1. Md. Aminul Hoq Raju
+8801711-091309
rajuhoq14@gmail.com
House:-28(4A), Road 01, Block A, Bashundhara R/A, Dhaka
CAREER OBJECTIVE
To succeed in an environment of growth and
excellence and earn a job which provides me job
satisfaction and self-development and help me
achieving personal as well as organizational
goals
PERSONAL PROFILE
A motivated , money driven university graduate
looking for an opportunity to join a leading
organization. Positive, energetic, focused and
eager to further grow and develop skills.
ACADEMIC QUALIFICATION
Qualification Name of the
Institution
Board /
University
Year of study GPA/CGPA
M.B.A North South
University
Major in
Marketing
2016 On going
B.B.A North South
University
Major in
Accounting and
Finance
2015 2.79
H.S.C Jalalabad
Cantonment public
School and
College
Sylhet
2009 4.70
S.S.C Jalalabad
Cantonment public
School and
College
Sylhet
2007 4.50
SKILL: These soft and hard skills I have.
Soft Skill
 Communication Skill.
 Teamwork and Collaboration.
 Resilience.
 Patience.
 Self Confidence.
 Problem Solving.
 Adaptability.
 Knowledge of the product and Closing
Ability.
 Willingness to learn and Time Management
Skill.
Hard Skill
 MS Word.
 MS Excel.
 MS Power point.
 Internet operations.
 Superb both Speaking and Writing in
English.
 Have a good command of typing
English,Bangla and Romanic.

2. WORK EXPERIENCE
1. Trainee, Digital Channel at Grameen Phone.
Duties:
 Provide one stop quality Customer Service through Digital Channels: E-mail, Web- chat
and Social Network to ensure positive customer experience and deliver instant solution
and feedback, proactively aware/inform customers regarding GP’s product/service.
 Capture customer insights and escalate dependent issues/complaints/suggestions to
concerned end as well as follow- up critical issues and communicate with concern
stakeholders for solution and feedback.
 Serve customers with helping attitude and thus play a significant role in customer
satisfaction, retention and acquisition to enhance Grameenphone’s brand image.
2. Executive at International Call Centre, Universe IT Limited from May 2016 to June 2016.
3. Part time Management Trainee officer at Probashi Palli Group Banani, Dhaka, from 2012 to
2013.
Duties:
Managing and maintaining database of potential clients.
Selling company services via telephone and online.
Allotting salary to the employee.
INTEREST& ASSOCIATED ACTIVITIES
 Attended Dhaka University National Model United Nations (DUNMUN) 2014 .
 An active member of North South University Games & Sports Club and North South University
Model United Nation Club .
 Volunteered in the “Career Festival 2011, 2012 organized by North South University.
 Volunteered in Social Business Forum (SBF) organized by Grameen Bank and NSU CPDS .
 Social activities.
PERMANENT ADDRESS
Vill: Dharaw Gaw, P.O: Kamal Bazar, P.S: Dakshin Surma, Dist: Sylhet.
REFERENCES
Academic
Dr. Katherine Marie Li
PhD University of Hawai’i at Manoa,USA
M.A Columbia University, New York,USA
Assistant Professor
North South University
Email:-katherine.li@northsouth.edu
Professional
Md. Atique-Ul- Islam
Manager, Digital Channels, Commercial.
Grameen Phone
Email:atiqueul.islam@grameenphone.com
Cell 01711-506643