogetinto BPOstartingtheircareersin BPO.
2. DomesticBPOexecutivesaspiringforInternational BPO career.
3. Junior-level executiveswhowantstoaspire BPOcareer
4. Anygraduate interestedin BPO/Call centercareer.
Other Details:
 On joiningyouwill receiveaWelcome Kitcontaining –StudyMaterials,NotepadandPen
 Online and ClassroomTraining- Bothfacilitiesare available
 Duration - 25 hoursProgramme
 Weekends/Weekdaysclassesare available
 Classeswill be scheduledweekly twice/thrice
 Each sessionwill be fortwo/threehours
 Testswill be conductedatthe endof course to evaluate
 On successful competitioncertificate will be provided
 Resume buildingandPlacementAssistance
Syllabus:
Serial No: Chapters/Module Topics
1 Introductiontocall centerindustry Types of Call Center
Functioning of a Call Center
Scope of the Call Center Industry
2 SoftSkills Communication skills- Elimination of
Grammatical errors
Telephonic skills - Outbound /
Inbound /

2. Marketing skills
Reading Skills - Focus on wave
modulation
Listening Skills
3 Accent Accent Naturalization - Elimination
of Mother Tongue Influence (MTI).
Jaw Exercises Pronunciation of
Consonants & Vowels.
Rules of Intonations.
Basics of American & British Accent.
4 PersonalityEnhancement Attitude Management.
Killing Nervousness & Building
Confidence.
Body language & dress code.
5 Preparationforan Interview Understanding various rounds of
Interview
Extempore - Improving thought
process to speak on any given topic
on the spot
6 Group discussion Improving interacting skills to
create a competitive edge over others.
Grammar / Aptitude / Listening
7 Mock Sessions Practical work
For more details please call us at + 91 9566296052 or Call us to schedule a free demo