1. SUSAN K. CROTTY (980) 365-0957
s.k.crotty@gmail.com
SUMMARY: Creative, results-oriented researcher. Passionate about using methodology, data, and
research design to solve organizational problems. Expert at designing and managing large projects
using qualitative and quantitative methods to solve complex business problems and improve employee and
organizational performance. Transitioning from organizational academic research to applying skills in
business settings.
EDUCATION
Kellogg School of Management,
Northwestern University Ph.D., Management and Organizations
University of North Carolina at Chapel Hill BA, sociology, with highest distinction
PROFESSIONAL SKILLS
Quantitative research methods: survey design and methodology, content adequacy, logistic
regression, multi-level modeling, factor analysis, mediation, multivariate analyses
Qualitative research methods: focus groups, concept mapping, text analysis, coding
Analytics: SPSS, HLM software, Stata, SAS, SQL, LIWC text analysis, Nvivo
Training: taught statistics and research methods and masters’ level
Communication: ability to translate complex statistical results into plain language to drive results;
skilled in analyzing complex business problems and tailoring results to strategic goal; expert public
speaking and writing abilities, media experience
Content production: strategic communication and argumentation gained in academic writing;
Op-Eds; numerous reports for organizations for whom I have done research; grant writing
ACCOMPLISHMENTS AND EXPERIENCE
ZAYED UNIVERSITY COLLEGE OF BUSINESS, DUBAI, UNITED ARAB EMIRATES
Director of Strategic Research Projects, 2012-2014; Assistant Professor, 2011-2014
• Designed, managed, and implemented multi-study research plan including methodology, research
materials, $170,000 budget, and personnel
• Developed and validated Arab Leadership scale to enhance performance and employee selection
and training; advised leaders on use of these results in organization
• Achieved data collection of 212 leader-member dyads with response rate of 92% from supervisors
and 86% from direct reports due to careful implementation in AL study
• Advised area leaders on improving performance and customer service in a multicultural
management environment through appearance on “Dubai Eye” “Business Breakfast” radio
DUBAI SCHOOL OF GOVERNMENT, DUBAI, UNITED ARAB EMIRATES
Assistant Professor of Management, 2009-2011
• Conducted unique studies on Arab teamwork using qualitative and quantitative methodologies;
Advised area managers on understanding differences in managing Western and Arab teams and
distinguishing types of hierarchical cultures
• Paid contributor to top national paper, The National publishing multiple advising managers in the
local environment
• Appeared as invited guest with consultants on panel to offer strategic advice on improving
customer service in Dubai

2. SUSAN K. CROTTY (980) 365-0957
s.k.crotty@gmail.com
KRANNERT SCHOOL OF MANAGEMENT, WEST LAFAYETTE, IN
Visiting Assistant Professor of Management, 2008-2009
• Continued work on dissertation on multicultural teams and creativity; Used results to advise HR
managers of leading US fortune 500 companies on using teamwork process to enhance team
creativity and organizational performance
• Published book chapter with Jeanne Brett on negotiation and culture, arguing how cross-cultural
differences impact the negotiation process, the existing literature, trends, and directions for future
research
AWARDS & PAPERS
Crotty,
S.
K.,
&
Brett, J. M. 2012. “Fusing Creativity: Cultural Metacognition and Fusion Team Process in
Multicultural Teams.” Negotiation and Conflict Management Journal 5(2), 210-234.
*Selected “Best Paper” at the International Association of Conflict Management Annual
Meeting, Tacoma, Washington, June 30-July 3, 2013.*
Crotty, S. K., & Thompson, L. 2009. “When Your Heart Isn’t Smart: How Different Types of Regret
Change Decisions and Profits.” International Journal of Conflict Management, 20(4), 314-339.
Brett, J. M., & Crotty, S. K. 2008. Negotiation and Culture. In Smith, M., Peterson, P., and Thomas, D.,
(Eds.). Handbook of Cross-cultural Management Research. Thousand Oaks, CA: Sage Publications.
Professional Affiliations
Public Relations Society of America – Charlotte Chapter
American Marketing Association – Charlotte Chapter
Academy of Management