This presentation defines how Quality improves productivity

2. • In current scenario, the cost of quality is taken into account than quality itself
and Quality assurance people were seen as a obstacles for productivity.
• In this presentation , first we will cover what is Quality and how quality will
improve productivity and what role quality assurance people are doing
followed by the Quality Mission statement and individual responsibility
towards Quality.
• What is Quality ? :
• The degree of excellence of something or in simple words how good or bad
something is.
• Two principles are included in quality :
• "Fit for purpose" (the product should be suitable for the intended
purpose); and
• “Right first time" (mistakes should be eliminated).
• Quality affects a company in a variety of ways, from productivity and
profitability to customer satisfaction and public perception. In addition,
quality affects the overall operating costs of a company. Focusing on quality

3. Improve
Quality
Fewer
Defect
+
Fewer
Delays
+
Reduced
Costs
Productivity
Increases
More
Features of
Value to
customers
More
customers
due to more
features
Improved
Business

4. Productivity
Poor quality costs a company money in terms of productivity problems. If a
company uses low-quality parts, systems break down, regardless of any high-
quality parts also used. Low-quality parts can cause mechanical breakdowns, as
well as work slowdowns or even stoppages.
Profitability
Quality increases profitability. When employees are engaged in a work
environment in which teamwork is emphasized and where quality products are
the goal, the work environment flows more smoothly than one in which quality is
an afterthought.
Customer Satisfaction
Quality has a direct bearing on customer satisfaction. If a company produces a
quality product, satisfied customers will rank that company higher in surveys than
companies that fail to provide quality products or services. In addition, dissatisfied
customers are more vocal in their criticisms of a company with quality problems.
Costs
Quality directly affects costs in a business. While using less expensive parts and
equipment might cut costs in the short term, the long-term effects might be far

5. Quality assurance (QA) is a way of
preventing mistakes or defects in
manufactured products and avoiding
problems when delivering solutions or
services to customers , focused on
providing confidence that quality
requirements will be fulfilled.
QA is not limited to the manufacturing, and
is responsible for all the activities i.e.
Equipment/Facility System, Laboratory
Controls, Material System, Packaging and
labelling system & Quality System’’
In short , Quality assurance is assuring the
two principle of quality i.e.
• "Fit for purpose" (the product should
be suitable for the intended
purpose); and
• “Right first time" (mistakes should

6. Compliance Quality
Right First Time
Performance
It all starts with a change of ATTITUDE.
Adoring QUALITY as Individual RESPONSIBILITY.
Long-run vision: CONTINUOUS Improvement and follow
ingredients of complaince.

7. • Ingredient 1: A mentality of “we're all in this together” (the company, suppliers, and customers).
• To achieve a great success as a company, teamwork is vital; Individual commitment and accomplishment
towards achieving organizational objectives.
• Ingredient 2: Open, honest communication is vital.
• An important way to encourage truth-telling is by creating a culture where people listen to one another.
This is a culture where open, honest communication is understood as necessary for people to function
best.
• Ingredient 3: Information is accessible.
• Information accessibility is at the heart of the work we do. Higher management should be open about
sharing information on the company’s strategic goals because this information provides direction for what
we will do next and - more importantly - direction for how to improve.
• Ingredient 4: Focused on processes.
• Everyone should move away from a "blame the person" approach to a "blame the process and let's fix it"
approach.
• Ingredient 5: There are no successes or failures, just learning experiences.
• An important insight is that failure and success are always value judgments we form after the fact. We can
never predict with certainty whether what we do will end up as a success or a failure (or a mistake). We do
the best we can, based on our current experience, information, and understanding, and something
happens.