1. SUE RICHARDSON
CONTACT DETAILS
0407 802 180 Richardsonsusan1725@gmail.com
KEY CAPABILITIES
 Strong consultation and investigative skills.
 Demonstrated ability to establish effective
working relationships with business partners.
 Excellent procedural, functional and business
requirements documentation skills.
 Experience in managing teams through
periods of significant change whilst
maintaining required performance outputs.
 Significant exposure to the energy sector,
including a broad understanding of energy
sector quoting, transfers, billing, credit
systems and field services.
 Highly focused on optimizing business
outcomes.
PROFESSIONAL DEVELOPMENT
 Project Management Fundamentals
Australian Institute of Management
 Thinking on your Feet
Australian Institute of Management
 Women’s Development Program, Advanced
Leadership
SP AusNet
 Working Smart with Microsoft Project
Priority Management
 Project Management
Priority Management
 Business Systems Analysis Course
Australian Computer Society
 Certificate of Frontline Management
Monash Mt. Eliza Business School
ABOUT ME
A business analyst with significant
experience within the energy sector,
including operational management.
Range of experience encompasses
business requirement and functional
requirement analysis and documentation,
testing support, post implementation
support, process and work instruction
documentation, team management, and
KPI reporting.
ACHIEVEMENTS
 Implemented new material creation
system across four countries.
 Created management system
including policy and procedure
documentation.
 Designed operational and
equipment auditing procedure.
 Developed management and KPI
reporting.
 Designed new industry level Solar
Photovoltaic customer application
form through collaboration with all
Victorian Distribution companies.
 Specified requirements for a new
retail quoting and telesales system.

2. SUE RICHARDSON
CAREER SNAPSHOT
Tenure Company Role Industry
May 2016 - Current Newell Brands SAPSecurityAnalyst Global ConsumerGoods
Mar 2015 – Apr2016 Newell Brands Master Data Team Leader Global ConsumerGoods
Jun2012 – Dec 2014 AusNetServices Performance Manager EnergyDelivery
Dec 2010 – Jun2012 AusNetServices New ConnectionManager EnergyDelivery
May 2010 – Dec 2010 AusNetServices TestAnalyst EnergyDelivery
Apr 2009 – May 2010 AusNetServices BusinessAnalyst EnergyDelivery
Jul 2007 - Apr 2009 ServiceworksManagement BusinessAnalyst UtilityConsultants
May 2002 – Jul 2007 TRUenergy BusinessAnalyst EnergyRetailer
Feb1989 – May 2002 SEC / UnitedEnergy Customerservice /Admin EnergyRetailer&Delivery
PROFESSIONAL EXPERIENCE
SAP Security Analyst | Newell Brands | May 2016 to Current
Newell Rubbermaid is a global marketer of consumer and commercial products with a portfolio of well known
brands including Sharpie, Papermate, Parker, Waterman, Graco, and Irwin tools.
 Responsible for supporting the business with SAP security in identifying, troubleshooting and
analysing day to day issues.
 Review and process new and existing sap security incidents through Solution Manager.
 Create and monitor access requests for new hires and existing users in SAP.
 Work with Security Lead on, off boarding process for users that have left the company.
 Work with business segments and project teams to troubleshoot security issues and identify and
implement the appropriate solutions.
 Assist and support Security Lead in project implementations
 Prepare and maintain documentation, including new guide for SAP Security Analyst.
Master Data Team Leader | Newell Brands| March 2015 to April 2016
 Responsible for supervising the Daily Master Data Processes, covering Materials, Customers,
Suppliers and Pricing primarily for Australia, New Zealand and South East Asia.
 Responsible for ensuring the highest data integrity standards are maintained in Newell Brands’
customer information system.
 Implement new material management systemin ANZ and South East Asia.
 Ensure all staff are trained appropriately and have the relevant, current, process documentation to
support their roles, including development of documentation and a staff training register.
 Provide support for major annual projects, Back to School and 2016 Price Increase.

3. SUE RICHARDSON
Meter Reading Performance Manager | AusNet Services | June 2012 to December 2014
AusNet Services is Victoria's largest energy delivery service business. It owns and operates Victoria’s
largest network of electricity and gas infrastructure.
 Responsible for staff reporting, KPI reporting, management systemmaintenance and process
development.
 Manage and provide reporting of performance and operational KPI’s for operational managers
and leadership team.
 Manage field compliance through development of operational audits & OHS audit schedules.
 Drive process improvement for Meter Reading Services
 Develop management system including policy and procedural documentation.
 Develop and maintain a process library
 Develop operational manuals, for electricity field staff, water field staff and office staff.
 Develop a department level induction process for new staff, including an induction manual.
New Connections Operations Manager | AusNet Services | December 2010 to May 2012
 Responsible for the management of network new connections for Jemena Electricity Network, United
Energy and exception management for Multinet Gas Network connections.
 Manage team to meet Service Level Agreement targets, in line with Regulatory & Industry
obligations.
 Implement improvements to existing processes to establish best practice efficiencies.
 Government Compliance – Manage New Connections compliance with relevant obligations.
 Manage and resolve escalated complaints relating to network connection activity.
 Ensure client satisfaction achieved and service levels maintained to meet business and financial KPIs.
 Develop and maintain a high performing culture via timely, accurate staff communication.
 Ensure and maintain a high level of health and safety awareness amongst staff.
Test Analyst AMI Project | AusNet Services | May 2010 to November 2010
 Responsible for providing test analysis, documentation and execution for the AusNet Services
Advanced Metering Implementation Project (AMI).
 Responsible for test analysis to support changes in distribution applications to the AusNet Services
AMI Project.
 Test case preparation including the analysis of technical and business documentation.
 Liased closely with business representatives to align test scenarios with business processes

4. SUE RICHARDSON
Business Analyst | SP AusNet | April 2009 to May 2010
 Responsible for providing business analysis to support changes in distribution applications including
the documentation of business requirement specifications; for Electricity and Gas New Connections’
systems and process changes.
 Provision of process analysis and documentation, including the creation of Visio flow charts.
 Provision of work instruction documentation and staff training
 Provision of testing activities related to new system releases and regular monthly regression testing.
Business Analyst | Serviceworks Management | Jul 2007 to April 2009
Serviceworks Manager supports utility providers' to grow across the competitive and non-competitive
domestic and commercial energy markets.
 Provision of business analysis to support changes in retail applications including the documentation
of business and functional requirement specifications.
 Provision of process analysis and documentation, including the creation of Visio flow charts.
 Product and pricing analysis.
 Advise and consult with clients, business owners, developers and test analysts to ensure the
accuracy of requirements.
 Provision of work instruction documentation and staff training.
Business Analyst | TRUenergy | May 2002 to Jul 2007
TRUenergy is an energy retail business, selling electricity and gas to Victoria, domestic, commercial and
industrial customers.
 Responsible for providing analysis for TRUenergy Retail system enhancements.
 Assisting business users in defining requirements and prioritizing their Requests for Change.
 Provision of functional analysis to support changes in applications including the development of
functional specifications for multiple systems.
 Review and sign off of systemenhancement documentation.
 Advise and consult with developers and test analysts to ensure the accuracy of requirements.
 Provide input to Post Implementation Reviews following change implementation.