Quality & safety management aspects overview

2. The ongoing process of
building and sustaining
relationships by
assessing, anticipating,
and fulfilling stated and
implied needs.

3. Quality affects all aspects of a
company from productivity to
profitability.
 It can affect the public perception
of the company and customer
satisfaction.
 In general, quality is a primary
component that should be considered
by the leadership of every company
that wants to be successful in their
industry.

4. QUALITY
PLAN DO CHECK ACT
QUALITY CIRCLE

5. Components Of Quality Management
 Productivity
o Productivity is affected by
poor quality.
o Company should focus on
producing quality to make
the process more efficient
and productive.

6.  Quality products will also lead
to greater profits.
 When Customers are
satisfied, they tend to
purchase more Products.
 This makes the Company
more Profitable.

7.  Low quality will
negatively affect the
cost of production.
 Customer complaints
require resolution, and
this costs money.

8.  Honesty
 Dedication to quality work
 Experience and skill
 Punctuality
 Energy
 Ability to work harmoniously
with others
 Ability to take initiative
 Communications skills

9.  Scaffolding
 Fall Protection
 Excavations
 Ladders
 Head Protection
 Construction (general,
safety and health
provisions)
 Electrical (wiring
methods, design and
protection)