1. Syed Muhammad Abbas
Address: 728-A Bachelor’s Flat, Raza Block, Iqbal town Lahore.
Phone: +92-335-5771472
e-mail:syed.abbas@ufone.com
O B J E C T I V E S
To become successful professional who will contribute passionately
and efficiently in the progress of the organisation and perform work
experiences along with the other individuals of the organisation as
a team member, with concentration and hard work. My aim is to
learn from my peers and take guidance from my seniors who would
eventually lead me towards my career growth and development.
E D U C A T I O N
P r e s ton U n iver sity K o hat
2010
MBA(HR)
The Islamia University of Bahawalpur
2007
BS(IT)
E X P E R I E N C E
Customer Services Executive| P TML- UFO NE
June 12,2013 – Present

2. Syed Muhammad Abbas
Page 2
Performed activities under cooperate sales/Franchise support
departments at Ufone regional office Lahore for Tevta project as
team lead.
Provided customer services at Ufone service center Sargodha.
Performend operations at Ufone service centre Faisalabad for SME
Project.
Responsibilities include facilitation of customers in professional
way and resolve their queries according to organizations terms
and conditions.
Franchise Manager| BUKHARI COMMUNICATION WATEEN
TELECOM FRANCHISE
December 10, 2010 – December 31,2012
Responsibilities included office management; head sales team
and provide best services to walk-in customers.
S K I L L S
 Customer Services, Support & Sales
 Customer Relationship Management
 Billing Systems & Retention Management
 Good Presentation & Communication skills
 Reporting and Analysis
 Training and Development
 HRM Training and Development
TOOLS
 UFONE CRM Application

3. Syed Muhammad Abbas
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 WATEEN CRM Application
 MS OFFICE
 JAVA and C++
PERSONAL INFORMATION
 CNIC: 38403-2246426-7
 Father Name Syed Fasahat Hussain.
 Date Of Birth: December 19th 1983.