1. 1
 Close to 3 years and 8 months of experience with Cognizant Technology Solutions in Manual
Testing comprising of MSCRM , CRM and Mobile Testing with value of Software Quality
Assurance and Business Analyst experience,
 Thorough understanding of the SDLC with proficiency in mapping business requirements, technical
documentation, application design, development, integration, testing and troubleshooting for
Information Systems Management.
 A project executor with exposure in handling projects and ensuring delivery of projects within the
time & cost parameters.
 Capability to apply wide technical skills as well as practical skills to manage and execute the test
cases.
 Experience in writing the test cases ans test scenarios for functional, integration testing and mobile
testing.
 Effective defect tracking and reporting to improve communication and reduce delay.
 Possess strong communication, relationship management, analytical and problem-solving skills.
 Comfortable in interacting with people across hierarchical levels for smooth project execution.
Having good interpersonal and communication skills.
 Proficient problem-solver & motivated achiever, who guides organizations in applying technology to
business settings, provides added value and creates project deliverables in a timely manner and got
Client appreciations for different projects.
 Self starter and able to work independently or as part of a team.
 Zero UAT defects in three successive major projects.
 Zero Production defects in all the projects worked till now
 Got Employee ofthe Quarter and Employee ofthe month awards.
 Member of interview taking committee for external associates.
 Mentoring and imparting project/technical trainings to junior project members ,responsible for team
meetings and organizing fun activities.
TECHNICAL KNOWLEDGE & SKILLS
Area Skills
Domain Insurance /Investment Banking.
Languages Basics of C,SQL
Testing Tools HP ALM 11,TFS,Siebel, SnagIt, MSCRM 4.0 ,MSCRM
2011,MSCRM 2013,MSCRM 2015
Operating Systems Windows 98/2000/XP/7
EMPLOYMENTHISTORY
Name ofthe Company Designation Duration
Cognizant Technology Solutions, India
Pvt Limited
Consultant-CRM From July 2011 till date.
Swati
+91 – 7757005718
E-Mail: swatiupadhyay0612@gmail.com
EXPERIENCE SUMMARY

2. 2
PROJECT EXPERIENCE
Company
Project Name: One Event
Primary Role: Team Lead
Tools: Microsoft Dynamics CRM 2013, One note. TFS, XMind
Project Abstract: One Event system will facilitate all ERM team to manage events and
hospitality globally. GMMS is migrated to One Event. It helps in managing
events and its manager and assigning its budget, cost centers,venues, contacts,
Invitees, linked events and sending it for approval.
Roles & Responsibilities:
 Preparing Test Plan
 Requirement Analysis and understanding.
 Preparing Test Cases and Reviewing Test Cases.
 Test case Execution and defect logging.
 Involved in Functional Testing, Integration Testing, Regression
Testing, Sanity testing and contextual testing for all the sprints of
agile methodology.
 Involved in Triage call, Daily scrum call, and Retrospective call.
Company
Project Name: MSCRM Upgrade Project.
Primary Role: Team Lead/BA
Tools: Microsoft Dynamic CRM 2013, HP ALM 11,Resco Mobile Application,
Outlook integrated with MSCRM
Project Abstract:
Irdeto is already using MSCRM 4.0 and upgrading its system to MSCRM 2013
to manage its customer in effective way. Here our main focus is on Sales
modules which include Lead management, Opportunity management, Account
management, Contact management, Activity management and Reports testing.
MSCRM is integrated with Microsoft Outlook and Resco Mobile Application, to
enable the users to access the application through Outlook and IPhone.
Roles & Responsibilities:  Preparing Test Plan
 Involved in Requirement gathering ,analyzing Requirements and
Designing Test Scenarios and Test Cases.
 Review and Execution of Test Cases.
 Ensuring Quality and Timely delivery.
 Involved in Defect Management.
 Involved in Regression Testing and handling Mobile testing and
Outlook testing
 Involved in daily status call with higher management.

3. 3
Company
Project Name: Bisnode MSCRM
Primary Role: Team Lead/BA
Tools: Microsoft Dynamic CRM 2013, HP ALM 11
Project Abstract:
Bisnode is currently using MSCRM 4.0 and 2011,and now they are moving to
MSCRM 2013 to manage its customer in effective way. In MSCRM 2013 few
functionalities from MSCRM 4.0 , MSCRM 2011 and various interfaces Piccard
(Batch time) and MS Dynamics NAV Smart (Real time)) are included. In this
system we are focusing on Prospect Management, campaign management,
Activity Management, Opportunity Management, Customer Management,
Contact Management, Quote management ,Proactive Customer Care,Reactive
Customer care , maintaining feedback and customers preferences and reports
testing.
Roles & Responsibilities:  Preparing Test Plan
 Analyzing Requirements and Designing Test Scenarios and Test Cases.
 Executing Test Cases.
 Ensuring Quality and Timely delivery.
 Involved in Defect Management.
 Involved in Regression Testing.
Company
Project Name: FPL MSCRM
Primary Role: Software Tester/BA
Tools: Microsoft Dynamic CRM 2011, HP ALM 11, Resco Mobile application.
Project Abstract:
Florida Power & Light Company (FPL) has implemented the Microsoft
Dynamics CRM 2011 to replace their legacy system, Strategic Account
Management System (SAMS) which is currently being used for Customer
management by FPL users. MSCRM is integrated with Microsoft Outlook and
Resco Mobile Application, to enable the users to access the application through
Outlook and IPhone.
Roles & Responsibilities:  Analyzing Requirements and Designing Test Cases.
 Executing Test Cases.
 Involved in Defect Management.
 Involved in Regression Testing.and Ad-hoc Testing.
 Handling Mobile testing and Outlook integration testing of
Microsoft Dynamic CRM 2011individually.
Company
Project Name: Siebel Regression
Primary Role: Test Analyst
Tools: HP ALM 11, SnagIt, Siebel

4. 4
Company
Project Abstract: This project deals with enhancements requested from various business groups
and the requirements from other projects to be regressed in Siebel to ensure that
all the previous functionalities are working without any issues like creation of
service request, fulfillment and activities.
Roles & Responsibilities:  Requirement Analysis and understanding.
 Preparing of Test Cases.
 Test case Execution and defect logging. .
 Broadly done manual testing, Regression testing.
 Cooperated and performed with development group to resolve the
difficulties came across in a test execution.
 Created the Test Data based on the test cases.
CERTIFICATION SUMMARY
Name of the Certification Year of
Completion
External certifications:
1. ISTQB Foundation level External Certification.
2. Microsoft Dynamics CRM 2011 Applications External Certification.
Internal certifications:
1. CCP on ISTQB Foundation level 0.
2. CCP on Automation Testing for Learners
3. CCP on CSQA
4. CCP on software testing
2012
2013
2012
EDUCATION SUMMARY
Name of the
Institution/Board
Course Year of
Passing
Percentage
Marks/CGPA
VIT University, Vellore B.Tech 2011 8.5
D.A.V Public School, Jamshedpur,
Jharkhand
HSC (12th) 2006 76
D.A.V Public School, Gaya, Bihar CBSE(10th) 2004 86
PERSONAL DETAILS
Date of Birth : 25th Feb, 1989
Sex : Female
Nationality : Indian
Languages Known : English, Hindi.
Mobile No : 7757005718